Cov ntsiab lus zais
1 SEMTECH XR80 Gateways Modules thiab SIMs
2 Specifications:
3 Ua ntej koj pib:
4 Yuav Thov Li Cas RMA:
5 RMA Cov txheej txheem tso cai:
6 Yuav Ua Li Cas Rov Qab Cov Khoom Muag:
7 Sierra Wireless (Cov Khoom Siv) Warranty Repair Process
8 Ua ntej koj Pib
9 Yuav Thov Li Cas RMA
10 RMA tso cai txheej txheem
11 Yuav ua li cas Rov qab tau cov khoom
12 RMA Warranty Repair Procedure
13 RMA Warranty thiab Kho Txoj Cai
13.1 Txoj Cai Kho
14 Txoj Cai Warranty
15 FAQ
15.1 Q: Kuv tuaj yeem txheeb xyuas qhov xwm txheej ntawm kuv RMA li cas?
16 Cov ntaub ntawv / Cov ntaub ntawv
16.1 Cov ntaub ntawv

SEMTECH XR80 Gateways Modules thiab SIMs

USER MANUAL

Specifications:

  • Hom Lub Npe: Sierra Wireless
  • Yam khoom: Warranty Repair Return Process User Guide
  • Chaw tsim tshuaj paus: Sierra Wireless Inc.

Ua ntej koj pib:

Ua ntej pib txheej txheem RMA, xyuas cov hauv qab no:

  • Ua lub Hoobkas pib dua ntawm cov khoom
  • Siv ib qho kev hloov tshiab firmware tseem tos

Yuav Thov Li Cas RMA:

Ua raws li cov kauj ruam no los thov RMA rau kev kho kho:

  1. Hu rau SWI kev txhawb nqa ntawm email, web, los yog hu xov tooj kom thov RMA
  2. Yog tias cov khoom lag luam tawm ntawm tus qauv warranty, kev tso cai los them cov kev pabcuam uas tsis muaj kev lav phib xaub yuav tsum tau ua
  3. Xyuas cov khoom warranty xwm txheej ntawm Warranty Checker

RMA Cov txheej txheem tso cai:

Case/Ticket Number: Ib tus lej tshwj xeeb yuav raug tsim thaum hu rau SWI kev txhawb nqa.

RMA Tus lej: Yog tias kev daws teeb meem ua tsis tiav, tus lej RMA yuav raug xa rov qab.

Yuav Ua Li Cas Rov Qab Cov Khoom Muag:

Ua raws li cov lus qhia shipping tau muab thaum tau txais tus lej RMA kom rov qab cov khoom rau kev kuaj mob thiab kho.

Sierra Wireless (Cov Khoom Siv) Warranty Repair Process

Cov ntaub ntawv no muab kev taw qhia txog kev thov rau SWI (Sierra Wireless Inc.) cov khoom kho. Kev kho cov txheej txheem ua haujlwm yog qhov tseem ceeb raws li hauv qab no:

1. Koj yuav tsum txiav txim siab seb qhov teeb meem tshwm sim tom qab ua lub Hoobkas pib dua thiab siv cov kev hloov kho tshiab uas tseem tshuav.
2. Hu rau SWI kev txhawb nqa kom thov RMA (Kev Tso Cai Xa Khoom Rov Qab). SWI kev txhawb nqa yuav muab tus lej xov tooj thiab tuaj yeem tiv tauj koj los txiav txim seb qhov teeb meem puas tuaj yeem raug kho los ntawm kev deb lossis yog xav tau RMA.
3. Yog tias cov khoom yuav tsum tau xa rov qab rau kev kuaj mob thiab kho ntxiv, koj yuav tau txais tus lej RMA thiab cov lus qhia shipping.
4. Thaum tau txais cov khoom, SWI warranty & pab neeg kho yuav ua kev kuaj mob thiab xa rov qab cov khoom qub / rework khoom lossis hloov.

