Kenmore Top Mount Refrigerator Use & Care Guide

Models: 18.1 cf 896.6134, 20.2 cf 896.6135

P/No.: 60139-0021700-00

Transform SR Holding Management LLC

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

Product Record

In the space below, record the date of purchase, model and serial number of your product. You will find the model and serial number printed on an identification label located on the interior liner of the refrigerator compartment. Have these items of information available whenever you contact Sears concerning your product.

Model No.: ____________________ Serial No.: ____________________ Date of Purchase: ____________________

Save these instructions and attach your sales receipt for future reference.

Kenmore Limited Warranty

Kenmore® products are sold and distributed by Kenmore and Kenmore authorized distributors and licensees in various countries.

For information on the limited warranty and authorized provider applicable to your product and country please visit: https://www.kenmore.com/warranty-information/

For a printed copy please contact us at 1-844-553-6667 or at the address below:

ATTN: Kenmore Warranty Request
5407 Trillium Suite B120
Hoffman Estates, IL 60192

Important Safety Instructions

Basic Safety Precautions

This guide contains many important safety messages. Always read and obey all safety messages.

⚠️ This is the safety alert symbol. It alerts you to safety messages that inform you of hazards that can kill or hurt you or others, or cause damage to the product.

All safety messages will be preceded by the safety alert symbol and the hazard signal word DANGER, WARNING or CAUTION. These words mean:

All safety messages will identify the hazard, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

Safety Warnings

WARNING: To reduce the risk of fire, electric shock, or personal injury when using your product, basic safety precautions should be followed, including the following:

DANGER: Child Entrapment and Suffocation Hazard

Remove doors from your old refrigerator. Failure to do so can result in severe injury or death.

Junked or abandoned refrigerators are still dangerous even if they will sit for "just a few days." If you are getting rid of your old refrigerator, please follow these instructions to help prevent accidents.

CALIFORNIA PROPOSITION 65

WARNING: The use of this appliance can expose you to chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. For more information go to www.P65Warnings.ca.gov

BEFORE YOU THROW AWAY YOUR OLD REFRIGERATOR OR FREEZER:

Important information to know about disposal of refrigerants:

Dispose of refrigerator in accordance with Federal and Local regulations. Refrigerants must be evacuated by a licensed, EPA certified refrigerant technician in accordance with established procedures.

Installation Instructions

Unpack the Refrigerator

WARNING: Excessive Weight Hazard

Use two or more people to move and install refrigerator. Failure to do so can result in back or other injury.

Remove the Packaging

Remove tape and glue residue from surfaces before turning on the refrigerator. Rub a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.

NOTE: Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of your refrigerator. For more information, see "Refrigerator Safety."

Dispose of/recycle all packaging materials.

IMPORTANT: Do not remove the white foam air return insert that is located behind the control panel on the ceiling of the refrigerator (on some models). The insert is part of the refrigerator and not part of the packing material. If the insert is removed, ice may migrate down from the freezer and cause icicles to form.

When Moving Your Refrigerator:

Your refrigerator is heavy. When moving the refrigerator for cleaning or service, be sure to cover the floor with cardboard or hardboard to avoid floor damage. Always pull the refrigerator straight out when moving it. Do not wiggle or "walk" the refrigerator when trying to move it, as floor damage could occur.

Clean Before Using

After you remove all of the package materials, clean the inside of your refrigerator before using it. See the cleaning instructions in "Refrigerator Care."

Important information to know about glass shelves and covers:

Do not clean glass shelves or covers with warm water when they are cold. Shelves and covers may break if exposed to sudden temperature changes or impact, such as bumping. Tempered glass is designed to shatter into many small, pebble-size pieces. This is normal. Glass shelves and covers are heavy. Use both hands when removing them to avoid dropping.

Location Requirement

WARNING: Explosion Hazard

Keep flammable materials and vapors, such as gasoline, away from refrigerator. Failure to do so can result in death, explosion, or fire.

IMPORTANT: This refrigerator is designed for indoor household use only.

To ensure proper ventilation for your refrigerator, allow for 3.2" (8.13 cm) of space on each side and at the top. Allow for 3.2" (8.13 cm) of space behind the refrigerator. If your refrigerator has an icemaker, allow extra space at the back for the water line connection. When installing your refrigerator next to a fixed wall, leave a 3.2" (8.13 cm) minimum space on the hinge side (some models require more) to allow the door to swing open.

We do not recommend the installation of the refrigerator where the temperature will drop below 45°F (7°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator.

For installations where the temperatures will drop below 50° set the freezer temperature control to the "Coldest" setting this will improve the operations of the refrigerator under these conditions.

