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Instruction Manual for VIESMANN models including: OPTO3, 2AIZ9-OPTO3, 2AIZ9OPTO3, VITOCONNECT OPTO3 Wi-Fi Module, VITOCONNECT OPTO3, Wi-Fi Module, Module
Viessmann Elektronik GmbH OPTO3 VITOCONNECT OPTO3 2AIZ9-OPTO3 2AIZ9OPTO3 opto3
File Info : application/pdf, 32 Pages, 1.96MB
DocumentDocumentOperating instructions
for the system user
VIESMANN
Vitoconnect Type OPTO3
Communication interface for remote monitoring and control of heating systems via the internet, for the following user interfaces: ViCare app ViGuide
VITOCONNECT
6219239 DE 1/2024
Please keep safe.
Safety instructions Safety instructions
Please follow these safety instructions closely to prevent accidents and material losses.
Safety instructions explained
Danger This symbol warns against the risk of injury.
Note Details identified by the word "Note" contain additional information.
Target group
These instructions are intended for system users. Individual sections of these instructions describe activities that must be carried out by contractors. This appliance can also be operated by children aged 8 and older, as well as by individuals with reduced physical, sensory or mental faculties or those lacking in experience and knowledge, provided such individuals are supervised or have been instructed in the safe use of this appliance as well as in any risks arising from it.
Danger Wireless signals can interfere with electronic medical devices, particularly pacemakers, hearing aids and defibrillators. If any such devices are used, users should avoid being in the immediate vicinity of operational wireless components.
Installation and setup
All settings and work on the appliance must be carried out as specified in these instructions.
Work on electrical equipment may only be carried out by a qualified electrician.
Only connect appliances to correctly installed sockets.
When working on the appliance, disconnect the power plug.
Observe minimum clearances to ensure reliable signal transmission.
Operation of the system
Only ever operate appliances in dry, frost-free indoor rooms (not bathrooms).
Do not operate appliances in rooms where there is a risk of explosion.
Protect appliances from: Moisture Dust Liquids Vapours Direct sunlight Other direct thermal radiation
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Safety instructions (cont.)
Safety instructions
After a power failure or restart, check the status of the wireless components.
Never touch the power supply unit/ power cable with wet hands.
Danger Damaged equipment poses a safety hazard. Check the appliance for external damage. Never start up a damaged appliance.
Auxiliary components and individual parts
For replacement, use only spare parts supplied or approved by Viessmann.
Danger Connecting unsuitable power supply units/power cables poses a fire risk. Only connect the power supply unit/ power cable provided.
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Index Index
1. Safety and liability 2. Introductory information
3. Preparing for installation 4. Installation sequence 5. Commissioning
6. Control functions 7. What to do if...
8. Maintenance 9. Specification 10. Appendix 11. Certification 4
Operational reliability ............................................................................. 6 Liability ................................................................................................... 6
Disposal of packaging ............................................................................ 7
Symbols ................................................................................................. 7
Contractors ............................................................................................ 7
Intended use .......................................................................................... 8
Product information ................................................................................ 8
Maintenance parts and spare parts .................................................... 8
Data connections with Vitoconnect, type OPTO3 ............................... 9
Operation via app .................................................................................. 10
ViCare app .......................................................................................... 10
ViGuide
....................................................................................... 10
System requirements ............................................................................. 11 Installation location ................................................................................ 11 Ranges ............................................................................................... 11
Overview of the installation and commissioning process ...................... 13 Installing the wall mounting bracket ....................................................... 14 Connecting Vitoconnect, type OPTO3 to the heat generator ................ 15 Closing the device and inserting it into the wall mounting bracket ........ 15 Vitoconnect power supply ...................................................................... 15
Display and controls .............................................................................. 17 Interpreting the LED indicators ........................................................... 17 Checking the network settings ............................................................... 18 Registering the user and setting up the heating system ........................ 18 Android operating system: Setting up the WiFi .................................. 18 iOS operating system: Setting up the WiFi ......................................... 18 Establishing the EEBUS connection to the energy management system ......................................................................................................... 19 Commissioning the Vitoconnect with an energy management system .. 19 Requirements for commissioning with the Viessmann GridBox ......... 19 Requirements for commissioning with the Viessmann energy man-
agement system ................................................................................. 19 Commissioning steps ......................................................................... 19
Access point .......................................................................................... 21 Activating the access point ................................................................. 21 Deactivating the access point ............................................................. 21 Checking licences .................................................................................. 21 Calling up open source licences ......................................................... 21
Troubleshooting measures .................................................................... 22 Internet connection interrupted ........................................................... 22 Fault display on the Vitoconnect ......................................................... 22 Restarting the Vitoconnect ..................................................................... 23 Restoring factory settings ...................................................................... 23 Setting up WiFi after replacing the router .............................................. 23
Software update ..................................................................................... 24 Maintenance .......................................................................................... 24 Cleaning ................................................................................................. 24
................................................................................................................ 25
Final decommissioning and disposal of the heating system .................. 26
RoHS ..................................................................................................... 27
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Index (cont.)
