NZXT | Gaming PCs: Prebuilt Desktops & Rentals + PC Components & Gear
NZXT | Gaming PCs: Prebuilt Desktops & Rentals + PC Components & GearNZXT SupportNZXT Warranty
NZXT Support CenterNZXT CAM | PC Monitoring and Configuration Software
User Manual for NZXT models including: MS-1WRAX-WM, Lift PC Gaming Mouse, MS-1WRAX-WM Lift PC Gaming Mouse
Lift (White) | Wired RGB Gaming Mouse | NZXT
Lift (schwarz) | Kabelgebundene RGB-Gaming-Maus | NZXT
File Info : application/pdf, 22 Pages, 1,001.01KB
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8.
8.1 SUPPORT .................................................................................... A-2 8.2 NZXT Global Warranty Policy ................................ A-3 8.3 Support and Service ....................................................... A-9 8.4 Regulatory Notices ........................................................ A-12 8.5 Revision History................................................................ A-13
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8.1 SUPPORT
If you have an issue and you need further help to resolve, please contact us via email at: support@nzxt.com
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8.2 NZXT GLOBAL WARRANTY POLICY
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This NZXT Global Warranty Policy governs the sale of products by NZXT to you.
I. WARRANTY LENGTH
Any replacement product will be covered under warranty for the remainder of the warranty period or thirty days, whichever is longer. Proof of purchase is required for warranty service.
NEW NZXT PRODUCT Computer Cases
Temperature Meters Fans
Lighting Accessories Kraken M Coolers NZXT Keyboard/Mouse Headset/Headphone Storage USB Microphone Motherboards Gold Power Supply Kraken X/X RGB/Z Coolers Mini ITX Case with PSU, AIO, and Riser Card
REFURBISHED NZXT PRODUCT All NZXT Certified Refurbished Products
II. WHO IS PROTECTED
The Warranty covers only NZXT products purchased by the original consumer.
WARRANTY LENGTH FOR PARTS 2 Years 2 Years 2 Years 2 Years 2 Years 3 Years 2 Years 2 Years 2 Years 3 Years 10 Years 6 Years
3-year warranty on case, riser card, and AIO. 10-year warranty on PSU.
WARRANTY LENGTH FOR PARTS 1 Years
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8.2 NZXT GLOBAL WARRANTY POLICY
III. WHAT IS AND IS NOT COVERED
Please note that our warranty is not an unconditional guarantee. If the product, in NZXT's reasonable opinion, malfunctions within the warranty period, NZXT will provide you at its sole discretion with a repaired or replacement product, either new or refurbished, with a similar function that is equal or greater in value depending on supply.
Our warranty does not cover the following:
· any product or serial number/warranty sticker modification applied without permission from NZXT;
· any damage that is not a manufacturing defect; · damage, deterioration or malfunction resulting from: accident,
abuse, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification or failure to follow instructions included with the product; · improper installation, unauthorized alterations or modifications, or repair or attempted repair by anyone not authorized by NZXT; · shipping or transport damage (claims must be made with the carrier); · normal wear and tear.
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NZXT does not warrant that this product will meet your requirements. It is your responsibility to determine the suitability of this product for your purpose. For NZXT Store orders, we cover two way return shipping for all exchanges and returns. For all other authorized dealers, NZXT Support does not cover return shipping and only covers one way shipping from NZXT back to the end user for exchanges. Two way expedited shipping is provided for all PSUs covered under the Less Than Three program, indiscriminate of purchase location, provided the location is an approved NZXT reseller.
IV. EXCLUSION OF DAMAGES (DISCLAIMER) NZXT's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product with either a new or refurbished product with a similar function that is equal or greater in value at our option. NZXT shall not, in any event, be liable for any incidental or consequential damage, including but not limited to damages resulting from interruption of service and loss of data, business, or for liability in tort relating to this product or resulting from its use or possession.
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8.2 NZXT GLOBAL WARRANTY POLICY
V. LIMITATIONS OF IMPLIED WARRANTIEST Here are no other warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.
VI. TO OBTAIN TECHNICAL SUPPORT If you have already referenced your product owner's manual and still need help, you may contact us by phone at +1 (800) 228-9395, by email at service@nzxt.com, or visit the NZXT Support site at nzxt.com/customer-support.
