TNV-C8014RM Network Camera

“

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NETWORK CAMERA
User Manual
TNV-C8014RM TNV-C8034RM

Network Camera User Manual
Copyright ©2024 Hanwha Vision Co., Ltd. All rights reserved.
Trademark Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this manual are the registered trademark of their respective company.
Restriction Copyright of this document is reserved. Under no circumstances, this document shall be reproduced, distributed or changed, partially or wholly, without formal authorization.
Disclaimer Hanwha Vision makes the best to verify the integrity and correctness of the contents in this document, but no formal guarantee shall be provided. Use of this document and the subsequent results shall be entirely on the user’s own responsibility. Hanwha Vision reserves the right to change the contents of this document without prior notice. Design and specifications are subject to change without prior notice.
The initial administrator ID is”admin”and the password should be set when logging in for the first time. Please change your password every three months to safely protect personal information and to prevent the damage of the information theft. Please, take note that it’s a user’s responsibility for the security and any other problems caused by mismanaging a password.

! OVERVIEW

overview
IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth. (Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents as they may deform or cause damage to the product.)
7. Do not block any ventilation openings, Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
11. Only use attachments/ accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/ apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lighting storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
15. This product is intended to be supplied by a UL Listed Power Supply Unit marked “Class 2” or “LPS” or “PS2” and rated from PoE (48Vdc), 0.15A.
16. This product is intended to be supplied by isolation power.
17. If you use excessive force when installing the product, the camera may be damaged and malfunction. If you forcibly install the product using non-compliant tools, the product may be damaged.
18. Do not install the product in a place where chemical substances or oil mist exists or may be generated. As edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or near the kitchen table. This may cause damage to the product.
19. When installing the product, be careful not to allow the surface of the product to be stained with chemical substance. Some chemical solvents such as cleaner or adhesives may cause serious damage to the product’s surface.

20. If you install/disassemble the product in a manner that has not been recommended, the production functions/ performance may not be guaranteed. Install the product by referring to “Installation & connection” in the user manual.
21. Installing or using the product in water can cause serious damage to the product. 22. Although a rapid change in temperature could cause frost inside the dome, there will be no problem with the
video. 23. The operating temperature for the TNV-C8014RM/TNV-C8034RM products is -40°C to +55°C(-40°F to
+131°F).
WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT. Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus. To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.
CAUTION
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN
CAUTION : TO REDUCE THE RISK OF ELECTRIC SHOCK.
DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

English _3

overview
Class construction
An apparatus with CLASS construction shall be connected to a MAINS socket outlet with a protective earthing connection.
Battery
Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like. The battery cannot be replaced. Prohibition of battery abuse ~ Do not install and use the wrong type of battery. ~ Do not leave the battery in a mechanically crush or cut it because it can explode. ~ Do not leave the battery in a high temperature environment. ~ Do not leave the battery in a low-pressure environment.
Disconnection Device
Disconnect the main plug from the apparatus, if it’s defected. And please call a repair man in your location. When used outside of the U.S., it may be used HAR code with fittings of an approved agency is employed.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
ATTENTION
IL Y A RISQUE D’EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE TYPE INCORRECT. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS.
CAUTION
These servicing instructions are for use by qualified service personnel only. To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so. Please use the input power with just one camera and other devices must not be connected. The Micro USB port on the product is intended for initial setup only and should not be used for any other purpose. When a new product box is opened (or during the initial use of the product), moisture might build up on the glass of the camera. The built-up moisture disappears naturally within a few hours after powered on.

