SoundPEATS TrueFree+ Bluetooth Earphones

Introduction

Thank you for choosing SoundPEATS TrueFree+ Bluetooth earphones. Please read the manual carefully, and keep it for further reference. If you need any assistance, please contact our customer support team by emailing support@soundpeatsaudio.com.

Package Content

• 1 x SoundPEATS TrueFree+ Bluetooth Earphones
• 1 x USB Charging Cable
• 8 x Interchangeable Ear Tips
• 1 x Charging Case
• 1 x User Manual

Specifications

Getting Started

Charge the earphones

The earphones are partially charged at the factory. Please make sure they are fully charged before first use.

1. Put the earphones into corresponding charging slots, make sure the charging contactors are match.
2. The LED indicators on the earphones turn red to start charging.
3. The earphones are fully charged when LED indicators turn white and turn off after 1 minute.

Charge the case

1. Connect the charging port with any USB charging adapter or USB port available, such as computer or laptop.
2. LED indicator flashes to start charging. Both indicators stay on indicating fully charged.

Note:

1. You will hear a voice prompt “Battery Low” every 3 minutes when the battery is low. The earphones will turn off in around 10 minutes. Please recharge the earphones soon.
2. Please charge the earphones at least once every 3 months when not in use for a long time.
3. To ensure charging safety, please do not use any USB charging adapter with current over 5V 1A. Please do not use any type of quick charger to charge the earphones and charging case.

Pairing

The right and left earbuds can both work separately as a single earbud (Mono Mode), or use together as a pair of stereo earphones (Stereo Mode). To use in different modes, you need to follow different pairing steps.

Before start, please turn off other Bluetooth devices nearby, and make sure the earphones and your Bluetooth device are close enough (within 3 feet).

Stereo Mode

Taking out both earbuds from the charging case. The two earbuds will flash in white at first. Then the left indicator goes out, and right indicator flashes in red and white. Please activate the Bluetooth in your device and tap "SoundPEATS TrueFree+ R" on the Bluetooth list.

Mono Mode

1. The earbuds enter pairing mode directly with a voice prompt “power on” after taking out from the charging case. White indicator flashes quickly for around 10s, then red and white indicators flash alternatively with a voice prompt “pairing”. “SoundPEATS TrueFree+ L” or “SoundPEATS TrueFree+ R” would show up on the Bluetooth list, click it to connect.

2. Activate the Bluetooth on your device and search for Bluetooth connection nearby:

• For iPhone/iPad/iPod®: Settings -> Bluetooth -> On
• For Android™: Setting -> Wireless & Networks -> Bluetooth -> On -> Scan for devices
• For Windows® Phone 8 Devices: Settings -> Bluetooth -> On

3. If you want to connect the two earbuds separately with 2 devices nearby, please connect the left one to one device at first. In case it will connect to the right earbud automatically after taking out from the charging case.

Note:

1. The earbuds directly enter pairing mode after taking out from the charging case.
2. If a PIN code is required for pairing, please try “0000” (4 zeros).
3. The earphones will stay in pairing mode for 5 minutes at most. Afterwards, it will power off automatically if no pairing device is found. If pairing device is switched off or Bluetooth disconnected for 5 minutes, the TrueFree+ earphones will power off automatically.
4. The maximum operation range for the Bluetooth earphones is 33 (10m). If you move out of the range, the earphones will lose connection. You will need to move back to be within the range and reconnect to your Bluetooth audio device.

Re-Pairing

In Mono Mode:

SoundPEATS TrueFree+ Bluetooth earbuds can remember previously paired devices. If you have previously paired the earbud with a device, simply activate the Bluetooth in your device, take out the earbud from the charging dock. They will automatically connect without going into pairing mode again. If the earbud doesn’t automatically connect, please press the Multifunction button once or tap the device name on your Bluetooth device to reconnect.

In Stereo Mode:

If you have previously paired the earphones with a device in stereo mode, simply take both earbuds out from the charging case and activate the Bluetooth in the device. The right earbud will reconnect to your device automatically, the left earbud will connect to the right earbud.

Wearing the headset

Get Comfortable Fit in your ears

SoundPEATS TrueFree+ earphones come with 8 different sized interchangeable ear tips (2pcs on the earbuds included). Please choose the right size to find the most secure and comfortable option for yourself (normally the medium ones are suitable for 75% of people).

1. Place the earphones into your ears, pointing straight down.
2. Adjust the earphones upwards till the microphone points directly to your mouth.

