Redkey W12 Pro 4-in-1 Multi-Functional Floor Washer

Welcome and Important Information

Please read this instruction manual carefully before use, and properly keep the manual.

Thank you for purchasing Redkey W12 Pro household cleaning appliance. Enjoy your use!

Please read this manual carefully! The manual will inform you how to operate the product safely and correctly, and get the best results from it. This manual includes the latest information at the time of printing, and the company is solely responsible for the revision, interpretation, and explanation of this manual. Our policy is to modify our products on a continuous basis, so we reserve the right to modify the products after printing the instructions without prior notice.

Executive Standard: This product complies with the applicable requirements of the Directives 2014/35/EU (repealing Directive 73/23/EEC as amended by Directive 93/68/EEC) and 2014/30/EU (repealing Directive 89/336/EEC).

Important Warnings

Safety Instructions

PLEASE READ THE SAFETY INSTRUCTIONS CAREFULLY BEFORE USE AND KEEP FOR FUTURE REFERENCE.

To reduce the risk of fire, electric shock or injury, follow these requirements:

• ⚠️ This device is prohibited for children under the age of 8, and cleaning and user maintenance operations shall not be performed by children without supervision;
• ⚠️ It is forbidden to play with this device;
• ⚠️ Never immerse in water or liquids;
• ⚠️ Keep hair, loose clothing, fingers and all parts of the body away from openings and moving parts of the device and its accessories;
• ⚠️ Never use damaged cables or plugs;
• ⚠️ If the charger power cord is damaged, it must be replaced by professional maintenance personnel;
• ⚠️ Do not incinerate this device, the battery may explode in fire;
• ⚠️ The battery contained in this device must be replaced by professional maintenance personnel;
• ⚠️ In case of excessive force, liquid may splash from the battery, avoid contact, rinse with water if accidental contact occurs, and if the liquid comes into contact with eyes, please seek medical help separately, liquid spilled from the battery may cause pain or burns;
• ⚠️ Hazards can occur if used on power lines;
• ⚠️ Charge only with chargers specified by the manufacturer, which can cause fire when a charger suitable for one type of battery pack is mixed with another type of battery pack;
• ⚠️ Unplug the charger from the electrical outlet when not in use and before cleaning, maintaining or repairing the appliance or, if your unit is equipped with an auxiliary tool with movable brushes, before connecting or disconnecting the appliance;
• ⚠️ If the whole machine is disposed, please contact the brand service outlets for processing, and professionally disassemble the battery;
• ⚠️ The battery must be removed from the appliance before disposing of it;
• ⚠️ When removing the battery, the appliance must be powered off;
• ⚠️ Batteries should be disposed of safely;
• ⚠️ Never use a damaged power cord or charger;
• ⚠️ Turn off all controllers before unplugging;
• ⚠️ Use only the types of liquids specified in the operating part of this manual, and in accordance with the prescribed amounts;
• ⚠️ Liquids must not be introduced into equipment containing electrical components;
• ⚠️ Be sure to connect to a properly grounded power outlet and do not modify the plug;
• ⚠️ Make sure the charger cable is away from the heating surface;
• ⚠️ To unplug the plug, pinch the charger plug, not the cable;
• ⚠️ Never hold the charger plug or the device with wet hands;
• ⚠️ Do not charge the unit outdoors;
• ⚠️ Machine storage, please place in the corner of the wall, so as to avoid children knocking on the electrical battery;
• ⚠️ Do not charge, disassemble, heat (above 60°C) or incinerate discarded batteries;
• ⚠️ Do not knock the machine battery, if the internal object is exposed and swallowed, please contact the hospital physician for emergency treatment;
• ⚠️ To prevent accidental start-up, before lifting or carrying the device, please ensure that the switch is in the closed position, put your finger on the switch part when handling the device, or power on the switch when the switch is in the starting position can cause accidents;
• ⚠️ Do not use damaged or modified units. Damaged or modified batteries may exhibit unforeseen circumstances that could lead to the risk of fire, explosion or injury;
• ⚠️ Do not expose the unit to flames or excessive temperatures, exposure to flames or temperatures above 130°C can cause an explosion;
• ⚠️ Please follow all charging instructions and do not charge the unit outside the temperature range specified in the instructions, improper charging or charging outside the specified temperature range may cause battery damage and increase the risk of fire;
• ⚠️ Unless expressly stated in the instructions for use and care, do not modify or attempt to repair the unit yourself;
• ⚠️ Be sure to use accessories recommended by the manufacturer;
• ⚠️ Keep the temperature between 4-40°C during battery charging, device storage or device use;
• ⚠️ Plastic film can cause hazards and children should be kept away from plastic film to avoid suffocation;
• ⚠️ Be sure to use the device as specified in this manual;
• ⚠️ If the unit is not working properly, has been dropped on the ground, is damaged, has been placed outdoors or has been dropped in water, do not attempt to operate it, but send it to an authorized repair center for repair or call the 400 service hotline for information on how to deal with it;
• ⚠️ Never use with a blocked opening, make sure free of dust, lint, hair or anything that may reduce airflow;
• ⚠️ Extra care should be taken when sweeping stairs;
• ⚠️ Do not use this unit to sweep flammable or flammable liquids (e.g. gasoline) or use this unit in areas where flammable or flammable liquids may be present;
• ⚠️ Do not use to sweep toxic substances (sewer cleaners, ammonia, bleach);
• ⚠️ Do not use the device in confined spaces filled with vapors emitted by oil-based paint, paint thinner or certain moth-repellent substances, combustible dusts or other explosive or toxic vapors;
• ⚠️ Do not use to sweep hard or sharp objects such as glass, nails, screws, coins, etc.;
• ⚠️ Do not use to sweep burning or smoking objects, such as cigarettes, matches;
• ⚠️ Install the filter screen before use;
• ⚠️ Do not use outdoors;
• ⚠️ Do not store in places where freezing may occur;
• ⚠️ Do not use for decoration dust accumulation of garbage;
• ⚠️ If the unit is equipped with brush rollers and the handle is not fully vertical, do not use the unit in the same position;
• ⚠️ Make sure to place the unit on a level surface.