The ITE is to be connected only to PoE networks without routing to the outside plant.
The wired LAN hub providing power over the Ethernet (PoE) in accordance with IEEE 802.3af shall be a UL Listed device with the output evaluated as a Limited Power Source as defined in UL60950-1 or PS2 as defined in UL62368-1.
Unit is intended for installation in a Network Environment 0 as defined in IEC TR 62102. As such, associated Ethernet wiring shall be limited to inside the building.
Please read the following recommended safety precautions carefully. ~ Do not place this apparatus on an uneven surface. ~ Do not install on a surface where it is exposed to direct sunlight, near heating equipment or
heavy cold area. ~ Do not place this apparatus near conductive material. ~ Do not attempt to service this apparatus yourself. ~ Do not place a glass of water on the product. ~ Do not install near any magnetic sources. ~ Do not block any ventilation openings. ~ Do not place heavy items on the product. ~ Please wear protective gloves when installing/removing the camera.
The high temperature of the product surface may cause a burn.
User’s Manual is a guidance book for how to use the products. The meaning of the symbols are shown below. ~ Reference : In case of providing information for helping of product’s usages ~ Notice : If there’s any possibility to occur any damages for the goods and human caused by
not following the instruction Please read this manual for the safety before using of goods and keep it in the safe place.
We do not guarantee the quality of third-party products (e.g. lenses, accessories) that you separately purchase.
In particular installation environments, there might be interference in radio communications. When interference of electromagnetic waves occurs between the product and radio communication device, it is recommended to keep a certain distance between the two or change the direction of the receiving antenna.

4_ overview

! OVERVIEW

CONTENTS

OVERVIEW 3
6
36 6

Important Safety Instructions Recommended PC Specifications Recommended Micro SD/SDHC/SDXC Memory Card Specifications NAS recommended specs

INSTALLATION & CONNECTION
7

7 What’s Included 7 At a Glance 8 Installation 11 Adjusting the monitoring direction for the
camera 12 Connecting with other Device

NETWORK CONNECTION AND SETUP
15

15 Connecting the Camera Directly to Local Area Networking
15 Connecting the Camera Directly to a DHCP Based DSL/Cable Modem
16 Using Device Manager 16 Automatically searching camera 16 Configuring IP address 17 Manually registering camera 17 Automatically configuring IP 18 Port Range Forward (Port Mapping) Setup 19 Connecting to the Camera from a Shared
Local PC 19 Connecting to the Camera from a Remote
PC via the Internet

WEB VIEWER
20

20 Connecting to the Camera 21 Password setting 21 Login 21 Camera Web Viewer Setup

APPENDIX
22

22 Troubleshooting

English _5

overview
RECOMMENDED PC SPECIFICATIONS
~ CPU : Intel(R) Core(TM) i7 3.4 GHz or higher ~ RAM : 8G or higher ~ Recommended browser: Chrome ~ Supported browsers: Chrome, Safari, Firefox, MS Edge(chromium based) ~ Supported OS : Windows, Mac, Linux, Android, iOS, Chrome ~ Verification environment
– Windows 10: Google Chrome version 80 or later, Firefox version 72 or later, MS Edge version 83 or later – Mac 10.13/14: Safari version 11.0.1 or later The video play performance of the web viewer depends on the performance of the user’s CPU and GPU.
RECOMMENDED MICRO SD/SDHC/SDXC MEMORY CARD SPECIFICATIONS
~ Recommended capacity : 16 GB ~ 256 GB(MLC type recommended) ~ Recommended Manufacturers / Product Type :
– SanDisk / High Endurance, MAX ENDURANCE – Western Digital / Purple QD101 – Transcend / High Endurance

NAS RECOMMENDED SPECS
~ Recommended capacity : 200GB or higher is recommended. ~ For this camera, you are recommended to use a NAS with the following manufacturer’s specs.
Recommended products : QNAP NAS, Synology NAS

6_ overview

installation & connection
WHAT’S INCLUDED
As for each sales country, accessories are not the same.
M ` Use installation screws of at least M4, L30 for the installation of this product.

