GROHE Sustainability Report 19/20: Commitment to a Sustainable Future

Foreword

Dear Reader,

The water crisis is one of the top five risks worldwide, energy demand continues to rise, and ocean pollution by plastic waste has increased tenfold since 1980. The Global Risks Report 2020 highlights an urgent need for action, with corporations called upon to contribute effectively to a sustainable future.

GROHE has been actively driving change for 20 years. Sustainability is a central component of our strategy, addressed through a 360-degree approach encompassing employees, suppliers, customers, processes, products, and societal contributions. Our strategy aligns with LIXIL's vision for sustainable living, focusing on three pillars: 1) Creating global sanitation and improving hygiene for 100 million people by 2025, 2) Building a circular economy for resource conservation and CO2 neutrality, and 3) Establishing an inclusive culture and developing Universal Design products. We also contribute to the UN's 17 Sustainable Development Goals (SDGs), particularly SDG 6 (Clean Water and Sanitation), SDG 8 (Decent Work and Economic Growth), SDG 12 (Sustainable Consumption and Production), and SDG 13 (Climate Action).

In April 2020, GROHE became the first leading sanitary brand to produce CO2-neutral. The "GROHE goes ZERO" initiative supports this, alongside measures to reduce our CO2 footprint and conserve resources. Since July 2019, we have used green electricity at all five production sites and German logistics centers. Investments in solar technology, combined heat and power plants, and 3D metal printing ensure a resource-efficient value chain. Unavoidable CO2 emissions are compensated through offset projects in India and Malawi.

We aim to reduce our ecological footprint and help consumers achieve sustainable lifestyles through resource-saving products. GROHE Blue, for example, allows a family of four to save up to 800 plastic bottles annually by providing filtered, chilled, and carbonated water directly from the kitchen faucet.

Beyond products, GROHE addresses plastic waste through its "Less Plastic Initiative," launched in 2018, aiming to replace plastic packaging with sustainable alternatives, saving around 32 million packages to date. Our cooperation with everwave supports reducing plastic waste in oceans and rivers and raising public awareness.

In December 2020, GROHE received two German Sustainability Awards 2021 and is part of the "50 Sustainability & Climate Leaders" initiative.

Our mission, "Sustainably shaping the future of water," drives our contribution to a sustainable world. Sustainability is an ongoing journey requiring courage to pave the way for a sustainable economy, address global challenges, and improve quality of life.

Thomas Fuhr
Leader Fittings LIXIL International and Co-CEO Grohe AG

Leadership Statements

Thomas Fuhr, Leader Fittings LIXIL International and Co-CEO Grohe AG:

"For me, acting sustainably doesn't just mean preserving resources. The health and safety of our employees, suppliers, customers and partners is a top priority at GROHE. This includes creating safe and equitable working conditions, product development that focuses on customer health and safety, but also an effective compliance system. At GROHE, there's no room for discrimination, corruption or anti-competitive behaviour. Sustainable economic success puts people at the centre."

Jonas Brennwald, Leader LIXIL EMENA and Co-CEO Grohe AG:

"In a world where one in four people have no access to essential sanitation and where 800 young children die every day from diarrhoeal diseases due to a lack of clean water, it's a matter of course for us that we have to accept social responsibility. As part of LIXIL, we support initiatives like "Make a Splash!", which improves hygiene in underserved communities through affordable toilet solutions. With our installer training for socially disadvantaged young people, we're also improving the living conditions of many people: we create future perspectives and ensure the development of a sanitary supply. We also influence positive social development with our LIXIL Community Day. Each year in October, colleagues around the world get involved in social projects and work together to bring about sustainable change in our society."

1. BUSINESS MODEL

1.1. BRANDS, PRODUCTS AND SERVICES

GROHE is a leading global brand for holistic bathroom solutions and kitchen fittings. As a complete bathroom supplier, GROHE offers faucets, thermostats, shower heads, shower systems, installation and flushing systems, WCs, ceramics, and accessories under its brands GROHE, GROHE SPA, and GROHE Professional. In the kitchen, the collection includes faucets, water systems, sinks, waste systems, and accessories. A third area focuses on digital innovations like the water security system GROHE Sense.

The GROHE SPA brand offers premium products for personal wellness areas. GROHE Professional supports tradesmen with products, services, and training for sanitary installations.

As a leader in technology and innovation, GROHE pioneers trendsetting product solutions, relying on brand values of quality, technology, design, and sustainability for "Pure Freude an Wasser" ("Pure Joy of Water"). GROHE creates smart, life-enhancing, and sustainable product solutions with relevant added value, bearing the "Made in Germany" seal of quality, with R&D and design integrated at the German site.

1.2. OWNERSHIP STRUCTURE AND LEGAL FORM

GROHE Holding GmbH is a wholly owned subsidiary of LIXIL Europe S.à r.l., Luxembourg. Since September 2016, it has been indirectly wholly owned by LIXIL Group Corporation, listed on the Tokyo Stock Exchange. In January 2014, GROHE was acquired by LIXIL Group Corporation and the Development Bank of Japan Inc. LIXIL develops water technologies and building equipment, leveraging its Japanese heritage and innovative strength. LIXIL's brand portfolio includes INAX, GROHE, American Standard, and TOSTEM, serving over a billion people globally with approximately 60,000 employees in over 150 markets.

1.3. SCOPE OF BUSINESS OPERATIONS

GROHE's approximately 7,000 employees worldwide focus on developing innovative, high-value products. With an effective sales organization, GROHE operates in over 130 countries across more than ten currencies. Its global production network maintains high manufacturing standards, producing products with unique precision technology to meet quality standards for craftsmanship and performance worldwide.

The production network includes three plants in Germany (Hemer, Porta Westfalica, Lahr) and plants in Albergaria (Portugal) and Klaeng (Thailand). These sites function as competence centers specialized in specific product manufacturing. Düsseldorf hosts the headquarters, design studio, and GROHE Store showroom.

1.4. MARKETS AND PURCHASERS SUPPLIED

GROHE's sales markets span Europe, America, the Middle East, Africa, and Asia. With 34 sales companies and 27 subsidiaries, GROHE has an extensive international sales network. Products are sold primarily to architects, project planners, kitchen studios, online wholesalers, installers, and retailers, who then supply private and commercial customers. Sales activities are adapted to regional and national market conditions.

Graphic 03: GROHE – our customers (Diagram showing customer flow: End customers <- Installers <- Wholesalers <- Architects/Designers/Planners)

1.5. SIZE OF THE ORGANISATION

SALES AND EBITDA

Sales revenues and EBITDA are reported at the LIXIL Group level and for the "LIXIL Water Technology" business unit (which includes GROHE) in the LIXIL Group's 2019 Annual Report.

EMPLOYEES

GROHE employs around 7,000 people globally, with 98.5% covered by collective agreements. Staff numbers remained stable with a slight increase. In Germany, the workforce comprises industrial employees, salaried staff, and trainees.

Graphic 04: GROHE general staff members in total (Pie chart showing breakdown of total employees)

Graphic 05: GROHE employees in Germany (Bar chart showing breakdown of employees by status and employment type)

1.6. GROHE VALUE CHAIN

GROHE products are manufactured in five LIXIL EMENA production facilities: Hemer, Lahr, Porta Westfalica (Germany), Albergaria (Portugal), and Klaeng (Thailand). These sites feature central melting furnaces, a unique advantage in the sanitary industry. Approximately 50% of production comes from German plants, where 37% of staff work in production. The global network uses German precision technology for high performance and efficiency, with uniform quality and manufacturing standards across all sites. Each plant specializes in specific product groups. In 2019, over 83,000 tonnes of goods were delivered globally. 90% of worldwide production volume is consolidated in two logistics centers in Hemer and Porta Westfalica. International logistics are supported by warehouses in Suzhou (China), Moscow (Russia), and Mumbai (India). The American logistics warehouse in Roselle (Illinois) is operated by GROHE America Inc.

