HESSAIRE AEH-W4E1 WiFi Module User Guide

AEH-W4E1 WiFi Module

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Product Specifications

• Product Name: AI-Home Appliance
• Model: AEH-W4E1
• Transmission Frequency: 2.4GHz
• Transmission Power: 19dBm
• Power Supply: 5V/500mA
• Operating Temperature: -20°C to 80°C
• Operating Humidity: 10% to 95%RH

Product Usage Instructions

Welcome

Welcome and thank you for choosing our AI-Home Appliance! We are
dedicated to providing you with a seamless smart home experience.
Please read the following instructions carefully before operating
the appliance.

Safety Precautions

Ensure that the AI-Home App is only used with compatible Home
Appliance models such as Air Conditioners and Dehumidifiers.
Incorrect installation may lead to malfunctions. Follow the
directions in the instruction manual for proper usage. Compliance
with FCC rules and regulations is mandatory for device
operation.

System Installation

To set up the AI-Home Appliance system, you need to download and
install the AI-Home App on your smartphone. Tablets are currently
not supported. The smartphone will communicate with the internal
WiFi module of the appliance to enable remote control and
monitoring.

WiFi Module Performance Parameters

The internal WiFi module (AEH-W4E1) operates at a frequency of
2.4GHz with a transmission power of 19dBm. Ensure a power supply of
5V/500mA for optimal performance. The module can function within a
temperature range of -20°C to 80°C and humidity levels between 10%
to 95%RH.

System Operation Requirements

A. Smartphone System Requirements:

• Check the minimum specifications required to run the AI-Home
  app smoothly on your smartphone.

Frequently Asked Questions (FAQ)

Q: Can I use the AI-Home App with any home appliance?

A: No, the AI-Home App is only compatible with specific Home
Appliance models such as Air Conditioners and Dehumidifiers.

Q: What should I do if the App is not functioning
correctly?

A: Ensure that the appliances are installed correctly and follow
the directions provided in the instruction manual for proper usage
of the App.

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AI-Home Appliance
WiFi Instruction
Note Please read this instruction thoroughly before operating the appliance
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Table of Contents
Welcome……………………………………………………………………………………………………………………… – 3 SAFETY Precautions ……………………………………………………………………………………………………. – 3 AI-Home Appliance System ………………………………………………………………………………………….. – 5 WiFi Module Performance Parameters ……………………………………………………………………………. – 5 System Operation Requirements…………………………………………………………………………………….. – 6 –
A. Smartphone System Requirements………………………………………………………………………. – 6 B. Wireless Router requirements……………………………………………………………………………… – 6 C. In-Home WiFi Network Connectivity Tips …………………………………………………………… – 7 D. Other Requirements and Precautions …………………………………………………………………… – 7 Downloading AI-Home App ………………………………………………………………………………………….. – 7 Method for registration and login …………………………………………………………………………………… – 8 Method for Pairing ……………………………………………………………………………………………………… – 10 IOS Pairing…………………………………………………………………………………………………………. – 10 Android Pairing…………………………………………………………………………………………………… – 12 Instructions for General Functions………………………………………………………………………………… – 14 Troubleshooting the AI-Home App…………………………………………………………………………… – 18 –
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Welcome
Welcome and thank you for trusting us with your purchase! We’re happy that you chose our product, and we are confident that you’ll be completely satisfied with your new smart Home Appliance for many years to come. We proudly stand behind our products and welcome your suggestions and feedback that will help us to continue meeting your expectations. To contact us directly, please refer the local contact information in the AIHome App.
We look forward to you sharing the positive experience you’ve had with our product and our service!
We welcome product reviews and hope you will share your experience at your retailer’s website, or on Facebook or Twitter.
SAFETY Precautions
The AI-Home App is compatible with specific Home Appliance models (Air Conditioner and Dehumidifier). The APP is not compatible with other home appliances, or products of other brands. Please confirm the appliances are installed correctly before use. Notice: The App may not operate correctly if not used according to the directions given in this instruction.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation,Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.
RADIATION EXPOSURE STATEMENT This equipment complies with Canada radiation exposure limits set forth for uncontrolled environments. This transmitter must not be co-located or operating in
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conjunction with any other antenna or transmitter.
Cet appareil comprend un ou des émetteur(s) et récepteur(s) exempts(s) de licence qui respecte(nt) les normes CNR applicables émises par Innovation, Sciences et Développement économique Canada. Son utilisation est soumise aux deux conditions suivantes : (1) L’appareil ne doit pas causer d’interférence. (2) L’appareil doit accepter toute interférence, incluant celles qui peuvent altérer son fonctionnement. Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement. DÉCLARATION D’IC SUR L’EXPOSITION AUX RADIATIONS: Cet équipement est conforme aux limites d’ exposition aux radiations définies par le Canada pour des environnements non contrôlés. Cet émetteur ne doit pas être installé au même endroit ni utilisé avec une autre antenne ouun autre émetteur.
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AI-Home Appliance System
The manual instructs users on the use of AI-Home appliances, including the smart WiFi module and smartphone application. A smartphone is required to install the AI-Home App. Currently, tablet devices are not supported.