Controls and Voice Notification

Button Controls

LED Indicator

The LED indicators give a good indication of what the earbuds and charging case are doing.

Voice Notification

Factory Reset

1. Fail connecting earbuds to device. Please clear the pairing record in your device at first. Then take out both earbuds and turn them off, press and hold the multifunction buttons for 10 seconds until indicator flashes in white and red, and goes out. Please hold your fingers until the indicator goes out.
2. Earbuds fail connecting to each other. Please clear the pairing record in your device at first. Then take out both earbuds and turn them off, press and hold the buttons for 20 seconds until the indicator flashes in red and white and goes out twice.

PS:

1. Please hold your fingers still for 20 seconds. Compared to the first reset process, this one requires you to hold longer, until the indicator flashes in white and red the second time and goes out.
2. After this reset process, please take out both earbuds from the charging case to have them connected to each other at first, then pair the right earbud to your device.

Please search "SoundPEATS" on YouTube to find our official channel for the reset video. ?

Trouble Shooting

Q: Why can’t I hear any sound from the second earbud in Stereo Mode?

A: Please make sure the second earbud has connected to the first one successfully. If not, please follow the instruction in "Pairing->Stereo Mode->FACTORY RESET" section.

Q: I tried to connect to TrueFree+ earphones, but my device says “connection failed”?

A:Please make sure:

1. Your device supports the Bluetooth stereo profile “A2DP”;
2. Delete TrueFree+ from your device Bluetooth search result and restart it to connect again.

Q: Both the left and right earbuds can connect to my phone, but they can’t connect to each other now.

A:If you fail re-entering stereo mode, please take out both earbuds and power them off. Then press and hold the multifunction button for 20 seconds until the indicators flash and go out TWICE.

Q: The sound is not very clear / the caller cannot hear my voice clearly.

A:Please adjust the volume on your phone. Make sure there is no source of interference nearby. Stay close to your phone.

Q: Can I use both earbuds separately?

A:Yes, both earbuds can be used separately in mono mode. And both earbuds are with built-in microphone.

Q: Why the connection is not stable and cuts out intermittently?

A:Different from Wi-Fi or other wireless signal transmission, Bluetooth would be affected by wireless signal around and barriers between. Please make sure there are no objects between the earphones and your Bluetooth device, and no radio or Wi-Fi interference nearby.

Q: What is the range of Bluetooth earphones?

A: Bluetooth earphones have maximum range of 33 feet (10m, no obstacle). However, the actual range depends on usage and environment. Connection is usually good within 15-25 feet with no major obstacles between.

Q: My earphones will not switch on.

A:Please recharge it and make sure it has enough battery power. If it is fully charged and still nothing happens or if you are not able to charge the earbuds though the charging case is working well, please contact our customer support for warranty cover.

Care and Maintenance

• Keep the headset away from heat and humidity.
• Do not put the product under direct sunlight or hot areas. High temperatures will shorten lifespan of the headset, battery and / or the internal circuit board.
• Power off the headset when not in use and before storing.
• Do not try to take the product apart.
• Do not drop or knock your headset on hard surfaces.
• Do not use chemicals or detergents to clean the product.
• Do not scrape the surface with sharp objects.

Warranty and Support

Warranty

We warrant this device 12 MONTHS from date of the original purchase for manufacturer defects. If the device fails due to a manufacturing defect, please contact seller directly to initiate return and warranty process.

The following are excluded from SoundPEATS warranty cover:

• Device purchased as second hand, used or from unauthorized seller.
• Damage resulted from misuse and abusive action.
• Damage resulted from chemical, fire, radioactive substance, poison, liquid.
• Damage resulted from natural disaster.
• Damage caused to any third party / person / object and beyond.

Please do not return the product without seller / SoundPEATS authorization. We can only provide after sale service for products purchased directly from SoundPEATS or SoundPEATS authorized distributor. If you have purchased from a different seller, please contact them for any exchange or refund request.

Customer Support

For more information, please visit www.soundpeatsaudio.com.

If you need any assistance or support, please email support@soundpeatsaudio.com with details. We will answer your email within 24 hours. We will do our best to provide you with a viable solution.

Product Diagram

1. Multifunction Button

2. LED Indicator

3. Microphone

4. Charging Contactor

5. Charging Case

6. Charging Slot

7. USB Charging Port

8. Charging Case LED Indicator

Statement

Bluetooth® is a registered trademark of Bluetooth SIG Inc.