Video Matrix M70-4u-E Video Matrix Platform

Lus qhuab ntuas
Phau ntawv no muab cov kev daws teeb meem thiab cov lus qhia ua haujlwm rau kev ua haujlwm tsis zoo ntawm cov cuab yeej siv, cov lus nug txog kev teeb tsa, thiab kev siv cov kev xav tsis zoo uas tau ntsib hauv kev siv tiag tiag. Ua tib zoo nyeem ua ntej siv lub cuab yeej, thiab khaws phau ntawv kom nyab xeeb rau yav tom ntej siv.

Cov lus qhia kev nyab xeeb

Cov lus teeb liab hauv qab no yuav tshwm sim hauv phau ntawv. 

Kev kho keeb kwm

Version Tus lej	Kho dua Cov ntsiab lus	Tshaj tawm Hnub tim
v 1.0.0	Thawj tso.	Lub Xya Hli 2025

Tseem ceeb tiv thaiv thiab ceeb toom
Tshooj lus no qhia txog cov ntsiab lus hais txog kev tuav cov cuab yeej kom raug, tiv thaiv kev phom sij, thiab tiv thaiv kev puas tsuaj ntawm cov khoom. Ua tib zoo nyeem ua ntej siv lub cuab yeej, thiab ua raws li cov lus qhia thaum siv nws.

Kev thauj mus los 

• Transport the device within the allowed range of humidity and temperature.
• Do not transport the device panel upside down.

Kev Cia Siab 

Khaws lub cuab yeej nyob rau hauv qhov kev tso cai ntawm cov av noo thiab kub.

Yuav tsum tau nruab

CEEB TOOM 

• The device is a Class A device. In domestic environment, it might cause radio interference, in which case the user might be required to take practical measures.
• After all the device cables are properly connected, use cable zip ties to bundle the wires to prevent hazards such as short circuits, overheating, and electric shock caused by disorganized wires.
• Nruab ib qho khoom siv tiv thaiv overcurrent ntsuas ntawm 5 A hauv lub cuab yeej lub zog hluav taws xob sab nraud raws li cov khoom siv kev nyab xeeb. Nruab nws ze rau ntawm lub cuab yeej, kom tsis txhob cuam tshuam lub cuab yeej ntawm lub mains thaum tu.
• Nruab lub cuab yeej ze ntawm lub qhov hluav taws xob nkag tau yooj yim kom muaj kev nyab xeeb ntawm kev sib txuas hluav taws xob los ntawm kev tshem tawm.
• Ib qho kev ruaj ntseg disconnecting hloov yog tsim los ntawm cov cuab yeej hauv qab kom muaj kev nyab xeeb hluav taws xob txiav. Nco ntsoov tias qhov hloov pauv tau yooj yim ua haujlwm thaum lub sijhawm teeb tsa.
• Cov cuab yeej yuav tsum tau nruab los ntawm cov kws tshaj lij thiab nyob rau hauv cov chaw siv tau rau cov neeg ua haujlwm nkaus xwb.
• Ua kom muaj kev tshem tawm txaus nyob ib ncig ntawm lub cuab yeej rau cov cua kub dissipation: tsawg kawg 5 cm ntawm sab thiab 1 cm saum toj.
• Do not obstruct vents with items such as newspapers, tablecloths, or curtains.
• Do not place open flame sources (such as lit candles) on the device.
• Install the device away from water splashes. Do not place liquid-filled containers (such as vases) on its surface.
• Keep the device away from high-temperature sources, and avoid direct sunlight or heat-emitting device.
• Install the device at a fixed horizontal position to ensure proper function of internal anti-vibration components.
• Connect Class I device to mains sockets with protective earthing connections.
• A dedicated protective earthing terminal is located at the lower-right corner of the device. Permanently and reliably connect this terminal to the installation site’s earth ground.
• Strictly follow connection sequence by connecting other lines before the power cable to prevent device damage.
• Disconnect the battery’s negative terminal before wiring operations.
• Siv lub rooj sib tham fais fab SELV (Safety Extra-Low Voltage) cov cai. Ua haujlwm ntawm rated voltages raws li GB8898 (IEC60065) lossis GB4943.1 (IEC60950-1 ua raws li Txwv Lub Zog), raws li tau teev tseg ntawm daim ntawv teev npe.

Cov kev xav tau ua haujlwm

• Use the device within the allowed range of humidity and temperature.
• Siv lub cuab yeej tsuas yog nyob rau hauv qhov ntsuas cov tswv yim thiab cov zis ntau yam.
• Kev khiav hauj lwm kub: -10 ° C rau + 50 ° C.
• Do not disassemble the device without guidance.
• Do not hot-plug or unplug audio and video signal cables, RS-232 or RS-485 cables while the device is powered on. This might cause interface damage.

Kev tu thiab kho yuav tsum tau ua 

CEEB TOOM 

• The fuse is designed to be installed on the neutral line, and care should be taken during maintenance and replacement. A blown fuse does not guarantee that the downstream circuit is powered off.
• Always unplug the power cord before removing the cover for maintenance to ensure complete disconnection from mains power.
• The device must only be used with batteries containing internal protection circuits. Always dispose of exhausted batteries according to instructions.
• Only batteries of the same model might be used for replacement. Using incorrect battery models might cause explosion or fire hazards.
• Cov cuab yeej casing yog siv los tiv thaiv cov khoom sab hauv ntawm lub cuab yeej, thiab yuav tsum tau qhib los ntawm loosening cov bolts nrog lub hau ntswj. Ua ntej lub cuab yeej rov qhib dua, nco ntsoov tias lub casing tau rov nruab dua ntawm nws qhov qub.
• Plua plav ntawm lub rooj tsavxwm tuaj yeem ua rau luv luv thaum nws dhau los damp, cuam tshuam rau kev ua haujlwm li qub ntawm lub cuab yeej thiab txawm tias ua rau nws puas tsuaj. Txhawm rau kom cov cuab yeej ua haujlwm ruaj khov nyob rau lub sijhawm ntev, siv cov txhuam hniav kom huv si kom huv si ntawm lub tshuab hluav taws xob, plug-in, rooj plaub, thiab lwm yam khoom siv.