12. Keyword index
Index
RED ....................................................................................................... 27 RF Exposure Information according 2.1091 / 2.1093 / KDB 447498 /
RSS-102 ............................................................................................. 27 Manual Requirements according 15.19 / RSS-GEN .......................... 27 Manual Requirements according 15.21 .............................................. 27 ................................................................................................................ 28
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Information
Safety and liability Operational reliability
The Vitoconnect enables communication via the internet between the following components and the Viessmann server: Vitotronic control unit (Optolink interface) ViCare components for individual room control (even
without connection to the heat generator, e.g. in a rented flat)
The full range of functions is only available if the following conditions are met: The Vitotronic control units and the Vitoconnect must
be connected and configured correctly. The Vitoconnect is connected to the internet via its
WiFi router.
Internet access must be available at all times. User registration has been carried out. To ensure that messages can still be sent if there is a
power failure, we recommend connecting the Vitoconnect and WiFi router to the power supply via an uninterruptible power supply.
Note The heating system and the functionality of the mes-
sage paths must be tested at regular intervals. To further improve the operational reliability of the
heating system, we recommend implementing supplementary measures, e.g. frost protection or monitoring for water damage.
Liability
No liability is accepted for loss of profit, unattained savings, or other direct or indirect consequential losses resulting from use of the Vitoconnect, the Viessmann server or the software, or for damage resulting from inappropriate use. Liability is limited to typically resulting loss, if negligence leads to a breach of a significant contractual obligation, the fulfilment of which is required for proper performance of the contract. The limitation of liability shall not apply if the damage was caused deliberately or through gross negligence, or if mandatory liability applies due to product liability legislation.
The Viessmann General Terms and Conditions apply, which are included in each current Viessmann pricelist. The relevant data protection regulations and terms of use apply to the use of ViCare or ViGuide. Viessmann accepts no liability for push notifications and email services, which are provided by network operators. The terms and conditions of the relevant network operators apply in this context.
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Information
Disposal of packaging
Please dispose of packaging waste in line with statutory regulations.
Symbols
Symbol
Meaning
Reference to other document containing further information
1.
Step in a diagram: The numbers correspond to the order in
which the steps are carried out.
Warning of personal injury
Warning of material losses and environmental pollution
Live electrical area
Pay particular attention.
Component must audibly click into place. or
Acoustic signal
Fit new component. or
In conjunction with a tool: Clean the surface.
Dispose of component correctly.
Dispose of component at a suitable collec-
tion point. Do not dispose of component in domestic waste.
Introductory information
Contractors
Activities that may only be carried out by the con- Work on electrical equipment may only be carried out
tractor are indicated with this symbol.
by qualified electricians.
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Information
Introductory information Intended use
Install and operate Vitoconnect products as intended, exclusively in conjunction with the electronic control units and controllers of the supported Viessmann heat and power generators. Vitoconnect products may also be operated without a connection to the heat generator in conjunction with ViCare components for individual room control.
Vitoconnect products are designed exclusively for operation in buildings of a domestic or business nature. Incorrect use of the devices is prohibited and will result in an exclusion of liability (e.g. commercial or industrial use other than for control purposes).
Installation, service and operating instructions that are included with the products and are available online must be observed.
Use Vitoconnect products exclusively for monitoring, operating and optimising systems with the user interfaces and communication interfaces specified for this purpose in the relevant printed documentation. With regard to the communication interfaces, ensure on site that the system requirements specified in the product documentation are met at all times for every transfer medium employed (e.g. required WiFi connection to a WiFi router). Only use the specified components for the power supply (e.g. plug-in power supply units).
