Hisense Fire TV Quick Setup Guide

Support Information

Congratulations on the purchase of your Hisense TV! For support, please use the following information:

Disclaimer

Subscriptions or other payments may be required to access content through some applications. Hisense is not responsible for the functioning of included or downloaded application services, which may depend on internet connection, local limitations, or other factors outside Hisense's control. Hisense expressly disclaims responsibility for any application service functioning at any time, for content within any application service, for disruptions of service, local or regional limitations, warranties of title, no infringement, and for implied warranties of merchantability or fitness for a particular purpose. By purchasing this device, you accept this disclaimer without any claim on Hisense at any time.

Supported Models

This Quick Setup Guide supports the following models:

• 55U65QF / 55U65QFB / 55U65QFC / 55U65QFD
• 65U65QF / 65U65QFB / 65U65QFC / 65U65QFD
• 75U65QF / 75U65QFB / 75U65QFC / 75U65QFD
• 85U65QF / 85U65QFB / 85U65QFC / 85U65QFD
• 100U65QF / 100U65QFB / 100U65QFC / 100U65QFD

What's in the box

Your Hisense TV comes with the following items:

• TV
• Power cord
• Remote control
• 2 base stands
• 4 screws (55"/65"/75"/100")
• Quick Setup Guide (this document)
• 1 set of AAA batteries
• Important Safety Information and Warranty Card
• 6 screws (85")

NOTE: The accessories may be different from the list above due to different models, countries/regions. Please refer to the actual accessory bag.

IMPORTANT: To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box.

Please check foam for accessories before discarding.

Disclaimer: This Quick Setup Guide is intended as a general guideline to help you set up your TV. Images throughout this document are for illustrative purposes only and may differ from the actual product.

Getting started

Step 1. Attach stand or mount

Before you start using your TV, attach your TV stand or mount it on the wall.

CAUTION:

• Disconnect the AC power cord before installing a stand or a wall mount bracket.
• The display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure.
• After the installation is completed, make sure the TV is steady on a table or firmly attached to a wall mount, before removing all protective film, if any.

Attach the TV stand

To attach the TV base stands to your TV:

1. Carefully place your TV face down on a clean, soft, flat surface.
2. Insert the TV base stands into the bottom slots on your TV.
3. Use the screws provided to secure each stand tightly.

For 55"/65"/75" TVs:

Diagram shows a TV placed face down. Two base stands are attached to the bottom of the TV using screws labeled M5x12.

For 85" TVs:

Diagram shows a TV placed face down. Two base stands are attached to the bottom of the TV using screws labeled M5x16.

For 100" TVs:

NOTE: Three or more persons are needed to install the TV. One person holds the TV to prevent tipping through the whole installation process.

1. One person holds the side of the TV, and the others remove the side cushions. Do not pinch the screen when holding the TV.
2. Insert the TV base stands into the bottom slots on your TV. Use the screws provided to secure each base stand tightly.
3. It takes three persons to transport the TV. The weight of TV with base stands is 140.0 lbs (63.5 kg). The furniture where the TV is placed should be tough enough to support it. Please make sure the width of the furniture is above 18.9 inches (480 mm).

Diagram shows a TV being held by two people, with side cushions being removed. Base stands are shown being attached to the bottom using screws labeled M5x16.

Attach the wall mount bracket (not included)

For 55"/65"/75"/85" TVs:

Before you begin the third-party manufacturer instructions, be sure to do the following things:

1. Place the TV on a clean, safe and cushioned surface.
2. Remove the TV stands if you have already attached them.
3. Place spacers (not included) in the corresponding bracket holes.

Diagram shows the rear of a TV with a wall mount bracket being attached. Spacers are shown between the TV and the bracket. Screws (not included) are shown securing the bracket.

For 100" TVs:

Before you begin the third-party manufacturer instructions, be sure to do the following things:

1. Keep the television vertically on the cushions. The TV weight with base stands is 140.0 lbs (63.5 kg). Make sure the wall is tough enough before hanging the TV.
2. Remove the TV stands if you have already attached them.
3. Place spacers (not included) in the corresponding bracket holes.

Diagram shows the rear of a 100" TV with a wall mount bracket being attached. Spacers are shown between the TV and the bracket. Screws (not included) are shown securing the bracket.

CAUTION:

• Follow instructions provided with the wall mount bracket. If it is not correctly mounted, the TV may fall and cause property damage or personal injury.
• When you attach the mount, be sure to use spacers (provided by the third-party manufacturer) between the TV and the bracket.
• To prevent internal damage to the TV and to ensure it is mounted securely, be sure to use fixing screws (not included) that are 9.5 - 11.5 mm (55"/65"/75") / 11.0 - 13.0 mm (85"/100") in length when measured from the attaching surface of the rear cover.

Diagram illustrating screw length: Shows a wall mount bracket, screw, spacer, and the rear cover of the TV. Indicates screw lengths of 9.5 - 11.5 mm for 55"/65"/75" TVs and 11.0 - 13.0 mm for 85"/100" TVs.

Number of wall mount screws: 4

It is not recommended to hang the TV on a slanted wall. When wall mounting, ensure your television remains parallel to the wall and does not lean forward.

Diagram showing a TV screen mounted on a vertical surface, indicating it should be parallel and not lean forward.

NOTE:

• If installed on a ceiling or slanted wall, or if the television is not parallel to the wall, the television may fall and result in property damage or severe personal injury.
• If you have additional questions, please contact the wall mount manufacturer or the retailer from which you purchased the TV.
• The diameter and length of the screws differ depending on the wall mount bracket model.

Step 2. Connect devices to your TV

Check to ensure that you have connected the right cables to the right ports securely. Loose connections can affect the quality of the picture image and color.