Diagram showing required clearances around the refrigerator.

Electrical Requirements

WARNING: Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

NOTE: This refrigerator is intended for use in a location where the temperature ranges from a minimum of 45°F (7°C) to a maximum of 110°F (43°C). The preferred room temperature range for optimum performance, which reduces electricity usage and provides superior cooling, is between 60°F (15°C) and 90°F (32°C). It is recommended that you do not install the refrigerator near a heat source, such as an oven or radiator.

Use caution when installing the unit on vinyl or hardwood floors so as not to mark or otherwise damage the flooring. A piece of plywood, a rug or other material should be used to protect the floor while positioning the unit.

Before you move your refrigerator into its final location, it is important to make sure you have the proper electrical connection.

Recommended Grounding Method

A 115 volt, 60 Hz, AC only, 15- or 20-amp fused, grounded electrical supply is required. It is recommended that a separate circuit serving only your refrigerator be provided. Use an outlet that cannot be turned off by a switch. Do not use an extension cord.

NOTE: Before performing any type of installation or cleaning, disconnect the refrigerator from the electrical source. When you are finished, reconnect the refrigerator to the electrical source.

Reverse Doors (optional)

IMPORTANT: If you want to reverse your doors so that they open in the opposite direction, follow these steps.

Tools Required: 5/16 " end wrench, Phillips screwdriver, Putty knife, 5/16" socket and ratchet, Middle hinge.

Note: An additional middle hinge is included inside the refrigerator. Use this middle hinge for left door swing configuration. Do not use the original middle hinge.

Unplug the refrigerator

  1. Tape the freezer door shut with masking tape. Pry off hinge cap with a flat blade screwdriver and set aside.
  2. With a 5/16 " socket and ratchet, remove screws from the top hinge and set aside.
  3. Remove the tape and carefully lift and remove freezer door (including the top hinge) off the center hinge.
  4. With a Phillips screwdriver, remove freezer door stop from the underside of the freezer door and secure it on the opposite side.
  5. With a putty knife, carefully pry out the hinge hole plug from the top of the freezer door and install it on the other side.
  6. Remove the screw hole plug from top of cabinet and install it on the opposite side.

Diagram showing hinge components and removal steps.

  1. Tape the refrigerator door shut with masking tape. With a 5/16 " socket and ratchet, remove the middle hinge screws and middle hinge from the top of refrigerator door. Using a flat blade screwdriver, unscrew the dome cap and the middle hinge hole cover.
  2. Remove the tape and carefully lift and remove refrigerator door.
  3. The size of this refrigerator is large and requires two people to cooperate when replacing the bottom hinge. One person helped stabilize the refrigerator, while the other one used a tool to replace the bottom hinge.
  4. With a 5/16 “ socket and ratchet, remove the bottom hinge plate from lower corner of refrigerator and secure it on the opposite side. When the refrigerator is still unstable on the ground, you can manually twist the adjustment foot to make the refrigerator reach a stable state.

Diagram showing bottom hinge components and adjustment.

NOTE: Do not misplace the middle hinge screws.

NOTE: Do not misplace the bottom hinge screws, cabinet screws.

Set the door on a non-scratching surface with the inside up.

Do not let door to drop to the floor when setting it down, or the door stop could be damaged.

  1. Remove the refrigerator door stop from the underside of refrigerator door and secure it on the opposite side with a Phillips screwdriver.
  2. With a screwdriver, pry out the plugs from the top of refrigerator door and replace them on the opposite side and swap the refrigerator door stop to other side.

Diagram showing refrigerator door stop and hinge hole plug.

  1. Remove the gaskets from freezer and refrigerator door. And then rotate them 180 degrees. Reassemble them by pushing from bottom to top.

Diagram showing door gasket removal and reassembly.

NOTE: The oil on the gasket is normal. There is no need to clean the oil. It helps to prevent deformation of the hinge side of gasket. If more oil is needed, use Vaseline.

  1. Carefully place refrigerator door onto the hinge plate in lower corner.
  2. Use the additional middle hinge that is included inside the refrigerator for the left door swing configuration. Attach the middle hinge with the screws removed from the opposite side and secure them using 5/16 " wrench.

Diagram showing middle hinge attachment.

  1. Use foam door spacer to set the correct gap between the freezer and refrigerator door. Place spacer between the doors when tightening the freezer door top hinge.

NOTE: You may need to use the spacer again to set gap. Ensure the washer is in place on top of the hinge shaft.

  1. Slide top hinge into place on freezer door and secure screws with 5/16 " wrench. Confirm that all screws have been tightened securely.
  2. Snap hinge cap securely in place.

