INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - logo

20 Cup Rice Cooker
NS-RC20CSS1
USER GUIDE

INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker

Before using your new product, please read these instructions to prevent any damage.

Introduction

Congratulations on your purchase of a high-quality Insignia product. Your NS-RC20CSS1 represents the state of the art in rice cooker and steamer design and is designed for reliable and trouble-free performance.

www.insigniaproducts.com

IMPORTANT SAFEGUARDS

When using your cooker, always follow basic precautions, including the following:
READ ALL INSTRUCTIONS BEFORE USING

  1. Do not touch hot surfaces. Use the handles or knobs.
  2. Use only on a level, dry, and heat-resistant surface.
  3. To protect against fire, electric shock, and injury to persons, do not immerse the cord, plug, or your rice cooker in water or any other liquid. See instructions
    for cleaning.
  4. Close supervision is necessary when you use your cooker by or near children.
  5. Unplug your rice cooker from the outlet when not in use and before cleaning. Let your cooker cool before removing or replacing parts and before cleaning.
  6. Do not operate your rice cooker with a damaged cord or plug or after your rice cooker malfunctions or has been damaged in any manner. Contact customer service for examination, repair, or adjustment.
  7. The use of accessory attachments not recommended by the manufacturer may result in fire, electrical shock, or injury.
  8. Do not use outdoors.
  9. Household use only.
  10. Do not let the cord touch hot surfaces or hang over the edge of a counter or table.
  11. Do not place on or near a hot gas or electric burner or in a heated oven.
  12. Do not use your cooker for anything other than its intended purpose.
  13. Use extreme caution when moving your cooker containing rice, hot oil, or liquids.
  14. Do not touch, cover, or obstruct the steam vent on the top of your rice cooker as it is extremely hot and may cause scalding.
  15. Use only with a 120V AC power outlet. Never use an outlet below the counter.
  16. Always unplug by gripping the electrical plug. Never pull on the cord.
  17. Your rice cooker should be operated on a separate electrical circuit from other operating cookers. If the electrical circuit is overloaded with other appliances, your rice cooker may not operate properly.
  18. Always make sure that the outside of the inner cooking pot is dry prior to use. If the inner pot is returned to your rice cooker when wet, it may damage or
    cause your rice cooker to malfunction.
  19. Use extreme caution when opening the lid during or after cooking. Hot steam will escape and may cause scalding.
  20. Rice should not be left in the inner cooking pot with the temperature preservation mode on for more than 12 hours.
  21. To prevent damage or deformation, do not use the inner cooking pot on a stovetop or burner.
  22. To disconnect, turn off any control, then remove the plug from the wall outlet.
  23. WARNING: Spilled food can cause serious burns. Keep your rice cooker and cord away from children.
  24. CAUTION: To reduce the risk of electrical shock, cook only in the removable cooking pot provided.
  25. CAUTION: Your cooker is not intended for deep frying foods.
  26. WARNING: Do not use the handle to move the rice cooker when any food is in it.
  27. WARNING: Do NOT immerse in water.

Short cord instructions

  • A short power cord is provided to reduce the risks of entanglement or tripping.
  • An extension cord may be used if the following care is exercised in their use:
  • The marked electrical rating of the extension cord should be at least as great as the electrical rating of the appliance (860 W).
  • A longer cord should be arranged so that it will not drape over the counter or tabletop where it could be pulled on by children or tripped over unintentionally.

About the power cord
Your cooker has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug is intended to fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plugin any way.  If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly qualified person, in order to avoid a hazard.

SAVE THESE INSTRUCTIONS

Features

  • 9 preset functions including White Rice, Brown Rice, Quick Rice, Oatmeal, Quinoa, Mixed Grain, Steam, Delay Timer, and Keep Warm
  • Delay Timer ensures that your food will be ready on time
  • Keep Warm setting maintains your food at an ideal serving temperature
  • 20 cup capacity
  • Dishwasher-safe, nonstick pot makes cleanup easy
  • A steamer basket lets you cook multiple foods at the same time

Package contents

  • 20 Cup Rice Cooker
  • Inner cooking pot
  • Serving spatula
  • Soup ladle
  • Measuring cup (3/4 cup capacity)
  • Steam Tray
  • User Guide

Components

INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 10

Control panel

INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 1

#

ITEM

FUNCTION

1 Display Displays the cook time, delay time, temperature preservation time, and other messages.
2 button Decreases the cooking time of the steam mode or the pre-set timer.
3 White Rice button Selects the white rice mode. See Cooking rice  (white, brown, or quick) on page 8.
4 Quinoa button Selects the quinoa cooking mode. See Cooking quinoa on page 9.
5 Oatmeal button Selects the oatmeal cooking mode. See Cooking

oatmeal on page 9.