AT A GLANCE
b Audio I/O port
a M12 Female
connector

c Wiring hole cover d Camera-body

e Dome-cover
f Microphone
hole

g IR LED

j Illumination Sensor k Lens

h Reset button

i Micro USB port

l Micro SD card slot
English _7

! INSTALLATION & CONNECTION

installation & connection
INSTALLATION
Precautions before installation
Ensure you read out the following instructions before installing the camera: ~ Select an installation site that can hold at least 5 times the camera’s weight. ~ Stuck-in or peeled-off cables can cause damage to the product or a fire. ~ For safety purposes, keep anyone else away from the installation site.
And put aside personal belongings from the site, just in case. ~ If the product is installed with excessive force, it may cause damage to the camera due to malfunction.
Forcing assembly using non-compliant tools may damage the product. ~ This camera is a waterproof product that meets IP66 standards. However, if the M12 standard connector
and cable are not used, the jack part will not be waterproof. It is recommended to use an M12 standard external cable when installing this product.
Removal
1. Remove the dome cover by turning the dome cover’s fastening screws counterclockwise. ` It is not required to completely remove screws from the cover.

Inserting a Micro SD card
Insert the micro SD card into the micro SD card slot on the camera body in the arrow direction.

TR10
3x

J ` Before installing the camera, the Micro SD card should be inserted while the power source and the body are separated. ` Do not forcefully insert it in the reverse direction. It might damage your Micro SD card and your product. ` When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended. ` When installing/removing the Micro SD card, make sure you put the product body on a flat ground before working on it in order to prevent accidents due to loss or drop of any parts. ` Disassembly of the product cover should be finished within 5 minutes, or there will be the risk of internal dew condensation.

8_ installation & connection

Removing a Micro SD card
Gently press down on the exposed end of the Micro SD card as shown in the diagram to eject the Micro SD card from the slot.

Installation
[Directly installing on wall/ceiling] 1. Place the camera body on the desired location considering the direction to be monitored, mark the
locations for the screw holes, and then drill the holes.

! INSTALLATION & CONNECTION

J ` Before removing the Micro SD card, in <Setup ( )>-<Event>-<Storage>, set the device to <Off> and press the [Apply] button and turn the camera off. ` If you turn off the camera or remove the Micro SD card that contains data from the product, the data may be lost or damaged.

2. Fix the camera body using appropriate screws. ` It must be installed on the area (ceiling or wall) that can withstand 5 times the weight of the camera including the installation bracket.

English _9

installation & connection
3. Insert the external M12 male connector into the M12 female connector connection groove of the camera. 4. Turn the screws on both sides of the camera lens fixing cover counterclockwise to loosen them.
J ` Forcing to tilt the lens (hood) without loosening the screws may cause a product defect.

Assembling the dome cover
[Directly installing on wall/ceiling] 1. Assemble the dome cover.
J ` Make sure to firmly tighten the fastening screws so that there is no water damage issue.

2x
5. Adjust the lens to the desired direction with reference to “Adjusting the monitoring direction for the camera” section. (page 11) ` If you tilt the lens, you may need to adjust the lens as this may block the screen. ` Connect a monitoring device to the USB port and then monitor and adjust it. (page 13)
6. When adjusting lens direction is complete, fix the lens angle by turning the screws clockwise.
2x

TR10 3x

10_ installation & connection

! INSTALLATION & CONNECTION

ADJUSTING THE MONITORING DIRECTION FOR THE CAMERA
Pan

` Methods of adjustment
1. Adjust the pan angle taking account of the direction to monitor. 2. Adjust the horizontal angle so that the video does not flip when rotated. 3. Adjust the tilt angle toward the direction to monitor.

Tilt
Lens Rotation
` Adjusting the monitoring direction You can adjust the camera direction only when the camera is fixed on the ceiling. Where, rotating the camera unit to the left or right is called Pan, adjusting the tilt is called Tilt, and turning the lens on its axis is called Rotation. – The pan angle is -5° ­ 5°. – The total range of tilt angle is 67°. – The rotation angle is -90° ­ 90°.

English _11

installation & connection
CONNECTING WITH OTHER DEVICE
WiFi dongle
PoE Router
Ethernet
J ` The Micro USB port on the product is intended for initial setup only and should not be used for any other purpose.

Connecting a connector cable
Insert the external M12 male connector into the M12 female connector connection groove of the camera.
M ` This camera uses Female, D-coded types. ` PoE (Power over Ethernet) is supported. ` You are recommended to use a shielded network connector.
J ` Connect this camera to a shielded network cable (STP). ` Please, use 4 poles, Male, D-coded type external cables that meet the M12 specification. ` Check whether the PoE device is properly connected to the ground.