Back View

Diagram of the back of the TV showing port labels:

• Power Input: Connect the power cord here.
• Power indicator: The light is white in standby mode.
• Power button (Standby/Source): When the TV is in standby mode, quick press the power button to turn on the TV. When the TV is on, quick press the power button to call up the menu. Quick press to change the selection, long press to confirm your selection.
• ANT/CABLE: Connect an outdoor VHF/UHF antenna.
• HDMI: Connect a High Definition Multimedia Interface (HDMI) cable from an external device.
• AV IN: Connect a composite video cable and left-right audio cables from an external AV device.
• HEADPHONE [headphone]: Connect headphones to hear audio from the TV. Headphones with microphones are not supported.
• USB: Connect a USB device for browsing photos, music, and movies. The rate of speed of USB 3.0 port is 10 times faster than the USB 2.0 port. NOTE: You can still plug a USB 2.0 device into a USB 3.0 port; however, the rate of speed will not be as fast. USB 3.0 devices are also backwards compatible with USB 2.0 ports.
• DIGITAL AUDIO OUT: Connect an optical cable from an external digital audio system.
• LAN: Connect an Ethernet cable to access a network or the Internet. The TV also has a wireless connectivity feature.
• RESET: Quick press to make the TV enter standby mode. Long press for 5 seconds to reset the TV back to the factory setting.

Ports listed on the side panel:

• DC 5V 0.5A(MAX)
• ANT/CABLE
• HDMI 4 (4K@144Hz)
• HDMI 3 (4K@144Hz)
• RESET
• HDMI 2 (4K@60Hz)
• HDMI 1(eARC) (4K@60Hz)
• USB 1 (DC 5V 1A(MAX))
• AV IN

Step 3. Get to know controls

Control on the TV

Front view:

Diagram shows the front of the TV with a label pointing to the "Remote sensor" located below the screen.

Introduction

Unlock the power of your Hisense with Fire TV built-in with the included Voice Remote with Alexa. Use your voice to watch live TV, search for titles, play music, switch inputs, control compatible smart home devices, and more. Switch inputs and go from watching your favorite TV show to the big game. You can also ask Alexa to check the weather, set timers and reminders, and more. Here are a few things that you can do with your voice on your Hisense Fire TV:

Get your remote ready

The following table shows the buttons on your remote control and describes what they are for.

Diagram of the Hisense Fire TV remote control with numbered buttons:

NOTE: The picture is only for reference. Check information according to the actual remote control.

Insert the batteries

Remove the battery door and insert the two AAA batteries into your Voice Remote with Alexa.

Important information about the remote and batteries

• Discard batteries in a designated disposal area. Do not throw them into a fire.
• Remove old batteries immediately to prevent them from leaking into the battery compartment.
• If you do not intend to use the remote control for a long time, then remove the batteries.
• Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin, wash it immediately.
• Do not mix old and new batteries.
• Only use new 1.5v alkaline or 1.2NiMH rechargeable AAA sized batteries. Do not mix alkaline or rechargeable NiMH batteries.
• Do not continue using the remote if it gets warm or hot.
• Call our Support Center immediately on the support website.

Using your cable set-top box or satellite receiver remote as a 'universal' remote

If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a 'universal' remote, then visit the Support page to view a list of the codes.

Step 4. Power on the TV

Connect your power cord to the TV and plug it into a power outlet. Press the power button of the TV or the power button on the remote to turn on the TV. Your TV will display a launch screen showing the Hisense logo.

Step 5. Complete the first-time setup

The first time you turn on your TV, there is a guided setup to make it easy to connect your TV to the Internet and complete the setup of your TV. Your TV will automatically pair with your new Alexa Voice Remote.

1. If there are issues with the remote pairing, you will be prompted to pair your remote by pressing and holding the HOME button. If you continue to have issues, try re-inserting or replacing your batteries.
2. Select your Wi-Fi network from the list of Wi-Fi networks displayed on the screen.

NOTE: If your Wi-Fi network is password protected, please have your Wi-Fi network password handy to connect your TV to the Internet. If your network is hidden, select the Join Other Network. If required, enter your network password using the on-screen keyboard.

Step 6. Enjoy your TV!

Now that you've completed the first-time setup, your Home screen is your starting point for using your TV. Your Hisense TV provides a variety of entertainment options, so you'll always find something new. Use your TV to watch live channels, access video on demand to watch movies, and much more.

Troubleshooting

If you are having trouble with your TV, first try turning it off and on again. If this does not fix the problem, check the tips in the following table. If your problem is not listed in the following table, then contact Hisense support at one of the phone numbers on Page 2.

Product Specifications

55U65QF / 55U65QFB / 55U65QFC / 55U65QFD

65U65QF / 65U65QFB / 65U65QFC / 65U65QFD

75U65QF / 75U65QFB / 75U65QFC / 75U65QFD

85U65QF / 85U65QFB / 85U65QFC / 85U65QFD

100U65QF / 100U65QFB / 100U65QFC / 100U65QFD

General Specifications (Applicable to all models unless otherwise noted):

Disclaimer: All products, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise.

Certification and Compliance

NOTE: The following warnings only apply to products with such certification.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of [20] cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Declaration of conformity

Trade Name: Hisense

Model:

• 55U65QF / 55U65QFB / 55U65QFC / 55U65QFD
• 65U65QF/ 65U65QFB / 65U65QFC / 65U65QFD
• 75U65QF / 75U65QFB / 75U65QFC / 75U65QFD
• 85U65QF/ 85U65QFB / 85U65QFC / 85U65QFD
• 100U65QF / 100U65QFB / 100U65QFC / 100U65QFD

Responsible Party: Hisense USA Corporation

Service Address: 105 Satellite BLVD Suite I, Suwanee, GA 30024

Service Phone Number: 1-888-935-8880