Note The devices are intended exclusively for domestic or semi-domestic use, i.e. even users who have not had any instruction are able to operate the devices safely.
Product information
Vitoconnect is a wall mounted internet interface for communication with the boiler control unit of the heat generator. With Vitoconnect, you can operate your heating system via the ViCare app. Individual room control with ViCare components is carried out with a connected heat generator or, if the heat generator is not accessible, e.g. in a rented flat, directly with the ViCare components.
Alternatively, the heating system can be controlled remotely by the contractor using ViGuide.
Vitoconnect, type OPTO3
The Vitoconnect, type OPTO3, can be used for single boiler systems with an Optolink interface.
Maintenance parts and spare parts
Maintenance parts and spare parts can be identified and ordered directly online.
Viessmann Partnershop
Login: https://shop.viessmann.com/
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Product information (cont.)
Viessmann spare part app www.viessmann.com/etapp
Introductory information
Information
Data connections with Vitoconnect, type OPTO3
Only in conjunction with heat generators with an Optolink interface
Operation with connected heat generator, without ViCare components
C DE B
H
K
A
F
G
Abb. 1
Operation with connected heat generator, with ViCare components
C B
DE
H
K
A
L
F
M
G
Abb. 2
Operation without connected heat generator, with ViCare components
9
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Information
Introductory information Product information (cont.)
C DE
H
K
L
F
M
G
Abb. 3
A Heat generator with control unit B Optolink connecting cable C Vitoconnect, type OPTO3 D WiFi E WiFi router (on site) F Secure internet connection to the Viessmann
server
G Viessmann server H Mobile network
or
WiFi connection K Smartphone L Low power radio M ViCare component
Operation via app
ViCare app
You can control your heating system or ViCare individual room control remotely via the internet using the app. For further information, visit www.vicare.info or go to the App Store or Google Play Store:
ViGuide
For contractors only
Your heating system can be remotely monitored by your contractor. For this, your contractor requires service clearance.
For further information: Visit
www.viessmann.com/viguide or go to the Apple App Store or Google Play Store.
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6219239
Montage
System requirements
Preparing for installation
Supported control units
Viessmann account
For an up to date overview of the supported control units: Visit www.vitoconnect.info
IP network
System requirements WiFi router with activated WiFi. The WiFi router must
be protected by a sufficiently secure WPA2 password. Do not use an unencrypted connection for the Vitoconnect and WiFi router. Internet connection with "flat rate" (tariff independent of time and data volume) and high availability, i.e. the Vitoconnect is permanently linked to the Viessmann server. Have the dynamic IP address (DHCP, factory setting) on the network (WiFi) checked on site and, if necessary, set up by an IT expert before commissioning. Determine the routing and security parameters in the IP network (LAN) as follows: Enable port 80, port 123, port 443 and port 8883 for direct outward connections. Have this checked and, if required, set up on site by an IT expert before commissioning.
Note During operation, the Vitoconnect establishes a secure internet connection to the Viessmann server. Connecting the Vitoconnect to any other type of server is not possible.
A valid Viessmann account on the Viessmann server is required for the operation of a Vitoconnect, regardless of which control device is used. Registration for this takes place automatically during commissioning via the ViCare app.
Control device for the ViCare app
The ViCare app supports mobile devices with the following operating systems: Apple iOS Google Android
Note For compatible versions: Go to the Apple App Store
or Google Play Store. Further information: Visit www.vicare.info
Message destinations
Mobile devices for using apps from Google Android or Apple iOS, e.g. smartphone or tablet. Push notifications must be allowed on the individual device.
Terms of use
All users will be informed by email about changes to the terms of use and any additional information.
Installation location
Installation type: Wall mounting Installation only in closed buildings The installation location must be dry and free of frost. Ensure ambient temperatures between +5 and
+40 °C Distance to heat generator min. 0.3 m and max.
2.5 m Distance to the WiFi router: Min. 0.3 m Standard socket 230 V/50 Hz
or US/CA: 120 V/60 Hz socket, max. 1.5 m from the installation location Internet access via WiFi with sufficient signal strength Note The WiFi signal strength can be increased with commercially available WiFi repeaters.
Note When selecting the installation location, please note
the lengths of the supplied connecting cables. Install the Vitoconnect as close as possible to the
WiFi router to ensure a good WiFi connection.