Connecting by using the M12-RJ45 gender changer
Insert the M12 male connector of the M12-RJ45 gender changer into the M12 female connector connection groove of the camera.
M ` The M12-RJ45 gender changer is sold separately. (SBD-110GPA)
Powering and networking
Connect the camera to the PoE equipment using a conversion cable or M12-RJ45 gender changer.
J ` A connection method may vary depending on the installation environment of a user. ` Connect to a PoE (Power over Ethernet) enabled router’s PoE connector. ` Use PoE (Power over Ethernet) that is compliant with the IEEE802.3af protocols. You can only use a Mode A PoE device that supplies power through data pin pair 1, 2, 3, 6. ` Even if you use the M12-RJ45 gender changer, you can only use a mode A type PoE equipment that supplies power to data pair pins 1, 2, 3, 6.

Network Cable Specification
Item Connector Ethernet
Cable Max Distance PoE Support

Contents M12 (10/100BASE-T)
10/100BASE-T Category 5e or higher
100 m IEEE 802.3af

Remark 10/100 Mbps DC Resistance 0.125 /m

12_ installation & connection

! INSTALLATION & CONNECTION

Waterproofing of cable connections
When you install the product outdoors without using the connectors and cables which meet the M12 specification, it should be waterproofed with waterproof butyl rubber tape (which can be purchased in stores) so that water does not leak from the gap of the cable connected in the outdoor area. 1. Connect M12 cables, audio cables, etc. 2. Wrap the black cable jacket (Area A) and the cable connection area with waterproof (butyl rubber) tape so
that more than half of the butyl rubber tape is overlapped.
J ` If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a dense layer of taping. ` Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.

Connecting WiFi
Camera Setup 1. Connect OTG adapter (5-pin) and WiFi dongle to the micro USB port.

Smartphone Setup 1. Install the Wisenet Installation application. 2. Select the camera SSID after turning on the WiFi. 3. Run the Wisenet Installation application. 4. When you log in to the camera, the video will be connected.
` The video will be played without being logged in during the initial connection.
5. You can adjust angle of view while watching the video through smartphone.

Recommended dongle manufacturer

Manufacturer
NETIS EDIMAX IP Time IP Time TP-LINK TP-LINK ASUS ASUS NETGEAR IODATA IODATA TOTOLINK

Model
WF2123 n300 EW-7811Un V2 (New ver.)
N100mini N105L
TL-WN823N V1 TL-WN725N USB-N13
USB-N10 NANO WNA3100M
WN-G150UMW WN-S150UM
N300UM

English _13

installation & connection
Connecting to Audio Input/Output
Speaker
Microphone PC
Network

Speaker

Microphone

1. Connect the MIC port of the camera with the microphone or LINE OUT port of the amplifier that the microphone is connected to.

M ` You can use the microphone built in a camera without connecting an external microphone.
2. Connect the SPEAKER port of the camera with the speaker or LINE IN port of the amplifier that the speaker is connected to.
3. Check the specifications for audio input.

~ Audio Codec – Audio In : G.711 PCM (Bit Rate: 64kbps / Sampling Frequency: 8kHz), G.726 ADPCM (Bit Rate: 16Kbps, 24Kbps, 32Kbps, 40Kbps / Sampling Frequency: 8kHz), AAC (Bit Rate: 48Kbps / Sampling Frequency: 16kHz)
~ Full duplex Audio ~ Audio in : Selectable (Built-in microphone/microphone/Line-in), Supported voltage: 2.5VDC (4mA), Input
impedance: 25k, 3.5mm TRS jack ~ Audio out : Line-out (3.5mm TRS jack (balanced mono is not supported)), Maximum output: 0.5Vrms, Line
out impedance : 600
J ` In the case you access the web viewer and select an external microphone as the audio input sources in <Video & Audio> <Audio setup>, the following specifications are recommended:
– Frequency range: 40-16,000 Hz – Impedance: 1,500 – Sensitivity: -40±3 dB (7.1-14.1 mV)

14_ installation & connection

! NETWORK CONNECTION AND SETUP

network connection and setup
You can set up the network settings according to your network configurations.
CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING
Connecting to the camera from a local PC in the LAN
1. Launch an Internet browser on the local PC. 2. Enter the IP address of the camera in the address bar of the browser.

CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL/CABLE MODEM

Camera

DSL/Cable Modem

INTERNET

External Remote PC

Camera Camera

INTERNET

External Remote PC

Local PC

DDNS Server (Data Center, KOREA)

<Local Network>

M ` A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet if the port-forwarding is not properly set or a firewall is set. In this case, to resolve the problem, contact your network administrator.
` By factory default, the IP address will be assigned from the DHCP server automatically. If there is no DHCP server available, the IP address will be set to 192.168.1.100. To change the IP address, use the Device Manager. For further details on Device Manager use, refer to “Using Device Manager”. (Page 16)

DDNS Server (Data Center, KOREA)
1. Connect the user PC directly with the network camera. 2. Run the Device Manager and change the IP address of the camera so that you can use the web browser
on your desktop to connect to the camera. 3. Use the Internet browser to connect to the web viewer. 4. Move to [Setup] page. 5. Move to [Network] ­ [DDNS] and configure the DDNS settings. 6. Move to [Basic] ­ [IP & Port], and set the IP type to [DHCP]. 7. Connect the camera, which was removed from your PC, directly to the modem. 8. Restart the camera.
M ` For information on how to set DDNS, refer to the online help of Web Viewer. ` For information on how to set the IP format, refer to the online help of Web Viewer.

English _15

network connection and setup
USING DEVICE MANAGER
M ` Device manager program can be downloaded from <Support>-<Online Tool> menu at Hanwha Vision website (https://www.HanwhaVision.com). ` More instructions of Device Manager can be found at <Help> menu of the main page.
AUTOMATICALLY SEARCHING CAMERA
If a camera is connected to the same network of the PC where device manager is installed, you can find network camera by using search function.
1. Click <Search> at the main page of device manager. 2. Check the camera from the list.
~ Check MAC address at the sticker attached to the camera.
CONFIGURING IP ADDRESS
If you want to change camera network setting, <Login OK> sign must be displayed at <Status>. Click <Authentication> at the main page to log in.
Configuring Static IP
Manually insert and configure IP address & port information. 1. Click the camera from the list that you want the change the
IP setting. 2. Click <IP Assign> at the main page of device manager. 3. Select <Assign the following IP address>.
~ IP information of the camera will be displayed as previously set.
4. Fill in IP & Port related categories.
If not using a Broadband Router For setting <IP Address>, <Subnet Mask>, and <Gateway>, contact your network administrator.
~ HTTP Port : Used to access the camera using the Internet browser, defaulted to 80. ~ RTSP Port: A port that controls real-time streaming. The initial value is 554.

If using a Broadband Router
~ IP Address : Enter an address falling in the IP range provided by the Broadband Router. ex) 192.168.1.2~254, 192.168.0.2~254, 192.168.XXX.2~254
~ Subnet Mask : The <Subnet Mask> of the Broadband Router will be the <Subnet Mask> of the camera.
~ Gateway : The <Local IP Address> of the Broadband Router will be the <Gateway> of the camera.

M ` The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router.
` For more information about port forwarding of the broadband router, refer to “Port Range Forward (Port Mapping) Setup”. (Page 18)

If the Broadband Router has more than one camera connected Configure the IP related settings and the Port related settings distinctly with each other. ex)

Category

Camera #1

Camera #2

IP related settings

IP Address Subnet Mask Gateway

192.168.1.100 255.255.255.0 192.168.1.1

192.168.1.101 255.255.255.0 192.168.1.1

Port related settings

HTTP Port RTSP Port

8080 554

8081 555

M ` If the <HTTP Port> is set other than 80, you must provide the <Port> number in the address bar of the Internet browser before you can access the camera. ex) http://IP address : HTTP Port http://192.168.1.100:8080
5. Click [Apply] Button. 6. If the success message is displayed, click [OK].

