SureSafeGO 24/7 Monitored Quick Start Guide

Access the full user guide here:

www.personalalarms.org/us/go247_user_guide

Note: Please read user guide in full, including all disclaimers, before using the device.

Step 1: After placing your order

You should have received an email asking you to do two things:

• Set up your subscription for your monthly fee.
• Submit details about the alarm user for our monitoring center to have on file.

Your device will not work unless both steps have been completed.

If you haven't completed these steps then please complete them here:

Subscription Setup:

www.personalalarms.org/us/247subscription

Submit Alarm User Info:

www.personalalarms.org/us/247newuserinfo

Updating Information

It is your responsibility to keep us updated with any changes relating to information we require to monitor your medical alert. This includes, but is not limited to, changes in alarm user home address, and alarm user/ nominated contacts telephone numbers.

To update your information please email any changes to hello@personalalarms.org, including the alarm user's name and address with the email.

Step 2: Getting to know your device

The device features include:

• [Lanyard hole]
• LED light indicator
• [Microphone]
• SOS button ?
• [Power Button]
• [Silent mode button]

Diagram showing the front and side of the SureSafeGO device, highlighting the lanyard hole, LED lights, microphone, SOS button, Power Button, and Silent mode button.

Device Features (Continued)

Additional features and connection points:

• [Screw holes] (Do Not Open Device)
• [Charging contacts]
• [Speaker]

Diagram showing the top and bottom of the SureSafeGO device, highlighting screw holes, charging contacts, and the speaker.

Step 3: Charge your device

Illustration showing the SureSafeGO device being charged by a magnetic USB cable connected to a dock.

Connect the magnetic charging dock to the alarm and plug it in to the wall.

The red light on the pendant will flash when charging and go solid when fully charged.

Charge for 2-3 hours before first use.

See Page 7 of the full User Guide for more information about low battery alerts & best practice for keeping your device charged.

Step 4: Switching device on and off

To turn the device on:

Illustration showing a hand pressing the POWER button for approximately 1 second.

Press the [POWER] button for 1 second. All the LEDs will flash rapidly. The device can also be turned on automatically by charging via magnetic USB cable or by placing it into the docking station.

To turn the device off:

Illustration showing a hand pressing and holding both the POWER button and the SOS button together for approximately 3 seconds.

Press and hold the [POWER] button and [SOS] button together for 3 seconds until the LEDs turn off.

Customer Support

Visit: www.personalalarms.org/us

For customer support:

• Review FAQs at the back of the User Guide
• Email help@personalalarms.org

Step 5: What do the lights mean?

Check your device has signal

Green light

• Single or double quick flash every 3 seconds means connected to the mobile network.
• Single long flash every 3 seconds means not connected to the mobile network (no signal available).

Blue light

• Single flash every 3 seconds means it has a constant location fix.
• No blue light means it is not seeking a location fix (this is the normal state).

Power indicator

Red light

• Flashing quickly while not on charge means low battery. Please charge.
• Slow flash while on charge means device is charging.
• Solid red light when charging means battery full.

Step 6: Getting a GPS fix

Icon representing a GPS satellite ?️.

Your SureSafeGO uses GPS to identify its current location. Before using your alarm for the first time, it is important to take the device outside or by a window for 3-4 minutes to allow it to identify its first location.

Step 7: Activating an SOS alarm

Illustration showing a hand pressing and holding the SOS button for 3-4 seconds.

When you need help, press the [SOS] button for 3 seconds until you hear a voice prompt announcing the alarm has been activated.

The call will connect with our 24/7 response center within a few moments, and you will hear an operator speak to you through the device.

Explain what is happening, and the operator will be able to assist you.

If you are making a test call, or it is an accidental activation, tell the operator, and they will then close the call down.

NOTE: You are required to test your device at least once a month.

Silent mode button

Illustration showing a hand double-clicking the silent mode button.

Your alarm has voice announcements for key events such as SOS calls being made, falls detected, and when the battery requires charging.

Double-click this button to turn off voice announcements; double-click again to turn voice announcements on.

Warnings

• Do not use or store the unit in dusty places.
• Avoid storing or using the unit in extreme temperatures.
• Clean the unit with a piece of dry cloth.
• Do not clean using chemicals or detergents.
• Do not disassemble or open the unit.

Specifications

• Dimension: 62mm*47mm*17mm
• Weight: 53g
• Battery: Rechargeable, 3.7V, 950mAh
• Charging voltage: 5V DC
• Waterproof: IP67
• 2 location technologies: GPS, WIFI

SureSafeGO 24/7 Monitored Quick Start Guide

Illustration of the SureSafeGO device in its charging dock, with icons representing LTE, GPS, and WIFI connectivity.

LTE ? | GPS ?️ | WIFI ?