Product Overview

The Redkey W12 PRO has functions for handheld spot cleaning, floor cleaning, vacuuming, and self-cleaning. The product is equipped with a clean water tank, water pump, dirty water tank, roller brush, and roller brush motor. It utilizes the water pump to deliver water from the clean water tank to the roller brush surface, while the roller motor drives the roller brush at high speed. Dirty water and small particles are recycled into the dirty water tank, achieving floor surface cleaning and roller self-cleaning functions.

Machine Components

1.1 Introduction of the whole machine

The machine consists of several key parts:

• Handle Assembly: Contains the main controls.
• Body Mount: Connects the handle to the main body.
• Clean Water Tank: Holds clean water for washing.
• Waste Water Tank Release Button: For detaching the dirty water tank.
• Floor Brush Component: The main cleaning head.
• Charging Cradle: For charging the device.

Controls:

• Power Switch (?): Tap the power switch button on the handle or host to start the roller brush, and tap again to turn off all work. When the machine is placed on the base, connect the adapter to turn on the power.
• Self-cleaning Button (✨): Gently press the self-cleaning button to activate the roller brush self-cleaning function. The work time is 30 seconds, after which cleaning stops automatically, and the machine continues to charge.
• Water Flow Button (?): Located on the handle, tap to turn the water spray function on or off according to cleaning needs. You can choose between 'Low Water Flow' or 'High Water Flow'.
• Voice Switch Button (?️): On the host, tap the voice switch button to toggle voice control on or off.

1.2 Floor Brush Components

The floor brush assembly includes:

• Floor brush bottom cover
• Roller
• Rear scroll wheel
• Small scroll wheel
• Side brush

1.3 Attachments

• Hose Assembly: Connects to the host and accessories for cleaning hard-to-reach high and low areas.
• Window Brush: Used with the hose assembly to clean windows, mirrors, and other surfaces.
• Electric Brush: For cleaning stubborn stains. Use the button on the hose head to control the switch and spray water; long press the water spray button for continuous spray.
• Flat Suction: Designed to clean dust in narrow gaps, such as bed seams and window gaps.

Product Use

2.1 Assembly

For easy transportation and storage, the base, handle, and brush parts are shipped disassembled. When using the device for the first time, unpack all parts, assemble them, and start working:

1. Insert the end of the handle assembly into the corresponding top position of the fuselage in a vertical direction. Ensure it snaps securely into place with a "click" sound for proper assembly, as shown in Figures 4-1 and 4-2.

2.2 Assembly of fresh water tank components

2. Open the cap of the clean water tank assembly. Add clean water, ensuring it does not exceed the highest water level marked in the tank (Figure 4-3). Close the cap tightly.
3. Load the clean water tank into its corresponding position on the fuselage. It should snap into place with a "click" sound, as shown in Figures 4-5 and 4-6.