6 Delay Timer button Delays the start of the cooking cycle. See Setting a

delayed completion time on page 11.

7 Steam button Selects the steaming mode. See Steaming food on page 10.
8 + button Increases the cooking time of the steam mode or the pre-set timer.
9 Quick Rice button Selects the quick rice mode. See Cooking rice (white, brown, or quick) on page 8.
10 Mixed Grain button Selects the mixed grain cooking mode. See Cooking mixed grain on page 9.
11 Brown Rice button Selects the brown rice mode. See Cooking rice  (white, brown, or quick) on page 8.
12 Keep Warm button Turns the temperature preservation mode on or off. See Using the temperature preservation (keep warm) mode on page 11.
13 Cancel button Cancels the cooking process.

Accessories

INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 2

Using your rice cooker

Preparing to cook

  • Read all instructions and important safeguards.
  • Remove all packaging materials and make sure that all items are in good condition.
  • Tear up all plastic bags because they can pose a risk to children.
  • Remove the inner cooking pot from your cooker, then wash it, the steam vent, and the accessories with warm, soapy water. Rinse and dry thoroughly.
    CAUTION: Do not use abrasive cleaners or scouring pads. They can damage your cooker.
  • Wipe the body clean with a damp cloth.
  • Do not immerse the cooker base, cord, or plug in water at any time.

Using the inner cooking pot

  1. Make sure that the outside of the inner cooking pot is clean and dry. If the outside of the pot is wet, your cooker can be damaged or can malfunction.
    INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 3
  2. Place the inner cooking pot into your cooker, then slightly rotate the pot two or three times to make sure that the pot bottom and the heating element in the bottom of your cooker make good contact.
    INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 4Notes:
  3. Do not use the cooking pot on stoves. High temperatures can damage the pot.
  4. Use only the inner cooking pot provided with your rice cooker.

Cooking rice (white, brown, or quick)

  1. Rinse the rice to remove the excess starch, then drain.
  2. Make sure that the outside of the cooking pot is dry and free of debris, then place it into your cooker.
  3. Add the rice and water. Using the measuring cup that came with your cooker you can add between 2 and 10 cups of uncooked rice.
    For information about the rice to water ratio, see Rice and water measurement table on page 8.
  4. Press the lid down until it clicks into place.
  5. Plugin the power cord.
  6. Press the White Rice, Brown Rice, or Quick Rice (whichever is appropriate) button. After a six-second delay, the White Rice, Brown Rice, or Quick Rice indicator light turns on and a running circle appears on the display.
    The cooking time will count down the final 8 minutes (quick rice), 10 minutes (brown rice), or 12 minutes (white rice) of cooking time.
    After cooking is complete, your rice cooker beeps and automatically enters the temperature preservation (keep warm) mode.
  7. Press the lid release to open your rice cooker.
  8. Stir the rice with the serving spatula to distribute any remaining moisture.
  9. Unplug your cooker when it is not in use.

Tips:

  • If you misplace the measuring cup, use a 3/4 C measuring cup.
  • To add more flavor to the rice, try substituting your favorite meat or vegetable broth or stock. The ratio of broth or stock to rice is the same as water to rice.
  • For suggested rice to water ratios, see Rice and water measurement table below.
Rice and water measurement table
The cooking pot has scale marks inside to help you measure the amount of water you need to add.

UNCOOKED RICE

WATER/SCALE MARK

COOKED RICE YIELD

2 measuring cups* Mark 2 4 cooker cups
3 measuring cups* Mark between 2 and 4 6 cooker cups
4 measuring cups* Mark 4 8 cooker cups
5 measuring cups* Mark between 4 and 6 10 cooker cups
6 measuring cups* Mark 6 12 cooker cups
7 measuring cups* Mark between 6 and 8 14 cooker cups
8 measuring cups* Mark 8 16 cooker cups
9 measuring cups* Mark between 8 and 10 18 cooker cups
10 measuring cups* Mark 10 20 cooker cups

*Use the provided measuring cup, which equals 3/4 the capacity of a standard 1-cup measuring cup.

