Yealink W70B and W56H DECT Phone Quick Start Guide

What's in the box?

W70B Base Parts

• A. 1 Base Station: A compact, rectangular device with the Yealink logo on the front and a Wi-Fi symbol indicating its wireless capabilities. The rear has ports for power and Ethernet.
• B. 1 Base Stand: A black plastic stand designed to hold the Base Station upright, with slots for cables.
• C. 1 Power Adapter: A black power adapter with two cables, one for the adapter and one for the Base Station.
• D. 1 Ethernet Cable: A standard network cable with RJ45 connectors.

W56H Handset Parts

• A. 1 Handset: A sleek, white cordless handset with a large color screen, a navigation pad, a keypad, and an earpiece.
• B. 1 USB Charge Cradle: A white cradle with a USB port, designed to hold the handset for charging.
• C. 1 Power Adapter: A black power adapter with a USB cable for the charging cradle.
• D. 1 Rechargeable Battery: The battery pack for the handset.
• E. 1 Belt Clip: A plastic clip designed to attach the handset to a belt or clothing.

Guided Setup

Connect Cables

Follow these steps to install your phones. Once plugged in, the phone will automatically download its configuration and start to work after a few minutes.

Connecting the Cordless Base:

1. Open the box and remove the Cordless Base, Power Adapter, and Ethernet cable.
2. Connect one end of the Ethernet cable to the Internet port on the rear of the Base Station.
3. Connect the other end of the Ethernet cable to any free port on your existing router or your data network.
4. Connect the Base Station Power Adapter to the connector on the Base Station, and then plug the Power Adapter into a power outlet.

Power Options:

• a. AC Power Option: Connects the power adapter directly to the Base Station and a power outlet.
• b. PoE (Power over Ethernet) Option: Utilizes an IEEE 802.3af compliant PoE Hub/Switch to power the Base Station via the Ethernet cable.

Attach the Base Stand

Align the snap-fits on the Base Station with the corresponding holes on the Base Stand. Push forward until they snap into place.

Setting up the Cordless Handsets

1. Open the box and remove the Handset, Power Adapter, Batteries, Belt Clip, and Charging Cradle.
2. On the Handset, open the battery cover, insert the battery correctly, and then close the battery cover.
3. Connect the Charging Cradle Power Adapter into a power outlet.
4. Connect the optional Belt Clip to the Handset if desired.
5. Place the Handset into the Charging Cradle.

For optimal battery performance, charge the phone for 6 hours before using. Once plugged in and operational, the voicemail box is functional with a default greeting.

Connect the charger cradle and charge the handset.

Handset Registration

Important initial setup information:

Your new Handsets are not yet registered with a Base. It is critically important that the Handsets assigned to the W70B Base in HostPilot are in the same order that Handsets are registered to the Base. Once registered with the base, Handsets occupy a 'Handset Position' between 1 and 10, and the 'Handset Position' is mapped to the Handset's serial number. Following a specific setup procedure will ensure that the expected User, phone number, and extension will be displayed on the correct Handset.

Please see the Knowledge Base article at: https://support.intermedia.com/app/articles/detail/a_id/15553

Voicemail Box Setup

RECORDING YOUR PERSONAL VOICEMAIL GREETING

1. Press the ✉️ "Messages" button.
2. Enter the PIN provided by your Administrator, followed by the # key.
3. Select option 3 for personal options.
4. Select option 1 to record your voicemail greeting.
5. Follow the voice prompts to record and check your greeting.

CHANGING THE PIN FROM THE PHONE

1. Press the ✉️ "Messages" button.
2. Enter the PIN provided by your Administrator, followed by the # key.
3. Select option 3 for personal options.
4. Select option 2 to change your PIN.
5. Enter the new PIN when prompted. Press # when done.

Features

The Yealink W56H Handset has the following features:

1. Earpiece: Outputs audio during a phone call.
2. LCD Screen: Shows call information, handset status icons, prompt messages, etc.
3. Soft Keys: Labeled automatically to identify their context-sensitive features.
4. Speakerphone Key: Switches between the earpiece and speakerphone modes. Answers an incoming call.
5. Headset Connector: Connects a headset.
6. Off-hook Key: Answers an incoming call. Enters the redial call list. Places a call.
7. Keypad: Provides digits, letters, and special characters for context-sensitive applications.
8. Star Key: Enters the star symbol (⭐). Switches the silent mode on or off.
9. Redirect Key: Transfers a call to another party.
10. Microphone: Picks up audio during earpiece and hands-free calls.
11. Mute Key: Toggles the Mute feature on or off.
12. Pound Key: Enters the pound symbol (#). Locks or unlocks the handset keypad. Switches the input method.
13. On-hook Key/Power key: Long presses in the menu screen to return to the idle screen. Long presses to turn the handset on or off when the handset is idle. Cancels actions or ends a call. Rejects an incoming call.
14. Message Key: Indicates a new received voice mail or a missed call. Accesses the voice mail or the missed call list.

Navigation and Action Keys:

• Cursor/Navigation Keys: Moves the cursor, acts as shortcuts, scrolls through displayed information, or adjusts ringer volume/switches values.
• OK Button: Confirms actions or enters the main menu.

Displaying Information on the LCD Screen

The idle screen is divided into three parts: Status Line, Text Line, and Softkey Line.

