Document

JAM Live Loud Earbuds HX-EP410

JAM Live Loud Earbuds HX-EP410

Instruction Manual

CONTENTS

CONTENTS

A – 2 earbuds
B – Portable charging case
C – 3 sizes of eartips
D – Micro USB cord
E – Welcome card
F – Legal card

CONTROLS

CONTROLS

A – Power on/off/play/pause button
B – Earbud status light
C – Earbud charging contacts
D – Micro USB charging port – to charge the portable case
E – Battery Indicator Light

SET UP

Set Up

CHARGING YOUR EARBUDS
To charge your earbuds, place them into the portable case. The red LEDs show that they are charging. If the red LEDs do not appear when placed in the case, adjust the earbuds to make sure they are in line with the charging contacts. When fully charged, the LEDs will shut off.

CHARGING

CHARGING YOUR PORTABLE CASE
Plug the small end of the micro USB cable into the micro USB port, located on the back of the case. The LED on the case will show solid red when charging. When the portable case is fully charged, the LED lights will turn off.

CONNECT BOTH EARBUDS

CONNECT

STEP 1 – TURNING ON THE EARBUDS
Your earbuds will automatically turn on when taken out of the portable charging case. If you need to turn them on manually, you can press and hold the play/pause button on both earbuds for 3 seconds.

STEP 2 – CONNECTING THE EARBUDS TO EACH OTHER
When you take the earbuds out of their case, they will automatically sync to each other. The master earbud (left) LED will flash blue and red alternatively, while the slave earbud (right) LED will slow flash blue. Your earbuds are now in pairing mode and searching for a Bluetooth® device to connect to.

connect

If your earbuds don’t sync to each other automatically, double press the “play/pause” button on both earbuds at the same time. This will put your earbuds into sync mode. Once connected, the left earbud LED will flash blue and red alternatively, while the right earbud LED will slow flash blue. Your earbuds are now in pairing mode and searching for a Bluetooth® device to connect to.

Bluetooth

STEP 3 – CONNECTING TO A DEVICE
Enable Bluetooth® on your device. From the Bluetooth® menu, select “Jam Live Loud” When the device and Live Loud are connected, you will hear a tone and the LED’s will slow flash blue. This means pairing is complete.

CONNECT 1 EARBUD

CONNECT 1 EARBUD

Connect the earbud for mono sound. This is a great option if you want to hear your surroundings as well as your music.

STEP 1 – TURNING ON THE EARBUD
Your earbud will automatically turn on when taken out of the portable charging case. If you need to turn it on manually, you can press and hold the play/pause button on both earbuds for 3 seconds.

TURNING ON

STEP 2 – PAIRING MODE
The earbud automatically turns on and enters pairing mode when removed from the charging case. The LED will flash red and blue on the left earbud and a blue LED will slow flash on the right earbud when pairing. Earbuds will power off after 6 minutes if not paired.

TURNING ON

STEP 3 – CONNECTING TO A DEVICE
Enable Bluetooth® on your device. From the Bluetooth® menu, select “JAM Live Loud.” When the device and JAM Live Loud are connected, you will hear a tone and the LED’s will slow flash blue. This means pairing is complete.

TURNING OFF YOUR EARBUDS

TURNING OFF

To turn off your earbuds, place the earbuds back in your case, or press and hold the “play/pause” button on the earbuds for 3 seconds.

USING YOUR PORTABLE CHARGING CASE

With a full charge, your portable case can recharge your earbuds up to 3.5 times, giving you 17+ hours total of listening time.

USING

LED INDICATORS

EARBUDS IN CHARGING CASE

Solid red Charging
LED off Charging complete

PORTABLE CHARGING CASE

Solid red Charging
LED off Charging complete

EARBUDS IN USE

Left earbud (master) flash blue and red alternatively, right earbud (slave) slow flash blue Earbuds in pairing mode
Slow flash blue Paired with device

EARBUD IN MONO USE

Flashing red/blue Earbud in pairing mode
Slow flash blue Earbud paired with device

BASIC FUNCTIONS

MUSIC

Play/Pause Press either play/pause button once
Forward Track Quickly double press the play/ pause button on right earbud twice
Backward Track Quickly double press the play/ pause button on left earbud twice
Volume Up Press and hold right earbud for 2 seconds
Volume Down Press and hold left earbud for 2 seconds

CALLS

Pick up a call Press either play/pause button once
Decline a call Press and hold either play/ pause button for 2 seconds
End a call Press either play/pause button once
Take a second incoming call Press either play/pause button once
Decline a second incoming call Quickly press either play/ pause button twice
Swap between two calls Press either play/pause button twice

