RENPHO Eyeris Calina User Manual
Model: R-WME04
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS CAREFULLY BEFORE USE.
- This device is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the device by a person responsible for their safety.
- Children should be supervised to ensure that they do not play with the appliance.
- The device is intended for household use only and not intended for medical use. It should not be used in treatment or alleviation of disease or abnormal physical state.
- Cleaning and maintenance should not be conducted by children.
- Please consult your doctor before use if you fit into any of the following user groups:
- Persons who had undergone eye surgery or eye conditions such as glaucoma, cataract and retinal detachment
- The elderly
- Pregnant or postpartum women
- Persons who are allergic to leather material
- Persons with skin infections, sensitivity, redness and/or burns on the skin
- Persons with any swelling or wound around the eye area
- Persons using a pacemaker or other implantable medical devices
- Persons with a heart condition, malignant tumors, or other serious health conditions
- Persons undergoing medical treatment
- Persons with high or abnormal blood pressure
- If you experience any discomfort during use, stop using the device immediately.
- Remove contact lenses, glasses, false eyelashes, hairpins, and any other accessories before use.
- Do not use the device while driving, walking, or running.
- Avoid contact with sharp objects.
- High temperatures may cause burns to occur regardless of the control setting. Do not use the device on infants, persons who are with disabilities, sleeping or unconscious. Check frequently where the skin is in contact with the heated area to reduce the risk of blistering.
DANGER - To reduce the risk of electric shock:
- Never use pins or other metallic fasteners with this device.
- Do not use the device with wet hands or submerge the device in water or any liquid.
CAUTION - To reduce the risk of burns:
- Use heated surfaces carefully. May cause serious burns. Do not use over insensitive skin areas or in the presence of poor circulation. The unattended use of heat by children or incapacitated persons may be dangerous.
- The appliance has a heated surface. Persons insensitive to heat must be careful when using the appliance.
WARNING - To reduce the risk of burns, fire, electric shock, or injury to persons:
- Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.
- Close supervision is necessary when this appliance is used by, on, or near children, invalids, or disabled persons.
- Use this appliance only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
- Never operate this device if it is not working properly, has been damaged, or dropped into water.
- Never drop or insert any object into any opening.
- Do not operate where aerosol (spray) products are being used or where oxygen is being administered.
About the battery:
- Do not use while bathing or in a shower.
- Do not place or store appliance where it can fall or be pulled into a tub or sink.
- Do not place in or drop into water or other liquid.
- Never operate on a soft surface such as a bed or couch where the air openings may be blocked.
- Do not expose the appliance or battery to excessive temperatures.
- Be aware of the risk of terminals of the battery-operated appliance or battery being short-circuited by metal objects.
- This appliance contains batteries that are non-replaceable. When the battery is at end of life, the appliance shall be properly disposed of.
- Do not dismantle, open or shred battery.
- Do not subject cells or batteries to mechanical shock.
- In the event of a cell leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice.
- Secondary cells and batteries need to be charged before use. Always use the correct charger and refer to the manufacturer's instructions or product manual for proper charging instructions.
- Do not leave a battery on prolonged charge when not in use.
- After extended periods of storage, it may be necessary to charge and discharge the cells or batteries several times to obtain maximum performance.
- CAUTION - The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not recharge, disassemble, heat above 100 (212).
SAVE THESE INSTRUCTIONS
WHAT'S IN THE BOX
- Eyeris Calina x 1
- USB-C Charging Cable x 1
- Storage Bag x 1
ABOUT YOUR EYERIS CALINA
A diagram shows the different parts of the Eyeris Calina eye massager:
- Adjustable Buckle
- Elastic Headband
- Head Pad
- Power/Auto-off Timer/Vibration Button
- Light Indicator
- Charging Port
- Eye Massage Cushion
- Slidable Temple Massage Cushion
- Pressure Button
- Heat/Silent Mode/Voice Mode Button
- Volume/Next Track Button
CHARGING YOUR EYERIS CALINA
Fully charge the device before initial use. The power indicator turning solid red indicates the device is fully charged.
Charging time: approx. 90min
A diagram shows the charging process:
- Provided Charging Cable
- USB-C Charging Port
- DC 5V 2A Charger (Not Included)
Note:
- Do not use the device while charging.
- When the power indicator flashes red slowly, followed by a voice broadcast "Low power, please charge", charge the device.
- When batteries are depleted, the device will broadcast "Out of battery, please recharge" and turn off automatically.
WEARING YOUR EYERIS CALINA
- Before wearing the device, remove makeup and any eye accessories (e.g. eyeglasses, false eyelashes, etc.). A diagram shows the eye section and temple section of the device.
