Google Nest Cam with Floodlight: Safety, Warranty & Regulatory Guide

Basic Safety

WARNING: HEALTH AND SAFETY INFORMATION

To avoid damaging your device, accessories, or any connected devices and to reduce the risk of personal injury, discomfort, property damage, or other potential hazards, follow the precautions below and those found in the Nest Cam with floodlight Safety Information at g.co/nest/safety:

• Handle your Nest Cam with floodlight with care. You may damage the Nest Cam with floodlight or the battery if you disassemble, drop, bend, burn, crush, or puncture your Nest Cam with floodlight. Do not use Nest Cam with floodlight with a cracked front cover or damaged enclosure. If the Nest Cam with floodlight gets wet, do not attempt to dry it using an external heat source. Your Nest Cam with floodlight is designed to work best in ambient temperatures between -4° and 104° F (-20° and 40° C) and should be stored between ambient temperatures of -4° and 140° F (-20° and 60° C). Do not expose the Nest Cam with floodlight to temperatures above 140° F (60° C) as this may damage the Nest Cam with floodlight, overheat the battery, or pose a risk of fire.
• If Nest Cam is used without the floodlight, it must be powered by a Class 2 SELV Limited Power Source (LPS) output per IEC 60950-1 and/or PS2 classified output per IEC 62368-1, rated: 5 Volts DC, maximum 1.5 Amp.
• Install in accordance with local building and installation regulations, using the provided mounting plate, mounting plate cover, wire connectors, and screws suited for your environment. Keep Nest Cam with floodlight and all components out of reach of children and pets. See g.co/nestcam/setup for additional wall-mount instructions.
• A good knowledge of electrical systems is required. If not qualified, do not attempt to install. Contact a qualified electrician.
• Strangulation hazard. This device is not a toy. Children have strangled on cords. Keep the cords out of the reach of children (more than 3 feet / 1 meter away).
• You should get the Google Home app and follow the instructions in the app before using your Google Nest Cam with floodlight. Turn off the power before exposing wires. Installation may involve high voltage. The app will let you know when to turn the power off. A terminal block is not included.

Battery

Nest Cam contains a lithium-ion battery, which is a sensitive component that can cause injury if damaged. Do not attempt to remove the battery. Contact Google or a Google authorized service provider to replace the battery, or if the device has been dropped and you suspect that the battery is damaged. Replacement by non-qualified professionals can damage your Nest Cam with floodlight. Use of an non-qualified battery and improper disposal may present a risk of fire, explosion, leakage, and/or other hazards. Do not open, crush, heat above 45° C (113° F), or incinerate. Dispose of your Nest Cam with floodlight battery, and accessories according to local environmental regulations. Do not dispose of them in normal household waste. For more information on recycling your device, visit g.co/nest/recycle

Medical Device Interference

Your Nest Cam with floodlight contains magnets that may interfere with pacemakers and other implanted medical devices. For more information, visit g.co/nest/safety

Proper Handling and Usage

Non replaceable LEDs and luminaire cables

The floodlight LEDs are not replaceable. To replace dead LEDs, you will need to replace the floodlight device.

Any service or repair of the luminaire cables should be conducted by the manufacturer or a similarly qualified person in order to avoid a hazard.

Care and Cleaning

Turn the power to the Nest Cam with floodlight off before cleaning. Use a clean, soft, and dry cloth to clean Nest Cam with floodlight and its accessories. Do not use any chemical detergent, powder, or other chemical agents (such as alcohol or benzene) to clean the product or accessories. For additional care and cleaning information, visit g.co/nest/help

Mounting plate cover painting

Your Nest Cam with floodlight comes with a paintable mounting plate cover. Use a water based paint when painting this part. Do not use any oil based paint as this may damage the product.

Weather Resistant

Your Nest Cam with floodlight is weather-resistant, but is not waterproof. If your Nest Cam with floodlight is damaged, weather resistance may be compromised.