Smart System Communication Pathway
Users first install the AI-Home App on their smartphones, and the App sends control instructions to the internal WiFi module inside the home appliance, via the communication pathway shown in the above diagram. The smart appliance is then controlled and managed via smartphone.

WiFi Module Performance Parameters

Table 1: Internal WiFi module Performance Parameters

WiFi Model

AEH-W4E1

Transmission frequency

2.4GHz

Transmission power

19dBm

Power supply

5V/500mA

Operating temperature

-20-80

Operating humidity

10%-95%RH

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System Operation Requirements

A. Smartphone System Requirements

The following are the minimum specifications needed to successfully run the AI-Home app on a smartphone:
Table 2 Smartphone requirements

Terminal device OS
Resolution

Android Android 4.4 or higher
800*480 or higher

IOS IOS 8 or higher 960*640 or higher

B. Wireless Router requirements

Table 3 Wireless Router requirements

Standard Frequency Range
Security Output Power
Data Rate
Sensitivity Number of Channels
Modulation

IEEE 802.11b/g/n 2.402-2.483.5GHz 128 bits WPA-PSK/WPA2-PSK 802.11b: 11dBM(11Mbps) 802.11g: 15dBM(54Mbps) 802.11n: 11dBM(72.2Mbps) 802.11b: 11Mbps 802.11g: 54Mbps 802.11n: 72.2Mbps 802.11b: 11Mbps 802.11g: 54Mbps 802.11n: 72.2Mbps 2.4GHz:Ch1~Ch13
QPSK+OFDM

Notice:
* Please try to use a certified 2.4G wireless router. * The wireless router requirements are a general specification. * Depending on the environment, there might be multiple WiFi access points available.
It is important to ensure that the correct one is being used. * A router firewall may have high security or parental controls configured, and these
settings may block some required network ports for the device.
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* The following network ports should be opened/whitelisted on your router:80/443/53/55055/55056(Check the router’s user manual for instructions on configuring firewalls.)
* The WiFi module does not support a new Wi-Fi certifed specifcation and nonstandard Wi-Fi certifcation type.
C. In-Home WiFi Network Connectivity Tips
* Locate the AI-Home appliance as close to the wireless router as possible. * If the WiFi signal strength is weak, the AI-Home App and WiFi module may be
disconnected depending on the Wi-Fi signal strength. * Check that no metal objects are attached to the Smart appliance, or otherwise
interfering with the WiFi signal. * Due to dynamic network connectivity request may time out. In this event, re-run the
network. * Due to dynamic network connectivity control processes may time out, App and
product may display conflicting setting information. Reconnect to sync information.
D. Other Requirements and Precautions
* The smartphone must be connected with WiFi instead of 3G/4G when it is paired to the AI-Home appliances for the first time;
* When using the AI-Home Application, cellular data use may generate expenses if the mobile phone is connected with 3G/4G data service;
* The internet connection may fail due to presence of any firewalls. If this is the case, it’s recommended to contact your internet service provider;
* If your internet service provider requires an ID or a password to connect to the internet, you must enter your ID or password when connecting to the internet.
Downloading AI-Home App
1. Please make sure that smartphone has been connected to the Internet before downloading the App. 2. For Android smartphone users, open PLAY Store and enter AI-Home in the Search bar to find the latest version. Download and install it. 3. For IOS smartphone users, open the APP Store and enter AI-Home in the Search bar to find the latest version. Download and install it. 4. Or you can use your smartphone to scan the below QR code to download the App.
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QR Code for Android