Graphic 06: Planned logistic centre in Porta Westfalica (Diagram)

Graphic 07: supply chain of the organisation (Map showing global sites and logistics centers)

1.7. ASSOCIATIONS AND SPECIAL-INTEREST GROUPS

GROHE is a member of various German associations and committees focused on sustainability, including standards committees for water management and recycling. Awareness of anti-competitive behavior is high due to past antitrust proceedings. GROHE is selective in its work with associations. It is also engaged in local associations like "Wirtschaftsinitiative Hemer e.V." and "Förderverein Gewerbliche Schulen Lahr," and committees of Chambers of Commerce and Industry. Foreign subsidiaries are similarly active. Significant memberships include MAV, Südwestmetall, RIBA, German Hotel Association (IHA), German Sustainable Building Council (DGNB), B.A.U.M., TrendWatching, German Design Council, DBA Design Leadership, and UN Global Compact.

2. ORGANISING THE SUSTAINABILITY MANAGEMENT AT GROHE

2.1. MISSION AND VALUES

"Pure Freude an Wasser" drives GROHE's passion for sustainability. As a leading sanitary fittings manufacturer, GROHE's mission is to enable conscious and sustainable water use through smart technologies. Water is becoming an increasingly valuable resource due to climate change, economic growth, urbanization, and population growth. By 2050, global water demand is projected to increase by 20-30%.

CONTRIBUTION TO SUSTAINABLE DEVELOPMENT

GROHE shares its sustainability passion with LIXIL. LIXIL signed the UN Global Compact in 2013 and updated its Corporate Responsibility (CR) strategy in 2016 to contribute to the UN Sustainable Development Goals (SDGs). LIXIL's CR strategy focuses on three areas: 1) Global sanitation & Hygiene, 2) Water Conservation & Environmental Sustainability, and 3) Diversity and Inclusion. LIXIL is recognized in indices like the Dow Jones Sustainability World Index and FTSE4Good.

LIXIL's SATO product range provides affordable toilet systems for underserved communities.

GROHE's initiatives, such as "GROHE goes Zero" and the "Less Plastic Initiative," contribute to LIXIL's strategic pillars, particularly water conservation and environmental sustainability. Global sanitation and hygiene are addressed in Chapter 7, and diversity and inclusion in Chapters 2 and 5.

For GROHE, the 17 SDGs are crucial, with a focus on Goal 6 (Water and Sanitation), Goal 8 (Decent Work and Economic Growth), Goal 12 (Sustainable Consumption and Production), and Goal 13 (Climate Action). These offer opportunities to develop technologies and products that contribute to achieving the UN's sustainable development goals.

Graphic 08: SDGs that are of particular importance to GROHE (Diagram showing SDGs)

Graphic 09: LIXIL values and SDGs (Diagram)

LIXIL BEHAVIOURS

The three LIXIL Behaviors – "do the right thing," "work with respect," and "experiment and learn" – guide employees toward making LIXIL a purpose-driven company with sustainable growth. These behaviors foster a common understanding, a flexible work environment, faster idea exchange, and entrepreneurial thinking, leveraging diversity as a strength.

GROHE'S BRAND VALUES

GROHE products are built on four core values: quality, technology, design, and sustainability. These have been the pillars of the GROHE brand for over 20 years.

2.2. STRATEGY

SUSTAINABILITY AS PART OF OUR BRAND

GROHE believes continuous examination of sustainability is indispensable. The brand aims to design all processes for resource efficiency, environmental, and health protection.

"The future viability and economic success of an organisation depends to a large extent on whether it is sustainably positioned. We are therefore firmly persuaded that our long-term profitability is linked to sustainability", says Thomas Fuhr. "To this end, GROHE consistently pursues a 360-degree sustainability approach that equally encompasses the interests of, and responsibility for, employees, suppliers, customers, products, processes as well as the brand's contribution to the well-being of society. As such, sustainability is an integral part of the strategy and a core value of the GROHE brand."

In 2000, GROHE identified key sustainability areas based on the ICC Business Charter for Sustainable Development: Products, Processes, Employees, Customers, Suppliers, and Social responsibility. These areas were refined in the 2020 materiality process.

Graphic 10: GROHE areas of activity in the field of sustainability (Diagram showing areas of activity)

MATERIALITY PROCESS 2020 AND SELECTION OF REPORT CONTENTS

Material topics were initially defined in 2015 and reviewed in 2017. A detailed materiality process was conducted in 2020. A list of 24 potentially significant topics was defined, analyzed against internal developments and external impulses. Stakeholders were consulted via an online survey (83 respondents). The relevance of positive and negative impacts was assessed using the SDGs as reference points. Results were validated in an internal expert workshop.

The GROHE materiality matrix 2020 identified nine highly important topics:

New highly important topics include "Human Rights in the Supply Chain" and "Diversity and Demography." "Occupational Health and Safety," "Education and Training," and "Social Commitment" are still relevant but no longer classified as highly significant.

Graphic 11: GROHE Materiality Matrix 2020 (Matrix showing influence vs. significance)

These topics are assigned to five areas of action:

Topics like "Water Consumption" are addressed in multiple chapters.

GROHE SUSTAINABILITY OBJECTIVES

GROHE has defined five central quantitative goals for the "Processes" and "Employees" areas of action, to be achieved between FY 2014 and FY 2021:

Objective Target (FY 2014-2021) More Information
Water abstraction Reduction by 20% Chapter 4
Waste Gradual increase of global waste recycling rate to 99% Chapter 4
Energy consumption Improve energy efficiency by 20% Chapter 4
Direct GHG emissions Reduce greenhouse gas emissions by 20% Chapter 4
Lost time days Reduction by 60% Chapter 5

Table 01: GROHE Sustainability Objectives

OUTLOOK – TO NEW SHORES

With the expiration of the current sustainability objectives in FY 2021, GROHE is setting new targets. "GROHE goes Zero" (CO2 neutrality) and the "Less Plastic Initiative" are ongoing. New targets are being defined and will be published in 2021.

2.3. ORGANISATION AND RESPONSIBILITY

SUSTAINABILITY AT THE GROHE MANAGEMENT LEVEL

GROHE AG has a dual management structure: Executive Board and Supervisory Board. Key members of the Executive Board in FY 2020 included Thomas Fuhr (Chair), Jonas Brennwald (Deputy Chair), and others. Prof. Dr. Gerhard Schmidt chairs the Supervisory Board.

SUSTAINABILITY ON GROHE'S EXECUTIVE BOARD

Sustainability is led by Co-CEO Thomas Fuhr, who also heads the GROHE Sustainability Council.

SUSTAINABILITY STRUCTURE AT GROHE

The GROHE Sustainability Council, meeting monthly, manages sustainability strategy. It comprises representatives from Global Communications, Marketing, R&D, Purchasing, HR, Industrial Engineering, Global Packaging, and Corporate EHS & Sustainability Management. The Council monitors KPIs via a Sustainability Dashboard. Organizational structure is documented through job descriptions and internal guidelines. Corporate EHS & Sustainability Management, reporting directly to the Executive Board, plays a central role in implementing projects, monitoring compliance, and driving continuous improvement in environmental protection, occupational safety, and sustainability management.

2.4. OPERATIONALISATION OF SUSTAINABILITY AT GROHE

GROHE SUSTAINABILITY POLICY

The GROHE Sustainability Policy (LINK) provides the framework for all sustainability activities. Defined in 2000, it sets strategic objectives for key areas of activity, implemented through operational objectives and KPIs. The policy was supplemented in 2016 with requirements from ISO 50001 (energy management).