Ntaus ntawv

Ntaus Decoding Specifications
Three output ports of the HDMI enhanced decoding card correspond to one chip, which can decode 16-channel 1080p @ 30 and 64-channel D1 code streams.

• The M70-E model features a 6-channel HDMI decoding card, corresponding to 2 chips.
• The M60 model has versions with 8, 9, 12, 15, 16, and 18 channels, each corresponding to a different number of chips.
• When opening the window across chips, all chips have the capability to calculate the current window once.

Cov neeg siv ntau tshaj plaws txhawb nqa los ntawm lub cuab yeej 

• Qhov siab tshaj plaws ntawm 20 pawg neeg siv thiab 64 cov neeg siv tau txais kev txhawb nqa.

Ntau tus naj npawb ntawm cov channel txhawb nqa los ntawm Webnplooj 

• 1024 channel.

Cov cuab yeej puas txhawb kev sau suab? 

• Tsuas yog HDMI chaw nres nkoj txhawb nqa lub suab sau. Daim npav 4K sau ntawm M70-E tsis txhawb kev sau suab.

Yuav ua li cas paub qhov txawv ntawm M70-4U thiab M70-4U-E? 

• Txheeb xyuas tus naj npawb ntawm cov chaw nres nkoj hauv network ntawm pawg tswj hwm hauv qhov C ntawm lub cuab yeej. 3 rau M70-4U qauv, 8 rau M70-4U-E qauv.

 

Yuav ua li cas rau pem hauv ntej ntaus ntawv thiab screen 

Teeb meem piav
Yog hais tias lub cuab yeej tsis zoo hauv av, lossis yog tias lub hauv paus impedance ntawm lub cuab yeej tsis sib npaug ntawm qhov screen, vol.tage qhov sib txawv yuav muaj nyob nruab nrab ntawm lub cuab yeej thiab lub vijtsam, uas tuaj yeem ua rau cov video interface thiab nti puas vim qhov rov qab tam sim no. Txhawm rau tiv thaiv qhov kev puas tsuaj, ua ib qho av rau ob qho tib si ntawm lub vijtsam thiab lub cuab yeej kom tshem tawm voltage sib txawv.

Kev daws
Nrhiav qhov chaw hauv av nyob ze ntawm lub hwj chim ntawm lub nraub qaum ntawm lub cuab yeej. Txuas nws mus rau qhov screen sawv nrog cov xov hlau zoo, thiab hauv av ob qho tib si rau lub ntiaj teb.

Tsis tuaj yeem Fais fab rau tom qab Plugin

Tej Yam Ua Tau

• The power button on the front panel is not pressed.
• Loose connection of the power cable.
• Physical damage to the power cable.

Kev daws 

1. KAUJ RUAM 1
   • Locate and press the power button on the front panel.
   • If the device powers on, troubleshooting is complete.
   • If not, proceed to Step 2.
2. KAUJ RUAM 2
   • Plug the power cord again to ensure a tight fit.
   • If the device powers on, troubleshooting is complete.
   • If not, proceed to Step 3.
3. KAUJ RUAM 3
   • Replace the same model power cord and restart the device.
   • If the device powers on, troubleshooting is complete.
   • If not, contact the manufacturer or service provider for technical support.
   • Ntaus Buzzes Thaum Powered on los ntawm lub hwj chim khawm

Tej Yam Ua Tau
Cov cuab yeej txhawb nqa ob lub zog. Yog tias tsuas yog ib lub hwj chim txuas rau, lub cuab yeej yuav ua rau lub tswb.

Kev daws

• Plug in the power cord that is not connected.
• Press the red button next to the power module socket to mute the buzzer alarm.

 Tsis nco qab tus password rau ntaus ntawv nkag
Insert a pointed tool into the RESET pinhole on the main control board for 3–5 seconds to restart the device. The login password will be restored to the default admin.

This operation will clear all configurations. Please be advised.

 

Tsis muaj zaub ntawm Local Interface 

Teeb meem piav
Tom qab pib lub cuab yeej, ono hauv zos interface yog tso tawm kom pom ntawm lub monitor txuas nrog lub cuab yeej.

Tej Yam Ua Tau

• Lub cuab yeej pib yuav tsum tau kwv yees li 180 vib nas this, thaum lub vijtsam dub. Tom qab tos ib lub sij hawm, ib tug startup kev kawm bar tshwm.
• Monitor abnormality prevents determining whether the device is functioning normally.
• The interface board of the mainboard has poor contact with the mainboard, resulting in the output signal from the local operation interface not being transmitted to the interface board.
• Inconsistent program configurations before and after upgrade cause failure to start the program.
• The program has not been upgraded or the upgrade was unsuccessful.

Kev daws

1. KAUJ RUAM 1
   After powering on, wait 180 seconds for the device to startup.
   If the local interface appears, troubleshooting is complete. Otherwise, proceed to the next step.
2. KAUJ RUAM 2
   Replace the monitor, and reconnect it to the VGA port on the mainboard’s interface board. If the local interface appears, troubleshooting is complete. Otherwise, proceed to the next step.
3. KAUJ RUAM 3
   Plug the interface board out and in the mainboard again, to ensure sufficient contact between the interface board and mainboard.
   If the local interface appears, troubleshooting is complete. Otherwise, proceed to the next step.
4. KAUJ RUAM 4
   Insert a pointed tool into the RESET pinhole on the main control board for 3–5 seconds to restart the device (the configurations will be cleared).
   If the local interface appears, troubleshooting is complete. Otherwise, proceed to the next step.
   This operation will clear all configurations. Please be advised.
5. KAUJ RUAM 5
   Upgrade the device program again.
   If the local interface appears, troubleshooting is complete. Otherwise, contact relevant technical support.

