Reolink RP-PCT8M & RP-PCT12M Operating Instructions

Contents

• What's in the Box
• Camera Introduction
• Connection Diagram
• Camera Setup
• Camera Mounting
• Troubleshooting
• Specifications
• Important Safety Instructions
• Legal Disclaimer
• Compliance Notice
• Proper Disposal of This Product
• Limited Warranty
• Terms and Privacy

What's in the Box

• Camera
• Waterproof Cap
• Ethernet Cable
• User Manual
• Operating Instructions
• Mounting Template
• Drilling Template
• Screw Package

Camera Introduction

The camera features the following components:

• 1. Mounting Bracket: For attaching the camera.
• 2. Infrared LEDs: Provide illumination in low-light conditions.
• 3. IR LEDs: Infrared light emitters.
• 4. Lens: Captures the video feed.
• 5. Daylight Sensor: Detects ambient light levels.
• 6. Waterproof Cover: Protects internal components from water.
• 7. LAN Port: For Ethernet network connection.
• 8. Reset Button: Press and hold for 10 seconds to restore factory settings.
• 9. Power Port (Optional): For connecting a 12V DC power adapter.
• 10. microSD Card Slot: For local storage.
• 11. Built-in Microphone: Captures audio.
• 12. Speaker: For audio output.

Connection Diagram

Before using the camera, connect it as shown below to complete the initial setup:

1. Connect the camera to a Reolink NVR (not included) using an Ethernet cable.
2. Connect the NVR to your router, then power on the NVR.

NOTE: The camera requires power from a 12V DC adapter or a PoE power supply, such as a PoE injector, PoE switch, or Reolink NVR (not included).

Diagram:

PoE IP Camera

Power Adapter

'Reolink NVR'

Router

Ethernet Cable

*Upon successful power-on, the infrared LEDs will light up for about 5-10 seconds, then turn off automatically.

Camera Setup

On Your Smartphone

Scan and download our official app from the App Store or Google Play.

On Your Computer

Download the Reolink VMS Client: Go to https://reolink.com > Support > App&Client.

NOTE: To connect the camera to a Reolink NVR, use the NVR interface for setup. For detailed compatibility information, please contact Reolink support.

Mount the Camera

Mounting Tips

• Do not point the camera towards light sources.
• Do not point the camera at a glass window. Otherwise, reflections from the spotlight, ambient light, or status LEDs may result in poor image quality.
• Do not place the camera in a shadow or point it towards a well-lit area. Otherwise, image quality may be poor. To ensure the best image quality, the lighting conditions of the camera and the subject should be uniform.
• For better image quality, it is recommended to clean the lens with a soft cloth periodically.
• Ensure that the power ports are not directly exposed to water or moisture and are not blocked by dirt or other elements.
• Due to its IP water resistance rating, the camera can function properly in conditions like rain and snow. However, this does not mean the camera can operate underwater.
• Do not mount the camera in locations where rain and snow can directly hit the lens.

Camera Mounting Steps

1. Holding and pressing the top of the camera, rotate it counter-clockwise to detach the mounting plate from the camera. NOTE: Refer to the actual product you received. If the mounting plate is packed separately, you can skip this step.
2. Using the mounting hole template, drill holes and screw the mounting plate to the mounting holes on the ceiling. NOTE: Use the included drywall anchors if needed.
3. Align the camera with the mounting plate and rotate it clockwise to lock it securely. Note that these two dots should be in line, which means the camera is locked correctly. NOTE: Feed the cable through the cable cutout on the mounting base.
4. Once the camera is mounted, you can manually rotate the camera body to adjust the camera's viewing angle.

Troubleshooting

Camera Does Not Power On

If the camera does not power on, try the following solutions:

• Ensure the camera is properly powered. The PoE camera should be powered by a PoE switch/injector, Reolink NVR, or a 12V power adapter.
• If the camera is connected to a PoE device as mentioned above, try connecting the camera to another PoE port to see if it powers on.
• Try again with a different Ethernet cable.

If these steps do not help, contact Reolink support at https://support.reolink.com.

Image is Unclear

If the camera image is unclear, try the following solutions:

• Check if there is any dirt, dust, or cobwebs on the camera lens, and clean the lens with a soft, clean cloth.
• Point the camera to a well-lit area, as lighting conditions will greatly affect image quality.
• Update the camera's firmware to the latest version.
• Restore the camera to factory settings and check again.

If these steps do not help, contact Reolink support at https://support.reolink.com.

Spotlight Not Working

If the camera's spotlight does not turn on, try the following solutions:

• Ensure the spotlight is enabled on the device settings page via the Reolink App/Client.
• Update the camera's firmware to the latest version.
• Restore the camera to factory settings and check the spotlight settings again.