Cooking quinoa

  1. Rinse the quinoa to remove excess starch, then drain.
  2. Make sure that the outside of the cooking pot is dry and free of debris, then place it into your cooker.
  3. Add quinoa and water to the cooking pot. (see package instructions for quinoa/water ratio).
  4. Press the lid down until it clicks into place.
  5. Plugin the power cord.
  6. Press the Quinoa button. After a six-second delay the Quinoa light turns on and a running circle appears on the display. The cooking time will count down the final 12 minutes of cooking time. After cooking is complete, your rice cooker beeps and automatically enters the temperature preservation (keep warm) mode.
  7. Press the lid release to open your cooker.
  8. Stir the quinoa with the serving spatula to distribute any remaining moisture.
  9. Unplug your cooker when it is not in use.

Cooking oatmeal

  1. Make sure that the outside of the cooking pot is dry and free of debris, then place it into your cooker.
  2. Add oatmeal and water to the cooking pot (see package instructions for oatmeal/water ratio).
  3. Press the lid down until it clicks into place.
  4. Plugin the power cord.
  5. Press the Oatmeal button. After a six-second delay, the Oatmeal light turns on. After cooking is complete, your rice cooker beeps and automatically enters the temperature preservation (keep warm) mode.
  6. Press the lid release to open your cooker.
  7. Unplug your cooker when it is not in use.

Cooking mixed grain

  1. Rinse mixed grains to remove excess starch, then drain.
  2. Make sure that the outside of the cooking pot is dry and free of debris, then place it into your cooker.
  3. Add mixed grains and water to the cooking pot (see package instructions for grain/water ratio).
  4. Press the lid down until it clicks into place.
  5. Plugin the power cord.
  6. Press the Mixed Grain button. After a six-second delay the Mixed Grain light turns on and a running circle appears on the display. The cooking time will
    count down the final 10 minutes of cooking time.
    After cooking is complete, your rice cooker beeps and automatically enters the temperature preservation (keep warm) mode.
  7. Press the lid release to open your cooker.
  8. Stir the mixed grain with the serving spatula to distribute any remaining moisture.
  9. Unplug your cooker when it is not in use.

Steaming food

  1. Make sure that the outside of the cooking pot is dry and free of debris, then place it into your cooker.
  2. Add water up to the number 2 scale mark inside the pot.
  3. Place the steam tray in the pot, then place the food you want to stream in the steam tray.
  4. Plug in the power cord.
  5. Press the lid down until it clicks into place.
  6. Press the Steam button. The display shows a flashing “5” to indicate five minutes of cooking time.
  7. If you want to change the cooking time, press the + or – button to increase or decrease cooking time in one-minute increments. You can increase the cooking time up to 30 minutes.
  8. After a six-second delay, the rice cooker begins to heat and the cooking time appears on the display.
    When the water begins to boil, the countdown timer appears on the display.
    After cooking is complete, your cooker enters the temperature preservation (keep warm) mode.
  9. Press the lid release to open your cooker.
  10. Check steamed food to make sure that it’s done. If finished steaming, carefully remove food to prevent overcooking. Wear a protective, fire-resistant glove when removing food to prevent possible injury.
  11. Unplug your cooker when it is not in use.

Tips:

  • Keep the lid closed during the entire steaming process. Opening the lid causes a loss of heat and steam, resulting in a slower cooking time. If you need to open the lid, add a small amount of water to help restore the cooking time.
  • Altitude, humidity, and outside temperature affect cooking times.

Vegetable steaming guide (fresh vegetables)
The cooking pot has scale marks inside to help you measure the amount of water you need to add.

VEGETABLE

WATER/SCALE MARK

COOKING TIME

Asparagus Mark 2 7 minutes
Broccoli Mark 2 5 minutes
Cabbage, Carrots, Cauliflower, or Corn Mark 2 15 minutes
Eggplant Mark 2 15 minutes
Green Beans Mark 2 15 minutes
Peas, Spinach, Squash, or Zucchini Mark 2 7 minutes

Tips:

  • Frozen vegetables take longer to cook than fresh.
  • Since most vegetables only absorb a small amount of water, there is no need to increase the amount of water with a larger serving of vegetables.

Meat steaming guide
The cooking pot has scale marks inside to help you measure the amount of water you need to add.

