INSTRUCTION MANUAL

LIVE400BT
LIVE500BT

LIVE400BT / LIVE500BT
Quick Start Guide

1. What’s in the box

LIVE400BT / LIVE500BT

In the box

Charging cable

Charging cable

Detachable audio cable with remote

Detachable audio cable with remote

Warranty card, Warning card, Safety sheet, QSR, QSG

Warranty card, Warning card, Safety sheet, QSR, QSG

2. Overview

a. Buttons & LEDs

Buttons & LEDs

b. Connections

Connections

3. Bluetooth® Pairing

Bluetooth Pairing
  1. Turn on the headphone
  2. If connecting for the first time, the headphone will enter the pairing mode automatically after it is powered on
  3. Connect to bluetooth device
Connect to bluetooth device

4. Controlling music

Controlling music
Controlling music

5. Managing phone calls

Managing phone calls
Managing phone calls

6. Voice Assistant

Voice Assistant

7. Download My JBL Headphones APP

Download My JBL Headphones APP

Get even more control and personalization of your listening experience with this free App.

8. The Google Assistant

a. To set up the Google Assistant

  1. Connect your headphones to your mobile device
  2. Set up your Google Assistant using your mobile device:
    a. On your Android device, press and hold the home button to open the Google Assistant and follow the on-screen instructions.
    b. On your iOS devices, open or download the Google Assistant app and follow the app instructions.
Google Assistant

Note: The Google Assistant is available on eligible Android 6.0 devices* or later.
For iOS devices, the Google Assistant app needs to be downloaded. Works on Lollipop,
Marshmallow and Nougat Android Phones with Google Play Services, >1.5GB of memory and 720p or higher screen resolution.
For more information on what your Google Assistant can do, visit:
assistant.google.com/platforms/headphones

b. To use your Google Assistant

To use your Google Assistant
Function

Note:

  1. The Google Assistant isn’t available in certain languages and countries.
  2. If you want to turn on or off the Google Assistant, please download our JBL APP (see Section 7). You can select under Settings > Voice assistant > Google Assistant.
    For countries without the Google Assistant, you can double tap the left ear cup to activate voice assistant.

9. Amazon Alexa

  1. Connect your headphones to your mobile device.
  2. Download JBL APP and follow the app instructions, select Settings > Voice assistant > Amazon Alexa
Amazon Alexa

3. On your mobile device, open or download the Amazon Alexa app and follow the app
instructions.

4. In the Amazon Alexa App, navigate to the Device Page.

5. Click the Plus (+) button on the top right of the screen and select ‘Add Device’.

6. Select Headphones from the list and then choose your Live Series Headphones in the Available Devices section. Follow the rest of the instructions in the Alexa App to complete set up.

7. Alexa is now enabled on your device. Touch the action button and try one of the below utterances:

Alexa is now enabled
Things to try Example

Note:

  1. For more information and things to try with Alexa, visit: www.amazon.com/alexadevices and select ‘Use Alexa’.
  2. If you want to turn on or off the Amazon Alexa, please download our JBL APP
    (see Section 7). You can select under Settings > Voice assistant > Amazon Alexa.
  3. Alexa is not available in all languages and countries.

10. Factory reset

Factory reset

11. Ambient Aware & TalkThru

  1. Short press once to activate TalkThru, which allows you to clearly hear others for quick conversations, without removing your headphones. You will hear your music volume level lower when TalkThru Technology is engaged.
  2. Press once more to activate Ambient Aware, which allows you to hear your surroundings.
  3. Press again to turn off TalkThru Technology.
    Note: You can also turn on or off the Ambient Aware & TalkThru with our JBL APP (see Section 7).
TalkThru with our JBL APP

12. Wired listening mode

Wired listening mode

13. Seamlessly switch between devices

Seamlessly switch between devices
  1. Pair and connect the headphone with the 1st Bluetooth device (see Section 3 Bluetooth pairing)
  2. Pair and connect the headphone with the 2nd Bluetooth device
  3. Connect to bluetooth device
Connect to bluetooth device

4. Go back to the Bluetooth device list on the 1st device and select the headphone* to connect

Go back to the bluetooth device list

Items to note:
a. Maximum 2 devices can be connected simultaneously

Items to note

b. To switch music source, pause the music on the current device and select play on the 2nd device.
c. Phone call will always take priority.
d. If one device goes out of Bluetooth range or powers off, you may need to manually
reconnect the remaining device. See Section 13 Step 3.

14. LED behaviour

LED behaviour
LED Status

Specifications:

JBL LIVE400BT
• Driver size: 40mm
• Dynamic frequency response range: 20Hz-20kHz
• Sensitivity: 106dB [email protected]/1mW
• Max input power: 15mW
• Transmit sensitivity: [email protected]/Pa
• Impedance: 32ohm
• Bluetooth transmitted power: 0-4dbm
• Bluetooth transmitted modulation: GFSK, π/4DQPSK, 8DPSK
• Bluetooth frequency: 2.402GHz-2.48GHz
• Profile version: A2DP V1.3, AVRCP V1.5, HFP V1.6
• Bluetooth version: V4.2
• Battery type: Polymer Li-ion Battery (3.7V DC, 700mAh)
• Charging time: 2 hours
• Music play time with BT on: Up to 24 hours
• Weight: 185.8g