LIXIL has set group-wide targets for product portfolio design to achieve a net-zero balance, with products becoming more water and energy-efficient annually. This supports the SDGs and LIXIL's commitment to the UN Global Compact.

GROHE continually improves products and processes, informing and training employees to promote environmentally, occupationally, and health-conscious behavior.

ECONOMIC, ECOLOGICAL AND SOCIAL STANDARDS AND INITIATIVES

PRODUCTS

GROHE follows international standards like the UN Global Compact and the German Sustainability Code. Membership in B.A.U.M. e.V. (German Environmental Management Association) supports environmental protection efforts. GROHE participates in the Sustainability Leadership Forum and Climate Leadership Forum.

Product development systematically examines "Product Safety" and "Environmental and Energy Relevance." GROHE prioritizes environmentally friendly, water, and energy-saving products. A central approval department ensures compliance with material and process requirements, including drinking water suitability. Numerous national authorities conduct audits.

PROCESSES

GROHE has global structures for legal compliance and continuous improvement in quality, environment, occupational health and safety, and energy management, evidenced by certifications like ISO 9001 (Quality), ISO 14001 (Environment), ISO 45001 (Occupational Health and Safety), and ISO 50001 (Energy Management). Regular audits by internal and external bodies verify compliance.

2.5. SELECTING AND HOLDING CONVERSATIONS WITH RELEVANT STAKEHOLDERS

ROUND TABLE DISCUSSIONS

GROHE engages in regular conversations with stakeholders to understand their positions, interests, and expectations. This includes discussions with customers, employees, suppliers, local stakeholders, politicians, and the media. These dialogues help identify opinions and insights to inform GROHE's actions and proactively communicate decisions with ecological or social impacts.

Key stakeholders include house owners, media, legislators, authorities, research institutes, customers, banks, employees and their representatives, insurers, suppliers, certification organizations, business partners, political organizations, local communities, the public, trade unions, and NGOs.

Architects value GROHE's sustainable solutions. The "Trends Thesis Typologies" dialogue series and the "ARCHITECTURE BAROMETER 30x10" (initiated during COVID-19) explore current topics in the construction industry and their impact on building culture and urban development.

CONVERSATIONS WITH STAKEHOLDERS

GROHE communicates continuously with customers (wholesalers, installers, planners, architects, etc.) through annual meetings and trade fairs. Key expectations include energy and water efficiency, sustainable quality, material savings, and raw material minimization.

Collaboration with suppliers ensures a diverse product portfolio and long-lasting products. GROHE maintains contact with research facilities and sustainability experts. Exchange with authorities and institutes ensures timely consideration of technical and legal requirements, especially in energy/water consumption, emissions, climate change, and health & safety.

Audits by external certification companies and adherence to legal regulations are part of stakeholder dialogue. Continuous exchange with employees and special-interest groups is vital for fair pay, training, and a respectful environment, contributing to sustainable economic, ecological, and social success.

2.6. COMPLIANCE

GROHE prioritizes compliance with international legal norms, standards, and codes of conduct to align organizational behavior with global market demands and prevent reputational damage and costs from breaches.

LEGAL COMPLIANCE

Legal obligations and approval requirements are systematically recorded and delegated. GROHE uses a database solution (GEHSIS, migrating to QUENTIC) for this. Regular internal and external management system audits (ISO 9001, ISO 14001, ISO 45001, ISO 50001) verify compliance with standard requirements and legal conformity.

COMPANY CODE

The LIXIL Group Code of Conduct (updated in 2019) defines central ethical standards for employees globally, covering laws, guidelines, and brand principles. It guides dealings with decision-makers, governments, customers, and suppliers. The code includes principles on compliance and integrity and references the whistleblowing system.

COMPLIANCE COMMITTEE

A compliance committee, headed by the Chief Compliance Officer, monitors adherence to laws, standards, and commitments, reporting quarterly to the Supervisory Board's Audit Committee. Members include the Chief Compliance Officer, General Counsel, VP Financial Recording, Director of Corporate Auditing, and Data Protection Officer.

Annual training on antitrust law, anti-corruption, data protection, and the code of conduct is provided to managers and employees.

COMPLAINTS PROCEDURE

Employees and external parties can report violations via the Chief Compliance Officer, regional officers, or an anonymous electronic whistleblower system ("Speak-Up Hotline"). Whistleblowers are protected from negative consequences for good-faith reporting. In FY 2018/2019, 25 complaint reports were received.

ANTI-CORRUPTION AND ANTI-COMPETITIVE BEHAVIOUR

Following antitrust proceedings, GROHE has implemented structures and programs to prevent price fixing and other antitrust violations. The GROHE Supplier Code of Conduct and antitrust guidelines obligate suppliers and employees to act ethically. Audits of sites in Thailand, Portugal, and 13 sales offices in FY 2020 found no significant corruption risks. No compliance violations were reported during the reporting period, nor were there proceedings for anti-competitive behavior.

Table 02: number of compliance violations (Shows 0 violations from 2015-2020)

HUMAN RIGHTS

GROHE respects and promotes human rights based on international standards (UN Universal Declaration of Human Rights, ILO Declaration). GROHE adheres to the higher standard when international standards conflict with local laws. Human rights principles apply to all employees and are expected of business partners. All employees receive human rights training, and risks are regularly evaluated. The Supplier Code of Conduct is binding for all suppliers.

As part of LIXIL, GROHE participates in group-wide due diligence processes to identify, avoid, and minimize negative human rights impacts. Remedial action is taken through legitimate processes if GROHE has caused or contributed to negative outcomes.

3. PRODUCTS AND CUSTOMERS

GROHE's products and technologies contribute to solving global social challenges, focusing on water availability, climate change, circular economy, health and safety, and promoting diversity and inclusion.

Water scarcity affects over 40% of the world's population, with climate change being a key driver. GROHE's water and energy-efficient products offer a valuable contribution.

Stakeholders show high interest in circular economy principles and product longevity. Customer health and safety, including for vulnerable groups like children, is a priority.

With an aging global population, GROHE aims to support independence and quality of life for older individuals through product development.

Product-relevant sustainability requirements are integrated into the development process, considering legal requirements (hazardous substance bans, pollutant-free products, transport regulations, energy efficiency, packaging return, electrical appliances, batteries) and internal standards like "GROHE EcoIndicator99." The aim is to improve predecessor products, develop water/energy-saving products for the "LIXIL Net Zero Programme," and avoid plastic packaging via the "Less Plastic Initiative."

3.1. WATER AND ENERGY-EFFICIENT PRODUCTS

GROHE's mission is to develop water-saving technologies and products for responsible resource use. These products support LIXIL's "WATER CONSERVATION & ENVIRONMENTAL SUSTAINABILITY" pillar and the "Zero Carbon and Circular Living" goal.

Life cycle assessments show that 99% of environmental effects from sanitary fittings occur during the use phase. GROHE products help users conserve resources:

GROHE EcoJoy

Products classified as "EcoJoy" enable lower water flow or energy consumption. For example, GROHE EcoJoy faucets limit flow to over 5 liters/minute, and shower heads use up to 40% less water. The share of EcoJoy products in the portfolio has steadily increased.

Table 03: share of percentage of EcoJoy equipment in the overall product category portfolio (Table showing percentage share of EcoJoy equipment by product category from FY 2015 to FY 2020)

GROHE BLUE

The GROHE Blue water system provides filtered, chilled still, medium, or sparkling water directly from the faucet, avoiding plastic bottles. A family of four can avoid up to 800 plastic bottles annually. A university study indicated that GROHE Blue saves over 60% CO2 compared to bottled water due to reduced transport and packaging emissions.

