Anker Wireless Charger Troubleshooting Guide
Before You Start
This document will help you identify problems and get the most out of your experience with our wireless chargers.
It is important to note that although wireless chargers are a transformatively convenient way to charge, they are not yet capable of the charging speeds provided by traditional wired chargers.
Attachments (Must-Read!)
If you're experiencing interrupted or slow charging, check the following:
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❌ The back of your phone should not have any metal, pop sockets, or credit cards.
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[Image: Phone centered on wireless charger, showing coil alignment.] Put the phone in the center of the charging surface (this lets the charging coil in your phone line up with the one inside the wireless charger). The wireless charging coil on Sony phones is located slightly below center.
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[Image: Phone case side view with thickness indicator.] Phone cases should be no thicker than 5 mm for effective charging.
Choosing the Correct Adapter
Use the correct adapter for your wireless charger:
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[Image: Anker QC3.0 Output adapter.] Quick Charge or Power Delivery adapter for Fast Charge Modes.
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[Image: Anker PD Output adapter.]
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[Image: Anker 5V/2A adapter.] 5V/2A adapter for Standard Charge Mode.
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❌ Not compatible with 5V/1A adapters.
Phone Brands & Power Input
Apple
- iPhone X
- iPhone XS
- iPhone XS Max
- iPhone 8 / 8 Plus
- iPhone XR
Standard charging only: 5W
This wireless charger can be used with wall chargers, desktop chargers, car chargers, and power strips with an output of 5V/2A or above. Not compatible with the iPhone stock charger (5V/1A).
Samsung
- Galaxy S9/S9+
- Galaxy S10/S10+/S10e
- Galaxy S8+ / S8+
- Galaxy Note 9
- Galaxy S7 / S7 edge / S7 Active
- Galaxy S6 edge
Two charging modes: 10W fast-charging mode and 5W standard mode.
For the best results, use a Quick Charge wall charger, desktop charger, car charger, or power strip (output power of 9V/2A or 12V/1.5A).
For standard 5W charging mode, use with wall chargers, desktop chargers, car chargers, and power strips with an output of 5V/2A or above. Not compatible with the iPhone stock charger (5V/1A).
- Pixel 3
- Pixel 3XL
- Nexus 4
- Nexus 5
- Nexus 6
- Nexus 7 (2013)
This wireless charger provides a standard 5W charge (Standard Charge Mode) to all wirelessly-charged devices.
Use with wall chargers, desktop chargers, car chargers, and power strips with an output of 5V/2A or above. Not compatible with the iPhone stock charger (5V/1A).
? For Pixel 3 / Pixel 3XL (The phone's screen will display the message: Charging slowly.)
LG
- LG V30+ / V30
- LG V35
- LG G7 ThinQ
- LG G7+
- LG G6 (US version only)
- LG G4
Standard charging only: 5W
Use with wall chargers, desktop chargers, car chargers, and power strips with an output of 5V/2A or above. Not compatible with the iPhone stock charger (5V/1A).
Sony
- Sony Xperia XZ3
- Sony Xperia XZ2 Premium
- Sony Xperia XZ3
Standard charging only: 5W
Use with wall chargers, desktop chargers, car chargers, and power strips with an output of 5V/2A or above. Not compatible with the iPhone stock charger (5V/1A).
Other Brands
- Huawei Mate series
- Nokia 8 Sirocco
- BlackBerry Priv
- Nokia Lumia 1520
- Nokia Lumia 1020
- Nokia Lumia 930
- Nokia Lumia 929
- Nokia Lumia 928
- Nokia Lumia 920
Standard charging only: 5W.
Use with wall chargers, desktop chargers, car chargers, and power strips with an output of 5V/2A or above. Not compatible with the iPhone stock charger (5V/1A).
Further Steps
If you're using the recommended wireless charger with an appropriate wall charger and have removed any potential charging obstructions, but are still experiencing issues, try:
- Replacing the cable connecting your wall charger to the wireless charger.
- Rebooting your phone.
If your problem has not been solved by following the above steps, please reach out to Anker via Amazon's message center. To expedite your case, please have the following information at hand: your phone's model, the type of wall charger you are using, and the type of phone case you are using (with a link if possible). Optionally, you may include a video to illustrate the problem you are having.