Adjusting the Doors

Leveling

Your refrigerator has two front adjustable legs - near each front corner of the refrigerator, next to the rollers. If your refrigerator seems unsteady or you want the doors to close easier, adjust the refrigerator's tilt using the following instructions:

  1. Turn the two front leveling legs clockwise to raise the front of the refrigerator and counterclockwise to lower.

Diagram illustrating clockwise and counterclockwise turning of leveling legs.

NOTE: Having someone push against the top of the refrigerator takes some weight off the leveling legs which makes it easier to adjust.

  1. Open both doors again to make sure they close as easily as you like and that they stay closed. If not, tilt the refrigerator slightly more to the rear by turning both leveling legs clockwise.

NOTE:

Door Aligning

If the space between your doors looks uneven, you can adjust it using the following instructions:

NOTE: Use foam door spacer to set the correct gap between the freezer and refrigerator door. Place spacer between the doors when tightening the freezer door top hinge.

If the freezer door is too high:
  1. Remove the hinge cap on top of the freezer door and loosen the screws with a 5/16 " socket and ratchet.
  2. Place the door spacer between the doors to establish the correct gap and tighten the hinge screws.
  3. Fully tighten all screws and replace the hinge cap.
If both doors are too high:
  1. Remove the hinge cap on top of the freezer door and loosen the screws with a 5/16 " socket and ratchet.
  2. Loosen the two middle hinge screws with a 5/16 " socket and ratchet.
  3. Slide the middle hinge to the left to lower the doors.
  4. Fully tighten all screws and replace hinge cap.

Diagram showing loosening screws and sliding hinge left.

If both doors are too low:
  1. Remove the hinge cap on top of the freezer door and loosen the screws with a 5/16 “ socket and ratchet.
  2. Loosen the two middle hinge screws with a 5/16" socket and ratchet.
  3. Slide the middle hinge to the right to raise the doors.
  4. Fully tighten all screws and replace hinge cap.

Diagram showing loosening screws and sliding hinge right.

Refrigerator Use

Operating Your Appliance

Refrigerator Temperature Control

Your refrigerator has one control for regulating the temperature. As well as a control knob in the freezer to balance the cold air distribution between the two compartments.

The temperature control in the refrigerator compartment will control the actual cooling cycle where as the control knob in the freezer compartment will adjust the distribution of the cold air between the freezer and the refrigerator compartments.

The first time you plug in and turn the unit on, adjust the temperature control knob to "Coldest” in the freezer compartment and "5 - Coldest" in the refrigerator compartment and run for at least 4 hours before placing foods inside. This will ensure the freezer cabinet is thoroughly chilled and the refrigerator compartment will be stabilized before food is placed. Then return selector to "Recommended" position in the freezer compartment and "3" in the refrigerator compartment.

Adjust the temperature control to the setting that best suits your needs. The setting of "3" in the refrigerator compartment and "Recommended" in the freezer compartment will distribute the cold air equally between both compartments which should be appropriate for home or office refrigerator use.

Freezer Temperature Control

  1. If you at any time want to distribute a larger amount of cold air to the freezer for example if a large amount of food has been added to the freezer, simply move the controller to the "Coldest" position until the desired temperature has been attained then return the controller to the "Recommended" position.
  2. If you at any time want to distribute a larger amount of cold air to the refrigerator section, for example to quickly cool down if a large amount of fresh food has been added, simply move the controller in the freezer to the "Cold" position until the desired temperature has been attained and then return the controller to the "Recommended" position.

NOTE: If the unit is unplugged, has lost power, or is turned off, you must wait 3 to 5 minutes before restarting the unit. If you attempt to restart before this time delay, the refrigerator-freezer will not start.

NOTE: We do not recommend the installation of the refrigerator where the temperature will drop below 45°F (7°C) or rise above 110°F (43°C). The compressor will not be able to maintain proper temperatures inside the refrigerator.

For installations where the temperatures will drop below 50° set the freezer temperature control to the "Coldest" setting this will improve the operations of the refrigerator under these conditions.

Refrigerator Features

Refrigerator Shelves

Your model may have some or all of these features.

Information about glass shelves and covers:

The shelves in your refrigerator are adjustable to match your individual storage needs.

Storing similar food items together in your refrigerator and adjusting the shelves to fit different heights of items will make finding the exact item you want easier. It will also reduce the amount of time the refrigerator door is open, and save energy.

IMPORTANT:

CAUTION: To avoid personal injury or property damage.

To remove and replace a glass shelf:

  1. Remove the food from the shelf.
  2. Lift up after side of shelf slightly and slide it front as far as it will go into the center of the left shelf support holes. The right side of the shelf will release from the support holes on the right. Raise up right side of shelf to remove from freezer compartment.