MEAT

WATER/SCALE MARK

COOKING TIME

Fish Mark 2 15 minutes
Chicken Mark 2 20 minutes
Pork Mark 2 20 minutes
Beef Mark 2 Medium – 15 minutes
Medium-Well – 20 minutes
Well – 23 minutes

Setting a delayed completion time

Note: The delay timer is only available for cooking white or brown rice, or for cooking mixed grain.
You can prepare food for cooking, then set a delayed completion time of up to 15 hours.

  1. Follow the instructions for preparing food based on the cooking mode you selected.
  2. Press the Delay Timer button, then press the + or – button to select a completion time. Each time you press a button, the time changes by 1 hour.
    The maximum time you can select is 15 hours.
  3. Press the White Rice, Brown Rice, or Mixed Grain button (as appropriate).
    The delayed completion time appears in the display, then the countdown time of the chosen function appears.
    Note: We recommend that the delayed completion timer be set for no more than 12 hours to avoid food deterioration.
    When cooking begins, a running circle appears on the display. The cooking time will count down the final minutes of cooking time (12 minutes for white rice and 10 minutes for brown rice or mixed grain).
    After cooking is complete, your rice cooker beeps and automatically enters the temperature preservation (keep warm) mode.
  4. Press the lid release to open your cooker.
  5. Stir the rice or grain with the serving spatula to distribute any remaining moisture.
  6. Unplug your cooker when it is not in use.

Using the temperature preservation (keep warm) mode
The temperature preservation mode keeps food warm for up to 12 hours after the cooking cycle is complete. In most cooking modes, the temperature preservation mode automatically starts when the cooking is complete.

Note: We recommend that you consume food within five hours after cooking so that flavor and taste do not deteriorate.
To manually start or stop the temperature preservation mode:

  • Press the Keep Warm button. 0 to 12 hours appear on the display. After 12 hours, — — appears on the display and your cooker returns to Standby mode.
  • Press the Keep Warm button again to turn off the temperature preservation mode.

Maintaining your rice cooker

Cleaning your rice cooker
Make sure that you unplug your cooker and that it has completely cooled before cleaning.

  1. Lift the inner cooking pot out of your rice cooker.
    INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 5
  2. Remove the steam vent from the lid.
    INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 6
  3. Remove the condensation collector from the right side of the rice cooker.
    INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 8
  4. Wash the inner cooking pot, condensation collector, steam vent, steam tray, measuring cup, serving spatula, and ladle with warm, soapy water and rinse thoroughly. You can also wash the inner cooking pot in a dishwasher.
    INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 7
  5. Wipe the rice cooker, inside and out, with a damp cloth.
    INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - figure 9
  6. Thoroughly dry the rice cooker body and all accessories, then reassemble for the next use.

PROBLEM

SOLUTION

My rice cooker does not turn on. Make sure that the power cord is plugged in and the wall outlet works. If not, check the circuit breaker and reset if necessary.
There may be a problem with the internal circuitry and connections. Take your rice cooker to a Best Buy authorized service center for repair.
Make sure that the power cord is not damaged. If it is, take your cooker to a Best Buy authorized service center for repair.
My cooker does not stay on. If you cannot press a button to turn it on, or if a button is missing or broken, take your cooker to a Best Buy authorized service center for repair.
My cooker continues to cook after I remove the cooking pot. If the rice cooker continues to heat up after you take out the cooking pot, take your cooker to a Best Buy authorized service center for repair.
The indicator light does not turn on. If your cooker is heating correctly, but the indicator lights or display do not indicate whether the rice is cooked or being kept warm, the LEDs are probably burnt out and need to be replaced. Take your cooker to a Best Buy authorized service center for repair.
The light could be incorrectly connected in the circuitry. Take your rice cooker to a Best Buy authorized service center for repair.
The rice is too dry or hard after cooking. Additional water and cooking time will soften the rice. Add 1/2 to 1 cup of water (depending on how dry it is) and stir thoroughly. Close the lid and press the Quick Rice button. When your rice cooker switches to temperature preservation mode, check the consistency and repeat as necessary.
Rice is too moist or soggy after cooking. You probably added too much water. Stir the rice to redistribute the bottom (moistest) part of the rice, as well as release excess moisture. Close the lid and let your cooker remain in temperature preservation (keep warm) mode for 10 to 30 minutes as needed, stirring occasionally.
The bottom layer of rice is browned or caramelized. The bottom layer of cooked rice may become slightly browned or caramelized during cooking. To reduce browning, the rice should be rinsed before cooking to remove any excess starch. Stirring the rice once it switches to temperature preservation (keep warm) mode will also help to reduce browning/caramelizing.

