User Manual

JBL Tune 500 BT

  1. What’s in the Box



2. Over View

  1. Buttons & LEDs
Buttons & LEDs

2. Charging


3. Bluetooth Connections

  1. Turn on / off the Headphone
Turn on / off the Headphone

2) If connecting for the first time, the headphone will enter paring mode automatically after It is powered on.
3) Connect to Bluetooth device

Connect to Bluetooth device

4. Music Controls

Music Controls

5. Phone Call

 Phone Call

6. Voice Assistant

Voice Assistant

7. Seamlessly switch between devices

  1. Per and connect the headphone with the 1st Device. (see Section 3 Bluetooth Connection)
  2. Per and connect the headphone with the 211 Bluetooth Device
Seamlessly switch between devices

3. Connect to Bluetooth Device

Connect to Bluetooth Device
Connect to Bluetooth Device

Items to note:

a. Maxmum 2 devices can be connected simultaneously
b. To switch music source, pause the music on the current device and select play on the 2rc device.
c. Phone call will always take priority.
d. If one device goes out of bluetooth range or powers off, you may need to manually reconnect the remaining device. See Section 7 Step 3.

8. LED Behavior

LED Behavior
LED Behavior

9. Specification

  • Driver size: 32mm
  • Frequency Response: 20Hz — 20kHz
  • Bluetooth transmitted power: < 4dBm
  • Bluetooth transmitted modulation: GFSK, o/4 DQPSK, 8DPSK
  • Bluetooth frequency: 2.402 — 2.480GHz
  • Bluetooth Profile: BT 4.1, A2DP v1.2, AVRCP v1.5, HFP v1.6, HSP v1.2
  • Battery type: Lithium-ion Polymer (3.7V, 300mAH)
  • Charging time: 2 hrs
  • Music play time with BT on: 16 hrs
  • Weight: 0.155kg

Questions about your Manual ? Post in the comments!

Join the Conversation


  1. Does this have wires for traveling in case you wanted to an area where there’s no Wi-Fi? I received this from Amazon .


  2. how the hell am I supposed to find the charging port? y’all aren’t specific on where it is. “r side” EXPLAIN

  3. I tried to reset it but for some reason it doesn’t work. Is there another way to reset it? Because my headphone is glitching and I don’t know why.

    1. Yes, it is drawn in the instructions. I’m 56 years old and I figured it out the next day.
      Ano,je to v návodu nakreslené. Je mi už 56 let a přišla jsem na to druhý den.

    2. I also manually turn it off on paired device following me. Otherwise gwn click on the power button of your jbl tune500bt

      Ik heb hem ook volgende mij handmatig op gekoppeld apparaat uitzetten. Anders gwn op de uit-knop van uw jbl tune500bt klikken

    3. In reply to Lizzie Araujo Haller.
      Yes, if you press the button with the dot

      Ja wenn sie auf die Taste mit dem Punkt drücken

  4. Can’t find the charging cable and can’t find any specs for a new one. What’s the secret?

    1. The cable is widely available on ebay, it is a short
      cable with micro USB on one end, and normal USB on the other. Use your computer to charge from. Or, you could a wall transformer with micro USB output connector, supplying 5 VDC. The headphones contain the regulation which automatically cuts off when the battery is fully charged.

  5. Hello.

    I bought this headset and configured it on my windows laptop.
    Microsoft Teams is my official communicator for chat and calls.
    When I try to use the headset along with microsoft teams , the call voice is very distorted , as in some alien is speaking.
    The voice is fine if I am connected to laptop and listening music on youtube.

    It also works fine when connected to mobile phone.
    The issue is particularly with Microsoft Teams on Windows 10. I also have Teams on my phone , there as well it works fine for Voice calls.

    1. hi i have the exact same problem. is there a solution? thanks antonio
      ciao io ho lo stesso identico problema. esiste la soluzione? grazie antonio

    2. I had this problem on 2 Lenovo computers – updating the bluetooth drivers helped. In addition, it is worth trying to reset the headphones (hold + and – for a few seconds when the headphones are turned on but not paired with anything), or re-pair the device – remove it from the list of paired devices in the control panel and then try to pair them again.
      Miałem ten problem na 2 komputerach marki Lenovo – zaktualizowanie sterownikow bluetooth pomoglo. Oprocz tego spróbować warto reset słuchawek (przytrzymaj + i – przez kilka sekund gdy sluchawki sa wlaczone ale nie sparowane z niczym), lub ponownie sparować urządzenie – usunąć z listy sparowanych urządzeń w panelu sterowania po czym ponownie spróbować je sparować.

  6. Don’t you know how to put these headphones into pairing mode?
    Czy nie wiesz jak włączyć te słuchawki w tryb parowania ?

