Blackwire 3200 Series Corded Headset With Inline Call Control
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Specifications:
- Product: Blackwire 3200 Series corded headset
- Inline call control
- Connectivity: USB-A/USB-C, 3.5mm connector (only on Blackwire
3215/3225) - Software: Poly Lens app
Product Usage Instructions:
Setup:
Power on your headset by connecting to your computer or mobile
device using either the USB-A/USB-C connector or the 3.5mm
connector (only available on Blackwire 3215/3225).
Load Software:
Download the Poly Lens app to optimize your device performance.
Some softphones may require Poly software installation for call
control functionality. Visit hp.com/lens-app to download the Poly
Lens Desktop app.
Update Your Poly Device:
Keep your firmware and software up-to-date for improved
performance and new features. Use Poly Lens to update your device.
Download the app at hp.com/lens-app.
Fit:
Adjust the headband for comfort by lengthening or shortening it
until it fits comfortably. Ensure the cushions sit securely.
Basics:
- Make/Take/End Calls: Use the inline controller
to manage calls. Press the call button to make, take, or end
calls. - Volume Control: Adjust listening volume using
the volume up and down buttons on the inline controller. - Mute: Press the mute button to mute/unmute the
headset.
Troubleshooting:
If you encounter issues, refer to the troubleshooting section in
the user manual for assistance.
Safety Warnings:
Read and follow the safety instructions provided in the manual
to ensure safe usage of the headset.
FAQ:
Q: How do I control calls and volume with the headset inline
controller?
A: Use the call button to make, take, or end
calls. Adjust listening volume with the volume up and down buttons.
Press the mute button to mute/unmute the headset.
Q: How can I update my Poly device firmware?
A: Download the Poly Lens app from
hp.com/lens-app and use it to update your device firmware for
improved performance and new features.
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Blackwire 3200 Series corded headset with inline call control User Guide
SUMMARY This guide provides the end-user with task-based user information for the featured product.
Legal information
Copyright and license
© 2025, HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Trademark credits
All third-party trademarks are the property of their respective owners.
Privacy policy
HP complies with applicable data privacy and protection laws and regulations. HP products and services process customer data in a manner consistent with the HP Privacy Policy. Please refer to HP Privacy Statement.
Open source software used in this product
This product contains open source software. You may receive the open source software from HP up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to HP of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact HP by email at ipgoopensourceinfo@hp.com.
Table of contents
Overview
1
Setup 2 Load software 2 Update your Poly device 3
Fit
4
Adjust the headband
4
Position the boom
4
Adjust the boom 5
Basics
6
Make/take/end calls 6
Answer or end a call 6
Make a call
6
Redial
6
Hold 6
Listening volume 6
Adjust headset microphone volume (softphone)
7
Mute
7
Troubleshooting 8
Safety warnings
10
Safety Instructions 10
Support
12
iii
Overview
Control calls and volume with your headset inline controller.
Table 1-1 Inline control features
Icons Inline control
LEDs
Call button
Flashes green
Solid green
Volume up button
Volume down button
Mute button
Solid red
Function Incoming call On a call Increases the listening volume Decreases the listening volume
Headset is muted
Overview 1
Setup
Power on your headset by connecting to your computer or mobile device. You can connect your headset in 2 ways: 1. Via USB-A/USB-C connector
NOTE: Headset call control functionality may vary in mobile devices.
2. Via 3.5 mm connector* NOTE: Headset call control functionality is not available.
Load software
* 3.5 mm connector available on Blackwire 3215/3225 only.
Download the Poly Lens app to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer or end a call and mute) functionality. NOTE: Administrative privileges may be required to download the desktop application. If you don’t have administrator privileges on your system, contact your system administrator. Download the Poly Lens Desktop app at hp.com/lens-app.
2 Chapter 2 Setup
Table 2-1 Supported Poly Lens features Feature Configure call control for softphones Change headset language Enable features Choose preferred Equalizer setting Battery meter Update device firmware Manage notifications and alerts Schedule health and wellness reminders View user guide FindMyHeadset
Poly Lens Desktop
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new features to your Poly device.
Update your device using Poly Lens. Download at hp.com/lens-app.
Update your Poly device 3
Fit
Adjust the headband
Adjust your headband for comfort. 1. Lengthen or shorten the band until it fits comfortably. The cushions should sit
comfortably over the center of your ears.
2. If the headband is too tight or loose, gently bend the headband for a comfortable fit.
Position the boom
The headset microphone boom can be worn on the left or right side. Rotate the boom to align with your mouth.
4 Chapter 3 Fit
CAUTION: To avoid breaking the boom, only rotate it up and over 180°.
Adjust the boom
Adjust the microphone boom for optimum outgoing audio on a call. Gently bend the boom in or out so it is approximately two finger widths from
the corner of your mouth.
Adjust the boom 5
Basics
Use the basic features of your headset.
Make/take/end calls
Answer or end a call
Tap the Call button or use your softphone.
Make a call
Use your softphone to make an outgoing call. Dial using your softphone app.
Redial
Call the last outgoing number again. When not on an active call, double-tap the call button to redial the last call.
Hold
Holding a call mutes all call audio.
To put a call on hold, press and hold the Call button until you hear a tone or voice prompt.
Listening volume
Adjust your headset volume using the inline controller. Press the Volume up (+) or Volume down (-) button.
6 Chapter 4 Basics
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Mute
Mute your headset during a call to prevent others from hearing you.
During an active call, press the Mute button on the inline controller. To unmute press the Mute button again.
Adjust headset microphone volume (softphone) 7
Troubleshooting
Find answers to frequently asked questions about your headset.