Service & Support

For online help and support, visit g.co/nest/help. If you send your Nest Cam and/or its floodlight for service, you might receive a replacement Nest Cam and/or floodlight in place of your original Nest Cam and/or floodlight. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If the goods are capable of retaining user-generated data then the repair or replacement may result in loss of the data.

Regulatory Information

Regulatory information, certification, and compliance marks specific to Nest Cam with floodlight can be found on your device. Additional, regulatory and environmental information can be found at g.co/nest/legal

Manufacturer address: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043

Radio Frequency Exposure

Maintain a distance of 20 cm (8 inches) from your body to be consistent with how the device is tested for compliance with RF exposure requirements.

BC

FCC Regulatory Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

Federal Communications Commission regulations provide that changes or modifications not expressly approved by Google LLC. could void your authority to operate this equipment.

U.S. Contact Information:

Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043

Contact: g.co/nest/contact

Model number: G3AL9 and GPLE9

Product name: Nest Cam with floodlight

Google LLC. Google Nest Cam, G logo, Google, and related marks and logos are trademarks of Google LLC.

Google Consumer Hardware Limited Warranty | USA and Canada

This Limited Warranty applies only if you are a consumer and purchased your Google-branded product (“Google Product”) in the United States or Canada.

What does this warranty cover and how long does it last?

Google warrants that a new Google Product (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google's published user documentation for one year from the date of original retail purchase in its original packaging by you. If a Google Product has been refurbished by Google or a third party authorized by Google (“Refurbished”), Google warrants that the Refurbished Google Product (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google's published user documentation for ninety days from the original date of retail purchase by you (these warranties are collectively referred to as our “Limited Warranty”).

What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY)

If a defect covered by this Limited Warranty arises and you return your Google Product as directed by Google during the Limited Warranty period (which is one year for new Google Products and ninety days for Refurbished Google Products), Google will elect in its sole discretion and to the extent permitted by law to repair your Google Product using new or refurbished parts, replace your Google Product with a new or refurbished Google Product functionally at least equivalent to yours, or accept the return of your Google Product in exchange for a refund of the purchase price you paid for your Google Product. If Google repairs or replaces your Google Product, the repaired or replaced Google Product will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Google. Repair or replacement may result in loss of data. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Google Product.

THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY GOOGLE PROVIDES FOR YOUR GOOGLE PRODUCT, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING YOUR GOOGLE PRODUCT, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT THAT CANNOT BE DISCLAIMED ARE LIMITED IN DURATION TO THE PERIOD OF THE EXPRESS WARRANTY ABOVE (EITHER ONE YEAR OR NINETY DAYS, DEPENDING ON WHETHER YOUR GOOGLE PRODUCT IS NEW OR REFURBISHED).

Some states, provinces or territories do not allow limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply to you.

What does this warranty not cover?

This Limited Warranty is only valid and enforceable in locations where the Google Product is sold and will apply only if you purchased your Google Product from Google or its authorized resellers. This Limited Warranty only applies to hardware components (and not any software elements) of Google Product. This Limited Warranty also does not apply to any consumable parts, such as batteries or protective coatings, that due to their nature diminish over time, unless failure has occurred due to a defect in materials or workmanship, nor to any cosmetic damage unless failure has occurred due to a defect in materials or workmanship. This Limited Warranty does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow product documentation); (4) neglect; (5) disassembly; (6) alterations; (7) servicing other than by Google-authorized technicians; and (8) external causes such as, but not limited to: liquid damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the Google product, and extreme thermal or environmental conditions. Liquid damage voids this Limited Warranty. This Limited Warranty does not guarantee that use of the Google Product will be uninterrupted or error-free. The ninety-day Limited Warranty Google provides for Refurbished Google Products is not applicable to Google Products refurbished by third parties not authorized to do so by Google, even if sold by a Google authorized reseller.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH YOUR GOOGLE PRODUCT OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES' TOTAL LIABILITY IN CONNECTION WITH YOUR GOOGLE PRODUCT OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID AT RETAIL FOR YOUR GOOGLE PRODUCT.