Ua ntej koj Pib

SWI tuaj yeem pab koj zoo dua yog tias koj muaj cov ntaub ntawv hauv qab no ntawm tes ua ntej pib txheej txheem RMA:

  • Koj lub npe (Yog tias koj sawv cev rau lub tuam txhab, thov muab lub tuam txhab npe thiab).
  • Koj qhov chaw nyob shipping xa rov qab.
  • Koj cov ntaub ntawv tiv tauj xws li npe, xov tooj, fax, thiab email.
  • Cov qauv khoom npe thiab tus lej xov tooj (piv txwv li, FSN lossis Tus Tswv FSN thiab lwm yam); thiab
  • Cov lus piav qhia ntxaws txog cov teeb meem lossis teeb meem rau txhua tus naj npawb.

Tej zaum peb yuav tsis tuaj yeem ua raws li koj qhov kev thov yog tias peb tsis muaj cov ntaub ntawv xav tau.

Yuav Thov Li Cas RMA

Sierra Wireless muab peb txoj hauv kev rau koj thov RMA yog tias koj xav tau rov qab cov khoom lag luam rau kev kho vaj tse: web, email thiab xov tooj. Koj tuaj yeem thov RMA rau cov khoom lag luam uas tsis tau them los ntawm tus qauv lav nrog kev tso cai los them cov kev pabcuam uas tsis muaj kev lav phib xaub, SWI tuaj yeem lossis tsis lees txais qhov kev thov tsis tau lees paub. Koj tuaj yeem tshawb xyuas cov khoom warranty xwm txheej ntawm http://csm.sierrawireless.com/warrantychecker.aspx

Nco tseg: Ua ntej thov RMA, thov xyuas kom meej tias lub Hoobkas rov pib dua, thiab firmware lossis software hloov tshiab tau thov raws li kev pom zoo los ntawm SWI.

Email:
Koj tuaj yeem xa email mus rau email chaw nyob hauv qab no:

repairs@sierrawireless.com
Thov nco ntsoov suav nrog cov ntaub ntawv hauv ntu Ua ntej koj Pib Pib, saum toj no.

Webqhov chaw:
Koj tuaj yeem thov RMA ntawm cov hauv qab no web chaw nyob:
https://www.sierrawireless.com/support/#/RepairandWarranty
Koj yuav tau txais email ceeb toom nrog koj daim pib rooj plaub # tam sim ntawd thaum xa koj daim ntawv thov online. Koj tuaj yeem cia siab tias yuav tau txais cov lus teb los ntawm kev txhawb nqa lossis tus lej RMA hauv 2-3 hnub ua haujlwm.

Xov tooj:
Koj tuaj yeem hu xov tooj dawb 1-877-687-7795 Ib mus cuag SWI technical support center
(kev xaiv 2) lossis Warranty & Rov qab (xaiv 3 - suab xa ntawv).

SWI cov kws tshuaj ntsuam xyuas kev paub txog kev txhawb nqa yuav pab koj daws / txheeb xyuas qhov teeb meem kev txawj ntse, sau tag nrho cov ntaub ntawv thiab ua raws li koj qhov kev thov. Yog tias xav tau RMA, koj yuav tau txais email ceeb toom nrog RMA# thiab cov lus qhia xa khoom hauv 2-3 hnub ua haujlwm.

RMA tso cai txheej txheem

Case/Ticket Number
Tus naj npawb / daim pib yuav raug tsim tom qab koj hu rau peb ntawm ib qho ntawm cov txheej txheem saum toj no. Peb siv tus lej no los txheeb xyuas koj thiab taug qab koj qhov kev thov ua ntej muab tus lej RMA rau koj. Raws li qhov xwm txheej ntawm qhov teeb meem koj tau tshaj tawm, peb pab neeg txhawb nqa tuaj yeem ncav cuag koj ua ntej RMA muab los sim daws qhov teeb meem hauv xov tooj.

RMA Number
Cov khoom lag luam teeb meem uas peb tsis tuaj yeem daws teeb meem tau zoo lossis kuaj xyuas deb ntawm kev txhawb nqa xov tooj lossis email yuav raug xa tawm RMA. Hauv qhov no, peb yuav muab koj tus lej RMA tshwj xeeb (ib tsab ntawv ua raws li xya tus lej) raws li cov ntaub ntawv hauv rooj plaub / daim pib. Koj tuaj yeem siv RMA tus email chaw nyob thiab tus lej RMA txhawm rau txheeb xyuas RMA xwm txheej ntawm https://csm.sierrawireless.com/WarrantyChecker.aspx 

Yuav ua li cas Rov qab tau cov khoom

Thaum ib tus lej RMA tau tshaj tawm lawm, koj yuav tau txais cov lus qhia ntawm email rau xa cov khoom rov qab mus rau SWI. Ua raws li cov lus qhia no kom tsis txhob ncua sijhawm lossis tsis lees txais.