  7. Thanks for the manual! Sometimes, I have to look at it to figure out what to do. I’m a bit forgetful at times. Well, there were some spelling mistakes, according to me.

  8. I would like a manual for the JBL live 500 BT-LE how to connect these headphones to the Ipad Air aa.
    Ik wil graag een handleiding g voor de JBL live 500 BT-LE hoe ik deze koptelefoon op de Ipad Air aa kan sluiten.

    1. Hey

      I want to connect the bt 500 to my BossLoopstation. But when I put the cable in the heatset it cuts out. What’s the problem here?

      Thanks for the comment.

      Best regards


      Ik wil de bt 500 koppelen aan mijn BossLoopstation. Maar wanneer ik de kabel in de heatset stop valt hij uit. Wat is hier het probleem?

      Alvast bedankt voor de reactie.


  9. What can I do when my headphones turn off after a few seconds of power on
    Que puedo hacer cuando mis auriculares se apagan luego de unos segundos de encendido

  10. how do i pair the headphones to my smart TV?
    come faccio ad associare le cuffie alla mia smart TV?

  11. what is the pairing pin in windows 10 ?? I am asking for your support
    jaki jest pin do parowania w windows 10 ?? bardzo proszę o wsparcie

  12. After a few hours of charging, the led continues to flash red, the headphones do not work and they are new, just purchased at Media Markt …

    Po kilku godzinach ładowania led dalej miga na czerwono, słuchawki nie działają a są nowe właśnie zakupione w Media Markt…

  13. I am not able to pair on two devices simultaneously, and worse I was able to do this until yesterday. What could have happened? I keep thinking that maybe it’s paired with some device that I’m not aware of. Would it be possible from the headset to unpair all devices that it may be connected to and then do the pairings again?

    Não estou conseguindo parear em dois dispositivos simultaneamente, e pior que estava conseguindo fazer isso até ontem. O que pode ter acontecido? Fico pensando que talvez esteja emparelhado com algum dispositivo que eu não estou ciente. Teria como a partir do fone tirar o emparelhamento de todos os dispositivos que ele pode estar conectado e daí eu fazer de novo os emparelhamentos?

  14. I have about 6 months with these headphones, I liked them a lot, but the right hearing aid no longer works.

    Yo tengo cerca de los 6 meses con estos audifonos, me gustaron mucho, pero ya no les funciona el audicular derecho.

  15. My hearing aids turn off after only a few seconds, I turn it on again and the problem continues, when I turn it on it connects with my cell phone, but after a few seconds it turns off, this always repeats

    Mis audífonos se apagan después de solo algunos segundos, lo enciendo de nuevo y sigue el problema, cuando lo prendo se conecta con mi celular, pero luego de algunos segundos se apaga, esto repite siempre

  16. same problem of metallic audio with use of video call programs.
    on youtube or to listen to audio and video on pc everything is ok.
    connected to other devices works fine.
    It is incredible that in 2021 there are still these problems on devices that could also use children.
    I am sorry but I am forced to advise against the purchase of the product to others for the problems described above.

    stesso problema dell’audio metallico con utilizzo di programmi per video chiamata.
    su youtube o per ascoltare audio e video su pc tutto ok.
    connesso a altri dispositivi funziona bene.
    è incredibile che nel 2021 ci siano ancora questi problemi su dispositivi che potrebbero usare anche bambini.
    mi dispiace ma sono costretto a sconsigliare acquisto del prodotto ad altri per i problemi sopra descritti.

  17. Hello,
    Are the ear cushions replaceable? And if yes, how ?
    Thank you

    Les coussinets des écouteurs sont ils remplaçables ? Et si oui comment ?

  18. I can’t figure out how to reset.
    It happens more than a few times that I do not pair the headphones on the phone, or it does not find the connection or when I press on the JBL 500bt it fails to pair.
    What should I do?

    Non riesco a capire come fare il reset.
    Mi capita più di qualche volta che non accoppi le cuffie sul telefono, o non trova la connessione oppure quando premo su JBL 500bt non lo riesce ad associare.
    Cosa devo fare?

  19. It will be simple, but I am unable to connect the headphones to my smartphone. Bvd.

    Het zal wel simpel zijn, maar het lukt mij niet om de hoofdtelefoon te koppelen aan mijn smartphone. Bvd.

  20. I don’t understand why the sound can only be heard from a headset.

    Non capisco perché il sonoro si sente solo da una cuffia.

    1. Computer sound settings. If you go into the advanced settings you should be able to select mutliple outputs, depending on your computer sound card configuration.
      Monitoring, entertainment, and PA systems have sound cards designed for multiple outputs, but most computers or devices use a single output source because most users don’t use headphones that way.

  21. Red light goes out while charging and headphones cannot be charged. Why is it?

    Rote Leuchte geht während des Ladevorgangs aus und Kopfhörer kann nicht geladen werden. Woran liegt es?