Connecting cables
Plug-in power supply unit with connecting cable
Optolink connecting cable for connecting the Vitoconnect to the Vitotronic control unit
Length 1.2 m
3 m
Ranges
The range of WiFi connections may be reduced by walls, ceilings and interior fixtures. These weaken the WiFi signal. Reception may be disrupted.
11
Preparing for installation Installation location (cont.)
Range reduction: On their way between transmitter and receiver, WiFi
signals are damped, e.g. by air or when penetrating walls. WiFi signals are reflected by metallic objects, e.g. reinforcements in walls, metal foil of thermal insulation and thermal glazing with metallised thermal vapour deposit. WiFi signals are isolated by service ducts and lift shafts. WiFi signals are disrupted by devices that also operate with high frequency signals. Maintain a distance of at least 2 m from these devices: Computers Audio and video systems Radio signals Electronic transformers Time & temperature controllers
Note To ensure a good WiFi connection, we recommend keeping the distance between the Vitoconnect and the WiFi router as short as possible.
Montage
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Overview of the installation and commissioning process
Steps Installation 1 Check system requirements.
2 Fit wall mounting bracket for Vitoconnect.
3 Connect Vitoconnect to heat generator.
4 Insert Vitoconnect into wall mounting bracket.
5 Connect Vitoconnect to power supply.
Commissioning 6 Check network settings. 7 Register the user. Set up the heating system.
8 Only in conjunction with an energy management system: Establish the connection to the energy management system.
Responsibility
Contractor IT expert Contractor System user Contractor System user Contractor System user Contractor System user
IT expert Contractor System user Contractor
Installation sequence
Page
19
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Installation
13
Installation
6219239
Installation sequence Installing the wall mounting bracket
2. 2.
1.
Abb. 4
14
Connecting Vitoconnect, type OPTO3 to the heat generator
Installation sequence
1. Insert the USB plug for the Optolink/USB connecting cable into connection A of the Vitoconnect.
A
Abb. 5
BCD
Abb. 6 B Fault indicator C Optolink interface D Operating display
2. Connect the Optolink plug for the Optolink/USB connecting cable to Optolink interface C on the control unit of the heat generator.
Connection to the heat generator Operating instructions for the heat generator
Closing the device and inserting it into the wall mounting bracket
1.
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Installation
Abb. 7
Vitoconnect power supply
The hardwired standard socket for the plug-in power supply unit must be near the device and freely accessible. On-site fuse protection for the socket: Max. 16 A (US, CA: Max. 20 A).
15
Installation sequence Vitoconnect power supply (cont.)
A
Abb. 8
1. Insert the barrel plug of the plug-in power supply unit into connection A of the Vitoconnect.
2. Plug the power supply unit into the socket.
Installation
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Display and controls
Commissioning
LED indicates the current operating status.
LED indicates the connection status with the WiFi
router and the Viessmann server.
LED indicates system functions and the communi-
A
cation status with the heat generator (restart,
update, fault).
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Inbetriebnahme
B
Abb. 9
A Operating button B Reset button
= Actuation area of operating button A
Interpreting the LED indicators
LED operating status
Shows a white light.
Operation with connected heat generator: Vitoconnect successfully connected to the heat generator and the Viessmann
server
Operation without connected heat generator: Vitoconnect successfully connected to the Viessmann server
LED communication with the WiFi and the Viessmann server
Pulsates green.
Internet connection of the Vitoconnect via the WiFi to the Viessmann server is being established.
Shows a green light.
Starting Vitoconnect. Or
Access point is active.
Pulsates yellow.
Could not connect the Vitoconnect to the WiFi router: See page.
Shows a red light.
Could not connect the Vitoconnect to the Viessmann server: See page.
LED system functions and communication with the heat generator
Shows a green light.
Starting Vitoconnect. Or
Installing new software.
Flashes yellow quickly.
No connection to the heat generator: See page.
Flashes red.
Vitoconnect is ready to be reset to the factory settings: See page.
Shows a red light.
Fault at the control unit of the heat generator: See page.
Note
Pulsating:
The LED dims once per second.
Flashing:
The LED lights up once per second.
Flashing rapidly: The LED lights up twice per second.
