Hanshow Polaris-260R-N Electronic Shelf Label Holder User Manual

Unpack the Polaris family packaging carefully.
Refer to Figure 1-1 for the ESL system architecture.
Choose an appropriate area for installation based on the key areas described in Table 2-1.

Operation

Ensure a minimum distance of 20cm between the device and your body during operation.
Refer to the naming rules in Figure 3-1 and the nameplate in Figure 3-2 for identification.

Maintenance

Avoid making any changes or modifications that are not approved by the manufacturer.
Keep the device clean and free from dust or debris for optimal performance.

FAQ

Q: What should I do if the device is not functioning properly?

A: If you encounter any issues with the device, refer to the user manual for troubleshooting steps. If problems persist, contact customer support for assistance.

Q: Can the device cause harmful interference?

A: The device is designed to comply with FCC rules to prevent harmful interference. Ensure proper installation and operation as per the guidelines provided in the manual.

STATEMENT

This document and all its contents remain the proprietary material of Hanshow Technology Co., Ltd. (Hanshow) and are protected by Chinese laws and applicable international conventions on copyrights.
Any reproduction, transmission, disclosure, revision, modification, or use otherwise of this document or the whole or part of its contents, in whatever form and by whatever means, is not permitted without prior express written authorization from Hanshow.
Offenders will be liable for any damages caused by their offense hereof and will be subject to all remedies that Hanshow is entitled to seek under applicable laws.

ABOUT THE MANUAL

This manual describes the features, specifications, packages, and precautions of Hanshow Polaris Pro-Q series Electronic Shelf Label (ESL) Products.
Please read this manual carefully before using the device for the first time, and retain the manual for subsequent use or for the next owner. If the instructions contained in this manual are insufficient to resolve issues that occur during device operation or maintenance, please contact Hanshow Technical Customer Service Center (China: 400-0365-305; Netherlands: 0800-022-5037; Belgium: 0800-71-335; France: 0800-91-7602; Thailand: 1800-011-185) directly, we will provide you with multi-channel technical services.

TARGET USERS

This document provides engineers with the necessary data and related guidelines for Polaris Proseries. Users have to master the basic knowledge of communication and networks and so on.

This manual applies to the following engineers:

Testing Engineer
Technical Support Engineer
After Sales Engineer
Installation Engineer

SYMBOL DESCRIPTION

EXPLANATION OF TERMS

Overview

The Polaris Pro-Q series is Hanshow’s newest generation of Electronic Shelf Labels (ESLs). They adopt an E-ink screen to achieve page switching, light flashing, pricing and so on based on 2.4GHz wireless communication.
With ultra-thin, extended life and high-definition visual effects, the Polaris series widely serves traditional retail, new retail, department stores and fashion, pharmacies, culture, and entertainment.

System architecture

Hanshow’s ESL system is composed of ESLs, ESL Controller, ESL-Working, PriSmart, Database, Integration server, CloudMonitor, and Handheld Terminal (PDA), as shown in Figure 1-1.
Specifically, the ESLs are used for electronically displaying product information such as name and price, and services available for customers.

Features

The features of the Polaris series are as follows:

Polaris ESLs come in 8 sizes: 1.6″, 2.0″, 2.3″, 2.6″, 2.8″, 3.1″, 4.2″, 7.5″, 2.3″ Fand 2.8″ F.
Display colors include BWR (Black-White-Red) display.
Operating frequency band: 2,402MHz ~ 2,480MHz.
IP54 waterproof and dustproof design.
Built-in LED indicator: 7-color display assists in product location, promotion reminder, out-of-stock reminder, and low power reminder.
Embedded NFC chip: Supports NFC function. NFC response distance is 10mm.
Polaris ESLs support multiple functions, including binding/unbinding, updating, instant flashing, multi-page storage, page switching, geolocation, temperature collection, NFC function, and so on.
Supports AES-128 encryption.
Supports OTA (Over-The-Air) upgrade.

Product view

This chapter describes the Polaris Pro-Q series’ appearance and composition.

Product Appearance

Each section of Polaris and its relative description is shown in Figure 2-2 and Table 2-1.

