សៀវភៅណែនាំអ្នកប្រើប្រាស់ សំណួរ និងចម្លើយចម្លើយ
ថ្ងៃទី 21 ខែកក្កដា ឆ្នាំ 2025 - ម៉ោង 07:17 ព្រឹក
Based on the user manual for the VIMAR IT 4.3.4.3 កម្មវិធីអានកាត, here are the steps you can follow to troubleshoot communication problems with the transponder reader:
1. **Check Hardware Connection:**
- Ensure that the transponder reader (art. 41017) is correctly connected to the computer via a USB port.
- Verify that the transponder reader is recognized by the computer by checking the Device Manager for the "STMicroelectronics Virtual COM Port (COMxx)" device under "Ports (COM & LPT)" without any errors.
2. **Driver Installation and Status:**
- Confirm that the transponder driver was installed correctly during the software installation process.
- If the driver is missing or not functioning properly, reinstall it by following the instructions provided in the manual.
3. **Software Status Check:**
- When the software is running, monitor the "Current status" displayed in the software interface. It should transition from "Not connected" to "Initialisation" and then to "Ready" within approximately 60 seconds after connecting the transponder reader.
4. **Troubleshooting Steps:**
- If the software remains in the "Initialisation" state for an extended period, disconnect and reconnect the transponder reader, then restart the application.
- If the reader stays in the "Not connected" state, ensure that the reader is properly connected and recognized by the PC. Try changing the USB port on the computer for connection.
5. **Hardware Testing:**
- If the transponder reader is not functioning properly, test it on another PC or replace it with a similar device to isolate any hardware issues.
- Check the USB cable for any damage and replace it if necessary.
6. **Contact Customer Service:**
- If the troubleshooting steps do not resolve the communication problems, it is recommended to contact the customer service for further assistance and technical support.
By following these troubleshooting steps outlined in the manual, you should be able to diagnose and address communication issues between the VIMAR IT 4.3.4.3 កម្មវិធីអានកាត software and the transponder reader effectively.
បន្ថែមមតិយោបល់ថ្មី។