17
Commissioning
Checking the network settings
Have the following settings on the WiFi router checked, and if necessary adjusted, by an IT expert: Dynamic IP addressing must be set. Port 80, port 123, port 443 and port 8883 must be
enabled for outgoing connections. Password (key) must have a valid length:
8 to 63 characters Password (key) and SSID must have valid charac-
ters: Capital letters: A to Z Lowercase letters: a to z Digits: 0 to 9 Special characters: -_! #$%&'()*+,./:;<=>?
@[\]^`{|}~"
Registering the user and setting up the heating system
1. Install the ViCare app from the App Store or Google Play Store on your mobile device, e.g. smart-
phone.
5. Connect your mobile device to the Vitoconnect access point via WiFi
"VITOCONNECT-<XXXXXX>".
2. Start the ViCare app and tap on "Create Account".
3. Follow the instructions in the ViCare app.
4. Scan the QR code on the label supplied. Or Enter "S/N", "ID" and "WPA2".
Note QR code, "S/N", "ID" and "WPA2": See label supplied Please keep the label supplied in a safe place.
6. Connect the Vitoconnect to your home WiFi. The LED shows a white light to indicate that the Vitoconnect and the ViCare app have been set up: See chapter "Display and controls". Note This process may take up to 5 minutes. If the LED shows a red light, the attempt to establish a connection has failed: See chapter "Troubleshooting measures". Once the LED shows a green light, connect the Vitoconnect to your WiFi again.
Android operating system: Setting up the WiFi
Connection is automatically established with WiFi "VITOCONNECT-<XXXXXX>"
iOS operating system: Setting up the WiFi
1. Call up the WiFi settings on your smartphone.
2. Connect your smartphone to the WiFi "VITOCONNECT-<XXXXXX>". A password prompt appears.
Note The WPA2 password is automatically placed on the clipboard.
3. Paste the WPA2 password from the clipboard.
Inbetriebnahme
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Inbetriebnahme
Commissioning Establishing the EEBUS connection to the energy management system
EEBUS communication is used to connect the heat pump (heat pumps built in or after 2017; software version 3474 or higher) to a higher-level energy management system. An energy management system enables system-related functions such as live energy statements, historical energy data and optimisation functions to increase energy efficiency.
The Vitoconnect is compatible with the following energy management systems: Viessmann energy management system, e.g. inte-
grated into the Vitocharge VX3 power storage system Viessmann GridBox
For compatibility with other energy management systems, please refer to link.viessmann.com/eebus
Commissioning the Vitoconnect with an energy management system
Requirements for commissioning with the Viessmann GridBox
The Viessmann GridBox must be in its delivered condition. If the Viessmann GridBox has already been put into operation, contact the Viessmann GridBox service hotline.
The Viessmann GridBox must be switched on and connected to the network.
Installation and operating instructions for the "Viessmann GridBox"
Requirements for commissioning with the Viessmann energy management system
The Viessmann appliance with energy management system (e.g. Vitocharge VX3) must be switched on and connected to the network.
First commission the Vitoconnect. Commissioning of the Viessmann appliance is included in this commissioning procedure.
Commissioning steps
01. Put the Vitoconnect into operation if this has not been done yet: See page.
02. Start the internet browser on a PC or mobile device that is on the same network as the Vitoconnect. Enter the IP address of the Vitoconnect, e.g. "http://192.168.xxx.xxx".
03. For security reasons, the services on the Vitoconnect that can be configured via the internet browser are password-protected. Enter the following user name and password to log in. User name: admin Password: The last 8 digits of the serial number: See type plate, first line, "S/N"
Note If you do not know the IP address of the Vitoconnect, call it up via the configuration page of your WiFi router.
Example: Serial number: S/N 7637415012345678 Password: 12345678
Note The login is valid for the duration of the browser
session. To log out securely, close your internet browser. Only call up the Vitoconnect configuration page in one browser window at a time.
04. Follow the "EEBUS Configuration/Management" link on the Vitoconnect configuration page.
19
Commissioning Commissioning the Vitoconnect with an energy... (cont.)
05. If EEBUS functionality has not yet been activated, a prompt for activation will appear. To do this, follow the instructions on the Vitoconnect configuration page. If the device needs to be restarted after activation, press the "Reboot Vitoconnect" button on the website. After the restart, select "EEBUS Management" again.
06. Select "Start discovery".
07. Only for Viessmann appliances with energy management system: Now commission the Viessmann appliance, e.g. Vitocharge VX3.