Any other servicing should be performed by an authorized service representative.

Specifications

Volume 20 cups of cooked rice
Dimensions (H x W x D) 10.8 x 11.1 x 11.3 in. (27.5 x 28.3 x 28.6 cm)
Weight 6.3 lbs. (2.85 kg)
Power 120V ~ 60 Hz
Power consumption 860W
Power cord length 3 ft. (90 cm)

ONE-YEAR LIMITED WARRANTY

Definitions:
The Distributor* of Insignia branded products warrants to you, the original purchaser of this new Insignia-branded product (“Product”), that the Product shall be free of defects in the original manufacturer of the material or workmanship for a period of one (1) year from the date of your purchase of the Product (“Warranty Period”).
For this warranty to apply, your Product must be purchased in the United States or Canada from a Best Buy branded retail store or online at www.bestbuy.com or  www.bestbuy.ca and is packaged with this warranty statement.

How long does the coverage last?
The Warranty Period lasts for 1 year (365 days) from the date you purchased the Product. Your purchase date is printed on the receipt you received with the Product.

What does this warranty cover?
During the Warranty Period, if the original manufacture of the material or workmanship of the Product is determined to be defective by an authorized Insignia repair center or store personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the Product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Insignia and are not returned to you. If service of  Products or parts are required after the Warranty Period.
expires, you must pay all labor and parts charges. This warranty lasts as long as you own your Insignia Product during the Warranty Period. Warranty coverage  terminates if you sell or therwise transfer the Product.

How to obtain warranty service?
If you purchased the Product at a Best Buy retail store location or from a Best Buy online website (www.bestbuy.com or www.bestbuy.ca), please take your original receipt and the Product to any Best Buy store. Make sure that you place the Product in its original packaging or packaging that provides the same amount of protection as the original packaging. To obtain warranty service, in the United States and Canada call 1-877-467-4289. Call agents may diagnose and correct the issue over the phone.

Where is the warranty valid?
This warranty is valid only in the United States and Canada at Best Buy branded retail stores or websites to the original purchaser of the product in the country  where the original purchase was made.

What does the warranty not cover?
This warranty does not cover:

  • Customer instruction/education
  • Installation
  • Set up adjustments
  • Cosmetic damage
  • Damage due to weather, lightning, and other acts of God, such as power surges
  • Accidental damage
  • Misuse
  • Abuse
  • Negligence
  • Commercial purposes/use, including but not limited to use in a place of business or in communal areas of a multiple dwelling condominium or apartment complex, or otherwise used in a place of other than a private home.
  • Modification of any part of the Product, including the antenna
  • Display panel damaged by static (non-moving) images applied for lengthy periods (burn-in).
  • Damage due to incorrect operation or maintenance
  • Connection to an incorrect voltage or power supply
  •  Attempted repair by any person not authorized by Insignia to service the Product
  • Products sold “as is” or “with all faults”
  • Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
  • Products, where the factory-applied serial number, has been altered or removed
  • Loss or Theft of this product or any part of the product
  • Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly illuminated) grouped in an area smaller than one-tenth (1/10) of the display size or up to five (5) pixel failures throughout the display. (Pixel-based displays may contain a limited number of pixels that may not function normally.)
  • Failures or damage caused by any contact including but not limited to liquids, gels, or pastes.

REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. INSIGNIA  SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED  WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST BUSINESS OR  LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND  IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF  MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH  ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES,  PROVINCES, AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE  LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER  RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Contact Insignia:
1-877-467-4289
www.insigniaproducts.com
INSIGNIA is a trademark of Best Buy and its affiliated companies.
*Distributed by Best Buy Purchasing, LLC 7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2020 Best Buy. All rights reserved.

INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker - logowww.insigniaproducts.com
1-877-467-4289 (U.S. and Canada) or 01-800-926-3000 (Mexico)
INSIGNIA is a trademark of Best Buy and its affiliated companies.
Distributed by Best Buy Purchasing, LLC
7601 Penn Ave South, Richfield, MN 55423 U.S.A.
©2020 Best Buy. All rights reserved.

Documents / Resources

INSIGNIA NS-RC20CSS1 20 Cup Rice Cooker [pdf] User Guide
NS-RC20CSS1, 20 Cup Rice Cooker

References

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