Graphic 12: GROHE Blue Home (Diagram)

Graphic 13: GROHE Blue water system (Diagram illustrating water savings, CO2 reduction, and plastic waste reduction)

GROHE SILKMOVE ES

SilkMove ES technology saves energy by only dispensing cold water when the lever is in the middle position, preventing unnecessary hot water mixing. This can save a family of four up to 279 kg CO2 per year.

Graphic 14: GROHE SilkMove ES (Diagram)

GROHE SENSE AND GROHE SENSE GUARD

GROHE Sense water sensors detect leaks, while GROHE Sense Guard systems monitor flow, pressure, and temperature, shutting off water supply if necessary. Dripping faucets can waste up to 15 liters daily. 14% of global water waste is due to undetected leaks. The GROHE Sense app provides transparency on water consumption and costs. These systems help prevent water damage, saving costs for owners and insurers and reducing environmental impact. A large rollout in Finland showed a significant decrease in water damage incidence and costs.

Graphic 15: GROHE Sense Guard (Diagram)

Graphic 16: GROHE Sense App (Diagram)

INFRARED AND SELF-CLOSING FAUCETS

Touchless infrared faucets offer hygienic handwashing, especially in public areas, by activating water flow when hands are detected and stopping automatically. This prevents germ spread and saves water. Self-closing faucets dispense water at a touch and automatically stop, offering economical use in high-traffic areas due to robust, vandalism-resistant technology.

PROGRESS AND CHALLENGES IN THE CONTEXT OF WATER AND ENERGY CONSERVATION

"Water scarcity" has gained importance due to heat waves. GROHE's product communication focuses on technologies like GROHE EcoJoy, leading to increased sales in basin faucets (77.3% in FY 2020 vs. 69.9% in FY 2018). Improving GROHE's own energy efficiency is also a priority, with communication strengthening around SilkMove ES technology.

Graphic 17: Effect GROHE EcoJoy (Diagram)

3.2. LONGEVITY OF THE PRODUCTS

GROHE products are designed for longevity, contributing to a sustainable consumer society and aligning with circular economy principles. This is achieved through resilient materials, timeless design, and rigorous testing. The average lifetime of GROHE faucets is approximately 17 years, with replacement often driven by design preference rather than functional failure. Faucets undergo testing simulating up to 20 years of use.

WARRANTY PERIODS

GROHE offers a five-year manufacturer's warranty for all products, extended to ten years for concealed products. Electronic faucets have a two-year warranty (extendable to three). Spare parts are available for up to 15 years.

RETURNED PRODUCTS

GROHE fulfills take-back obligations for packaging, batteries, and electronic devices in the EU by participating in national systems, ensuring recycling or safe disposal.

ACHIEVEMENTS

Complaint documentation and analysis help identify guarantee issues and improve product quality, exemplified by the GROHE Blue water system's successful further development based on warranty center findings.

OUTLOOK: CIRCULAR VALUE CREATION

Sustainability in the construction industry is growing in importance due to resource scarcity and climate concerns. GROHE is closely monitoring these developments and will focus more on circular value creation.

3.3. CUSTOMER HEALTH AND SAFETY

All GROHE products and services undergo a systematic development process adhering to ISO 9001, ensuring specified requirements and normative principles are met. Customer health, safety, and product longevity are paramount. Methods like Failure Mode and Effects Analysis (FMEA) and quality inspections are used for significant changes or new developments. GROHE is unaware of any incidents regarding non-compliance with regulations or voluntary conduct related to product safety during the reporting period.

Safety features like "child locks" for the GROHE Red hot water product and interlocking shower thermostats are implemented to ensure intended use and safety.

Graphic 18: GROHE Red child lock (Diagram)

3.4. PROMOTING DIVERSITY AND INCLUSION THROUGH GROHE PRODUCTS

LIXIL's group-wide objective is for all products and services to be based on the LIXIL Universal Design concept by 2030, aligning with the "DIVERSITY AND INCLUSION" pillar of its sustainability strategy.

LIXIL formed an internal working group in 2018 to define the LIXIL UNIVERSAL DESIGN POLICY, emphasizing products that are easy to understand, simple to use, safe, and timeless.

Graphic 19: LIXIL Universal Design Policy (Diagram showing four principles: Easy to Understand, Easy to Use, Safe & Secure, Easy to Love)

Based on this policy, LIXIL develops products and services catering to all ages. GROHE solutions like GROHE Blue, GROHE Sense, and GROHE SmartControl are intuitive and safe for all generations.

Graphic 20: GROHE SmartControl – at the touch of a button, the preferred spray pattern is selected. The desired water volume (from eco to maximum) can be regulated by turning the button.

4. PROCESSES

GROHE addresses ecological challenges by focusing on continuous improvement in resource efficiency, environmental protection, and occupational health and safety within its processes. Key topics identified in the materiality analysis related to "Processes" include "Raw Material, Material Consumption and Waste," "Water Consumption in the Production Process," and "Emissions, Energy Consumption and Climate Change."

Resource conservation is optimized through processes like waste minimization and efficient raw material use, managed via a certified environmental management system (ISO 14001).

Water is a critical resource; GROHE consistently seeks savings and avoids water pollution in both products and production processes. Stakeholder demand for action in this area is high.

Addressing climate change, GROHE counteracts rising greenhouse gas emissions and energy production based on fossil fuels through various initiatives, including its energy-intensive melting processes which allow for high vertical integration.

4.1. RAW MATERIAL, MATERIAL CONSUMPTION & WASTE

GROHE is committed to conserving resources within and outside its operational processes, aiming for environmental responsibility, resource efficiency, and occupational health and safety while considering economic factors. Processes are systematically analyzed to minimize environmental impact, supported by ISO 14001 certification.

In 2019, 38,661 tonnes of key materials were used, with 55% consisting of recycled material.

Table 04: renewable basic material (all types of brass, paper, cardboard, carton), based on weight in tons (Table showing usage from 2016-2019)

MATERIALS USED AND SECONDARY RAW MATERIALS

Materials include metals (brass, copper, zinc, nickel), plastic granulates, and packaging (paper, cardboard). Extraction, processing, and disposal of materials significantly impact the environment. GROHE prioritizes secondary raw materials and recyclability.

Table 05: metals used by weight in tons (Table showing usage of various metals from 2015-2019)

The proportion of secondary raw materials in GROHE's brass alloys is typically 75-85%. Metals are virtually 100% recyclable without quality loss.

Since 2019, GROHE uses 3D metal printing, enabling resource-saving manufacturing with designs like the "Allure Brilliant" series showing a 55% weight reduction compared to brass versions.

PLASTICS

100% of ABS plastic granulate waste generated in production is recycled and reused. Primary raw materials are used almost exclusively for quality reasons. Sprues and risers are granulated and returned to production. Secondary raw materials are used in low amounts for less critical components.

Table 06: plastic granulate by weight in tons (Table showing usage of various plastic granulates from 2016-2019)

PACKAGING

Packaging primarily consists of paper, cardboard, and paperboard (PPK) (98.86%), with plastics (0.93%) and wood (0.21%) used less frequently. PPK is largely made from recycled fibers (81.33% waste paper). Plastic films are used only when necessary for product protection.

GROHE complies with EU Packaging Ordinance requirements through participation in national return and recycling systems. Packaging follows the mono-material principle for easy separation and recycling.