2.3 Assembly of fuselage and accessories

3. Insert the end of the hose assembly into the corresponding position of the fuselage vertically and snap it into place. Press the "release button" to disassemble (Figure 4-7, 4-8).
4. Insert the window brush, electric brush, or flat suction attachment into the corresponding position on the head of the hose assembly vertically and snap them into place. Press the "release button" to disassemble (Figure 4-7, 4-8).

2.4 Start working

4. Boot Operation: Tilt the fuselage by holding the handle, press the "power switch" button, and the roller brush will start (Figure 4-7).
5. Water Spray Cleaning: Select 'Low Water Flow' or 'High Water Flow' by tapping the respective buttons on the handle to adjust water output according to cleaning needs (Figure 4-8).
6. Shutdown Operation: To stop working, press the "power switch" button to turn off all functions and return the machine to an upright position.

2.5 Roller self-cleaning

After floor cleaning is complete, place the machine back into the base, connect the adapter to the power supply, and gently press the self-cleaning button (✨) to start the roller brush self-cleaning function. The process lasts 30 seconds and stops automatically, after which the machine continues to charge (Figure 4-9, 4-10, 4-11).

Note: Since the roller brush is wet after cleaning, it is recommended to place it in a ventilated area to dry to maintain optimal cleaning performance for the next use.

2.6 Sewage tank cleaning

5. Step 1: While pressing the sewage tank release button, remove the sewage tank from the body (Figure 4-10).
6. Step 2: Lift and remove the waste water tank (Figure 4-11).
7. Step 3: Empty the sewage (Figure 4-12).
8. Step 4: Rinse the waste water tank with clean water (Figure 4-13, 4-14, 4-15).

2.7 Removal and installation of roller components

• Disassembly: Pull the roller unlock button to the left and pull up to remove the roller brush (Figure 4-16).
• Installation: Place the roller brush onto the right axle and press it down. The assembly is complete when you hear a "click" (Figure 4-17). The roller brush is pre-assembled when shipped and suitable for daily use.

2.8 Removal and installation of side brush assembly

• Disassembly: Rotate the side brush clockwise according to the marked direction to unlock, then pull it outwards (Figure 4-18).
• Installation: Insert the side brush into the corresponding position of the roller brush and rotate and lock it counterclockwise in the marked direction (Figure 4-19).

2.9 Product Charging

6. Insert the adapter into the base charging port and power plug board (Figure 4-20, 4-21).
7. Place the entire machine into the base assembly. The panel power indicator will flash, indicating the machine is charging (Figure 4-21).
8. After charging, the panel power display will show "100" (solid white). Turn off the power switch and unplug the adapter.

Note: It is recommended to charge the product before initial use.

2.10 About the LED

The LED indicators provide information about the machine's status:

• (1) Charging indicator
• (2) Self-cleaning indicator
• (3) Roller indicator
• (4) Clear water tank indicator
• (5) Low water flow indicator
• (6) High water flow indicator

Daily Maintenance

3.1 Roller cleaning manually

After every 4-5 floor sweeps, it is recommended to perform a deep cleaning of the rollers. Use the hair processor tool (found at the end of the handle) to clean hairs from the rollers (Figure 5-1). The hair processor can be gently pulled, and its handle button pressed to retract it.

Note: For long-term efficient cleaning, place the used roller brush in a ventilated area to dry, which helps prolong its service life. Roller replacements can be purchased at the official Redkey store.

3.2 Daily cleaning of the base

Disconnect the adapter from the power supply. The concave surface of the base can be rinsed with clean water. It is recommended to dry it before use (Figure 5-2).

3.3 Brush cover daily cleaning

The upper cover of the floor brush can be removed and rinsed with clean water to keep it clean (Figure 5-3).

3.4 Daily storage

After daily cleaning, remove the roller brush components and accessories and place them in their designated positions on the base (as indicated in Figure 5-6). The vacuum cleaner should be stored in a well-ventilated place, away from direct sunlight or humid areas. Wipe connection points with water or a neutral detergent, ensuring the cleaning cloth is wrung out to prevent water from entering the internal components (Figure 5-7). Before cleaning, turn off the device and confirm it is not charging. After cleaning, avoid direct sunlight or humidity.

Product Specifications

Troubleshooting

If the above steps do not resolve the issue, please contact the seller or the service center.