16_ network connection and setup

! NETWORK CONNECTION AND SETUP

Configuring Dynamic IP
Receive IP address from DHCP
~ Example of the Dynamic IP environment – If a Broadband Router, with cameras connected, is assigned an IP address by the DHCP server
– If connecting the camera directly to modem using the DHCP protocols
– If IPs are assigned by the internal DHCP server via the LAN
1. Click the camera from the list that you want to change the IP setting.
2. Click <IP Assign> at the main page of device manager. 3. Select <Obtain an IP address automatically (DHCP)>. 4. Click [Apply] button. 5. If the success message is displayed, click [OK].

AUTOMATICALLY CONFIGURING IP

1. Click the camera from the list that you want to automatically

configure the IP.

TNV-C8034RM

2. Click < + > at the main page of device manager. ~ Equipment Setting menu appears.

3. At the menu, click <Auto IP Configure>.

4. Click [Close] button.

MANUALLY REGISTERING CAMERA
If the camera cannot be found using search function, the camera can be registered remotely by manually inserting IP information, if the camera is connected to external network.
1. Click <Add Devices> – <Manually Add Device> at the main page of device manager.
2. Insert the range of IP address that you search. 3. Select the <Model Name> of the camera that you register,
and insert HTTP port, ID, and password. 4. Click [Register] button. 5. Check if camera is registered.
~ Check MAC address at the sticker attached to the camera.

English _17

network connection and setup
PORT RANGE FORWARD (PORT MAPPING) SETUP
If you have installed a Broadband Router with a camera connected, you must set the port range forwarding on the Broadband Router so that a remote PC can access the camera in it.
Manual Port Range Forwarding
1. From the Setup menu of the Broadband Router, select <Applications & Gaming> – <Port Range Forward>. For setting the port range forward for a third-party Broadband Router, refer to the user guide of that Broadband Router.
2. Select <TCP> and <UDP Port> for each connected camera to the Broadband Router. The number of each port to be configured to the IP router should be set according to the port number designated in <Setup> – <Basic> – <IP & Port> on the camera web viewer.
3. When done, click [Save Settings]. Your settings will be saved.
M ` Port forwarding setting is an example of setting CISCO IP router. ` The settings may differ depending on the connected Broadband Router model. For more information, refer to the user manual of the applicable router.

Setting up Port Range Forward for several network cameras
~ You can set a rule of Port Forwarding on the Broadband Router device through its configuration web page. ~ A user can change each port using the camera setting screen.
When Camera1 and Camera2 are connected to a router :

User

Internet

Broadband Router

Start

End

Protocol

IP Address

3000 3000 TCP/UDP 192.168.1.100

3001 3001 TCP/UDP 192.168.1.101

8080 8080 TCP/UDP 192.168.1.100

8081 8081 TCP/UDP 192.168.1.101

Camera1 (192.168.1.100)

HTTP port

8080

RTSP port

3000

Camera2 (192.168.1.101)

HTTP port

8081

RTSP port

3001

M ` Port forwarding can be done without additional router setup if the router supports the UPnP (Universal Plug and Play) function. After connecting the network camera, select the checkbox from the menu <Quick connect> in <DDNS> in “Settings -> Network -> DDNS”.

18_ network connection and setup

CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC
1. Run device manager. It will scan for connected cameras and display them as a list.
2. Double-click a camera to access. The Internet browser starts and connects to the camera.
M ` Access to the camera can also be gained by typing the camera’s IP address in the address bar of the Internet browser.
CONNECTING TO THE CAMERA FROM A REMOTE PC VIA THE INTERNET
On a remote computer that is not in the Broadband Router’s network cluster is not allowed, users can access cameras within a Broadband Router’s network by using the camera’s DDNS URL.
1. Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router.
2. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the IP address of the Broadband Router in the address bar. ex) http://ddns.hanwha-security.com/ID
M ` To use DDNS, sign up at the DDNS homepage (http://ddns.hanwha-security.com) and register the product at [My DDNS]>[Register Product].