Graphic 21: packaging by weight in %, FY 2019 (Pie chart showing packaging material breakdown)

Table 07: packaging by weight in tons (Table showing packaging material usage from 2015-2019)

Table 08: packaging made of paper, cardboard, carton by weight in% (Table showing composition of paper/cardboard packaging from 2015-2019)

LIXIL PLASTICS ACTION STATEMENT

LIXIL is committed to the responsible use of resources, redefining plastic use by adopting alternative and renewable resources, innovating new materials, and designing products that promote the circular use of plastics throughout their lifecycle. LIXIL collaborates with employees, partners, and consumers to encourage responsible reduction, reuse, and recycling of plastics.

"LESS PLASTIC INITIATIVE"

Launched in 2018, this initiative aims to replace plastic packaging with sustainable alternatives, targeting savings of around 35 million plastic packages by 2021. It involves researching, testing, and implementing new material alternatives across all production sites.

GROHE SUSTAINABILITY OBJECTIVES: WASTE

The objective is to gradually increase the waste recycling rate to 99% by 2021. This target has been exceeded in the last two years.

Table 09: GROHE Sustainability Objectives, waste recycling rate (Table showing recycling rate development from FY 2014 to FY 2020, exceeding the target)

IN DETAIL, THE DEVELOPMENT OF RECYCLING RATES FOR WASTE IN RECENT YEARS WAS AS FOLLOWS

Waste treatment prioritizes legal requirements and achieving the highest possible recycling rate.

Table 10: waste recycling rate in detail (Detailed breakdown of waste by type and disposal method from FY 2014 to FY 2020)

4.2. WATER CONSUMPTION IN THE PRODUCTION PROCESS

GROHE aims to reduce water consumption in its own production processes, aligning with its mission to develop water-saving technologies. The objective for FY 2014-2021 was to reduce water consumption by 20% relative to cost-relevant output. This target was significantly exceeded with a reduction of 38.7%.

Table 11: GROHE Sustainability Objectives, water abstraction (Table showing water abstraction targets and results from FY 2014 to FY 2020)

Water withdrawal data shows fluctuations, partly due to the expansion of the production plant in Thailand in 2018, which increased absolute consumption.

Table 12: water abstraction in detail (Detailed breakdown of water abstraction by source from FY 2014 to FY 2020)

4.3. EMISSIONS, ENERGY USE & CLIMATE CHANGE

GROHE is committed to developing energy-saving technologies and minimizing energy use in its processes, supported by ISO 50001 energy management certification. Energy demand is rising globally, and GROHE aims to counteract this through various initiatives.

Graphic 22: cogeneration plant in Lahr/Germany (Image/Diagram)

Graphic 23: solar panel plant Klaeng/Thailand (Image/Diagram)

GROHE SUSTAINABILITY OBJECTIVES: REDUCTION OF ENERGY CONSUMPTION

The objective for FY 2014-2021 was to improve energy efficiency by 20%. This goal has been slightly exceeded, with a result of +23.2% to +24.3% improvement.

Table 13: GROHE Sustainability Objectives, energy efficiency (Table showing energy efficiency targets and results from FY 2014 to FY 2020)

Detailed energy consumption in megajoules (MJ) shows a slight decrease in total consumption over recent years, despite fluctuations in electricity usage.

Table 14: energy efficiency in detail (Detailed breakdown of energy consumption by source from FY 2014 to FY 2020)

GROHE SUSTAINABILITY OBJECTIVES: DIRECT GHG EMISSIONS

The objective for FY 2014-2021 was to reduce greenhouse gas emissions (GHG/carbon footprint) by 20%. This target has been significantly exceeded, with a reduction of -74.8% in FY 2020, largely due to the sourcing of CO2-neutral electricity since July 2019 ("GROHE goes Zero").

Table 15: GROHE Sustainability Objectives, GHG/carbon footprint (Table showing GHG emission targets and results from FY 2014 to FY 2020)

"GROHE GOES ZERO"

Since April 1, 2020, GROHE has achieved carbon-neutral production. Since July 2019, all production plants and German logistics centers use green electricity (Scope 2 emissions). Unavoidable Scope 1 emissions are compensated through offset projects in India (hydroelectric power) and Malawi (borehole repair), evaluated by stringent criteria like the Gold Standard. The strategy extends to making all global sales offices CO2-neutral by the end of 2021.

* *green.grohe.com

Graphic 24: explanation Scope 1-3 (Diagram illustrating Scope 1, 2, and 3 emissions)

The development of greenhouse gas emissions (Scope 1 and Scope 2) shows a significant decrease since FY 2019, attributed to the use of green electricity.

Table 16: GHG – Scope 1 and Scope 2 (Table showing GHG emissions by source from FY 2014 to FY 2020)

Scope 3 (other indirect greenhouse gas emissions)

Calculation of Scope 3 emissions is not yet included in reporting but is being implemented group-wide. Efforts are underway to improve the CO2 balance in procurement, such as shifting container transport from road to rail or ship.

TRADE OF GOODS

Transport from Hamburg to Porta Westfalica logistics center now uses ship or train. Transport from Hemer logistics center to Hamburg switched to rail in April 2019, reducing lorry use and saving CO2.

5. EMPLOYEES

Sustainability at GROHE means responsibility towards the environment and people. "Diversity and Demography" are identified as central areas of activity. Promoting inclusive diversity and addressing demographic change are key objectives. "General Staff Development" and "Health and Safety" are also crucial for employee qualification and well-being.

5.1. DIVERSITY & DEMOGRAPHICS

Diversity is a core element of LIXIL's Sustainability Strategy, aiming for a culture of diversity and inclusion by 2020. LIXIL's "Diversity and Inclusion" statement focuses on gender, age, family, physical impairments, culture, and identity. GROHE strives for a prejudice-free work environment where all employees are valued regardless of gender, identity, nationality, origin, religion, disability, age, or sexual orientation. These principles are embedded in the LIXIL Code of Conduct and Human Rights Principles.

DIVERSITY AT GROHE IN NUMBERS

The GROHE Supervisory Board has twelve members from various nationalities. GROHE employs people from 45 nations. The average employee age is 45.3 years. Women constitute 35.7% of the workforce. Detailed data on gender and age is available for Germany.

Graphic 25: gender and age diversity of employees at GROHE in Germany (Charts showing gender and age distribution for employees in Germany)

5.2. GENERAL STAFF DEVELOPMENT

GROHE invests in the personal and professional development of its employees to maintain its leading position. GROHE trains 48 apprentices (FY 2018-2020) in 22 professions, with many apprentices achieving top state and national results.

In FY 2020, "digitalization" was a focus, with participation in the ada Fellowship Programme. The average training hours per employee decreased to 5.43 hours due to this project focus. Around 25% of training is online.

Graphic 26: training courses in hours, per employee (Bar chart showing average training hours per employee from FY 2018 to FY 2020)

TRAINING AT GROHE

Training programs include GROHExcellence (basic technical skills) and GROHEfficiency (leadership and soft skills), utilizing external experts. The 70/20/10 model (70% on-the-job, 20% learning from others, 10% formal training) is integral to GROHE's learning philosophy.

STAFF ADVANCEMENT

GROHE's professional development programs are based on identified qualification needs to optimize performance. These programs account for 10% of development, with 20% from external learning and 70% from daily practice.

CAREER START AT GROHE

Onboarding includes a sustainability module, with 113 employees trained in FY 2019.

LIFELONG LEARNING

Continuous learning is essential due to market transformation, changing product requirements, and geographic expansion. New processes (e.g., 3D metal printing), materials, and distribution channels (e.g., e-commerce) require ongoing qualification measures discussed in annual employee dialogues.

INNOVATIVE LEARNING OPTIONS

The GROHE MasterAcademy offers digital learning media ("LearningCards") with videos, interactive surfaces, animations, and quizzes, accessible on various devices.