Tsis tuaj yeem nkag mus rau hauv Cov Khoom Siv Webnplooj 

Tej Yam Ua Tau

• Tus username lossis password tsis raug.
• Cov kev teeb tsa network tsis raug.
• Kev sib txuas network yuam kev.
• ActiveX Control is blocked.

Kev daws 

1. KAUJ RUAM 1
   Log in to the device again. Make sure that the username and password are correct.
   If you can log in, troubleshooting is complete; otherwise, proceed to the next step.
2. KAUJ RUAM 2
   Log in to the device local interface and reconfigure the its network parameters, including network address, video data transmission protocol, and more. Make sure that the device parameters are correct.
   If you can log in, troubleshooting is complete; otherwise, proceed to the next step.
3. KAUJ RUAM 3
   Plug the network cable out and in again, to ensure the device network is smooth.
   If you can log in, troubleshooting is complete; otherwise, proceed to the next step.
4. KAUJ RUAM 4
   Switch to another browser or set the device webnplooj ntawv raws li qhov chaw ntseeg siab. Ntawm no siv Internet Explorer ua tus example.
   1. Open the settings in Internet Explorer, and then click Internet Options.
   2.  Nyem qhov Security tab.
   3. Click Trusted Sites, then click Sites.
   4. Sau rau hauv website, click Add.
   5. Check whether the issue has been resolved.
      Yog tias koj tuaj yeem nkag mus, kev daws teeb meem tiav; txwv tsis pub, hu rau cov kev pab cuam cuam tshuam.

Tsis Muaj Kev Pom Zoo nrog Pawg Thawj Coj 

Teeb meem piav 

• Lub vijtsam tsis tu ncua thov DHCP.
• Cov xwm txheej ntawm qee lossis tag nrho cov pawg thawj coj saib tsis muaj lus teb, lossis cov ntaub ntawv ntawm pawg thawj coj saib tsis pom.

Tej Yam Ua Tau 

• The board model does not match the device.
• The board is not securely inserted.
• The board malfunctioned.
• The board is outdated and configurations need to be cleared.
• Incorrect jumper settings on the M70-4U-E device board.
• Incorrect network card parameter configuration.
• Some devices are not grounded. The grounding issue manifests as random board recognition failures upon each restart.

Kev daws 

1. KAUJ RUAM 1
   Check whether the board label matches the device. If not, replace it with a matching board. If the problem is resolved, troubleshooting is complete. Otherwise, proceed to the next step.
2. KAUJ RUAM 2
   Plug the board out and in again, and then restart the device.
   If the problem is resolved, troubleshooting is complete. Otherwise, proceed to the next step.
3. STEP3  
   Relocate the board to another slot, and check whether the breathing light flashes. If not, the board has malfunctioned and should be replaced.
   If the problem is resolved, troubleshooting is complete. Otherwise, proceed to the next step.
4. STEP4  
   Insert a pointed tool into the RESET pinhole on the main control board for 3–5 seconds to restart the device (the configurations will be cleared).
   If the problem is resolved, troubleshooting is complete. Otherwise, proceed to the next step.
   This operation will clear all configurations. Please be advised.
5. KAUJ RUAM 5  
   The M70-4U-E board is connected to the main control through jumpers. Connect network port 2 on the main control board to any one of the 4 network ports on the left side of the control board. If the problem is resolved, troubleshooting is complete. Otherwise, proceed to the next step.
6. KAUJ RUAM 6
   Log in to the device’s local interface, and then check whether the net mode (Fault Tolerance by default), network card IP address, subnet mask, default gateway, and more, are correct. If any of these are incorrect, modify them according to the actual situation.
   If the problem is resolved, troubleshooting is complete. Otherwise, proceed to the next step.
7. STEP7
   Nrhiav qhov chaw hauv av nyob ze ntawm lub hwj chim ntawm lub nraub qaum ntawm lub cuab yeej. Txuas nws mus rau qhov screen sawv nrog cov xov hlau zoo, thiab hauv av ob qho tib si rau lub ntiaj teb.
   If the problem is resolved, troubleshooting is complete. Otherwise, contact the technical support.

Device Time Display yuam kev 

Tej Yam Ua Tau 

• Time setting error.
• Poor contact connection or low voltage hauv Button Battery.

Kev daws

KAUJ RUAM 1
Reset the device time.

Local interface settings

1. Log into the device local interface.
2. Select Main Menu > System Settings > General.
3. Modify the current system date and time of the device.
4. Nyem Txuag.

Webnplooj ntawv nqis

1. Nkag mus rau hauv lub cuab yeej webnplooj.
2. Select Setup > System Config >General > Date.
3. Set the device system time, or click Sync PC to synchronize with the current computer time.
4. Nyem OK.

KAUJ RUAM 2

• After one week, check whether the time is correct.
• If the time is still correct, the issue is resolved; otherwise, proceed with the following steps.

STEP3
Plug the button battery out and in again, or replace it.

• If the button battery has been replaced for less than one year, we recommend removing and then inserting the battery again, to ensure it is inserted correctly and in full contact with the device.
• If the button battery has been in use for more than one year, we recommend replacing it with a new one.
• Export and save configurations before replacement; otherwise, all configurations will be lost.
• Use the same model battery for replacement.

STEP4

• After one week, check whether the time is correct.
• If the time is still correct, the issue is resolved; otherwise, contact the technical support.