Installation and service instructions of the Viessmann appliance
08. On the Vitoconnect configuration page, compare the "SKI" security key shown under "Discovered devices" with the security key of the energy management system.
You can find the security key as follows: Viessmann GridBox: You will find the security
key on the "System setup" screen in the commissioning assistant of the Viessmann GridBox. Viessmann energy management system: The security key is printed on your Viessmann appliance (e.g. Vitocharge VX3).
Only follow the next steps if the security key on the respective appliance matches the security key displayed under "Discovered devices".
If the security keys do not match: Viessmann GridBox: Contact the service hotline
of the Viessmann GridBox. Viessmann energy management system: Con-
tact Viessmann Technical Service.
09. Select "Add device" on the Vitoconnect configuration page.
10. Only with Viessmann GridBox: To confirm the connection, start the Viessmann GridBox commissioning assistant: See mygridbox.viessmann.com. Confirm EEBUS communication with the Viessmann heat pump.
Further information: Installation and operating instructions for the "Viessmann GridBox"
11.
In conjunction with Viessmann heat pumps.
In order for the Smart Grid function of a Viessmann heat pump to be used via EEBUS, the heat pump parameters must be set accordingly: Set "Enable Smart Grid 7E80" to "3".
Service instructions for the "Vitotronic 200, type WO1C"
12.
In conjunction with Viessmann heat pumps.
In order for the heat pump to provide sufficient flexibility for the energy management system, the set value increases for Smart Grid must be programmed accordingly.
Service instructions for the "Vitotronic 200, type WO1C", chapter "Parameters for Smart Grid"
Note The energy and performance data of the heat pump transmitted to the energy management system via EEBUS are calculated values. These may deviate from the actual values and the values measured with an energy meter. These values are therefore not suitable for billing purposes.
EEBUS and ripple control receiver
If the power-OFF signal is to be used in parallel with the EEBUS interface with an energy management system, the Smart Grid functions cannot be used at the same time.
Installation and service instructions for the heat pump
Inbetriebnahme
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Access point
Control functions
Activate the access point mode of the Vitoconnect so that you can access legal information online, e.g. open source licences, or to change the WiFi router settings.
Activate the access point, e.g. after replacing the WiFi router.
Activating the access point
Press A for longer than 5 seconds, but no longer than 30 seconds: See chapter "Display and controls". As soon as the LED shows a green light, the access point is active.
Deactivating the access point
1. The access point is automatically deactivated after 5 minutes if there is no connection to it. Or
2. Press operating button A for longer than 5 seconds, but no longer than 30 seconds: See chapter "Display and controls". LED no longer shows a green light. Access point is deactivated.
Note During commissioning, the access point is activated
automatically as soon as you plug in the plug-in power supply unit. The access point remains active until Vitoconnect commissioning is complete. The access point can only be deactivated after setup. You do not have to deactivate the access point manually. If there is no longer a connection to the access point, it is deactivated automatically after 5 minutes.
Checking licences
This product comprises third party software and/or open source software. You are authorised to use this third party software subject to compliance with the relevant licensing terms.
Calling up open source licences
1. Activate the access point for the Vitoconnect: See page.
2. Call up the WiFi settings on your mobile device.
3. Connect your smartphone or PC to the WiFi "VITOCONNECT-<XXXXXX>". A password prompt will be displayed.
4. Enter the WPA2 network key as the password for the WiFi "VITOCONNECT-<XXXXXX>".
Note The WPA2 password can be found on the label supplied.
5. Go to the internet browser on your connected mobile device and open http://vitoconnect.gateway or http://192.168.1.1
6. Follow the link "Open Source Components Licenses".
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Funktionen
21
What to do if... Troubleshooting measures
Internet connection interrupted
If the internet connection is interrupted, you will no longer be able to make settings via the ViCare app. Your system will continue to work with the saved set-
tings. You can change all settings at the control unit of the
heat generator.
Note Settings can only be made directly at the heat generator if the Optolink adaptor is removed from the heat generator.
Operating instructions for the heat generator
Fault display on the Vitoconnect
Faults on the Vitoconnect are signalled by various LEDs: See page.
Faults with LED Pulsates yellow.
Shows a red light.