ADA FELLOWSHIP PROGRAMME

GROHE participated in the ada Fellowship Programme (Handelsblatt Media Group) to promote understanding of future topics. 20 GROHE employees participated, sharing knowledge internally via intranet postings.

TALENT AND CAREER MANAGEMENT

Talent management involves planning with employees, assessing capacity and potential through dialogues and "talent reviews." The Board dedicates time for qualitative discussions. Internal successors are prepared for future leadership roles, crucial for succession planning.

Employees are fostered through challenging tasks, special projects, and initiatives that encourage them to step outside their comfort zones. Management positions also benefit from LIXIL-organized programs.

LEADERSHIP DEVELOPMENT

The GROHE Potential System (GPS) targets young executives for leadership roles, using learning psychology and project work. Participants network with colleagues from other departments and countries, improving networking and intercultural skills.

FEEDBACK AND DEVELOPMENT

Annual performance reviews are conducted, monitored by HR. Talents are identified and developed, while shortcomings are addressed. This dynamic interaction fosters learning and development.

5.3. OCCUPATIONAL HEALTH PROTECTION AND SAFETY

GROHE prioritizes informing and educating employees on environmental protection, resource conservation, and occupational health and safety. Accidents are analyzed for causes, with action plans for prevention reported to the Executive Board. This topic is a regular agenda item at weekly board meetings.

SOCIAL PARTNERSHIPS FOR OCCUPATIONAL HEALTH PROTECTION AND SAFETY

Formal joint employer/employee committees for health and safety exist at site and plant levels in Germany, Portugal, and Thailand. A General Works Council and European Works Council also operate. Approximately 100% of staff are represented in these committees.

Specialists at all sites ensure compliance with legal and internal regulations. Regular inspections, working groups, and training sessions are conducted. GROHE sites and logistics centers worldwide have been certified according to OHSAS 18001 (now ISO 45001) since 2011, with annual audits.

Graphic 27: certificate for the occupational health and safety management system at GROHE (Image of a certificate)

HAZARDS AND EXPOSURE

Workplace-specific risk assessments are conducted. Technical, organizational, and personal protective measures are implemented. Specialists in industrial safety, occupational health, psychology, and physiotherapy assist management. For concentrated exposure, additional programs are in place, considering the aging workforce. Measures include adjustable desks, job rotation, and fitness routines to prevent ergonomic issues. Compulsory and voluntary examinations are conducted where risks are high, such as in electroplating (chromium VI), foundry work (quartz sand), and sanding/polishing (copper/lead dust).

GROHE takes employee health seriously, implementing measures to ensure daily safety. Local health and safety programs and adherence to legal requirements are standard. Working groups develop and implement local health and safety measures.

Graphic 28: during the production process, e.g. after galvanisation, the taps are thoroughly checked to ensure their quality (Image/Diagram)

PROMOTING EMPLOYEE WELL-BEING

Training programs like GROHExcellence and GROHEfficiency offer health and safety courses. A seminar on "Health-Orientated Leadership" emphasizes manager responsibility. GROHE offers subsidized e-bike rental contracts, with 184 contracts signed by the end of FY 2020 in Germany. New bicycle parking facilities have been built. Employees participate in "Stadtradeln" (city cycling) campaigns.

A "Health and Safety Day" is organized annually at all sites. A "Health Week" at the Hemer plant in February 2020 offered activities on topics like hand strength, fitness, fascia, relaxation, and stress tests.

Graphic 29: GROHE offers rental contracts for e-bikes (Image/Diagram)

GROHE SUSTAINABILITY OBJECTIVES: LOST TIME DAYS

The objective for FY 2014-2021 was to reduce lost time days (LTD) due to accidents by 60%. This target is on track, with a significant reduction achieved.

Table 17: GROHE Sustainability Objectives: lost time days due to accidents (Table showing LTD targets and results from FY 2014 to FY 2020)

ACCIDENTS WITH LOST TIME DAYS

GROHE aims for "Zero Accident" philosophy. No days were lost due to fatalities between 2014 and 2020.

Table 18: accidents with lost time days (Tables showing Lost Time Incidents (LTI) and LTIFR for employees and contractors from FY 2014 to FY 2020)

6. SUPPLIERS

Collaboration with reliable partners is crucial for GROHE's sustainability goals. The company integrates resource conservation efforts with its global supply network, emphasizing human rights and fair competition. These aspects were prioritized in the materiality process.

Sustainable supply chain management involves analyzing sustainability impacts, deriving measures, and verifying effectiveness. Suppliers and service providers are viewed as partners in environmental protection, resource conservation, and occupational health and safety.

6.1. SUSTAINABLE SUPPLY-CHAIN MANAGEMENT

REQUIREMENTS IN THE SUPPLY CHAIN

GROHE has established a sustainable supply-chain management system to address sustainability issues like human rights, environmental protection, and anti-corruption. This system involves behavioral requirements (Supplier Code of Conduct), process-oriented requirements (certifications like ISO 9001, 14001), and product/service-oriented requirements (incorporating sustainability criteria in supplier selection).

LOCAL PROCUREMENT IMPLEMENTED GLOBALLY

Local suppliers are key. "Local" is defined as the country where the production site is located. Procurement considers statutory drinking water regulations, machinery specifications (environmental, safety, energy, water consumption), and hazardous substance handling. Services for installation, repair, maintenance, and waste disposal are typically sourced locally, with cross-border contracting for specialized needs. Auditing and approval procedures for disposal services prevent illegal practices.

ENVIRONMENTAL AND SOCIAL STANDARDS IN THE SUPPLY CHAIN

Suppliers are obligated via the LIXIL Supplier Code of Conduct, which aligns with ILO conventions on human rights, health, safety, and the environment. Suppliers must prohibit corruption and comply with labor laws, and demand equivalent standards from their subcontractors. Since 2010, suppliers must agree in writing to the Code of Conduct. Over 1,050 suppliers have committed. A contract management system stores these documents.

Service providers must accept the GROHE Formal Statement of Obligations. Since 2015, a supplier portal manages supplier selection and questionnaires covering environmental, safety, and social aspects. A CSR questionnaire, introduced in 2018, helps work jointly with suppliers on CSR guidelines. Findings impact supplier ratings and development.

SYSTEMATIC CHECKING OF COMPLIANCE

GROHE Supplier Quality Management audits new suppliers on quality, environmental, and social standards, including human rights. Existing suppliers are re-audited. Deviations are documented and corrected. In 2019, approximately 40 system audits examined ecological and social criteria, finding no discrepancies. Annual supplier reviews cover environmental, safety, and occupational health management systems. The "Conflict Minerals" project ensures suppliers use conflict-free materials, with over 411 relevant suppliers reporting.

6.2. HUMAN RIGHTS IN THE SUPPLY CHAIN

GROHE respects and promotes human rights based on international standards (ILO, UN). LIXIL established a "Human Rights Due Diligence Task Force" to strengthen compliance processes. GROHE expects its business partners, including suppliers, to respect human rights. Requirements are anchored in the GROHE Supplier Code of Conduct. GROHE identifies, avoids, and mitigates negative human rights impacts through due diligence and commits to remedial action.

6.3. ANTI-CORRUPTION AND ANTI-COMPETITIVE BEHAVIOUR IN THE SUPPLY CHAIN

Anti-corruption and fair competition are fundamental for GROHE, affecting both its organization and the supply chain. Suppliers pledge adherence to anti-corruption and anti-competitive practices by signing the LIXIL Supplier Code of Conduct. Trade Compliance ensures adherence to legal regulations and internal guidelines for international goods transport, with GROHE certified as an Authorised Economic Operator (AEOF).