English _19

! NETWORK CONNECTION AND SETUP

web viewer
CONNECTING TO THE CAMERA
Normally, you would
1. Launch the Internet browser. 2. Type the IP address of the camera in the address bar.
ex) · IP address (IPv4) : 192.168.1.100 ; http://192.168.1.100 – the Login dialog should appear. · IP address (IPv6) : 2001:230:abcd: ffff:0000:0000:ffff:1111 ; http://[2001:230:abcd:ffff:0000:0000:ffff:1111] – the Login dialog should appear.
If the HTTP port is other than 80
1. Launch the Internet browser. Type the IP address and HTTP port number of the camera in the address bar.
ex) IP address : 192.168.1.100:HTTP Port number(8080) ; http://192.168.1.100:8080 – the Login dialog should appear.
Using URL
1. Launch the Internet browser. 2. Type the DDNS URL of the camera in the address bar.
ex) URL address : http://ddns.hanwha-security.com/ID – the Login dialog should appear.
J ` Network connection is disabled in the LAN only environment.
Connecting via UPnP
1. Run the client or operating system in support of the UPnP protocol. 2. Click the camera name for search.
In the Windows operating system, click the camera name searched from the network menu. – The login window is displayed.

Connecting via Bonjour
1. Run the client or operating system in support of the Bonjour protocol. 2. Click the camera name for search.
In the Mac operating system, click the camera name searched from the Bonjour tab of Safari. – The login window is displayed.
To check the DDNS address
If the camera is connected directly to a DHCP-based cable modem or DSL modem, the IP address will change each time it tries to connect to the ISP (the company you subscribed to). If this is the case, you will not be informed of the IP address changed by DDNS.
Once you register a dynamic IP-based device with the DDNS server, you can easily check the changed IP when you try to access the device. To register your device to the <DDNS> server, visit http://ddns.hanwha-security.com and register your device first, and then set the Web Viewer’s <Network> – <DDNS> to <DDNS>, as well as providing <Product ID> that had been used for DDNS registration.

20_ web viewer

! WEB VIEWER

PASSWORD SETTING
When you access the product for the first time, you must register the login password.
J ` For a new password with 8 to 9 characters, you must use at least 3 of the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 characters or longer , you must use at least 2 types of those mentioned. (support up to 64 characters)
– Special characters that are allowed. : ~`!@#$%^&*( )_-+={ }[ ]|;:`”< >.,?/
` Space is not allowed for password. ` For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your
passwords. ` If you lost your password, you can press the [RESET] button to initialize the product. So, don’t lose your password by using a
memo pad or memorizing it.
LOGIN
Whenever you access the camera, the login window appears. Enter the User ID and password to access the camera.
1. Enter “admin” in the <User name> input box. The administrator’s ID, “admin,” can be changed in the Web Viewer.
2. Enter the password in the <Password> input field. 3. Click [Sign in].
If you have logged in successfully, you will the Live Viewer screen.
J ` When you access the camera web viewer, pay special attention to the security by checking whether the image data is encrypted.
M ` You will experience the best video quality if the screen size is 100%. Reducing the ratio may cut the image on the borders.

CAMERA WEB VIEWER SETUP
1. Click the [Setup ( )] icon. 2. The Settings window appears. 3. You can configure settings for the camera’s basic information, video, audio, network, event, analysis, and
system over the network. 4. Click <Help ( )> to view detailed descriptions of each function.

English _21

appendix

TROUBLESHOOTING

PROBLEM

SOLUTION

When an Windows 10 user accesses the web viewer through Chrome or Firefox, the sound volume of microphone changes periodically.

~ This is what happens when microphone driver has been set to Realtek driver. Install the High Definition Audio device (Windows Default Driver) or the third party driver as the microphone driver.

What are the specifications for WAVE files necessary to play audio at the time of an event?

~ Sampling rate of 48,000 KHz or less is recommended. ~ For bits per sample (bps), up to 8/16 bit is recommended. ~ Only PCM encoding format is supported.