- Align the bridge of your nose with the contour (as pictured), and then wear the device. A diagram illustrates this step.
- Adjust the temple massage cushions on both sides to the desired temple areas. Then, adjust the elastic headband for a proper fit using the adjustable buckles. Ensure that all massage cushions are in comfortable contact with the eyes and temples. (Note: Make sure that the elastic headband and head pad are not folded or twisted and keep it flat in place.) A diagram shows the head pad adjustment.
USING YOUR EYERIS CALINA
Note:
- Upon first use, it is recommended to start with soft pressure and then choose strong pressure if comfortable. If you feel any pain during use, switch back to soft pressure or loosen the elastic headband.
- It is not recommended to use the device for more than 20 minutes at a time.
- Your vision may become blurry for a while, as expected after using the device. It is recommended to close your eyes for a few minutes until your vision goes back to normal.
- It is recommended to wipe any sweat, eye cream, or cosmetic residue left on the protein leather surface that can help prolong the lifespan of the device.
Tip: To use voice control, turn on the device first, say "Hi Eyeris" and proceed with your clear voice command within 8 seconds once you hear "Welcome". If you fail to give a clear voice command within 8 seconds, repeat the above steps, excluding turning on the device.
A flowchart illustrates the voice control process:
- Turn on the eye massager and say "Hi Eyeris"
- The eye massager will respond with "Welcome"
- Give a clear voice command to the eye massager within 8s, such as "Soft Pressure"
- The eye massager will respond with the corresponding voice broadcast before execution
Button Functions
| Button | Manual Control | Voice Control | Voice Broadcast |
|---|---|---|---|
| / | / | Hi Eyeris (Turn on the device and wake it up when you want to use the voice-control function) | Welcome |
| ⏻ | a. Press and hold to turn on / off the device | Turn Off | Welcome to the RENPHO Eye Massager Goodbye |
| b. Press to select the auto-off timer: 10 min / 15 min / 20 min | Change Time | Ten Minutes Fifteen Minutes Twenty Minutes |
|
| c. Double Press to turn on/off the vibration function | Vibration On | / (No voice prompts, instead prompt with three vibrations) | |
| Vibration Off | No Vibration | ||
| ♫ | a. Press to turn on/off the music and cycle the music volume through level 0 (default)/1/2/3 /4/5 | Increase Volume Decrease Volume |
Level 5: Maximum volume Level 0: Mute (No level 0 voice prompts during button-controlled operation) |
| b. Press and hold to switch to the next music track (Including the included music tracks and Bluetooth music) | Change Music | / (No voice prompts, play the next track directly) | |
| $$ | a. Press to adjust the warmth level: low heat (108/42)/ medium heat (113/45)/high heat (118/48)/ no temperature | Low Heat Medium Heat High Heat No Temperature |
Low Heat Medium Heat High Heat No Temperature |
| b. Press and hold to switch between voice mode and silent mode | Sound On Sound Off |
Voice Mode Silent Mode |
|
| )) (( | a. Press to adjust the air pressure level: soft pressure/medium pressure/strong pressure / no pressure | Soft Pressure Medium Pressure Strong Pressure No Pressure |
Soft Pressure Medium Pressure Strong Pressure No Pressure |
| b. Press and hold to cycle through the following pressure modes: Tension Relief Mode: eyes & temples Regeneration Mode: temples only Retinal Protection Mode: eyes only |
Change Mode | Tension Relief Mode Regeneration Mode Retinal Protection Mode |
Indicator Light
| Status | Indicator Light |
|---|---|
| Normal operation | Solid white |
| Bluetooth connected | Solid blue |
| Low battery | Flashes red slowly |
| Charging | Flashes red slowly |
| Fully charged | Solid red |
| Charging at a voltage higher than 5V | Keeps flashing red quickly for 1 minute and then turns off, indicating an improper charger is used |
Note:
- Memory function: The device automatically recalls the last set massage mode, pressure level, built-in music, auto-off timer, and warmth level once turned on again.
- Auto-off timer: Once the timer is set, the device will operate for the selected duration and then automatically shut off.
- In silent mode, the voice broadcast and included music will be disabled. The music playing from your smartphone will be paused but can be resumed through your smartphone.
CONNECTING TO YOUR SMARTPHONE
- Turn on the device and enable wireless setting on your smartphone.
- Search for "R-WME04" via your wireless setting and connect to play your music playlist through the device.
- Once connected successfully, the volume indicator will turn solid blue, followed by a voice prompt.
- Double press the Music Button to disconnect Bluetooth connection.