7. SOCIAL ACCOUNTABILITY

Social responsibility is a key element of GROHE's sustainability strategy. GROHE engages in dialogue with the public and supports initiatives for environmental protection, resource conservation, occupational health and safety, and improving living conditions for the disadvantaged.

7.1. GROHE'S SOCIAL COMMITMENT

GROHE's social responsibility extends to disadvantaged societies through global and local projects. The award-winning GROHE Dual-Tech program trains socially disadvantaged young people (17-25) as skilled sanitation workers in the Philippines and India, providing them with future perspectives and contributing to skilled labor shortages. The program has trained 1,200 young people and contributes to UN SDG 6.

Graphic 30: graduate of the GROHE Dual Tech training programme (Image/Diagram)

Graduates receive nationally recognized degrees and international expertise, enabling them to secure employment. Short-term courses and further training modules are also offered.

The "Turn Water into Food (TWIF)" project in Saudi Arabia and other countries transforms saved water from mosques equipped with self-closing faucets into meals for disadvantaged families, providing over 2,360 meals.

Graphic 31 (left): the graduates' final project – a public toilet for the local Don Bosco parish (Image/Diagram)

Graphic 32 (right): "Turn Water into Food" – this initiative distributes food to disadvantaged people (Image/Diagram)

LIXIL Community Day

Since 2017, LIXIL Community Day (October) involves employees in social projects globally. In 2019, 15,000 employees in 33 countries participated in nearly 100 projects aligned with LIXIL's sustainability pillars. Activities include blood donation registration, environmental clean-ups, and supporting aid projects.

Graphic 33: LIXIL Community Day 2019 (Diagram showing participant numbers, countries, and project highlights)

The "Bottle-Free Zones" initiative equips nurseries and clubhouses with GROHE Blue water systems. The Danish GROHE team published a children's book on ocean pollution and plastic waste reduction, distributed to kindergartens.

Graphic 34: the "Bottle-Free Zones" initiative as part of the LIXIL Community Day (Image/Diagram)

Graphic 35: a self-written as well as drawn children's book on the topic of "Pollution of the Oceans" (Image/Diagram)

Graphic 36: in Copenhagen, the GROHE team read their book to nurseries (Image/Diagram)

The "Make a Splash! Toilets for All" initiative, a partnership with UNICEF, provides disadvantaged children access to safe sanitation. The SATO toilet system offers affordable, easy-to-install solutions for underserved communities.

Graphic 37 (left): SATO is an affordable and easy-to-install toilet system (Image/Diagram)

Graphic 38 (right): cake sales generate funds for "Make A Splash! Toilets for All" (Image/Diagram)

COOPERATION WITH THIRD PARTIES

The "Less Plastic Initiative" (see Page 61) tackles plastic waste. GROHE supports everwave, an NGO developing water platforms to collect plastic waste in rivers, raising public awareness about plastic issues and promoting sustainable solutions. This supports LIXIL's "Water Sustainability" pillar.

Graphic 39: since October 2019, GROHE has been supporting the NGO everwave (Image/Diagram)

Graphic 40: EmergenSEA Kit – an environmental education kit for schools (Image/Diagram)

Graphic 41: the CollectiX waste collection boats have been in operation since 2020 (Image/Diagram)

FUND-RAISING CAMPAIGNS

GROHE supported local associations like Flaschenkinder e.V. through donations collected at internal events. The "Christmas Wishes Campaign" fulfilled children's wishes from various associations.

Graphic 42 (left): handing over a donation to the association Flaschenkinder e. V. (Image/Diagram)

Graphic 43 (right): since 2018, the annual Christmas wishes campaign has been held in favour of needy children (Image/Diagram)

8. APPENDIX

ABOUT THIS REPORT

This is GROHE's third sustainability report, covering 2018/2019/2020. It details economic, ecological, and social impacts. The report is prepared in accordance with the GRI standards ("Core" option). Future reporting will be biennial. An external audit has not yet been conducted but may be considered for future reports. Personal designations in German are used in masculine form but imply feminine or gender-neutral forms. Data on gender, age, and remuneration is currently limited due to LIXIL-wide reorganization.

GRI CONTENT INDEX

The GRI content index provides references to GRI statements and their corresponding sections in the report.

GRI STANDARD GRI 101: BASICS 2016 GRI 102: GENERAL DISCLOSURES 2016

DISCLOSURE PAGE ADDITIONAL INFORMATION AND OMISSIONS
ORGANISATION PROFILE
102-1 Name of the organisation
102-2 Activities, brands, products and services
102-3 Headquarters of the organisation
102-4 Operating sites
102-5 Ownership structure and legal form
102-6 Markets supplied
102-7 Size of the organisation
102-8 Information on general staff members and other staff
102-9 Supply chain
102-10 Significant amendments in the organisation and its supply chain
102-11 Precautionary approach or precautionary principle
102-12 External initiatives
102-13 Membership in associations and interest groups
11
10-11
9
9
11
13
12,14
14
15-16
98
31
32
17
Omission for country-specific data: no information available (see also explanation on Pg. 98)

GRI STANDARD

DISCLOSURE PAGE ADDITIONAL INFORMATION AND OMISSIONS
STRATEGY
102-14 Declaration of the highest decision-maker
ETHICS AND INTEGRITY
102-16 Values, principles, standards and behavioural norms
102-17 Commitments to external initiatives
OPERATING MANAGEMENT
102-18 Management structure
102-19 Delegation of powers
102-20 Board-level responsibility for economic, environmental and social issues
INTEGRATION OF STAKEHOLDERS
102-40 List of stakeholder groups
102-41 Collective agreements
102-42 Stakeholder identification and selection
102-43 Approach to stakeholder involvement
102-44 Important topics and concerns raised
PROCEDURE FOR REPORTING
102-45 Entities included in the consolidated financial statements
102-46 Procedure for determining the report content and the delimitation of topics
102-47 List of essential topics
102-48 Redisplay of information
102-49 Amendments to reporting
5-6

19-23
9
29-30
30
30

34

14

34

35

35

107
26-27

26

26
s. "2.4 Selection and dialog with relevant stakeholders"

s. "Employees"

s. "2.4 Selection and dialog with relevant stakeholders"

s. "Dialog with stakeholders"

s. "Dialog with stakeholders"

s. "Essential companies of GROHE Holding GmbH"
s. "Materiality process 2020 and selection of report content" and "Graphic 11: GROHE materiality matrix 2020"
s. "Materiality process 2020 and selection of report content"
No redesigns were required.
s. "Materiality process 2020 and selection of report content"

GRI STANDARD

DISCLOSURE PAGE ADDITIONAL INFORMATION AND OMISSIONS
PROCEDURE FOR REPORTING
102-50 Reporting period
102-51 Date of the last report
102-52 Reporting cycle
102-53 Contact person for questions about the report
102-54 Declaration on the reporting in accordance with the GRI standards
102-55 GRI Content Index
102-56 External review
HIGHLY ESSENTIAL TOPICS
RAW MATERIAL, MATERIAL CONSUMPTION & WASTE
GRI 103: Management Approach 2016
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
GRI 301: Materials 2016
301-1 Materials used based on weight or volume
301-2 Recycled base materials used
GRI 306: Wastewater and Waste 2016
306-2 Waste by type and disposal method
LONGEVITY OF THE PRODUCTS
GRI 103: Management Approach 2016
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
98
98
98
108
98
99-106
98