Cov cuab yeej tswj tsis tau PTZ

Tej Yam Ua Tau 

• Incorrect PTZ parameter configuration in the device.
• Incorrect PTZ wiring (such as Ethernet cable, RS-485 A/B cables).
• Improper PTZ installation.

Kev daws 

1. KAUJ RUAM 1
   Check whether the PTZ parameter settings are correct.
   1. Nkag mus rau hauv lub cuab yeej webnplooj.
   2. Select Setup > System Config > PTZ Setup.
   3. Confirm correct parameter configuration. Make sure that protocol, baud rate, address, and parity settings match those of the camera and PTZ.
   4. If the device can control PTZ, troubleshooting is complete; otherwise, proceed to the next step.
2. KAUJ RUAM 2
   Reconnect all PTZ cables (including Ethernet and RS-485 A/B cables).
   If the device can control PTZ, troubleshooting is complete; otherwise, proceed to the next step.
3. KAUJ RUAM 3
   Reinstall the PTZ device according to its installation manual.
   If the device can control PTZ, troubleshooting is complete; otherwise, contact relevant technical support.

Video ntawm phab ntsa

High Latency hauv Video ntawm Phab Ntsa

1. KAUJ RUAM 1Nkag mus rau hauv lub cuab yeej webnplooj.
2. KAUJ RUAM 2 Click the Video Wall tab.
3. KAUJ RUAM 3In the Device Tree or Signal Grouping panel on the right, select Preview Stream when projecting signals to the wall.
   Ua ntejview stream uses not encoded data with low latency (≈100 ms).

Tsis muaj Video Output nyob rau hauv Video Wall 

Tej Yam Ua Tau 

• Multi-GPU simultaneous output not configured when using computer as the signal source.
• Resolution mismatch between computer output and encoding card.
• Incorrect signal source type configured for input channel.
• Output channel is not configured.
• Screen incompatible with decoding channel output resolution.
• Signal transmission cable issues (such as length, quality, adapters).
• Poor contact between front panel and interface board, preventing signal transmission.

Kev daws 

1. STEP1
   Configure computer signal source for multi-display mode.
   1. Right-click desktop on the computer as the signal source, and then select Screen Resolution.
   2. Set Multiple displays to Extend these displays.
   3. Nyem OK.
   4. Check whether the issue is resolved.
      If video output appears, troubleshooting is complete; otherwise, proceed to the next step.
2. KAUJ RUAM 2
   
   •  Adjust the computer output resolution to detect video output.
     
   •  If video output appears, troubleshooting is complete; otherwise, proceed to the next step.
3. KAUJ RUAM 3
   Configure the device input channel.
   1. Nkag mus rau hauv lub cuab yeej webnplooj.
   2. Select Setup > Signal Management > Local Signal > Input Channel Setup.
   3. Select the appropriate signal source type, and then click Save.
      Signal source type must match the acquisition source, and the optional types include VGA, DVI, and HDMI.
      VGA: Displays blue screen when no source is connected.
      DVI/HDMI: Displays green screen when no source is connected.
   4. If video output appears, troubleshooting is complete; otherwise, proceed to the next step.
4. KAUJ RUAM 4
   Configure device output channels.
   1. Nkag mus rau hauv lub cuab yeej webnplooj.
   2. Select Setup > Display Management > Display Setup > Display Setup.
   3. Set parameters according to actual output channel requirements.Table 2-1 Tso saib teeb tsa parameter piav qhia 
      

      Parameter	Kev piav qhia
      Qhov	Xaiv lub qhov rau qhov tso zis screen.
      Channel	Xaiv cov channel ntawm qhov tso zis screen.
      Kev daws teeb meem	Set the resolution of the output screen. You can select Kev cai to define a custom resolution.
      Tso zis hom	Teem cov zis hom rau qhov screen. Kub ntsaws: Outputs video only when the device output port is connected to a display. Forced Output: Outputs video regardless of whether the device output port is connected to a display.
      Suab Tso Tawm Hom	Teem lub suab tso zis hom. Sub-card Output: Decoded audio is output from the audio output port of the sub card. Main Control tso zis: Decoded audio is output from the audio output port of the main control. Sub-card & Main Control Output: Decoded audio is output simultaneously from both the sub card and main control audio output ports.
      Video tso zis hom	Sets the video output mode. You can select from DVI thiab HDMI.
      Chroma	Kho cov xim thiab saturation ntawm video.
      Brightness	Adjust the overall brightness of the video linearly. A larger value makes the video brighter, and vice versa. Setting this value too high can cause the video to appear hazy.
      Zoo sib xws	Adjust the contrast of the video. A larger value increases the difference between light and dark areas; a smaller value decreases it. Setting this value too high can cause dark areas to be overly dark and bright areas to become overexposed. Setting it too low can cause the video to appear hazy.
      Saturation	Adjust the intensity of the colors in the video. A larger value makes the colors richer (more intense), and vice versa. This adjustment does not affect the overall brightness of the video.
      Screen Color/Window Color	Set the background color for the screen and windows on the output screen.

   4. Nyem OK.
   5. Check whether the issue is resolved.
      Yog tias video tshwm, qhov kev daws teeb meem tiav. Txwv tsis pub, mus rau cov kauj ruam tom ntej.
5. STEP 5
   In Setup > Display Management > Display Setup > Display Setup, and then set the resolution.
   Yog tias video tshwm, qhov kev daws teeb meem tiav. Txwv tsis pub, mus rau cov kauj ruam tom ntej.
6. KAUJ RUAM 6
   Reduce the source resolution, or replace the cable with a shorter one. Do not use adapters, so that you can minimize signal reduction.
   Yog tias video tshwm, qhov kev daws teeb meem tiav. Txwv tsis pub, mus rau cov kauj ruam tom ntej.
7. KAUJ RUAM 7
   Plug the front panel connector out and in again, to make sure that it is securely plugged in. If video appears, the troubleshooting is complete. Otherwise, contact the technical support for assistance.