Information Shown in the Status Line:

1. On hook (idle): Displays the signal strength indicator ?, internal handset number, and battery status ?.
2. Off hook: Displays the line ID.

Information Shown in the Text Line:

1. On hook (idle): Displays handset name, time and date, caller information when receiving an incoming call, and prompt messages.
2. Off hook: Displays the dialed digits.

Information Shown in the Softkey Line:

1. On hook (idle): Displays "History" and "Line".
2. Off hook: Displays various options according to the context of the specific feature.

Signal Strength and Battery Status

Signal Strength

Weak to strong: ? ? ? ? ?

No reception: ❌

Battery Status

The battery status displays on the top right-hand corner of the LCD screen:

• Full: ? ? ? ?
• High: ? ? ?
• Medium: ? ?
• Low: ?
• Need Charging: ?

Icon Instructions

Icons appearing on the LCD screen are described in the following table:

• ✅ Received Call
• ➡️ Placed Call
• ? Missed Call
• ?️ Voice Mail
• ? Keypad Lock
• ? Silent Mode
• ? Do Not Disturb
• ↪️ Call Forward
• ⏸️ Call Hold
• ? Call Mute
• ? Unassigned Outgoing Line
• ? Loudspeaker On
• ? Headset Mode On
• ? Anonymous Call Allowed
• ?? Anonymous Call Rejection

Commonly Used Features

Placing Outgoing Calls

When the phone is not in use:

1. Pick the Handset up from the Charging Cradle.
2. Dial an extension number or telephone number.
3. Press the green Call button ?.

When you are already on a call:

1. Press the Options softkey and use the down arrow to select "Hold" and press Ok. This will place the first call on hold and allow you to place a second call.
2. Press the Line softkey.
3. Press the Dial softkey.
4. Dial an extension number or telephone number and press the green Call button ?.
5. To resume the original call, end your second call, and press the Resume softkey.

Answering an Incoming Call

• On a Handset: Pick up the Handset from the Base Station or press the Accept softkey.
• On a Headset: Pick up the Handset from the Base Station or press the Accept softkey.
• On Speakerphone: Pick up the Handset from the Base Station and press the Speaker button.

Ignoring an Incoming Call

Press the "Silence" softkey to send the caller to voicemail.

Ending a Call

Press the red End Call button ?.

Hold

Placing a Call On Hold:

1. While on a call, press the Options softkey.
2. Use the down arrow to highlight "Hold" and press the Ok softkey. The call is now on hold.

Retrieving Calls On Hold:

Press the Resume softkey.

Transferring Calls

Blind Transfers:

1. While on a call, press the Options softkey.
2. Select "Transfer" and press the Ok softkey.
3. Dial an extension number or telephone number and press the Transfer Softkey.
4. The call is automatically transferred.

Attended (Consultative or Warm) Transfers:

1. While on a call, press the Options softkey.
2. Select "Transfer" and press the Ok softkey.
3. Dial an extension number or telephone number and press the green Call button ?.
4. When the party answers, announce the call.
5. Press the Transfer softkey.
6. The call is automatically transferred.

MUTE

1. While on a call, press the Mute button on the Handset.
2. To un-mute the call, press the Mute button again.

VOICEMAIL

1. Press and hold the 1 key on the Handset keypad or dial your phone's extension or phone number.
2. Enter your PIN when prompted, followed by #.

VOLUME ADJUSTMENT

• In-Call Volume: While on a call, press the left or right arrows on the keypad to raise or lower the volume.
• Ringer Volume: While the phone is not in use, press the left or right arrows on the keypad to raise or lower the ringer volume.

CALL WAITING

When an inbound call rings in, you will hear a beep tone emitted by your phone if it is already in use.

To Answer the Second Call:

1. Press the down arrow button to highlight the new call and press the "Accept" softkey; the original call goes onto Hold.
2. To switch back to the call on Hold, press the "Swap" softkey.

To Reject the Second Call:

Press the down arrow button to highlight the new call and press the "Reject" softkey; the caller goes to your voicemail box.

SPEAKERPHONE

• While the phone is not in use: Press the Speakerphone button to activate the speakerphone and get dial tone for an outbound call.
• While on a call on the Handset / Headset: Press the Speakerphone button to continue the current call on the speakerphone.

FORWARDING CALLS

1. Press the OK button on the keypad.
2. Arrow down to "Call Features" and press the "Ok" softkey.
3. Highlight "Call Forward" and press the "Ok" softkey twice.
4. Choose the type of forwarding needed, then press the "Ok" button.
5. Use the left or right arrow to select "Enabled."
6. Arrow down to the "Target" section and enter the forwarding destination number or extension, then press the "Save" softkey.

Forwarding Types:

• Always — Forwards all incoming calls.
• Busy — Forwards incoming calls when the phone is busy.
• No Answer — Forwards incoming calls when the phone is not answered.

We are here to help

Online: support.intermedia.com

Email: support@intermedia.com

Call: 1.800.379.7729 option 3

QUESTIONS? CONTACT US TODAY!

Company Name: [Company Name Placeholder]

Phone: 000.000.0000

Email: [Your Email Address Placeholder]

Company URL: [Company URL Placeholder]

©2024 Intermedia.net, Inc.