  22. I was wondering if it is possible to pair 2 Tune 500bt together, like u can with Flip 3, 4, 5 so 2 people can listen to the same music at the same time. If not is it possible to compliment it via a software update?

  23. I still haven’t figured out jiw to switch between two devices. How do I do this?
    I know a picture is supposed to be worth a thousand words, but detail is easier to convey in written form that users can understand. They went through the trouble of printing on all the legal stuff in 15 languages, they could have done the same for operating instructions.

  24. Few weeks back I bought this Headphone mainly to work with my Dell laptop for MS Teams communication. For the very first time it got connected to both devices (1st – Laptop, 2nd – Mobile). Then few days later when I tried to connect with my mobile, the headset never got discovered in the mobile device. And today when I reset the headphone, my mobile able to discover this and able to connect.
    Now the problem is, this headset is not discovered by the laptop ( 🙁 )… Strange.
    Why is it so ? How to resolve this ? Please help.

    1. I have almost the same problem. The difference is that it is not discoverable by my dell laptop while it was connected to it before and I was using it for one week.

  25. how do i update my jbl tune 500bt, bluetouth no longer works for tv.

    hvordan opdaterer jeg mine jbl tune 500bt, bluetouth virker ikke længere til tv.

  26. My headphones are working well with my iPhone, but the left side is not working when connected to Macbook.

    1. The left side no longer works for me, is there a solution to this problem, or is the left side battery dead? I need help!
      انا لم يعد الجانب الايسر يعمل لدي هل يوجد حل لهذه المشكلة ام هل بطارية الجانب الايسر نفذت احتاج للمساعدة !

  27. I tried to pair my Tune500BT wireless headphones to my laptop to attend meetings on google meet and Skype and found that the sound was garbled. how to fix it?

  28. Hi, someone will tell me what to do when holding down the scroll button does not scroll and it gets a JBL slut (here here) from buying the product is like this and I can not scroll songs which irritate me a lot, please help

    Cześć powie mi ktoś co zrobić jak przy przytrzymaniu przycisku przewijania nie przewija i robi się dziwięk JBL(tu tu tut) od kupieni produktu jest tak i nie mogę przewijać piosenek co bardzo mnie irytuję proszę o pomoc

  29. Hi, I have a problem with scrolling songs (both ways), after holding down the volume button, the JBL sound appears (here) and after holding the volume down button nothing happens, please help

    Cześć mam problem z przewijaniem piosenek (w obie strony) po przytrzymniu przycisku podgłośnienia wydaje się dźwięk JBL( tu tut) a po przytrzymaniu przycisku ściszenia nic się nie dzieje proszę po pomoc

  30. Hello, I recently acquired a Pro-ject T1 BT turntable. So Bluetooth. How can I connect my JBL 500BT to this turntable. I couldn’t find any app for either.
    Thx in advance.

    Hallo, ik ben sinds kort in het bezit van een platenspeler Pro-ject T1 BT. Bluetooth dus. Hoe kan ik mijn JBL 500BT koppelen aan deze platenspeler. Ik heb van beide geen app kunnen vinden.
    Thx in advance.

  31. I cannot connect my Headset BT to my Andriod phone and Laptop. Can you assist me to connect.

  32. Good day
    the right earbud does not work, what should I do?

    Buen dia
    el auricular derecho no funciona, que debo hacer ?

  33. Hey. Does this dependant on Internet browsers? For example when I watch Youtube videos on Chrome everything is fine, but if I want to do it in Firefox no sound is playing. Why is that?

  34. I bought the JBL Tune500bt in April 2020, used it little and now it loads but doesn’t care for anything! I’ve already tested all reset possibilities, this product is rubbish!
    Comprei o JBL Tune500bt em Abril de 2020, usei pouco e agora ele carrega mas não liga por nada! Já testei todas as possibilidades de reset, esse produto é um lixo!

  35. Hi,
    I am trying to connect my JBL 500 BT to my MacBook. It gets paired and the output is working well (meaning I can hear using the speakers). However, the input sound is not working. When I talk using JBL, no one can hear it. from Mac’s System Preference > Sound, the input device selected is JBL 500 bt. However, when I test the input sound level, nothing happens. Only initially, when the connection is made, then once the soundbars flicker, but not anymore. I tried factory resetting the headphones and pair again, but with no result. The headphone charge is around 55% and the OS is macOS Big Sur. Please help. Thanks.

  36. I have problem searching JBL Tun 500BT on Window 10 latest. Had Microsoft Tech Team looked into it. He said that this is JBL problem.

  37. Can one reset his jbl tune 500 bt make phones there is something wrong with them
    Kan man nulstille sine jbl tune 500 bt gøretelefoner der er noget galt med dem

Leave a comment

Your email address will not be published.