Control Panel
The control panel allows you to interact with the printer. It includes:
- Status Center: Touch to display the printer status.
- Function buttons: Touch to perform common tasks.
- Back button: Navigates to the previous screen.
- Home button: Returns to the main screen.
- Help button: Provides assistance.
Printer Features
The printer has several key features:
- Control panel: The main interface for operating the printer.
- Power button: Turns the printer on or off.
- Power light and Wi-Fi light: Indicates the printer's power status and Wi-Fi connectivity.
- Document feeder: Allows for scanning or copying multiple pages.
- Front door: Provides access to the printer's interior.
- Ethernet port: For wired network connection.
- USB port: For direct connection to a computer.
- Power cord port: Connects the printer to a power source.
Important Note: Do not use USB for initial setup. Network connection is recommended to utilize all printer features. Setup can be completed using HP software and an internet connection. Printing via USB cable is possible after setup.
Paper Information
Handling paper for the printer:
- Paper guide (left side): Adjusts to fit the paper width.
- Input tray: Holds the paper to be printed.
- Paper guide (right side): Adjusts to fit the paper width.
- Paper: For printer alignment, load A4 or Letter paper.
- Output tray: Collects printed pages.
- Output tray extender: Extends the output tray for larger stacks of paper.
Ink Information
Accessing and installing ink cartridges:
- Front door (open): Provides access to the ink cartridge area.
- Cartridge access door: Opens to reveal the ink cartridges.
Push cartridges firmly to lock them into place.
Note: Use the cartridges included with this printer for initial setup.
Printer Software Information
To install HP software, visit hp.com/start/ojp8120e. This software provides basic print and scan drivers and helps connect the printer to a Wi-Fi network.
Wi-Fi Troubleshooting
Resetting Setup Mode During Initial Setup:
If the blue Wi-Fi light is not blinking, the printer may not be in Wi-Fi setup mode. Check the control panel and select “Resume Setup” if prompted.
Resetting Wi-Fi During Printer Use:
- On the control panel, touch Menu > Settings > Network. Scroll to Restore Network Settings and touch Restore.
- Wait for the printer to scan for Wi-Fi networks. Choose your network, enter the password, and connect.
- If applicable, open HP software and add the printer again.
Other Potential Issues and Solutions:
| Potential Issue | Solution |
|---|---|
| Computer or mobile device too far from printer | Move your computer or mobile device closer to the printer. Your device might be out of range of the printer's Wi-Fi signal. |
| Computer connected to a Virtual Private Network (VPN) or remote work network | Disconnect from a VPN before installing HP software. You cannot install apps from the Microsoft Store when connected to a VPN. Connect to the VPN again after finishing printer setup. Note: Consider your location and the security of the Wi-Fi network before disconnecting from a VPN. |
| Wi-Fi turned off on computer (computer connected by Ethernet) | If your computer is connected by Ethernet, turn on the computer's Wi-Fi while setting up the printer. Disconnect the Ethernet cable temporarily to complete setup over Wi-Fi. |
| Bluetooth and location services are turned off on your mobile device | If setting up with a mobile device, turn on Bluetooth and location services. This helps the software find your network and printer. Note: Your location is not being determined and no location information is being sent to HP as part of the setup process. |
hp.com/start/ojp8120e
hp.com/start/ojp8120e?utm_source=qr&utm_medium=guide