OTHER

Activate Siri/Google Assist Quickly triple-press either play/ pause button
Check battery level of earbuds Look at smartphone
Turn off earbud Press and hold play/pause button for 3 seconds

TROUBLESHOOTING

  1. Turn off Bluetooth® on your device.
  2. Take earbuds out of your case.
  3. Press and hold “play/pause” button for 3 seconds on both earbuds to turn them off.
  4. Press and hold “play/pause” button on both earbuds for 3 seconds to turn them on.
  5. Earbuds should automatically go into sync mode once they are powered on. The master earbud (left) LED will flash blue and red alternatively, while the slave earbud (right) LED will slow flash blue. If they do not automatically go into sync mode, quickly press the play/pause button on the left earbud five times to erase the Bluetooth® settings and put the earbuds into sync mode.
  6. Turn on Bluetooth® on your device.
  7. Pair to “Jam Live Loud”
  8. Earbuds not disconnecting from your device? The Live Loud earbuds may automatically connect to your device if put in a charging case that has no battery left. For the best experience, periodically charge the case to ensure that it always has battery life.

LEGAL INFORMATION

READ ALL INSTRUCTIONS BEFORE USE AND SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE.

FCC Warning:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.

FCC RF Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ISEDC Caution:
This device complies with Innovation, Science, and Economic Development Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) This device may not cause interference, and
(2) This device must accept any interference, including interference that may cause undesired operation of the device.

ISEDC RF Exposure Statement:
The device is in compliance with RF exposure guidelines; users can obtain Canadian information on RF exposure and compliance.

1-YEAR LIMITED WARRANTY – US & CANADA

WARRANTY – US & CANADA
JAM warrants this product free from defect in material and workmanship for a period of 1 year from the date of purchase. This warranty does not cover damage caused by misuse or abuse, accident, the attachment of any unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of JAM.

For detailed Warranty instructions and information,
visit: www.jamaudio.com/customer-support/warranty-1yr.
To obtain warranty service on your JAM product, contact a Consumer Relations representative by the telephone number or email address for your country of residence. Please make sure to have the model number of the product available.

For service in the USA
Email: [email protected]
Tel: 1-888-802-0040
8:30am–7:00pm EST Monday–Friday

For service in Canada
Email: [email protected]
Tel: 1-888-225-7378
8:30am–5:00pm EST Monday–Friday

WARRANTY – UK & EUROPE
JAM warrants this product free from defect in material and workmanship for a period of 2 years from the date of purchase. This warranty does not cover damage caused by misuse or abuse, accident, the attachment of any unauthorised accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of JAM. Imported into the UK by FKA Brands Ltd, Tonbridge, TN110GP, UK. Imported into the EU by FKA Brands Ltd, 29 Earlsfort Terrace, Dublin 2. IE Tel: 020 3538 0768 Email: [email protected]

WARRANTY – AUSTRALIA
(1-YEAR LIMITED WARRANTY)
We or Us means HoMedics Australia Pty Ltd ACN 31 103 985 717 and our contact details are set out at the end of this warranty; You means the purchaser or the original end-user of the Goods. You may be a domestic user or a professional user; Supplier means the authorized distributor or retailer of the Goods that sold you the Goods in Australia and New Zealand; and Goods means the product or equipment which was accompanied by this warranty and purchased in Australia and New Zealand.

For Australia:
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled, subject to the provisions of the Australian Consumer Law, to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled, subject to the provisions of the Australian Consumer Law, to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This is not a complete statement of your legal rights as a consumer.

For New Zealand:
Our Goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. This guarantee applies in addition to the conditions and guarantees implied by that legislation.

The Warranty
JAM sells its products with the intent that they are free of defects in manufacture and workmanship under normal use and service. In the unlikely event that your JAM product proves to be faulty within 1 year from the date of purchase due to workmanship or materials only, we will replace it at our own expense, subject to the terms and conditions of this guarantee. The warranty period is limited to 3 months from the date of purchase for products used commercially/professionally.