Note: Once paired successfully, the device will be automatically connected to your smartphone next time if the wireless setting is enabled.
CARE & MAINTENANCE
- Turn off the device and allow it to cool down before cleaning or storing.
- Wipe the device surface with a soft cotton cloth slightly dampened with mild detergent. Do not submerge it in water or use bleach or corrosive cleaners.
- Ensure the device is clean and dry before storing. Store it in a cool, dry place, away from direct sunlight, moisture, heat, and corrosive gases.
- If the device has not been used for over 3 months, charge it periodically to prolong its lifespan.
- Do not disassemble or repair the device by yourself, as this may cause damage and void the manufacturer's warranty.
TROUBLESHOOTING GUIDE
| Problem | Voice Control | Solution |
|---|---|---|
| Voice control function does not work | Wrong operation | Turn on the device, say "Hi Eyeris" and proceed with your voice command within 8 seconds once you hear "Welcome" |
| Too much noise interferes with voice recognition | Use voice control in a quiet environment | |
| Voice recognition error | Unclear or non-standard voice commands | Speak clearly and use proper pronunciation |
| Voice command is Incomplete | Refer to the list of voice commands and give a complete voice command | |
| The temples are not targeted during massage | The slidable temple massage cushions on both sides aren't aligned with each other or are not accurately aligned with the temple areas | Refer to the “WEARING YOUR EYERIS CALINA" section |
| Slow charging / no charging | Use a charger with a voltage higher than 5V | Use a DC 5V 2A charger (not included) |
| Use other types of charging cables | Use the provided charging cable only | |
| Bluetooth connection failure | Bluetooth on the mobile device is not enabled | Enable Bluetooth on your mobile device and connect to "R-EMW04" |
| The device is connected to another mobile device | Ensure the device is fully disconnected from another mobile device | |
| The device is off | Turn on the device and connect to Bluetooth | |
| No music/voice broadcast or the sound of music is faint | Silent mode is selected | Press and hold the Heat Button to switch to voice mode |
| Bluetooth music is playing at music volume level 0 | Adjust the volume level through your phone | |
| Music volume level 0 or low music volume level is selected through the device | Press the Music Button on the device to adjust the music volume level | |
| No heating or insufficient heating | No temperature / low heat is selected | Press the Heat Button to adjust the heat level |
| The device needs time to warm up | Allow up to 1 minute to heat up | |
| The device is overheating | Built-in overheat protection. Allow the device to cool down and restart it | |
| Fail to turn on the device | Batteries are weak or depleted | Charge the device and restart it |
| Power Button was pressed for only a short duration | Press and hold the Power Button to turn on the device | |
| No pressure | No pressure is selected | Press the Pressure Button to switch to soft/medium/strong pressure |
| Massage eye or temple areas only | Retinal protection mode (eyes only) or regeneration mode (temples only) is selected | Press and hold the Pressure Button to switch to tension relief mode |
| The device stops working suddenly | Batteries are weak or depleted | Charge the device and restart it |
| Auto-off timer is activated | Restart the device if needed |
If you encounter any other problems, please contact customer service.
TECHNICAL SPECIFICATIONS
- Product Name: Eye Massager
- Model: R-WME04
- Input: 5V-2A
- Battery Capacity: 1500mAh 5.55Wh
WARRANTY POLICY
Your RENPHO product purchase is covered by a one year limited manufacturer warranty from the date of delivery. For warranty terms and conditions, please visit: https://renpho.com/pages/warranty-terms-and-conditions
Note: Product registration is not required for the warranty. If you choose not to register your product, it will not void the product warranty.
CUSTOMER SERVICE
Please feel free to contact RENPHO Customer Service Team if you have any questions or concerns. They guarantee a quick response and hassle-free solutions to any issue you may have within business hours.
Tel:
- +1(844) 417 0149 (US ONLY) Monday-Friday 9:00AM-4:30PM
- 1800 MY RENPHO (1800 697 367) (AU ONLY) Monday-Friday 9:00AM-6:00PM (AEST)
- +44(0)7434-666088 (UK ONLY) Monday-Friday 9:00AM-5:00PM(GMT)
Email:
- support@renpho.com (US&CA)
- support-au@renpho.com (AU)
- support-eu@renpho.com(UK&EU)
*For defective products or the return of items, please contact us with your order number within the specified warranty period. DO NOT dispose of any product parts as they may be required for inspection/repair.
FCC Regulatory Compliance
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Warning: changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
ISED Regulatory Compliance
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
- L'appareil ne doit pas produire de brouillage;
- L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.