Vertical Screen Misalignment ntawm Splits 

Teeb meem piav
Thaum ntau cov ntxaij vab tshaus siv nyob rau hauv ib txoj kev sib cais, cov yeeb yaj duab ntawm qhov screen split tsis synchronized nyob rau hauv lub sij hawm.

Tej Yam Ua Tau
Txoj kab tsis raug ncua ncua kev teeb tsa rau phab ntsa video.

Kev daws

1. STEP 1 Log in to the device webnplooj.
   STEP  2 Select Setup > Display Management > Video Wall Setup.
   STEP 3 In the Video Wall Setup, double-click the corresponding video wall, set the line spacing delay parameter to 0, and then Click Save.
   This parameter does not require configuration for fine-pitch LED displays.
   STEP 4 Check whether the issue is resolved.
   If resolved, the troubleshooting is complete. Otherwise, contact relevant technical support.

 Ib nrab Green Screen ntawm Video Phab Ntsa

1. KAUJ RUAM 1
   Nkag mus rau hauv lub cuab yeej webnplooj.
2. KAUJ RUAM 2
   Select Setup > Display Management > Display Setup > Global Setup.
3. KAUJ RUAM 3
   Select Abnormal Stream Filtering, and then click Save.
   Selecting this option halves decoding performance and might cause lag.
4. KAUJ RUAM 4
   Check whether the issue is resolved.
   If resolved, the troubleshooting is complete. Otherwise, contact relevant technical support.

 Random Black Screen lossis Stuttering ntawm Video Phab Ntsa

Tej Yam Ua Tau 

• Insufficient decoding capability of the decoding channel.
• Excessive concurrent wall display streams, and inadequate main controller stream-pulling performance.
• Insufficient network bandwidth.
• Abnormal signal from the front-end source.

Kev daws 

1. KAUJ RUAM 1
   Yog tias webpage prompts Exceeds Decoding Capability, select lower-resolution streams for wall display.
   Xyuas seb cov zaub rov qab mus li qub. Yog tias muaj, qhov kev daws teeb meem tiav lawm. Txwv tsis pub, mus rau cov kauj ruam hauv qab no.
2. KAUJ RUAM 2
   Set the streaming mode to NetCard Pull Stream.
   1. Nkag mus rau hauv lub cuab yeej webnplooj.
   2. Select Setup > Display Management > Display Setup > Global Setup.
   3. Select all netcard pull stream and click Save.
      Xyuas seb cov zaub rov qab mus li qub. Yog tias muaj, qhov kev daws teeb meem tiav lawm. Txwv tsis pub, mus rau cov kauj ruam hauv qab no.
3. KAUJ RUAM 3
   Check network bandwidth.
   1. Select Information > System Status.
   2. Verify that all network interfaces in the device system status operate at Gigabit speed. If not, upgrade the network to Gigabit Ethernet.
   3.  Xyuas seb cov zaub rov qab mus li qub. Yog tias muaj, qhov kev daws teeb meem tiav lawm. Txwv tsis pub, mus rau cov kauj ruam hauv qab no.
4. KAUJ RUAM 4
   Log in to the front-end device webnplooj ntawv, thiab mam li xyuas seb puas nyob view kev ua haujlwm yog qhov qub.
   • If the live video on the front-end device is abnormal, this indicates a front-end signal issue. Contact technical support for the front-end device.
   • If the live video on the front-end device is normal, contact technical support for the video matrix device.

Flickering lossis kab cuam tshuam ntawm Video Phab Ntsa 

Tej Yam Ua Tau 

• Lack of common grounding between device and display power supplies.
• Substandard video cable quality or excessive cable length.

Kev daws 

1. KAUJ RUAM 1
   Nrhiav qhov chaw hauv av nyob ze ntawm lub hwj chim ntawm lub nraub qaum ntawm lub cuab yeej. Txuas nws mus rau qhov screen sawv nrog cov xov hlau zoo, thiab hauv av ob qho tib si rau lub ntiaj teb.
   Xyuas seb cov zaub rov qab mus li qub. Yog tias muaj, qhov kev daws teeb meem tiav lawm. Txwv tsis pub, mus rau cov kauj ruam hauv qab no.
2. KAUJ RUAM 2
   Replace with a higher-quality or shorter video cable. Avoid using signal converters to reduce signal reduction.
   Check whether the display returns to normal. If yes, the troubleshooting is complete. Otherwise, contact the technical support.

Tsis muaj suab tso zis tom qab yees duab ntawm phab ntsa

Tej Yam Ua Tau 

•  Audio is disabled in encoding settings.
• Incorrect audio output mode is selected in output settings.
• The audio function is disabled on the video wall page.
• Source video contains no audio track.
• Display device lacks speakers.
• Kev puas tsuaj audio cable.