Crisper

Crisper Drawers

The Crispers provide a storage area for fruit and vegetables. Excess water that may accumulate in the bottom of the drawers or under the drawers should be wiped dry.

To remove and replace the crisper drawer:

  1. Slide the crisper drawer straight out to the stop. Lift the front and slide the drawer out the rest of the way.
  2. Replace the drawer by sliding the drawer in fully past the stop.

NOTE: If the refrigerator door prevents you from taking out a crisper drawer, first try removing any obstructing door bins. If bin removal still does not provide enough clearance, the refrigerator will need to be rolled forward from its installation position until the door can be opened enough to glide the drawers out.

Crisper Cover

To remove and replace the crisper cover:

  1. Remove the food from the cover and then the crisper drawers.
  2. Support the cover from underneath to lift it up and then out of the cabinet.
  3. To replace the cover, tilt front of cover frame slightly up and carefully insert the back of the cover frame into the cabinet. With the cover front tilted slightly upward, carefully insert the cover top back into the cabinet.

Crisper Humidity Control

You can control the amount of humidity in the moisture-sealed crisper. For most fruits, slide the control (select models) to "right" to provide and vegetables with skins lower humidity conditions in the drawer. For leafy vegetables, slide the control to "left" to provide higher humidity conditions in the drawer. For best results, keep the crisper drawers tightly closed.

Freezer Features

To remove and replace a glass shelf:

CAUTION: To avoid personal injury or property damage.

  1. Remove the food from the shelf.
  2. Lift up after side of shelf slightly and slide it front as far as it will go into the center of the left shelf support holes. The right side of the shelf will release from the support holes on the right. Raise up right side of shelf to remove from freezer compartment.

Door Features

Door Bins

The door bins are removable for easy cleaning and adjustment.

  1. To remove the bin, simply lift the bin up and pull straight out.
  2. To replace the bin, slide it in above the support and push down until it snaps into place.

Diagram showing door bin removal and replacement.

Gallon Door Storage Bin

The gallon door storage bin can be used for items of medium to large size.

To remove for cleaning:

  1. To remove the bin, simply lift the bin up and pull straight out.
  2. To replace the bin, slide it in above the support and push down until it snaps into place.

Food Storage Guide

Fresh Food Storage

Freezer Storage

Refrigerator Care

Cleaning

WARNING: Explosion Hazard

Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

Both the refrigerator and freezer sections defrost automatically. However, clean both sections about once a month to avoid buildup of odors. Wipe up spills immediately.

IMPORTANT: Because air circulates between both sections, any odors formed in one section will transfer to the other. You must thoroughly clean both sections to eliminate odors. To avoid odor transfer and drying out of food, wrap or cover foods tightly.

To Clean Your Refrigerator

WARNING: To avoid electrical shock which can cause severe personal injury or death, disconnect the power cord before moving or cleaning the refrigerator.

NOTE: Do not use abrasive or harsh cleaners such as window sprays, scouring cleansers, flammable fluids, cleaning waxes, concentrated detergents, bleaches or cleansers containing petroleum products on exterior surfaces (doors and cabinet), plastic parts, interior and door liners or gaskets. Do not use paper towels, scouring pads, or other harsh cleaning tools.

  1. Unplug refrigerator or disconnect power.
  2. Hand wash, rinse, and dry removable parts and interior surfaces thoroughly. Use a clean sponge or soft cloth and a mild detergent in warm water.
  3. Clean the exterior surfaces.

Painted metal or Active Finish™: Wash painted metal exteriors with a clean, soft cloth or sponge and a mild detergent in warm water. Rinse surfaces with clean, warm water and dry immediately to avoid water spots.

Stainless Steel: Wash stainless steel surfaces with a clean, soft cloth or sponge and a mild detergent in warm water. Rinse surfaces with clean, warm water and dry immediately to avoid water spots.

NOTE: When cleaning stainless steel, always wipe in the direction of the grain to avoid cross-grain scratching.

  1. Plug in refrigerator or reconnect power.

NOTE: The condenser does not require cleaning, however the conditions may warrant inspection and occasional dust and pet hair removal from the machine compartment by a service professional to ensure no damage to the product.

Vacation and Moving Care

Vacations

If You Choose to Leave the Refrigerator On While You're Away:

If You Choose to Turn Off the Refrigerator Before You Leave:

  1. Remove all food from the refrigerator.
  2. Disconnect the refrigerator from the electrical outlet.
  3. Clean refrigerator, wipe it, and dry well.
  4. Tape rubber or wood blocks to the tops of both doors to prop them open far enough for air to get in. This stops odor and mold from building up.