Some states, provinces or territories do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

What if my Google Product also has damage which is not covered by this Limited Warranty?

If, in addition to a defect covered by this Limited Warranty, your Google Product also has damage which is not covered (for example, damage caused by normal wear and tear or misuse by you) then Google is only responsible for addressing the defect covered by this Limited Warranty. In certain circumstances, Google may be prevented or restricted in carrying out the repair work until the damage which is not covered has also been fixed. For example, if your Google Product has a cracked screen then this may prevent Google from carrying out the repair work unless the screen is also fixed. If this happens, where permitted by law, Google may notify you and may give you the option of: (1) Google repairing the damage not covered by this Limited Warranty at your cost (and Google will tell you the amount in advance); or (2) Google returning your Google Product to you without carrying out any repair work.

What if my Google Product is damaged by liquid?

If your Google Product has sustained liquid damage this Limited Warranty no longer applies and Google will not carry out any repair work. Google will give you the option of: (1) replacing your Google Product at your cost (and Google will tell you the amount in advance); or (2) Google returning your Google Product to you

How do you make a claim?

To make a claim under the Limited Warranty, please contact Google Product Support at g.co/warrantyclaim. You must provide your name, contact information, and the serial number of your Google Product to receive support. Before receiving warranty service, Google may require that you provide proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Google's procedures for obtaining warranty service.

Other limitations: No vendor, seller, authorized reseller, employee, or representative of Google or its affiliates or any third party is authorized to make any modification, extension, or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

How state, province, territory, and other laws apply to you: This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction.

This Limited Warranty is given by Google LLC, organized in the state of Delaware, whose principal place of business is at 1600 Amphitheatre Parkway, Mountain View, CA, 94043, United States.

G953-00932-01 REV F

Notice of Arbitration

In accordance with the Google Arbitration Agreement – Devices, Related Accessories, and Related Subscription Services (“Arbitration Terms") set forth at g.co/devicearbitration, you acknowledge and agree that disputes relating to your Google device, related accessories, and related subscription services for your Google device (“Google Device”) will be resolved through BINDING ARBITRATION on an individual, non-class basis, unless you have opted out or another exception applies as described in the Arbitration Terms. For disputes subject to arbitration, you agree to first send a written notice of the dispute by certified U.S. Mail or by Federal Express (or international equivalent) to Google's address for notice, Google LLC, Legal Department – Hardware Arbitration, c/o Corporation Service Company, 2710 Gateway Oaks Drive, Suite 150N, Sacramento, CA 95833. The notice has to include, if available: (a) the name of the person making the claim, (b) the type of Google Device, as applicable, (c) the serial number of the Google Device, (d) the email address used to activate the Google Device, as applicable, (e) a description of the nature and basis of the claim, (f) the result that is desired (e.g., an amount of money), and (g) the case number(s) assigned by Google to track previous attempts to resolve the dispute, if there is one. We each agree to try to resolve the claim, but if we can't do that within 60 days after the notice is received, you or Google may initiate an arbitration proceeding by following the American Arbitration Association (“AAA”) Rules. Unless the parties agree otherwise, your demand for arbitration must be sent to Google's address for notice and entitled “Demand for Arbitration.” Google will send demands for arbitration to you at the e-mail address provided in the notice of the dispute.

Nest Cam with floodlight diagram

Junction box

Mounting plate

Screw on to junction box

Mounting plate cover

Screw on to mounting plate

Floodlight

Magnetic Attachment

Nest Cam camera

Pogo pins connector

1/4"-20 Anti-theft screw

Connect wires with wire connectors

100-240 V~

Wall

! Turn off the power before exposing wires

Screw the provided grounding wire to the mounting plate's green screw, and connect it to the home's grounding wire using a wire nut.