QR Code for iOS

Method for registration and login
(Please make sure that the smartphone has an active connection to the Internet)

After downloading the application, install the AIHome App as directed, and then enter the application by clicking the desktop Icon. As shown in picture, the users without an account must register an account by clicking
the “Sign up” and the users with
an account shall log in by
directly clicking the “Log in”;

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In “Sign up” interface, please fill in the relevant informationagree to AI-Home Terms of service,then click Send activation email. The system will send a registration code to the user’s registered e-mailbox, the user then submits the code and activates the account thru the interface shown.

If the password is forgotten, click “Forgot password”, then

input your Email address and click “Send an email”, in the

next interface, input your

“Verification

code”,”new

password”, “Confirm your

new password”, at last click

“Confirm”.

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Method for Pairing
Before pairing your device, please make sure your device is connected to the Internet through a wireless router. The smartphone and the appliance can not be paired through 3G/4G cellular data service. For a Dehumidifier: press “mode” and “fan” button at the same time and the buzzer will sound 3 times, wait until the display shows “P2”; For a Portable AC: click “SWING” button 6 times on the remote and the buzzer will sound 5 times, wait until the display shows “77”; For an Air conditioner, press Horizon Airflow button 6 times on the remote and the buzzer will sound 5 times, wait until the display shows “77”. Or press the “Sleep” button 8 times in the wire remote controller, you can pair after hearing the air conditioning distribution network tone.
Notice:
1. The three smart home appliances mentioned above only support one user to carry out Pairing. If other users want to check or control the state of these Smart home appliances, they need to get authorization of the first pairing user. Please check the section “share” for specific operation methods.
2. The initial paired user will lose connection if another user conducts the above operation forcibly and carries out the pairing successfully.
IOS Pairing
(Please make sure that the smartphone has been connected to the Internet by wireless router)
After logging in the account, users can click “Add device” or click the upper right corner “+” to add smart home appliances. Then select the appliance type you want to pair.
Tips:
The app will ask you “Allow AI-Home to access this device’s location?” Please select “Always Allow”.
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The left picture is preparation interface, user follow the tips to make settings. Then select “Next”. The right picture instructs users how to connect device. Step 1 After click “Set WiFi”, user should open the WiFi settings on your iphone or tablet and select the network which contain “HiSmart-xx-xxxx” in the name.
After successfully connecting to the device, please return to AIHome app manually. Step 2:Please select the wireless network to join and enter the password of your wireless router, please wait until the pairing is complete.
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Android Pairing
(Please make sure that the smartphone has been connected to the Internet through a wireless router)
After logging in the account, the user can click “Add device” or click the upper right corner “+” to add smart home appliances. Then select the appliance type you want to pair. The left picture is preparation interface, user follows the tips to make settings. Then select “Next”. Step 1in the right picture select the network which contain “HiSmart-xx-xxxx” in the name, then click Next in the upper right corner.
Tips: The app will ask you “Apply for permission AI-Home?” Please select “OK”. And also ask you “Allow AI-Home to access this device’s location” Please select “Allow”.
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Step 2: Please wait until the wireless router list appears, please select the wireless network to join and enter the password of your wireless router, please wait until the pairing is completed.
Tips: During the pairing process, if the following popup window appears, please select “CONNECT”
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Instructions for General Functions

English

There are three parts in the bottom of main interface. The first one is “Device”, in this part, it shows all devices and the device is in which room. User can click the device into the device control interface. Users can also manage rooms, including creating rooms and managing rooms.