If these steps do not help, contact Reolink support at https://support.reolink.com.

Infrared LEDs Not Working

If the camera's infrared LEDs stop working, try the following solutions:

• Enable the infrared lights on the device settings page via the Reolink app/client.
• Check if the day/night mode is enabled and set the automatic IR illumination for night view on the live view page via the Reolink App/Client.
• Update the camera's firmware to the latest version.
• Restore the camera to factory settings and check the infrared light settings again.

If these steps do not help, contact Reolink support at https://support.reolink.com.

Specifications

Hardware Features

• Power: DC12V/PoE (802.3af)
• Day/Night Mode: Auto-switching

General

• Operating Temperature: -30°C to 55°C (-22°F to 131°F)
• Operating Humidity: 10-90%

Important Safety Instructions

Read the instructions carefully before using the device.

1. Use only identical or equivalent accessories recommended by Reolink.
2. Do not use the device in an environment where the recommended temperature range is exceeded.
3. Do not use the device in an environment that exceeds the recommended humidity range.
4. Do not attempt to disassemble, repair, or modify the device yourself.
5. Always comply with local safety laws and regulations when using the device.
6. The device contains (or is supplied with) small components, small plastic parts, and other small parts that may pose a choking hazard. Keep the device and its accessories out of reach of children. If small parts are swallowed, seek medical attention immediately.
7. The device contains (or is supplied with) cables or wires that may pose a strangulation hazard. Keep the device and its accessories out of reach of children.

Legal Disclaimer

To the extent permitted by applicable law, this document and the described product, its hardware and software, are provided "as is" and "as available" with all faults and without warranty of any kind. Reolink disclaims all express or implied warranties, including but not limited to, warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, and non-infringement of third-party rights. In no event shall Reolink, its directors, officers, employees, or agents be liable for any special, indirect, consequential, or incidental damages, including but not limited to, damages for loss of business profits, business interruption, loss of data or documents, arising out of the use of this product, even if Reolink has been advised of the possibility of such damages.

To the extent permitted by applicable law, you use Reolink products and services at your own risk and assume all risks associated with internet access. Reolink assumes no liability for abnormal operation, privacy breaches, or other damages resulting from cyber-attacks, hacker attacks, virus checks, or other internet security risks. However, Reolink will provide timely technical assistance if required.

Laws and regulations related to this product vary by jurisdiction. Before using this product, please check all applicable laws and regulations of your jurisdiction to ensure that its use complies with applicable laws and regulations. You must comply with all applicable local laws and regulations when using the product. Reolink is not responsible for illegal or improper use and its consequences. Reolink is not responsible in the event this product is used for illegal purposes such as infringement of third-party rights, medical treatment, security equipment, or other cases where product failure may cause death or injury, or for weapons of mass destruction, chemical and biological weapons, nuclear explosion, and any unsafe use of nuclear energy or inhumane purposes. In case of any conflict between this manual and applicable laws, the latter shall prevail.

Compliance Notice

ISED Compliance Statements

This Class B digital apparatus complies with Canadian ICES-003. This Class B digital apparatus complies with standard NMB-003 of Canada.

EU and UK DECLARATION OF CONFORMITY

REOLINK INNOVATION LIMITED declares that the equipment [see cover of the user manual] complies with Directive 2014/30/EU. The full text of the EU and UK declaration of conformity is available at the following internet address: https://support.reolink.com/hc/en-us/articles/36788378727065/.

Proper Disposal of This Product

This symbol indicates that this product should not be disposed of with other household waste throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, use the return and collection systems or contact the retailer where you purchased the product. They can take this product for environmentally safe recycling.

(a) the device does not have a standby mode or other equivalent state that meets the requirements for energy efficiency, energy management functions or the ability to disable the wireless network connection; (b) it is likely that the energy consumption of this device will be higher than that of other device models that meet these functional requirements.

Limited Warranty

This product comes with a 2-year limited warranty, which is valid only when purchased from an official Reolink store or an authorized Reolink reseller. Learn more: https://reolink.com/warranty-and-return/.

NOTE: We hope you enjoy your new purchase. However, if the product does not satisfy you and you plan to return it, we strongly recommend resetting the camera to factory settings and removing the inserted SD card before returning it.

Terms and Privacy

By using the product, you agree to the terms of service and privacy policy on reolink.com.

Terms of Service

By using the product software embedded in the Reolink product, you agree to the terms between you and Reolink. Learn more: https://reolink.com/terms-conditions/.

Technical Support

If you need technical support, please visit our official technical support website and contact our technical support team before returning the product, https://support.reolink.com.

Trademark Acknowledgement

Reolink and other Reolink trademarks and logos are the property of Reolink. Other mentioned trademarks and logos are the property of their respective owners.