56
56-61
56-61
56
56-59

62

40, 50
50

GRI STANDARD

DISCLOSURE PAGE ADDITIONAL INFORMATION AND OMISSIONS
LONGEVITY OF THE PRODUCTS
103-3 Assessment of the management approach
Warranty period and availability of replacement parts
GREENHOUSE GAS EMISSIONS & CLIMATE CHANGE
GRI 103: Management Approach 2016
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
GRI 305: Emissions 2016
305-1 Direct GHG emissions (Scope 1)
305-2 Indirect energy-related GHG emissions (Scope 2)
305-4 GHG intensity
WATER USAGE
GRI 103: Management Approach 2016
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
Share of EcoJoy products
303-1 Water abstraction by source
50
50

40, 55
42-43, 65-69
43, 67, 70
70
70
67

40
41-43, 45-49, 63
43, 49, 63

44

64

GRI STANDARD

DISCLOSURE PAGE ADDITIONAL INFORMATION AND OMISSIONS
GRI 103: Management Approach 2016
Own indicator
GRI 103: Management Approach 2016
GRI 302: ENERGY 2016
302-1 Energy consumption within the organisation
302-3 Energy intensity
HUMAN RIGHTS IN THE SUPPLY CHAIN
GRI 103: Management Approach 2016
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
GRI 412: Review of Compliance with Human Rights 2016
GRI 414: Social Assessment of Suppliers 2016
412-2 Training for employees on human rights policies and procedures
414-1 New suppliers assessed against social criteria
ANTI-CORRUPTION AND ANTI-COMPETITIVE BEHAVIOUR
GRI 103: Management Approach 2016
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
GRI 205: Fight Against Corruption 2016
205-1 Operating sites audited for corruption risks
GRI 206: Anti-Competitive Behaviour 2016
205-3 Confirmed incidents of corruption and the measures taken
206-1 Legal proceedings based on anti-competitive behaviour, anti-trust and monopoly formation
GRI 308: Environmental Assessment of Suppliers 2016
308-1 New suppliers assessed against environmental criteria
65
66, 68
66
66
66

83
87
87
38
86

36, 88
36-37, 88
37-38
38
38
38
86

GRI STANDARD

DISCLOSURE PAGE ADDITIONAL INFORMATION AND OMISSIONS
GRI 103: Management Approach 2016
GRI 416: Customer Health and Safety 2016
GRI 103: Management Approach 2016
Own indicator
GRI 405: Diversity and Equal Opportunities
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
416-1 Assessing the impact of different product and service categories on health and safety
416-2 Violations in relation to the impact of products and services on health and safety
DIVERSITY & DEMOGRAPHICS
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
Products that conform to the LIXIL Universal Design Policy
405-1 Diversity in supervisory authorities and among employees
40
51
51
51
51

40, 73
52-53
53, 73

53
73

ADDITIONAL RELEVANT TOPICS

GRI STANDARD

DISCLOSURE PAGE ADDITIONAL INFORMATION AND OMISSIONS
GRI 103: Management Approach 2016
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
GRI 403: Occupational Safety and Health Protection 2018
103-3 Assessment of the management approach
403-1 Management system for occupational safety and health protection
403-2 Hazard identification, risk assessment and incident investigation
GRI 103: Management Approach 2016
403-3 Occupational health services
403-4 General staff member participation, consultation and communication on occupational health and safety
403-5 General staff training for occupational safety and health protection
403-6 Promoting the health of general staff members
403-7 Avoidance and mitigation of occupational health and safety effects directly related to business relations
403-9 Work-related injuries
TRAINING AND FURTHER EDUCATION
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
72
77
78, 80
77
78
78
78
79
79
80

72, 74
74-76
74
Omissions: not applicable. The risk analyses have not revealed any corresponding dangers.

GRI STANDARD

DISCLOSURE PAGE ADDITIONAL INFORMATION AND OMISSIONS
GRI 404: Training and Further Education 2016
GRI 103: Management Approach 2016
GRI 415: Political Influence 2016
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
404-1 Average number of hours for education and training per year and employee
404-3 Percentage of employees who receive regular performance and career development reviews
SOCIAL COMMITMENT
103-1 Explanation of the essential topic and its delimitation
103-2 The management approach and its components
103-3 Assessment of the management approach
415-1 Party donations
74
76

90
90-97
91-97
GROHE does not make political donations.

ESSENTIAL COMPANIES OF GROHE HOLDING GMBH

Bathroom International Trading Company Ltd. Hong Kong, China
GROHE A/S Copenhagen, Denmark
GROHE Adria d.o.o. Zagreb, Croatia
GROHE AG Hemer, Germany
GROHE Amrica do Sul Servios de Representao Ltda. So Paulo, Brazil
GROHE CR s.r.o. Cestlice, Czech Republic
GROHEDAL Sanitrsysteme GmbH Porta Westfalica, Germany
GROHE Deutschland Vertriebs GmbH Porta Westfalica, Germany
GROHE Espaa S.A. Barcelona, Spain
GROHE Gesellschaft mbH Vienna, Austria
GROHE Hong Kong Limited Hong Kong, China
GROHE Hungary Kft. Budapest, Hungary
GROHE India Private Limited New Delhi, India
GROHE International GmbH Hemer, Germany
GROHE Japan K.K. Tokyo, Japan
GROHE Logistic Services GmbH Porta Westfalica, Germany
GROHE Ltd. Hounslow, United Kingdom
GROHE Malaysia Sdn Bhd Kuala Lumpur, Malaysia
GROHE Mexico S. DE R.L. DE C.V. Monterrey, Mexico
GROHE N.V. Winksele, Belgium
GROHE Nederland B.V. Zoetermeer, Netherlands
GROHE Pacific Pte. Ltd. Singapore, Singapore
GROHE Polska Sp. z o.o. Warsaw, Poland
GROHE Portugal Componentes Sanitarios Lda. Albergaria-a-Velha, Portugal
GROHE P. r.l. Courbevoie La Dfense, France
GROHE Saudi Arabia Ltd. Co. Jeddah/Mekka, Kingdom of Saudi Arabia
GROHE S.p.A. Cambiago, Italy
GROHE Services GmbH Hemer, Germany
GROHE (Shanghai) Sanitary Products Co. Ltd Shanghai, China
GROHE Siam Ltd. Klaeng, Thailand
GROHE Slovakia s.r.o. Bratislava, Slovakia
GROHE Switzerland S.A. Volketswil, Switzerland
GROHE (Thailand) Limited Klaeng, Thailand
GROHE Verwaltungs GmbH Hemer, Germany
GROHE Vietnam One Member Company Limited Ho-Chi-Minh City, Vietnam
Grome Egypt Ltd. Cairo, Egypt
Grome Free Zone Marketing Ltd. Cairo, Egypt
Grome ve Di Ticaret Limited irketi Istanbul, Turkey
Grome Marketing (Cyprus) Ltd. Nicosia, Cyprus
Grome Marketing Gulf DMCC Dubai, United Arab Emirates
Grome Marketing Nigeria Limited Lagos, Nigeria
Grome Marketing Qatar W.L.L. Doha, Qatar
Grome Trading Ltd. Cairo, Egypt
Servicios GROHE Mexico S. DE R.L. DE C.V. Monterrey, Mexico
OOO GROHE Russia
PT GROHE Indonesia Jakarta, Indonesia

IMPRINT AND CONTACT

Publisher:
GROHE Holding GmbH
Industriepark Edelburg
58675 Hemer, Germany

Responsible: Norbert Lange, Melanie Vrenegor

Consulting: BSD Consulting, Zürich

Photos: GROHE image archive

Contact:
GROHE AG
Feldmühleplatz 15
D-40545 Düsseldorf

Phone: +49 211 9130 3000

Website: green.grohe.com

CONTACTS

Norbert Lange
Leader EHS & Sustainability
E-mail: Norbert.Lange@grohe.com

Melanie Vrenegor
Senior Communications Manager Sustainability
E-mail: Melanie.Vrenegor@grohe.com

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