No video is displayed when accessing the plug-in free webviewer on Safari via HTTPS.

~ On the authentication popup window prompted when initially accessing https, click “View Authentication Certificate” and select the “Always trust when connecting to the designated webviewer IP” check box.
~ If the webviewer continues failing to display a video after you select “Next” on the message window below, press the command key + Q to exit the Safari browser, access again and follow the procedures stated above.

I can’t access the camera from a web browser.

~ Check to make sure that the camera’s Network settings are appropriate.
~ Check to make sure that all network cables have been connected properly.
~ If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses without any problem.
~ If the camera is connected to a Broadband Router, verify that port forwarding is properly configured.

Viewer got disconnected during monitoring.

~ Connected Viewers become disconnected upon any change to camera or network configurations.
~ Check all network connections.

The camera connected to the network is not detected in the Device Manager ~ Turn off the firewall settings on your PC and then search the camera again. program.

Images overlap.

~ Check whether two or more cameras are set to a single multicast address instead of different addresses. If a single address is used for multiple cameras, the images may overlap.

No image appears.

~ If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.

PROBLEM

SOLUTION

Voice is not recorded even though audio input settings are configured.

~ You must enable the <Audio In> check box in <Basic> – <Video Profile>.

<Motion detection> of <Analytics> is set to <Enable>, but no notification e-mail reaches me even when an analysis event had occurred.

~ Verify the settings in the following sequence:
A. Check <Data & Time> settings. B. The <Motion detection> should be set to <Enable>. C. Check if the <E-mail> option of <Event setup> menu is checked to use.

No signal is found at the Alarm Output port even when an intelligent video ~ Check alarm output port settings. analysis event is generated.

~ Check if the memory card is defective.
Cannot record into the Micro SD card. ~ When replacing the Micro SD card, it must be done while the power is disconnected from the product.

Micro SD card is inserted but the camera does not operate properly.

~ Check if the Micro SD card is inserted in the proper direction. Operation of Micro SD card that is formatted by other devices is not guaranteed with this camera unit.
~ Format the Micro SD card again in <Setup> ; <Event> ; <Storage> menu.

Cannot record in the NAS.

~ Confirm that the information registered in the NAS is correct.

It reports that NAS setting has failed.

~ Confirm that the IP address of the NAS is valid.
~ Confirm that the ID/password of the NAS is valid.
~ Confirm that you can access the folder designated as the default folder using the ID of the NAS.
~ Confirm that the NAS SMB/CIFS items are unchecked.
~ Confirm that the NAS IP address and the camera IP address are in the same format. ex) The NAS & camera subnet mask initial value is 255.255.255.0. If the IP address is 192.168.20.32 then the NAS IP address should be in the range of 192.168.20.1~192.168.20.255.
~ Check whether you tried to access as another user without formatting the default folder saved or used.
~ Confirm that you used recommended NAS equipment.

22_ appendix

Any changes or modifications in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Hanwha Vision cares for the environment at all product manufacturing stages, and is taking measures to provide customers with more environmentally friendly products. The Eco mark represents Hanwha Vision’s devotion to creating environmentally friendly products, and indicates that the product satisfies the EU RoHS Directive.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in the European Union and other European countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
Correct disposal of batteries in this product (Applicable in the European Union and other European countries with separate battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment. To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system.

Documents / Resources

	Hanwha Vision TNV-C8014RM Network Camera [pdf] User Manual TNV-C8014RM, TNV-C8034RM, TNV-C8014RM Network Camera, TNV-C8014RM, Network Camera, Camera
	Hanwha Vision TNV-C8014RM Network Camera [pdf] Installation Guide TNV-C8014RM, TNV-C8034RM, TNV-C8014RM Network Camera, TNV-C8014RM, Network Camera, Camera
	Hanwha Vision TNV-C8014RM Network Camera [pdf] Instruction Manual TNV-C8014RM, TNV-C8014RM Network Camera, Network Camera, Camera

References

• User Manual