Moving

  1. Remove all food from the refrigerator and pack all frozen food in dry ice.
  2. Unplug refrigerator.
  3. Clean, wipe, and dry thoroughly.
  4. Take out all removable parts, wrap them well, and tape them together so they don't shift and rattle during the move.
  5. Depending on the model, raise the front of the refrigerator so it rolls more easily OR raise the leveling legs so they don't scrape the floor.
  6. Tape the doors closed and tape the power cord to the back of the refrigerator.

When you get to your new home, put everything back and refer to the "Installation Instructions" section for preparation instructions.

Trouble Shooting Guide

General Operation

First try the solutions suggested here or visit our website to possibly avoid the cost of a service call.

WARNING: Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock.

WARNING: Explosion Hazard

Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire.

Review this chart of troubleshooting tips first... you may not need to call for service at all.

Problem Possible Causes What to Do
The refrigerator will not operate Not connected to an electrical supply.
No power to the electrical outlet.
Household fuse blown or circuit breaker tripped.
New installation.
Plug the power cord into a grounded 3 prong outlet. Do not use an extension cord.
Plug in a lamp to see if the outlet is working.
Replace the fuse or reset the circuit breaker. If the problem continues, contact an electrician.
Allow 24 hours following installation for the refrigerator to cool completely.
Runs too long, too frequently Today's refrigerators run more often to maintain temps and are more efficient than older models.
Normal at startup for new or recently installed units.
Prolonged or frequent door openings.
Door not sealing.
Wait 24 hours for refrigerator to completely cool down (see "Temperature Controls" page).
This is normal. Minimize door openings.
Check to see if something is preventing door from closing.
The door will not close completely Front base grille blocked.
The door is blocked open.
Unblock to allow warm air to exit unit.
Move food packages away from door. Push bin or shelf back into the correct position. Make sure the crisper cover is fully pushed in, so that the back rests on the supports.
The door is difficult to open Gaskets are dirty or sticky. Clean gaskets and contact surfaces with mild soap and warm water. Rinse and dry with soft cloth.
Warm air from cabinet bottom This is normal air flow for condenser circulation. Contributes to moisture buildup in the refrigerator.
There is interior moisture buildup. Humid room.
Door(s) opened often or not closed completely.
Allows humid air to enter the refrigerator. Minimize door openings and keep door fully closed.
Cabinet vibrates Cabinet not level. Weak Floor. Level cabinet.
Odor in cabinet Odor producing foods not covered. Cover or wrap odorous foods tightly. Clean cabinet.

Temperature

Problem Possible Causes What to Do
Freezer, refrigerator too warm New installation
Control set too warm. Prolonged door openings.
A large amount of warm food has been recently added.
Products with high sugar content may not harden completely when frozen.
Allow 24 hours following installation for the refrigerator to cool completely.
Adjust temperature control. Minimize door openings.
Allow several hours for refrigerator to return to normal temperature.
Freezer, refrigerator too cold Control set too cold. Adjust temperature control.

NOTE: If a temperature control button is blinking, an error or fault has been detected by the control. Contact Kenmore to arrange for service.

Noise

Problem Possible Causes What to Do
The refrigerator is noisy Normal noise: clicking/Snapping
Normal noise: pulsating
Normal noise: sizzling/Gurgling
Normal noise: popping
Normal noise: water running
Valves opening or closing.
Fans/compressor adjusting to optimize performance.
Water dripping on the heater during defrost cycle.
Contraction/expansion of inside walls, especially during initial cool-down.
May be heard when ice melts during the defrost cycle and water runs into the drain pan.
Cabinet not level Level cabinet.

NOTE: Refrigerator noise has been reduced over the years. Due to this reduction in operating noise, you may notice unfamiliar noises that are normal.

Customer Care

For Customer Care go to:

Para Atención al Cliente vaya a:

Pour L'assistance à la Clientèle, voir :

www.kenmore.com/contact-us/

to select your local area or retailer where this appliance was purchased for contact information on scheduling in-home repair service or ordering replacement parts.

Para seleccionar su área local o minorista donde compró este electrodoméstico y obtener información de contacto para programar un servicio de reparación en el hogar o solicitar piezas de repuesto, visite.

Pour sélectionner votre région locale ou détaillant où cet appareil a été acheté et obtenir les coordonnées pour planifier un service de réparation à domicile ou commander des pièces de rechange, veuillez consulter

Models: 18.1 cf 896.6134 Top Mount Refrigerator, 18.1 cf 896.6134, Top Mount Refrigerator, Mount Refrigerator, Refrigerator

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