JBL LIVE500BT
• Driver size: 50mm
• Dynamic frequency response range: 18Hz-20kHz
• Sensitivity: 108dB [email protected]/1mW
• Max input power: 15mW
• Transmit sensitivity: [email protected]/Pa
• Impedance: 32ohm
• Bluetooth transmitted power: 0-4dbm
• Bluetooth transmitted modulation: GFSK, π/4DQPSK, 8DPSK
• Bluetooth frequency: 2.402GHz-2.48GHz
• Profile version: A2DP V1.3, AVRCP V1.5, HFP V1.6
• Bluetooth version: V4.2
• Battery type: Polymer Li-ion Battery (3.7V DC, 700mAh)
• Charging time: 2 hours
• Music play time with BT on: Up to 30 hours
• Weight: 231.6g

The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by HARMAN International Industries, Incorporated is under license. Other trademarks and trade names are those of their respective owners.
Google, Android, Google Play, the Google Play logo and related marks and logos are trademarks of Google LLC. The Google Assistant is not available in certain countries and languages. Availability and performance of certain features, services and applications are device and network dependent and may not be available in all areas. Controlling certain devices in your home requires compatible smart devices. Subscriptions for services and applications may be required and additional terms, conditions and/or charges may apply.

Questions about your Manual ? Post in the comments!

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34 Comments

  1. laptop is asking for a PIN.
    is it too much to ask that you put this in the manual here?

  2. JBL Live 400 is not being recognized by the cell phone in blue tooth mode.

    The power button does not seem to work. Is this supposed to be kept in a certain position or does it just get applied up and then return to its original position?

  3. Mine have stopped charging only charged them twice the charger lead is fine no red light coming on….help

  4. After a 1 week usage suddenly Off button turns white and starts blinking blue, 30 sek after every turn off. how do i turn it off so it does not come alive again?

      1. The same happens to me
        Do you know how to solve it?

        Me pasa lo mismo
        Saben como solucionarlo?

  5. The volume up button doesn’t work and it doesn’t click 🙁 and I don’t know what to do.
    El boton de subir el volumen no funciona y no hace el “click” 🙁 y no se que hacer.

  6. Both my cell phones are paired to the headphones. Now how do I switch from One cellphone to the other with the headphones?

  7. I seem to have the headphones paired to my laptop, but when I try to test and view a YouTube video, no sound comes through the headphones.

  8. There is no problem when the live 500 bt is connected with cable but when the bluetooth is connected, there is no sound from the right ear.
    live 500 bt kablolu bağlıyken hiçbir sorun yok fakat bluetooth bağlıyken sağ kulaktan ses gelmiyor ne yapmam gerekiyor ?

  9. Hi, I have been struggling with my JBL headphones live 400bt. It doesn’t switch off for more than 30secs, now that I tried the reset by pressing – and + volume simultaneously (which didn’t work either) the buttons won’t work at all, I cant change the volume, stop a song neither activate the TalkThru. This is so frustrating! So much money and too much trouble.

  10. I don’t turn off the headphones in any way. When you turn it off, the white indicator goes out, but after a few seconds it turns white again, and after a few more seconds it starts flashing blue and it keeps on … can you tell me how to turn off these headphones? Live500?
    Niekaip neišjungiu ausinių. Išjungus baltas indikatorius užgęsta, bet po kelių sekundžių vėl užsidega baltai, o dar po kelių sekundžių pradeda mirksėti mėlynai ir tai nuolatos… gal galit pasakyti kaip išjungti šitas ausines? Live500?

  11. My JBL Live 400BT do not seem to charge above 40%. My daughter does not seem to know where she left the original charging cable, but I have tried a few different ones. I have left them plugged in for hours. Is this a code bug? I cannot update the code until it reaches 50%. Do I need the original cable? Seriously?!

  12. We all seem to have the same problem with the headphones not shutting off. I assume they’ve been compromised through a (typical) bluetooth vulnerability and am no longer comfortable using them. Always been a fan of JBL products…. until now. Too much money for an item to be unusable after only one year. Shame.

  13. My headset does not turn on I already charged it but it does not give and it does not turn on how do I?
    Mi auricular no prende ya lo cargué pero no da y no enciende como hago?

  14. When I get or make a call, I hear the other party, but he doesn’t me. Everything has been done, but nothing helps.

    Kun saan tai soitan puhelun, kuulen vastapuolen, mutta hän ei minua. On tehty kaikenlaista, mutta mikään ei auta.

  15. I warmly welcome I have jbl 500 live headphones and the right side of the speaker does not work what to do

    Witam serdecznie
    mam słuchawki jbl 500 live i niedziała mi prawa strona głosnika co robić

  16. I am not technology savvy. Where in the user manual does it tell about charging?
    And how do I connect the headphones to tv (a Vizio without Bluetooth).

  17. Suddenly the red light does not appear when it charges. Why?
    Ξαφνικά δεν εμφανίζεται το κόκκινο λαμπάκι άμα φορτίσει.γιατι;το αφρολεξακι στο τρίτο μήνα ξεκόλλησε…και το λαμπάκι πλην στα καλά καθούμενα δεν παίζεται ,ενώ δε το χρησιμοποιώ….

  18. Xfavor can you tell me how I turn off the headphones so that they do not interfere with other equipment? Thanks
    Xfavor me pueden decir como apago los audifonos xa q no interfieran con otros equipos? Gracias

  19. I just downloaded my jbl headphone to my phone and there is a firmware update for the headphones which fixes bugs and improves performance !? I have problems too, I can’t wait to see!
    Je viens de télécharger my jbl headphone sur mon téléphone et il y a une mise a jour du micro logiciel pour les écouteurs qui corrige les bogues et améliore les performances !? Moi aussi j’ai des problèmes j’ai hate de voir !

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