Kev daws 

1. KAUJ RUAM 1
   Enable audio in encoding settings.
   • Nkag mus rau hauv lub cuab yeej webnplooj.
   • Select Setup > Signal Management > Local Signal > Encoding Setup.
   • In the A/V Enable row, select Audio, and then click Save.
   • Check whether the issue is resolved.
     If resolved, the troubleshooting is complete. Otherwise, proceed to the following steps.Configure the correct audio output mode.
     1. Nkag mus rau hauv lub cuab yeej webnplooj.
     2. Select Setup > Display Management > Display Setup.
     3. Select the correct audio output mode, click OK.
   • Sub Card Output: Decoded audio signals yog tso tawm los ntawm sub-card lub suab tso zis chaw nres nkoj.
   • Main Control Output: Decoded audio signals yog tso tawm los ntawm lub ntsiab tswj lub suab tso zis chaw nres nkoj.
   • Sub Card & Main Control Output: Decoded audio signals are simultaneously  output from both the sub card’s and main control’s audio output ports.
     Check whether the issue is resolved.
     If audio is present, the troubleshooting is complete. Otherwise, proceed to the following steps.
2. KAUJ RUAM 2
   Enable the audio function of the video wall.
   1. Nkag mus rau hauv lub cuab yeej webnplooj.
   2. Click the Video Wall tab.
   3. At the upper-right corner of the preview paj, click kom suab.
   4. 4) Check whether the issue is resolved.
      If audio is present, the troubleshooting is complete. Otherwise, proceed to the following steps.
3. KAUJ RUAM 3 Upload other videos with audio to the wall.
    If audio is present, the troubleshooting is complete. Otherwise, proceed to the following steps.
4. KAUJ RUAM 4 Confirm whether the display has built-in speakers. If not, connect external speakers.
   If audio is present, the troubleshooting is complete. Otherwise, proceed to the following steps.
5. KAUJ RUAM 5  Replace the audio cable between the device and the screen.
   If audio is present, the troubleshooting is complete. Otherwise, contact the technical support.

Distorted Xim los yog Brightness ntawm cov zis tso zis 

Tej Yam Ua Tau 

• Device and screen have impedance mismatch or inconsistent grounding.
• Excessive video transmission distance or significant signal reduction in video cables.
• Incorrect device settings for color, brightness, and more.

Kev daws 

1. KAUJ RUAM 1
   Xyuas seb qhov av impedance ntawm lub cuab yeej thiab lub vijtsam puas sib npaug. Yog tias tsis yog, hloov nrog qhov sib npaug impedance kom tsis muaj voltage difference between them.
   If the display returns to normal. If yes, the troubleshooting is complete. Otherwise, proceed to the following steps.
2. KAUJ RUAM 2
   Use shorter video cables. Avoid adapters to minimize signal reduction.
   If the display returns to normal. If yes, the troubleshooting is complete. Otherwise, proceed to the following steps.
3. KAUJ RUAM 3
   Reconfigure device color and brightness parameters.
   1. Nkag mus rau hauv lub cuab yeej webnplooj.
   2. Select Setup > Display Management > Display Setup > Display Setup.
   3. Configure chroma, brightness, contrast, and saturation for the output screen.
      Yog tias cov zaub rov qab mus rau qhov qub. Yog tias muaj, qhov kev daws teeb meem tiav lawm. Txwv tsis pub, hu rau technical support.

Mosaic Artifacts lossis Tsis muaj duab nyob hauv Daim Duab Nyob 

Teeb meem piav 

Nyob hauv view qhov rais ntawm lub cuab yeej webnplooj ntawv, cov khoom siv hauv lub sijhawm qhia pom cov duab mosaic lossis tsis tso saib cov yeeb yaj kiab nyob.

Tej Yam Ua Tau

• Kev sib txuas network tsis ruaj khov.
• The logged-in account has no permissions of the live view nplooj.
• Privacy masking is enabled on the front-end device.
• Poor source image quality or resource limitations for stream pulling on front-end devices.
• Kev txwv kev txwv rau kev rub cov kwj dej: Qhov siab tshaj plaws ntawm kev sib txuas kwj txuas tau txhawb nqa los ntawm cov cuab yeej pem hauv ntej tau mus txog.

Kev daws 

1. KAUJ RUAM 1 Plug network cables out and in again, to ensure stable network conditions for the device.
   If the display returns to normal. If yes, the troubleshooting is complete. Otherwise, proceed to the following steps.
   KAUJ RUAM 2Switch accounts or grant preview permissions to the current account.
   1. Nkag mus rau hauv lub cuab yeej webpage with the administrator account.
   2. Select Setup > System Config > User Management > User Management > User.
   3. Select the target user and click
   4. Xaiv Nyob view hauv cheeb tsam Authority.
      Yog Nyob view xaiv tsis tau, cov neeg siv pab pawg tsis muaj txoj cai no. Hloov tus neeg siv pab pawg koom nrog.
   5. Check whether the issue is resolved.
      If the display returns to normal. If yes, the troubleshooting is complete. Otherwise, proceed to the following steps.
2. KAUJ RUAM 3
   Check whether privacy masking is enabled on the source device. If enabled, disable privacy masking on the front-end device.
   If the display returns to normal. If yes, the troubleshooting is complete. Otherwise, proceed to the following steps.
3. KAUJ RUAM 4
   Switch between signal sources from different devices.
   Check whether the display returns to normal. If yes, the troubleshooting is complete. Otherwise, contact the technical support.

Lwm tus

Yuav Ua Li Cas Thib Peb Cov Khoom Siv Tau Txais Peb Cov Ntaus Ntaus 

1. KAUJ RUAM 1
   Nkag mus rau hauv lub cuab yeej webnplooj.
2. STEP    2
   Select Setup > Network > Port.
3. KAUJ RUAM 3
   Select Enable RTSP.
   The RTSP stream access format will be displayed.
4. KAUJ RUAM 4
   Nyem OK.
5. KAUJ RUAM 5
   Check whether the issue is resolved.
   If resolved, the troubleshooting is complete. Otherwise, contact relevant technical support.

Cov Identifiers hauv System Logs txhais li cas? 

1. KAUJ RUAM 1
   Nkag mus rau hauv lub cuab yeej webnplooj.
2. KAUJ RUAM 2
   Select Info > System Log.
3. KAUJ RUAM 3
   Select log type, set start time and end time, and then click Search.

Common restart identifiers are as follows. 