Type of fault and measures
Could not connect Vitoconnect to WiFi router Check the password during WiFi commissioning. Check the connection to the WiFi router. Restart the Vitoconnect: See page.
No connection to the Viessmann server WiFi signal strength insufficient:
Change the installation location of the Vitoconnect: See page. WiFi connection established but no internet connection:
Check the internet connection with another subscriber, e.g. a laptop. If no internet connection is possible even with another subscriber, have the network settings checked by an IT expert. Note If the connection to the Viessmann server is interrupted, reconnection attempts are made at irregular intervals. Even if the internet connection is restored, it may take some time before the connection to the Viessmann server is re-established. Restart the Vitoconnect: See page.
Faults with LED Flashes yellow quickly.
Shows a red light.
Type of fault and measures
No connection to the heat generator Check the plug-in connections (Optolink, USB). Check the connecting cables (Optolink, USB). Restart the Vitoconnect: See page.
Fault at the control unit of the heat generator
Note the message in the ViCare app.
Troubleshooting:
Installation and service instructions for the heat generator
Faults without LED indicator
All indicators on the Vitoconnect are off.
Measures Check the power supply and the plug-in power supply unit for the Vitoconnect.
Diagnose
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Restarting the Vitoconnect
Press reset button B and operating button A simultaneously for approx. 15 seconds: See chapter "Display and controls". LEDs and show a green light: Vitoconnect is
restarting. This process may take up to 2 minutes. LED shows a white light: The Vitoconnect is
ready for operation.
What to do if...
Restoring factory settings
You can reset all modified values to their factory settings.
1. Press reset button B for at least 30 seconds: See chapter "Display and controls". LED flashes red.
2. Briefly press reset button B again within 5 seconds. LED is no longer illuminated. The Vitoconnect restarts.
Setting up WiFi after replacing the router
With the ViCare app 1. 1. Start the ViCare app and tap on "Settings". 2. Tap on "Communication module". 3. Tap on "Configure network" and follow the
instructions in the app.
Via the access point 1. Activate the access point for the Vitoconnect: See
page.
2. Call up the WiFi settings on your mobile device. 3. Connect your smartphone to the WiFi
"VITOCONNECT-<XXXXXX>". 4. Enter the WPA2 password.
Note The WPA2 password can be found on the label supplied.
5. Go to the internet browser on your mobile device and open http://vitoconnect.gateway or http://192.168.1.1
6. On the homepage, choose "Select router".
7. Follow the instructions to change the WiFi configuration
8. Deactivate access point mode for the Vitoconnect manually: See page.
Note If there is no longer a connection to the access point, it is deactivated automatically after 5 minutes.
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Diagnose
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Maintenance Software update
If a new software update is available, this is downloaded automatically. LED illuminates green during the update. This process may take up to 5 minutes. Once the update has been completed successfully, the Vitoconnect will restart.
Note During commissioning, the Vitoconnect software is automatically updated as soon as the Vitoconnect is connected to the internet.
Maintenance
The Vitoconnect is maintenance-free.
Cleaning
You can clean the surfaces of the device with a microfibre cloth. Do not use any cleaning agents.
Instandhaltung
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Anhang
Specification
Vitoconnect, type OPTO3 Rated voltage WiFi frequency WiFi encryption Frequency band Max. transmission power Internet protocol IP assignment Rated current Power consumption Protection class IP rating Permissible ambient temperature Operation
Storage and transport
Plug-in power supply unit Rated voltage Rated frequency Output voltage Output current Protection class Permissible ambient temperature Operation
Storage and transport
Specification
12 V 2.4 GHz Unencrypted or WPA2 2400.0 to 2483.5 MHz 0.1 W (e.i.r.p.) IPv4 DHCP 0.5 A 5.5 W III IP20D to EN 60529
5 to +40 °C Installation in living spaces or boiler rooms (standard ambient conditions) -20 to +60 °C
100 to 240 V~ 50/60 Hz 12 V 1 A II
5 to +40 °C Installation in living spaces or boiler rooms (standard ambient conditions) -20 to +60 °C
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Appendix Final decommissioning and disposal of the heating system
Viessmann products can be recycled. Components and fluids from your heating system do not belong in ordinary domestic waste. Please speak to your contractor about the correct disposal of your old system.
DE: Operating fluids (e.g. heat transfer medium) can be disposed of at municipal collection points.