Terms and Conditions:
In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable law and without excluding such rights and remedies warranty against defects:

  1. The Goods are designed to withstand the rigors of normal household use and are manufactured to the highest standards using the highest quality components. Whilst unlikely, if, during the first 12 months (3 months commercial use) from their date of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will replace the Goods, subject to the terms and conditions of this warranty.
  2. We do not have to replace the Goods under this Additional Warranty if the Goods have been damaged due to misuse or abuse, accident, the attachment of any unauthorised accessory, alteration to the product, improper installation, unauthorised repairs or modifications, improper use of electrical/power supply, loss of power, malfunction, or damage of an operating part from failure to provide manufacturer’s recommended maintenance, transportation damage, theft, neglect, vandalism, environmental conditions, or any other conditions whatsoever that are beyond the control of JAM.
  3. This Warranty does not extend to the purchase of used, repaired, or secondhand products, or to products not imported or supplied by HoMedics Australia Pty Ltd, including but not limited to those sold on offshore internet auction sites.
  4. This Warranty extends only to consumers and does not extend to Suppliers.
  5. Even when we do not have to replace the Goods, we may decide to do so anyway. In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. All such decisions are at our absolute discretion.
  6. All such replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period (or 3 months, whichever is the longest).
  7. This Additional Warranty does not cover items damaged by normal wear and tear, including but not limited to chips, scratches, abrasions, discolouration, and other minor defects, where the damage has negligible effect on the operation or performance of the Goods.
  8. This Additional Warranty is limited to replacement or substitution only. As far as the law permits, we will not be liable for any loss or damage caused to property or persons arising from any cause whatsoever, and shall have no liability for any incidental, consequential, or special damages.
  9. This warranty is only valid and enforceable in Australia and New Zealand.

Making a Claim:
In order to claim under this Warranty, you must return the Goods to the Supplier (place of purchase) for replacement. If this is not possible, please contact our Consumer Relations department by email ([email protected]) or at the address below.

  • All returned Goods must be accompanied by satisfactory proof of purchase that clearly indicates the name and address of the Supplier, the date and place of purchase, and identifies the product. It is best to provide an original, legible, and unmodified receipt or sales invoice.
  • You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional Warranty.

Distributed in Australia by HOMEDICS AUSTRALIA PTY LTD,
14 Kingsley Close, Rowville, Victoria 3178. Distributed in
New Zealand by CDB Media Ltd, 4 Lovell Court, Albany, Auckland,
New Zealand

For service in Australia
Email: [email protected]
Tel: 03 87566500
8:30am–5:00pm AEST Monday–Friday
www.jam-audio.com.au

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING.

WARNING: Listen responsibly. To avoid hearing damage, make sure the volume on your device is turned down before connecting earphones. After placing earphones on your ears, gradually turn up the volume until you reach a comfortable listening volume.

  • Use this product only for its intended purpose as described in this manual. Do not use attachments not recommended by JAM.
  • JAM is not liable for any damage caused to smartphones, iPod/MP3 players, or any other devices.
  • Do not place or store this product where it can fall or be dropped into a tub or sink.
  • Do not place or drop into water or any other liquid.
  • Not for use by children. THIS IS NOT A TOY.
  • Never operate this product if it has a damaged cord, plug, cable, or housing.
  • Keep away from heated surfaces.
  • Only set on dry surface. Do not place on surface wet from water or cleaning solvents.

WARNING: This product has an internal, non- replaceable lithium battery. Please dispose in accordance with your local, state, province, and country guidelines. Batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire, or the like.

BATTERY REPLACEMENT
Your headphones includes a rechargeable battery designed to last the lifetime of the product. In the unlikely event that you should require a replacement battery, please contact Consumer Relations, which will supply details of the warranty and out-of-warranty replacement battery service. This product contains small parts that may present a choking hazard for young children.

CAUTION: All servicing of this product must be performed by authorized Jam Audio service personnel only. For complete user guide and to register your product, visit www.JAMaudio.com
(USA), canada.jamaudio.com (Canada), or uk.jamaudio.com/instructionbooks (UK).

Hearing Damage To prevent possible hearing damage, do not listen at high volume for long periods.

WEEE WEEE EXPLANATION
This marking indicates that this product should not be disposed with other household wastes throughout the EU.

To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources.

Battery Disposal BATTERY DIRECTIVE
This symbol indicates that batteries must not be disposed of in the domestic waste as they contain substances that can be damaging to the environment and health. Please dispose of batteries in designated collection points.

Hereby, FKA Brands Ltd declares that this radio device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. A copy of the Declaration of Conformity can be obtained from uk.JAMaudio.com/DoC.

© 2019 HMDX. All rights reserved. JAM is a registered trademark of HMDX. HMDX is a registered trademark of FKA Distributing Co. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by HMDX is under license.

HMDX

Operating frequency band: 2402 – 2480MHz
HX-EP410A: maximum radio-frequency power transmitted 1.22dBm

Distributed by HMDX.
3000 N Pontiac Trail Commerce Township, MI 48390


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