VII. HOW TO OBTAIN A WARRANTY SERVICE FROM NZXT To receive a warranty service for your product when purchased
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directly from NZXT, you must submit a request via the NZXT Support site outlining the problem. If a technician deems the product defective or requiring testing, you will be required to provide a copy of your proof of purchase, which will enable you to submit a Return Merchandise Authorization "RMA" request.
Once approved, you`ll receive an RMA number, upon which you will be asked to ship the defective item back to NZXT with the RMA number clearly marked or labelled on the package. NZXT recommends that appropriate measures are taken to safeguard the product from damage during shipping.
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8.2 NZXT GLOBAL WARRANTY POLICY
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VIII. APPLICABLE LAW AND ADDITIONAL LEGAL RIGHTS FOR CONSUMERS
This warranty gives you specific legal rights. These conditions are governed and construed in accordance with the laws of California (with exception of its conflict of law provisions), and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. The non-exclusive jurisdiction of the courts of California is agreed, which means that you may bring a claim to enforce your consumer protection rights in connection with this Global Warranty in the country which you have your habitual residence where you may have additional rights. These rights may vary.
For original consumers who are covered by consumer protection laws or regulations in their country, state, or province of purchase or, if different, their country, state, or province of residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. To the extent that liability under such consumer laws can be limited, NZXT's liability is limited, and its sole option, to repair or replacement, either new or refurbished, with a similar function that is equal or greater in value depending on supply.
In the United Kingdom:
· For NZXT products sold to customers in the UK, during the expected lifespan of your product your legal rights entitle you to the following:
> Up to 30 days: if your goods are faulty, then you can get an immediate refund.
> Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
> Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
· If the person seeking to rely on the guarantee is not the original consumer, the NZXT Warranty will cover the product in relation to that person provided that they are able to provide proof of the transfer of the benefit of the guarantee from the original consumer.
· The implied warranties under the Consumer Rights Act 2015 says that your goods must be as described, fit for all purposes for which such goods are usually supplied, and of satisfactory quality.
In the EU:
· If you are a consumer and have your habitual residence in the EU, you additionally enjoy the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law where you have your habitual residence.
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8.2 NZXT GLOBAL WARRANTY POLICY
IX. WARRANTY SERVICE FROM RESELLERS
In the event that a warranty service is sought, you must provide proof of purchase (store receipt or invoice) in order to receive the service and if deemed necessary, repair or replacement product.
In North America: Within the first 60 days after purchase, please return your product (or for power supplies installed within our enclosures, just the failed power supply) to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact NZXT Customer Support (see above) for assistance and instructions. NZXT will not accept returns without prior approval and an RMA number.
In Europe: Within the first year after purchase, please return your product (or for power supplies installed within our enclosures, just the failed power supply) to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact NZXT Customer Support (see above) for assistance and instructions. NZXT will not accept returns without prior approval.
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In Australasia: Within the first two years after purchase, please return your product (or for power supplies installed within our enclosures, just the failed power supply) to your dealer or reseller for a replacement. If the product is still within warranty and you can no longer return it to your dealer, please contact NZXT Customer Support (see above) for assistance and instructions. NZXT will not accept returns without prior approval. The cost of shipping will be borne at the first instance by you; however, if the purchased item is defective, NZXT will reimburse reasonable postage or transportation of costs. Outside North America, Europe, and Australasia: If your product needs to be returned within the warranty period, please contact the retailer or distributor from whom you purchased the product.
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8.2 NZXT GLOBAL WARRANTY POLICY
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X. NZXT.COM STORE RETURNS/EXCHANGE POLICY Eligible products under this NZXT Warranty qualify for a full refund or exchange only with an authorized RMA number and if the item is returned to the NZXT.com store inventory within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. The NZXT.com Store reserves the right to deny any return or exchange. Refunds will be credited to the original method of payment. To initiate a return, simply submit a request via NZXT support site.
NZXT, Inc./ 15736 E. Valley Blvd, City of Industry, CA 91744, USA NZXT Europe GmbH/ Industriering Ost 66 | 47906 Kempen | Germany +1 (800) 228-9395 / service@nzxt.com / support@nzxt.com / NZXT.com
> Visit nzxt.com/warranty and support.nzxt.com for information on warranty coverage and service.
> Visite el sitio Web nzxt.com/warranty y support.nzxt.com para obtener información sobre la cobertura y el servicio de la garantía.