• 0x00: Normal restart.
• 0x01: Abnormal power failure (such as manual power cable removal. If unintended, typically indicates power supply or module failure).
• 0x02: Log exception.
• 0x05: Sub card exception.
• 0x6 (a, c, f, or 6): Software crash (requires stack trace from the faulty device).
• 0x0a: Watchdog restart.
• 0x0c: Power off, and then restart.

Kev sib txuas tsis ruaj khov 

Teeb meem piav
Lub cuab yeej nquag disconnects, los yog kwj-rub thaum nyob view yog tsis ruaj tsis khov nrog mosaic artifacts.

Tej Yam Ua Tau 

• Unstable network conditions.
• IP address conflicts.
• Switch failure or configuration error in local area network (LAN).

Kev daws 

1. STEP    1
   Plug network cables out and in again for stable network.
2. KAUJ RUAM 2
   If the network recovers, the troubleshooting is complete. Otherwise, proceed to the next step. Log in to the device local interface, and configure its IP address again.
   If the network recovers, the troubleshooting is complete. Otherwise, proceed to the next step.
3. KAUJ RUAM 3
   Check whether the configuration of the switch is correct. If there are any errors, correct them promptly.
   If the network recovers, the troubleshooting is complete. Otherwise, contact the technical support.

Lub tswb ceeb toom tsis tuaj yeem cuam tshuam 

Teeb meem piav 
Lub tswb ceeb toom yuav kav ntev txawm tias tom qab qhov kev tshwm sim tshwm sim tau raug daws lawm.

Tej Yam Ua Tau
Software version qhov teeb meem.

Kev daws

1. KAUJ RUAM 1
   Nkag mus rau hauv lub cuab yeej webnplooj.
2. KAUJ RUAM 2
   Select Setup > System Config > System Upgrade.
3. KAUJ RUAM 3
   Click Import, and then select the correct upgrade file.  
4. KAUJ RUAM 4
   Nyem Upgrade.
   A progress bar will be displayed during the upgrade. The device will automatically restart upon successful upgrade.

Ua Yeeb Yaj Kiab Video Files Tsis Tau Ua Si 

Teeb meem piav
Select Info > Device Info > Decoding Info, and then click  channel, but the video cannot be played.

Tej Yam Ua Tau
The downloaded .dav file hom ntawv xav tau tus neeg uas ua ntawv tau tshaj, uas tej zaum yuav tsis raug ntsia rau hauv lub computer hauv zos.

Kev daws

• Download peb Player lossis VLC Media Player ua si .dav files.
• Convert the downloaded video to the .avi format before playing.

Daim Ntawv Ntxiv 1 Kev Pom Zoo Kev Ruaj Ntseg

Account Management

1. Siv cov passwords nyuaj
   Thov xa mus rau cov lus qhia hauv qab no los teeb tsa tus password:
   • Qhov ntev yuav tsum tsis pub tsawg tshaj 8 cim;
   •  suav nrog yam tsawg kawg yog ob hom cim: cov tsiaj ntawv loj thiab qis, cov lej thiab cov cim;
   • Tsis txhob muaj lub npe ntawm tus account lossis lub npe ntawm tus account hauv qhov kev txiav txim rov qab;
   • Tsis txhob siv cov cim txuas ntxiv, xws li 123, abc, thiab lwm yam;
   • Tsis txhob siv cov cim rov qab, xws li 111, aaa, thiab lwm yam.
2. Hloov passwords ib ntus
   Nws raug nquahu kom hloov pauv tus password rau hauv lub sijhawm kom tsis txhob muaj kev pheej hmoo ntawm kev twv lossis tawg.
3. Faib nyiaj thiab tso cai kom tsim nyog
   Tsim nyog ntxiv cov neeg siv raws li cov kev pabcuam thiab kev tswj hwm thiab muab cov kev tso cai tsawg kawg nkaus rau cov neeg siv.
4. Pab kom account lockout function
   Tus account lockout muaj nuj nqi yog enabled los ntawm lub neej ntawd. Koj raug qhia kom ua kom nws qhib los tiv thaiv tus as khauj kev ruaj ntseg. Tom qab ntau qhov kev sim ua tsis tau tiav, tus lej sib txuas thiab qhov chaw nyob IP yuav raug kaw.
5. Teem thiab hloov kho tus password rov pib dua cov ntaub ntawv raws sijhawm
   Peb lub cuab yeej txhawb nqa tus password rov ua haujlwm. Txhawm rau txo qhov kev pheej hmoo ntawm txoj haujlwm no raug siv los ntawm cov neeg ua phem hem, yog tias muaj kev hloov pauv hauv cov ntaub ntawv, thov hloov kho raws sijhawm. Thaum teeb tsa cov lus nug txog kev ruaj ntseg, nws raug nquahu kom tsis txhob siv cov lus teb yooj yim twv.

Qhov Kev Pabcuam Kev Ua Haujlwm 

1. Qhib HTTPS
   Nws raug nquahu kom koj ua kom HTTPS nkag mus Web kev pabcuam los ntawm kev ruaj ntseg channel.
2. Encrypted kis ntawm lub suab thiab video
   Yog tias koj cov ntaub ntawv audio thiab video tseem ceeb heev lossis rhiab heev, peb xav kom koj siv encrypted kis tau tus mob kom txo tau qhov kev pheej hmoo ntawm koj cov ntaub ntawv audio thiab video raug eavesdropped thaum kis tau tus mob.
3. Tshem tawm cov kev pabcuam tsis tseem ceeb thiab siv hom kev nyab xeeb
   Yog tias tsis xav tau, nws raug pom zoo kom kaw qee qhov kev pabcuam xws li SSH, SNMP, SMTP, UPnP, AP hotspot thiab lwm yam, txhawm rau txo qhov chaw nres.
   Yog tias tsim nyog, nws raug pom zoo kom xaiv hom kev nyab xeeb, suav nrog tab sis tsis txwv rau cov kev pabcuam hauv qab no:
   • SNMP: Xaiv SNMP v3, thiab teeb tsa muaj zog encryption thiab authentication passwords.
   • SMTP: Xaiv TLS kom nkag mus rau mailbox server.
   • FTP: Xaiv SFTP, thiab teeb tsa cov passwords nyuaj.
   • AP hotspot: Xaiv WPA2-PSK encryption hom, thiab teeb tsa cov passwords nyuaj. 2.4 Hloov HTTP thiab lwm yam kev pabcuam chaw nres nkoj
     Nws raug nquahu kom koj hloov qhov chaw nres nkoj ntawm HTTP thiab lwm yam kev pabcuam rau ib qho chaw nres nkoj ntawm 1024 thiab 65535 kom txo tau qhov kev pheej hmoo ntawm kev twv los ntawm cov neeg ua phem.