Table 2-1 Each area description of Polaris

Dimensions

This section covers the dimensions of the Polaris series.

Hardware performance

This chapter consists of:

Specifications
Identifying your ESLs
Product nameplate

Specifications

Table 3-1 lists the Polaris Pro-Q specifications.

Note:

The resolution and DPI might be subject to slight variations.
Battery life is calculated based on the following scenarios: The battery life is up to 10 years if updated twice a day for the following sizes: 1.6″ (pouch battery)/2.0″/2.3″/2.6″/2.8″ /3.1″/4.2″ /7.5″/2.3″ F/2.8″ F; The battery life is up to 5 years if updated twice a day for the following sizes: 1.6″ (button battery).
Room-temperature ESLs operate within 0°C ~ 40°C, however, low temperatures (0°C~10°C) might impact the ESL lifespan.

Identifying your ESLs

You can identify your ESLs from the following Polaris naming rules.

Product nameplate

Taking Polaris-260R-N as an example, Figure 3-2 shows the nameplate of Polaris.

Note: Each ESL has a unique S/N number. The above is for reference only, actual label information might vary.

Packaging and accessories

This chapter describes the Polaris series’ packaging and required accessories.

Packaging

Polaris family packaging and the specific ESL quantity are shown in Figure 4-1.

Note: Packaging solution adjustment in progress.

Product Accessories

Common accessories of the Polaris series are shown in Table 4-1.

Table 4-1 Common accessories of the Polaris series

Application scenarios

Polaris series are available in various zones and shelves of hypermarkets, supermarkets, and retail stores.

The ESLs apply to areas with different fixtures:

Shelves
Hooks
Fences
Tables
0286

Precautions

During transportation and usage of the Polaris series, please note the following precautions.

Transportation considerations

Avoid the following considerations during transport
Water leakage or heavy moisture.
Heavy stacking.
High heat conditions above 40°C.

Precautions for use

Follow the precautions:

The room-temperature ELs operate best in normal operating and storage environments, 0°C ~ 40°C, 30% ~ 70%RH.
Keep ESLs within the specified temperature range, otherwise, ESL screens might be damaged and the battery life might be shortened.
The output capacity will degrade at low temperatures.
Frequent communications or updates might shorten battery life during use.
Avoid dropping or tossing ESLs.
Do not disassemble ESL without permission.
Do not disassemble ESL batteries.
Do not scratch ESL bodies with sharp objects.
Use Polaris dedicated disassembly tools when disassembling.
The mineral substances in rainwater, moisture, or liquids might corrode the electronic circuit. Avoid water on the product as much as possible.
Regularly clean the screen.
Promptly remove cosmetics, perfume, and other dirt on ESLs to avoid screen, case, or lens damage.
Avoid direct contact with chemical detergent.
Avoid direct sunlight or incandescent light on ESLs.
Do not inace ESts near ring magnetic environment.
Do not place ELs near kitchen appliances such as a stove, or a microwave oven.
ELs communications might be limited or affected by other wireless communication systems that share the 2.4GHz frequency band, such as Wi-Fi, Bluetooth, or Zigbee.

IC statement

This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions:

This device may not cause interference;
This device must accept any interference, including interference that may cause undesired operation of the device.

UKCA statement

All products of the Polaris series comply with UK Conformity Assessed (UKCA) standards.
Polaris products include 1.6″, 2.0″, 2.3″, 2.6″ and 2.8″.

FCC statements

This equipment has been tested and found to comply with the limits for a Class B digital device, under part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Caution: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference,
this device must accept any interference received, including interference that may cause undesired operation.

The device has been evaluated to meet general RF exposure requirements This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body.

For more information, visit our website at: https://www.hanshow.com

Documents / Resources

Hanshow Polaris-260R-N Electronic Shelf Label Holder [pdf] User Manual
Polaris-260R-N, Polaris-260R-N Electronic Shelf Label Holder, Electronic Shelf Label Holder, Shelf Label Holder, Label Holder, Holder

References

User Manual

Hanshow Polaris-260R-N Electronic Shelf Label Holder

Product Information

Product Usage Instructions

FAQ