Table 5-1 Troubleshooting
Issue
Resolution
I hear a high-pitched noise when wearing the headset.
Ensure that your 3.5 mm connector is fully connected to the headset controller.
I cannot hear caller.
Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately.
Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device.
Callers cannot hear me.
Ensure that your 3.5 mm connector is fully connected to the headset controller.
Headset is muted. Tap the mute button to unmute the microphone.
Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
Your headset is not set as the default Voice device. Use the audio settings in your sound control panel/preferences to change the input device.
Ensure that your 3.5 mm connector is fully connected to the headset controller.
The sound in the headset is distorted. I can hear an echo in the headset.
Lower the listen volume on your softphone until the distortion disappears.
Adjust volume on headset.
When I use my headset with a softphone, the headset call control and mute buttons don’t work.
Ensure that your 3.5 mm connector is fully connected to the headset controller.
If required to enable headset control (answer/end and mute) functionality, ensure you have Poly Lens Desktop installed. Download the Poly Lens Desktop at hp.com/ lens-app.
Your mobile device may not support call control functionality. Check with device manufacturer.
The other headset I was using to listen to music does not work any more.
Your headset will set itself as the default audio device in Windows. Use the audio settings in your sound control panel/ preferences to change the audio device.
8 Chapter 5 Troubleshooting
Table 5-1 Troubleshooting (continued)
Issue
Resolution
My phone is not finding my headset during a call When on a call or listening to music, make
or while listening to music.
sure that audio is routing to the desired
headset by going to your settings and
ensuring it is defaulted.
Troubleshooting 9
Safety warnings
Safety Instructions
To reduce the risk of fire, electric shock, injury to persons and damage to property, read all operating instructions and the following safety instructions before using your HP product. Operating, storage and charging temperature is 10°C to 40°C (50°F to 104°F).
Only use those HP products and accessories designed for use with this product.
If you experience a skin irritation after using this product, discontinue use and contact HP.
CHILDREN. Never allow children to play with the product-small parts may be a choking hazard.
Do not disassemble the product as this may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock or fire when the product is subsequently used.
Unplug, discontinue use and contact HP if the product overheats or has a damaged outer casing, cord or plug.
Exposure to high volume sound levels or excessive sound pressure may cause temporary or permanent damage to your hearing. Although there is no single volume setting that is appropriate for everyone, you should always use your headset/headphones with the volume set at moderate levels and avoid prolonged exposure to high volume sound levels. The louder the volume, the less time is required before your hearing could be affected. You may experience different sound levels when using your headset/headphones with different devices. The device you use and its settings affect the level of sound you hear. If you experience hearing discomfort, you should stop listening to the device through your headset/headphones and have your hearing checked by your doctor. To protect your hearing, some hearing experts suggest that you:
1. Set the volume control in a low position before putting your headset/ headphones on your ears and use as low a volume as possible.
2. Avoid turning up the volume to block out noisy surroundings. Whenever possible, use your headset/headphones in a quiet environment with low background noise.
3. Limit the amount of time you use headsets/headphones at high volume levels.
4. Turn the volume down if the sound from the headset/headphones prevent you from hearing people speaking near you.
10 Chapter 6 Safety warnings
If you use your headset/headphones while driving, check local laws regarding use of a mobile phone and headset, and ensure your attention and focus remain on driving safely. Use of a headset/headphones that covers both ears will impair your ability to hear other sounds and in most regions is illegal to use while operating a motor vehicle or riding a bicycle and may be a serious hazard for you and others.
If this product includes earbuds/eartips, install and use them in accordance with the instructions provided. Do not force earbuds/eartips down the ear canal. Consult a doctor if they become lodged in the ear canal.
Plug the mains adapter or charger into a socket-outlet that is near to the equipment and will be easily accessible.
Battery Warnings for Wireless Products
If your product has an embedded, non-replaceable battery, do not attempt to open the product or remove the battery as this may cause injury and/or damage the product. If your product has a replaceable battery, use only the battery type supplied by HP. Remove a spent battery promptly.
Replace rechargeable batteries after three years or 300 charge cycles, whichever occurs first.
Do not dispose of the product or battery in a fire or heat above 40°C (104°F).
Do not expose the battery to extremely high temperatures. It may result in an explosion or the leakage of flammable liquid or gas.
Do not open, deform or mutilate the battery. There may be corrosive materials which can cause damage to eyes or skin and may be toxic if swallowed.
Never put batteries in mouth. If swallowed, contact a physician or poison control center.
Swallowing may lead to burns, perforation of soft tissue, and death. Severe burns can occur within 2 hours of ingestion.
Always store batteries where children cannot reach them.
Do not allow any battery or its holder to contact metal objects such as keys or coins.
RECYCLING: The product battery must be recycled or disposed of properly. Contact your local recycling center for battery removal and proper disposal.
Use only the charger supplied by HP to charge the product and follow the charging instructions provided. Alternatively, if your headset is designed to be charged with your cell phone charger, use only cell phone chargers approved and provided by your cell phone manufacturer. Do not use the charger for any other purpose. Ensure that the voltage rating corresponds to the power supply you intend to use.
Safety Instructions 11
Support
NEED MORE HELP? support.hp.com/poly
HP Inc. 1501 Page Mill Road Palo Alto, CA 94304, U.S.A. 650-857-1501
HP REG 23010, 08028 Barcelona, Spain
HP Inc UK Ltd Regulatory Enquiries, Earley West 300 Thames Valley Park Drive Reading, RG6 1PT United Kingdom
66 10 02-37899900
RMN (Regulatory Model Number): C3210, C3210 USB-C, C3215T, C3220, C3220 USB-C, C3225T
12 Chapter 7 Support
Documents / Resources
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