Network Configuration

1. Pab kom tso npe
   Nws raug nquahu kom koj qhib cov npe tso cai ua haujlwm, thiab tsuas yog tso cai IP hauv daim ntawv tso cai nkag mus rau lub cuab yeej. Yog li ntawd, thov nco ntsoov ntxiv koj lub computer IP chaw nyob thiab txhawb nqa ntaus ntawv IP chaw nyob rau hauv daim ntawv tso cai.
2. MAC chaw nyob khi
   Nws raug nquahu kom koj khi tus IP chaw nyob ntawm lub rooj vag mus rau MAC chaw nyob ntawm lub cuab yeej kom txo tau qhov kev pheej hmoo ntawm ARP spoofing.
3. Tsim kom muaj kev ruaj ntseg network ib puag ncig
   Txhawm rau kom zoo dua kev ruaj ntseg ntawm cov cuab yeej thiab txo cov kev pheej hmoo cyber, cov hauv qab no tau pom zoo:
   • Disable qhov chaw nres nkoj mapping muaj nuj nqi ntawm lub router kom tsis txhob ncaj qha mus rau lub intranet li los ntawm sab nraud network.
   • Raws li qhov xav tau ntawm lub network tiag tiag, faib lub network: yog tias tsis muaj kev sib txuas lus xav tau ntawm ob lub subnets, nws raug nquahu kom siv VLAN, rooj vag thiab lwm txoj hauv kev los faib lub network kom ua tiav kev sib cais network.
   • stablish 802.1x access authentication system to reduce the risk of illegal terminal access to the private network.

Kev Ntsuam Xyuas Kev Ruaj Ntseg

1. Tshawb xyuas cov neeg siv online
   Nws raug nquahu kom kuaj xyuas cov neeg siv online tsis tu ncua txhawm rau txheeb xyuas cov neeg siv tsis raug cai.
2. Kos lub cav ntaus ntawv
   By viewHauv cov cav, koj tuaj yeem kawm txog IP chaw nyob uas sim nkag mus rau hauv lub cuab yeej thiab cov haujlwm tseem ceeb ntawm cov neeg siv nkag.
3. Configure network log
   Vim lub peev xwm cia ntawm cov khoom siv tsawg, lub cav khaws cia yog txwv. Yog tias koj xav tau txuag lub cav rau lub sijhawm ntev, nws raug nquahu kom ua kom lub network log muaj nuj nqi kom paub meej tias cov cav tseem ceeb tau synchronized rau lub network log server rau kev taug qab.

Software Security

1. Hloov kho firmware hauv lub sijhawm
   Raws li kev lag luam tus qauv kev khiav hauj lwm specifications, lub firmware ntawm cov cuab yeej yuav tsum tau hloov kho mus rau qhov tseeb version nyob rau hauv lub sij hawm nyob rau hauv thiaj li yuav xyuas kom meej tias cov cuab yeej muaj qhov tseeb functions thiab kev ruaj ntseg. Yog tias lub cuab yeej txuas nrog rau pej xeem network, nws raug nquahu kom ua kom muaj kev hloov kho hauv online tsis siv neeg tshawb pom muaj nuj nqi, kom tau txais cov ntaub ntawv hloov tshiab firmware tso tawm los ntawm cov chaw tsim khoom raws sijhawm.
2. Hloov kho cov neeg siv software hauv lub sijhawm
   Nws raug nquahu kom rub tawm thiab siv cov software tshiab tshaj plaws.

Kev tiv thaiv lub cev
Nws raug nquahu kom koj ua qhov kev tiv thaiv lub cev rau cov khoom siv (tshwj xeeb yog cov khoom siv khaws cia), xws li tso cov cuab yeej hauv chav tshuab thiab txee, thiab muaj kev tswj xyuas thiab tswj qhov tseem ceeb hauv qhov chaw kom tiv thaiv cov neeg ua haujlwm tsis raug tso cai los ntawm kev puas tsuaj rau cov khoom siv thiab lwm yam khoom siv peripheral. (xws li USB flash disk, serial chaw nres nkoj).

FAQ

Kuv yuav ua li cas yog tias lub cuab yeej ua haujlwm tsis zoo?

If you encounter device malfunctions, refer to the manual for troubleshooting steps. If issues persist, contact customer support for further assistance.

Cov ntaub ntawv / Cov ntaub ntawv

Video Matrix M70-4u-E Multi Service Video Management Platform Matrix Display Control Decoder [ua pdf] Cov neeg siv phau ntawv qhia M70-4u-E Multi Service Video Management Platform Matrix Display Control Decoder, M70-4u-E, Multi Service Video Management Platform Matrix Display Control Decoder, Management Platform Matrix Display Control Decoder, Matrix Display Control Decoder, Control Decoder, Decoder

Cov ntaub ntawv

• Cov neeg siv phau ntawv