Ua ntej koj xa cov khoom xa mus rau Sierra Wireless, thov:

  • Tshem tawm tag nrho cov yam ntxwv, khoom siv, khoom siv hluav taws xob, qhov chaw, kev xaiv, cov khoom thib peb, kev hloov pauv, thiab cov ntawv txuas tsis nyob rau hauv qhov kev pab cuam lav.
  • Xyuas kom lub tsev xa rov qab tsis muaj kev puas tsuaj rau lub cev lossis tampkev pom.
  • Xyuas kom cov khoom lag luam tsis muaj kev lav phib xaub lossis kev txwv tsis pub muaj kev sib pauv.
  • Xyuas kom cov khoom no deregistered los ntawm ib tug neeg nqa khoom los yog cov chaw muab kev pab.
  • Thaub-up lossis ruaj ntseg tag nrho cov kev pab cuam, cov ntaub ntawv, thiab lwm yam khoom siv tsis tau uas yuav ploj mus yog tias lub tsev rov qab hloov pauv.

RMA Warranty Repair Procedure

Thov xyuas kom meej tias peb tau txais koj cov khoom tsis pub dhau 30 hnub ntawm RMA qhov kev tshaj tawm los tuav koj qhov tseem ceeb ntawm kev txhawb nqa.

1. SWI yuav ua qhov kev soj ntsuam pom thaum tau txais cov khoom.
Yog tias nws tau txiav txim siab tias cov khoom puas yog lub cev puas tsuaj, koj yuav tau txais daim ntawv tso cai kwv yees tus nqi rau cov khoom hloov. Yog tias koj tsis kam them tus nqi, SWI yuav caw koj los khaws cov khoom lossis pom zoo kom muab pov tseg ntawm SWI lub chaw pabcuam.
2. SWI yuav ua tag nrho cov kev ntsuam xyuas ua haujlwm ntawm cov khoom.
a. Yog tias cov khoom dhau tag nrho peb cov kev xeem nruj, koj yuav raug them rau cov kev pabcuam kuaj mob thiab xa rov qab.
b. Nyob rau hauv qhov xwm txheej uas SWI nrhiav pom kev ua haujlwm tsis ua haujlwm thaum kuaj:
i. Cov khoom yuav raug kho los yog hloov nrog lub hom tshiab los yog rebuilt unit uas yuav siv tau refurbished qhov zoo sib xws thiab functionality. Txhua yam khoom siv hloov pauv los ntawm SWI yuav yog qhov sib npaug lossis ua haujlwm zoo dua.
ii. SWI tuaj yeem thim rov qab tus nqi yuav khoom ntawm cov khoom. Tus nqi yuav khoom yuav yog tus nqi them ntawm daim ntawv them nqi lossis daim nqi ntawm tus neeg xa khoom, lossis tus nqi muag ntawm cov khoom muag ncaj qha los ntawm Sierra Wireless.

Lus Cim: Rau cov khoom yuav los ntawm Tus Neeg Muag Khoom, koj yuav tsum tau hu rau tus Distributor ncaj qha thaum sau ntawv ceeb toom los ntawm SWI kom tau txais lawv cov nyiaj rov qab.

3. SWI siv firmware lossis software hloov tshiab rau cov khoom lossis cov khoom hloov pauv.
4. SWI xa cov khoom kho lossis hloov rov qab rau koj. Koj yuav tau txais email ceeb toom nrog tus lej shipping rau kev taug qab lub hom phiaj.
Thaum SWI xa cov khoom kho rov qab rau koj, Daim Ntawv Kho Cov Khoom Muag yuav muab tso rau hauv lub thawv xa khoom, nrog cov ntaub ntawv hauv qab no:

  • Koj lub npe;
  • Koj cov ntaub ntawv tiv tauj (lub npe hu, xov tooj, email) thiab xa rov qab chaw nyob;
  • RMA Tus lej;
  • Qauv;
  • FSN tus lej lossis Tus lej Hloov;
  • Warranty xwm txheej;
  • Dab tsi tau ua rau txhua chav.