AT: Operating fluids (e.g. heat transfer medium) can be disposed of at municipal collection points
(ASZ).
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Anhang
RoHS
Certification
RED
RF Exposure Information according 2.1091 / 2.1093 / KDB 447498 / RSS-102
Radiofrequency radiation exposure Information: This equipment complies with FCC and IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Ce transmetteur ne doit pas etre place au meme endroit ou utilise simultanement avec un autre transmetteur ou antenne.
Manual Requirements according 15.19 / RSS-GEN
Note This device complies with Part 15 of the FCC Rules and contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS standard(s). Operation is subject to the following two conditions: 1. this device may not cause harmful interference, and 2. this device must accept any interference received,
including interference that may cause undesired operation.
Cet appareil est conforme à la partie 15 des règles de la FCC. L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 1. l'appareil ne doit pas produire de brouillage, et 2. l'appareil doit accepter tout brouillage radioélectri-
que subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Manual Requirements according 15.21
The users manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Note Changes or modifications made to this equipment not expressly approved by Viessmann Company may void the FCC authorization to operate this equipment.
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Keyword index Keyword index
A Access point...............................................................21 Activating.................................................................21 Deactivating............................................................ 21 Ambient temperature.................................................. 11 App............................................................................. 10
C Cleaning..................................................................... 24 Commissioning.....................................................17, 18 Connection, establishing WiFi Android operating system............................... 18 WiFi iOS operating system......................................18 Contractors, identification.............................................7 Control device For ViCare app........................................................ 11 Controls...................................................................... 17
D Data connections......................................................... 9 DHCP......................................................................... 11 Display....................................................................... 17 DSL router..................................................................18 Dynamic IP address................................................... 11
Measures for troubleshooting.....................................22 Mobile devices Operating system.................................................... 11
N Network...................................................................... 10 Network operator..........................................................6 Network settings.........................................................18
O Open source licences, call up.................................... 21 Operating system....................................................... 11 Operation................................................................... 10 Operational reliability....................................................6
P Password............................................................. 21, 23 Port 123................................................................11, 18 Port 443................................................................11, 18 Port 80..................................................................11, 18 Port 8883..............................................................11, 18 Positioning..................................................................13 Power supply..............................................................15 Product information...................................................... 8
E Electrical connection.................................................. 15 Email............................................................................ 6
F Factory settings, restoring..........................................23 Fault indicator.............................................................22 Frost protection............................................................ 6
R Range, WiFi connections........................................... 11 Remote control...........................................................10 Remote monitoring.....................................................10 Replacing the router...................................................23 Requirements............................................................... 6 Reset.......................................................................... 23 Restart, Vitoconnect................................................... 23
G General Terms and Conditions.....................................6
H Heating system setup...........................................13, 18
I Information................................................................... 8 Installation location..................................................... 11 Installation of wall mounting bracket.......................... 14 Intended use................................................................ 8 Internet access.............................................................6 Internet connection interrupted.................................. 22 IP address............................................................ 11, 18
L Legal information........................................................21 Legal information call up............................................ 21 Liability......................................................................... 6 Licence call up........................................................... 21
M Maintenance...............................................................24 Malfunction................................................................. 22
S Security parameters................................................... 11 Setting up the WiFi Android operating system, commissioning..............18 Software update......................................................... 24 Specification Plug-in power supply unit........................................ 25 Vitoconnect............................................................. 25 Standard setting......................................................... 23 Supported control units.............................................. 11 System requirements..................................................11 IP network............................................................... 11 System setup....................................................... 13, 18
T Terms and Conditions.................................................. 6 Troubleshooting..........................................................22
U Update........................................................................24 User account.............................................................. 11 User registration...................................................13, 18
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Keyword index (cont.)
Keyword index
V ViCare app................................................................. 10 Viessmann account.................................................... 11 ViGuide.......................................................................10
W Wall mounting bracket installation..............................14 WiFi connections, range............................................. 11
WiFi router.................................................................. 11 WiFi setup After replacing WiFi router...................................... 23 iOS operating system, commissioning.................... 18 WPA2 password................................................... 21, 23
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6219239 Subject to technical modifications.
Viessmann Werke GmbH & Co KG D-35107 Allendorf Telephone: +49 6452 70-0 Telephone: +44 1952 675000 Fax: +49 6452 70-2780 www.viessmann.com
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