The second one is “Intelligence”, in this part, users can make some advanced settings, such as favorite settings, timer and scene linkage.
Users can click “Add” or the upper right corner “+” to create Intelligence settings. In the below, firstly, users need to give the intelligence setting a name and select an icon for it. Secondly, set conditions and results separately. There are three conditions:
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Manual Execution, Timer and Device

English

Manual Execution: Favorite function, for air conditioner, users can set power on/off, mode, temp and fan speed at once; for dehumidifier, users can set power on/off, mode, humidity and fan speed at once. Timer: Weekly timer function, users can set 7*24 timer for their devices. Device: Linkage function, users can set the room temp conditions or room humidity condition from devices, when the condition is reached, control the device switch. For example, when the temp/humidity is higher or lower than a specified value, then make the device on or off.
The last one is “Profile”, in this part, users can make some general settings and management. –Message center: Device fault information. –Device management: Check or change device settings. Share management: Check the sharing status. –Demo mode: Experience device operation. –Setting: General settings.
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Personal center –Head portrait: Add or change user’s head portrait. –User name: Check or change user name. –Email: Check register email. –Change password: Change a new password. –Delete account: Users can delete their account, at the same time, all the information about users will be deleted.
Device setting: –Displayed on the main page: Select whether the device is visible on the main interface. –Device name: Check or change device name. –Device location: Check or change device location. –Share device: Share the device to other account. –Device ID: Mac address of device. –Delete device: Unpairing the device.
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Setting: –Push Message: The switch of fault push. –Language selection: Language setting. –Clear cache: Clear cache information. –About WIFI module: Brief introduction of wifi module. –Disclaimer: Privacy Policy. –Share app: Share the download link of app. –Version information : Application version.
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Troubleshooting the App

Check possible causes and solutions:

Issue
Cannot log into the account
Password cannot be reset through the “Forgot password?” function in login interface
Cannot register to become a member
Home appliance cannot be paired with the App

Possible Cause Mobile phone WiFi is disabled Wireless router cannot be connected to the Internet Account password is wrong

The account isn’t active

The account will be

frozen for 30 minutes if

the user fails to login to

the account after 5

attempts

The account name or

password is wrong

Incorrect

e-mail

format

Can’t receive a code

from

to active

account

Home appliance is not

powered on

Wireless

communication signals

are weak because the

wireless router is out of

range

Wireless

network

cannot be connected to

the Internet

Solution
Enable WiFi
Contact your local Internet Service Provider (ISP)
re-enter password
Check whether the code in registered mailbox has been used
Reset the password after 30 minutes
Please follow the prompt
Register by correct e-mail format *Please find email in your Mail garbage box or other box; *Contact local service for help Power “On” the home appliance
Adjust location of wireless router or the appliance
Contact your local Internet Service Provider (ISP) For Dehumidifier: press “mode” and “fan” button at the same time and the

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The appliance is not in “Pair” mode.

buzzer will sound 3 times, wait until the display shows “P2”; For Portable AC: click the Vertical Airflow button 6 times on the remote and the buzzer will sound 5 times , wait until the display shows “77”; For an Air conditioner, press Horizon Airflow button 6 times on the remote and the buzzer will sound 5 times, wait until the display shows “77”. Or press the “Sleep” button 8 times in the wire remote controller, you can pair after hearing the air conditioning distribution network tone.

APP works abnormally

Incorrect password

Home

appliance

operates abnormally

Wrong selection

location

Close WiFi of smartphone and then re-open it Restart the smartphone Input correct password of wireless router Power “Off” home appliance for 10 seconds and then restart it The app will ask you “Allow AI-Home to access your location?” Please select “Always Allow”.