RMA Warranty thiab Kho Txoj Cai

Txoj Cai Kho
  • Txhua tus neeg siv khoom yuav tsum tau txais tus lej RMA ua ntej xa lawv cov khoom rau SWI.
    Txhua yam khoom tau txais yam tsis muaj tus lej RMA lossis tsis ua raws li cov lus qhia thauj khoom tuaj yeem ncua sijhawm lossis tsis lees paub.
  • SWI cia siab tias yuav tau txais RMA cov khoom xa tuaj tsis pub dhau 30 hnub ntawm RMA tshaj tawm, kev ncua yuav ua rau RMA tshem tawm. Kev xa khoom tau txais tom qab 30 hnub tuaj yeem poob lawv qhov tseem ceeb ntawm kev ua haujlwm, ua rau lub sijhawm hloov pauv ntev dua. Qee qhov xwm txheej, tej zaum koj yuav tau thov tus lej RMA tshiab.
  • SWI txwv tsis pub cov neeg siv khoom xa hauv cov khoom siv tshwj tsis yog thov tshwj xeeb.
  • SWI tsis hloov lossis xa cov khoom siv rov qab thiab tsis muaj lub luag haujlwm rau cov khoom ploj lossis ploj lawm.
  • Ib daim ntawv RAF (Daim Ntawv Pom Zoo Kho Kho) rau cov kev pabcuam uas tsis yog Warranty raug xa tuaj rau koj yog tias cov khoom raug txiav txim siab tias yog Out-of-Warranty, SWI muab RMA tsuas yog tom qab koj tau pom zoo cov nqi. Tus nqi tiag tiag yuav tsawg dua li qhov kwv yees, qhov twg SWI yuav rov qab rau koj qhov txawv.
  •  Nyob rau hauv cov ntaub ntawv uas yuav tsum tau ib tug tsis txhaum cai them nqi, SWI yuav khaws koj cov khoom kom txog rau thaum tag nrho cov nyiaj them los ntawm koj ntawm tag nrho cov nqi rau kev kuaj mob. Yog tias koj tsis tau thov koj cov khoom thiab them tag nrho cov nqi them tsis pub dhau rau caum hnub tom qab tau ceeb toom los ntawm SWI tias koj cov khoom tau raug kuaj, SWI yuav caw koj los sau cov khoom thiab lees txais cov khoom xa tuaj pauv rau cov nqi them. .
  • Yog tias cov khoom tsis ua haujlwm nyob rau hauv thawj lub hlis tom qab hnub ntawm kev yuav khoom, nws raug suav tias yog tuag thaum tuaj txog. SWI yuav siv kev siv zog zoo tshaj plaws los muab cov khoom hloov tshiab.
  • Ib qho khoom siv hloov pauv RMA yuav nqa cov cai lav los ntawm cov khoom qub.
  • Nyob rau hauv qhov xwm txheej uas SWI xa ib qho kev hloov rau koj ua ntej, cov khoom hloov yuav tsis nyob rau hauv warranty kom txog thaum cov khoom qub tau txais ntawm SWI.
  • SWI muab cov khoom kho lossis hloov khoom rau lub sijhawm cuaj caum (90) hnub lossis qhov seem ntawm Lub Sijhawm Warranty, qhov twg ntau dua.

Txoj Cai Warranty

© 2022 Sierra Wireless Inc. All rights reserved.

FAQ

Q: Kuv tuaj yeem txheeb xyuas qhov xwm txheej ntawm kuv RMA li cas?

A: Koj tuaj yeem tshawb xyuas qhov xwm txheej ntawm koj RMA siv RMA tus email chaw nyob thiab tus lej RMA ntawm
https://csm.sierrawireless.com/WarrantyChecker.aspx

 

Cov ntaub ntawv / Cov ntaub ntawv

SEMTECH XR80 Gateways Modules thiab SIMs [ua pdf] Cov neeg siv phau ntawv qhia
XR80 Gateways Modules thiab SIMs, XR80, Gateways Modules thiab SIMs, Modules thiab SIMs

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