> Visitez nzxt.com/warranty et support.nzxt.com pour les informations de la couverture de la garantie et du service.
> Informationen zu Geltungsbereich und Service der Garantie finden Sie unter support.nzxt.com und nzxt.com/warranty.
> Visitare il sito nzxt.com/warranty e support.nzxt.com per informazioni sulla copertura e sul servizio della garanzia.
> Visite nzxt.com/warranty e support.nzxt.com para obter informações sobre a cobertura da garantia e assistência.
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> nzxt.com/warranty support.nzxt.com
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8.3 SUPPORT AND SERVICE
SUPPORT AND SERVICE
If you have any questions or problems with the NZXT product you purchased, please don't hesitate to contact us using our support system. nzxt.com/customer-support Please include a detailed explanation of your problem and your proof of purchase. For comments and suggestions, you can e-mail our design team, designer@nzxt.com. Lastly we would like to thank you for your support by purchasing this product. For more information about NZXT, please visit us online. NZXT Website: NZXT.com
SOPORTE Y SERVICIO
Si tiene preguntas o problemas con el producto NZXT que usted compró, no dude en ponerse en contacto con service@nzxt.com y suministrar una explicación detallada de su problema así como su prueba de compra. Puede hacer consultas sobre piezas de repuesto en nzxt.com/customer-support. Para comentarios y sugerencias, escriba un mensaje de correo electrónico a nuestro equipo de diseño: designer@nzxt.com. Gracias por comprar un producto NZXT. Para más información acerca de NZXT, visítenos en línea. Página web de NZXT: NZXT.com
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SUPPORT ET SERVICE
Si vous avez des questions ou des problèmes avec le produit NZXT que vous avez acheté, n'hésitez pas à contacter service@ nzxt.com avec une description détaillée de votre problème et votre preuve d'achat. Vous pouvez aussi commander des pièces de remplacement auprès nzxt.com/customer-support. Pour les commentaires et les suggestions, envoyez un email à notre équipe de design, designer@nzxt.com. Merci d'avoir acheté ce produit de NZXT. Pour plus d'informations sur NZXT, visitez notre site Web. Site Web de NZXT : NZXT.com
KUNDENDIENST UND SERVICE
Falls Fragen oder Probleme bezüglich Ihres NZXT-Produktes auftreten, wenden Sie sich bitte mit einer detaillierten Problembeschreibung und Ihrem Kaufbeleg an service@nzxt. com. Ersatzteile können Sie unter nzxt.com/customer-support anfragen. Kommentare und Anregungen senden Sie bitte per designer@nzxt.com an unser Designteam. Vielen Dank, dass Sie ein NZXT-Produkt erworben haben. Weitere Informationen über NZXT erhalten Sie im Internet. NZXT-Webseite: NZXT.com
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8.3 SUPPORT AND SERVICE
ASSISTENZA E SERVIZIO
In caso di dubbi o problemi con il prodotto NZXT acquistato, non esitate a contattarci utilizzando il nostro sistema di assistenza. nzxt.com/customer-support Includere una spiegazione dettagliata del problema e la prova di acquisto. Per commenti e suggerimenti, siete pregati di inviare un messaggio al nostro team di progettisti, all'indirizzo: designer@nzxt. com. Infine, vogliamo ringraziarvi del vostro supporto con l'acquisto di questo prodotto. Per altre informazioni su NZXT, visitate il nostro sito. Sito NZXT: NZXT.com
ASSISTÊNCIA E MANUTENÇÃO
Caso tenha questões ou problemas com o produto NZXT adquirido, não hesite em contactar-nos através do endereço service@nzxt.com fornecendo a explicação detalhada do seu problema e a prova de compra. Poderá solicitar peças de substituição através do endereço nzxt.com/customer-support. Para comentários e sugestões, contacte a nossa equipa de design através do endereço de e-mail, designer@ nzxt.com. Obrigado por ter adquirido um produto NZXT. Para mais informações acerca da NZXT, visite-nos online. Web site da NZXT: NZXT.com
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8.3 SUPPORT AND SERVICE
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8.4 REGULATORY NOTICES
KN32/35
, WI-FI
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This device can be working improperly if the device is operating in a very close place from the wireless telecom devices such as mobile phone, Wi-Fi or Bluetooth devices.
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8.5 REVISION HISTORY
Version 2.0, 2022/01/12
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