The home appliance is offline all the time

The home appliance is not powered on The wireless router cannot be connected to the Internet normally The wireless router is out of range, or the signal is weak. The home appliance

Power “On” the home appliance Contact your local Internet Service Provider (ISP) Adjust the location of wireless router or of the appliance. Power “Off” the home

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The appliance doesn’t respond to remote control

operates abnormally

App communication is abnormal

Pairing the device

again

The home appliance is

not powered on

The wireless router is

not powered on

The Wireless router

supporting the home

appliance

cannot

connect to Internet

normally

Wireless router is out

of range, or the signal

is weak

The home appliance operates abnormally

App communication is abnormal
Pairing the device again

appliance for 10 seconds and then restart it Restart the App, or disable and re-enable WiFi on the smartphone Follow the instruction to pair the device again Power “On” the home appliance Power “On” the wireless router
Contact your local Internet Service Provider (ISP)
Adjust location of wireless router or the appliance
Power “Off” the home appliance for 10 seconds and then restart it Restart the App, or disable and re-enable the WiFi on the smartphone Follow the instruction to pair the device again

Cannot un-pair the appliance from the
smart phone

Application operates abnormally

Restart the Application or smartphone and try again

The communication is timeout
The smartphone app suddenly shuts down due to memory limitations of the smartphone.

Please try to unpair the appliance another time
Close any unnecessary apps that may be running in the background before using AI-Home app

The App unexpectedly

closes

Due to a network error or server load, the connection is unstable.

*Try to log in again at a later time.

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Network error.

*Server connection may take time(slow). *Try to log in again
*Check wireless network

Session timed out due to inactivity.

Network environment not stable.
Command Fail due to network error

*Try to log in again at a later time. *Turn home appliance off, and then powering back up.
*Check wireless network connection. *Turn home appliance off, and then powering back up.

App or Certain functions cannot be used
Timer functions are abnormal
Timer functions not working

App needs to be updated.
App was not enabled to read the smartphone’s time
The Timer functions weren’t triggered.

After upgrading the phone operation system, if the App cannot be used, please upgrade App to the latest version Settings shall be made by following routes in case of Android system: “Settings – Apps (Device) – AI-Home – Permissions – Location”, enable the switch of Location;
For IOS, go to the bottom of “Setting”, find AIHome, enter it and choose “While Using” from “Location”; Timer is based on triggering, and only work under the conditions set by the user.

For IOs

in

Can not use data to Data control is closed control appliance

“Settings” ,find your app and select it, select “Wireless Data”, make

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sure “WLAN & Cellular Data” is selected.

No device found

*Home appliance is not powered on; *The appliance is not in “Pair” mode; *Pairing again; *Power “Off” home appliance for 10 seconds and then restart it; *Restart Application and try again.

*Please click ” ” and

Phone cannot connect to device

wait for refreshing the wireless network list *Please try to pair the

device again

Wireless

communication signals

are weak because the

wireless router is out of

range

Wireless

network

cannot be connected to

Adjust location of wireless router or the appliance
Contact your local Internet Service Provider

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the Internet

Incorrect password

Home

appliance

operates abnormally

(ISP) Restart the smartphone Try again in a different time period Input correct password of wireless router Power “Off” home appliance for 10 seconds and then restart it

Wrong selection

location

The app will ask you “Allow AI-Home to access your location?” Please select “Always Allow”.

Declaration of Conformity

Product details
Product Type:: WIFI Module Model Number(s): AEH-W4E1 Software Version: V.1.0

The object of the declaration described above is in conformity with the essential requirements of the relevant Union harmonization legislation: Radio Equipment Directive 2014/53/EU

The following harmonized standards and technical specifications have

been applied: Health and Safety (Article 3.1a):
Radio Spectrum (Article 3.2):

EN 62311:2008; EN 300328 V2.1.1;

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Documents / Resources

HESSAIRE AEH-W4E1 WiFi Module [pdf] User Guide H18HP2A, H18E2, AEH-W4E1 WiFi Module, AEH-W4E1, AEH-W4E1 Module, WiFi Module, Module

References

• User Manual