User Guide for hp models including: Flip-top Cash Drawer, Heavy Duty Cash Drawer, Standard Duty Cash Drawer, USB Cash Drawer, BW867AA Flip Top Cash Drawers, BW867AA, Flip Top Cash Drawers, Top Cash Drawers, Cash Drawers, Drawers
2 Functional lock that offers several levels of security: locked closed, locked open, online or manual open depending on model. Refer to Connecting and Locking the Cash Drawer on page
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DocumentDocumentHP Cash Drawers for Point of Sale Systems User Guide © 20062024 Hewlett-Packard Development Company, L.P. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. All other product names mentioned herein may be trademarks of their respective companies. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided "as is" without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for Hewlett-Packard products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Eleventh Edition (March 2024) Document Part Number: P04757-001 About This Guide This guide provides information on setting up and using the HP Cash Drawers for Point of Sale System. WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. Table of contents 1 Product Features ........................................................................................................................................ 2 HP Cash Drawers ........................................................................................................................................ 2 Identifying Cash Drawer Components.......................................................................................................... 4 2 Operating the Cash Drawer ....................................................................................................................... 7 Connecting and Locking the Cash Drawer .................................................................................................. 7 Operating the Heavy Duty, Standard Duty and USB Cash Drawers ......................................................... 10 Maintenance Guidelines ............................................................................................................................ 13 A Troubleshooting .................................................................................................................................................... 14 Solving Common Problems........................................................................................................................ 14 Preparing to Call Technical Support........................................................................................................... 15 Ordering Cash Drawer Accessories ........................................................................................................... 15 B Technical Specifications ...................................................................................................................................... 16 HP Cash Drawers ...................................................................................................................................... 16 1 Product Features HP Cash Drawers Figure 1-1 HP Heavy Duty Cash Drawer Figure 1-2 HP Standard Duty (Printer-Driven) Figure 1-3 HP Standard Duty USB No Lock HP Cash Drawers are designed to work with point-of-sale system hardware and program applications. The cash drawers feature: Functional lock assembly for security (except HP Standard Duty USB No Lock Cash Drawer). NOTE: Before using the cash drawer, it is highly recommended that you create a unique and secure lock and key system in accordance with your company's security policy. HP is not responsible for the security of the cash drawer. HP Cash Drawers 2 Two security keys are included with the cash drawer when shipped (except HP Standard Duty USB No Lock Cash Drawer). Removable inner drawer. HP POS printer/cash drawer interface cable provided. USB interface cable provided (USB Cash Drawer only). Heavy Duty Cash Drawer only features: Deep inner drawer compartment to hold coin rolls and packaged currency with divided areas for separating various bill and coin denominations. Adjustable media slot divider that separates, organizes and stores different media types. Heavy duty steel ball bearing slides for ease of opening and closing as well as long life. The cash drawer is shipped in the locked open position. HP Cash Drawers 3 Identifying Cash Drawer Components Figure 1-4 HP Heavy Duty Cash Drawer HP Cash Drawers 4 Figure 1-5 HP Standard Duty (Printer-Driven) and USB Cash Drawer Components . NOTE: The cash drawer's till design will vary by country. See Tables B-2 and B-3 at the end of this document. Table 1-1 Cash Drawer Components 1 Heavy Duty Cash Drawer: Industrial ball bearing slides for durability and long life Standard Duty Cash Drawer: Roller bearing roller wheels for smooth transactions 2 Functional lock that offers several levels of security: locked closed, locked open, online or manual open depending on model. Refer to Connecting and Locking the Cash Drawer on page 5. 3 Media Slot(s): One extra- wide on Heavy Duty and dual on Standard Duty Cash Drawers. 4 Till for bills and coins. The bill and coin configuration for tills vary by country. Refer to the Technical Specifications on page 16 in this guide for available regional tills and their bill and coin configurations.) 5 Narrow footprint (16") that saves countertop space HP Cash Drawers 5 . Figure 1-6 Heavy Duty Cash Drawer (FK182AA) Cable Connection: RJ45 Figure 1-7 Standard Duty Cash Drawer (QT457AA) Cable Connection: RJ45 Figure 1-8 Standard Duty USB Cash Drawer (E8E45AA) Cable Connection: USB B Figure 1-9 Standard Duty USB No Lock Cash Drawer (A09FBAA) Cable Connection: USB C HP Cash Drawers 6 2 Operating the Cash Drawer Connecting and Locking the Cash Drawer 1. Place the cash drawer on a flat surface near your POS work center. 2. Connect the interface cable: a. Connect the POS printer interface cable to the applicable interface underneath or on the rear of the cash drawer, then connect the other end of the cable to the printer. NOTE: The printer interface cable provided with the cash drawer is designed to work with HP POS printers. If you are connecting the cash drawer to a printer other than HP POS printers, select the appropriate interface cable for your printer model. WARNING! HP Cash Drawers only support 24-volt printers or HP hubs. Connecting an HP Cash Drawer to 12-volt printers or HP hubs may result in unpredictable performance, such as the cash drawer not opening or opening unexpectedly, in addition to the possible damage to the cash drawer and printer. OR b. For the USB cash drawer model, connect the cable to the host computer or to a powered USB hub connected to the host computer. 3. Use the security key supplied with the cash drawer to turn the lock to the online position. Refer to the following illustrations for other lock positions for your model. NOTE: Before using the cash drawer, it is recommended that you create a unique and secure lock and key system in accordance with your company's security policy. HP is not responsible for the security of the cash drawer, damage to the cash drawer, or the replacement of lost keys. Figure 2-1 Lock Positions (Heavy Duty Cash Drawer) HP Cash Drawers 7 Table 2-1 Lock Positions (Heavy Duty Cash Drawer) Select This Lock Position 1 Locked Closed 2 Online 3 Manual Open 4 Locked Open To Do This Prevents the cash drawer from being opened by an electrical signal from the printer. Use this security method when it is necessary to be away from the drawer for only a short period. Operation of the cash drawer is driven electronically by the printer. Allows manual access to the contents of the cash drawer. Prevents the cash drawer from being latched closed. Use when the retail environment is closed and the contents of the cash drawer have been removed. The cash drawer is a less-attractive target when it is left open and empty or its contents removed. NOTE: Locked Open is the default lock position when the Heavy Duty Cash Drawer is shipped. HP Cash Drawers 8 Figure 2-2 Lock Positions (Standard Duty Cash Drawer) Table 2-2 Lock Positions (Standard Duty Cash Drawer) Select This Lock Position To Do This 1 Manual Open Allows manual access to the contents of the cash drawer. 2 Online Operation of the cash drawer is driven electronically by the printer. 3 Locked Open/Locked Closed Prevents the cash drawer from being opened or closed by an electrical signal from the printer or USB source (depending on the model). 4. Install the printer drivers or the integrated cash drawer drivers if not already installed. Refer to the printer documentation for instructions. The drivers will enable the cash drawer to operate electronically. 5. Open the cash drawer and fill with currency. 6. Turn on the POS computer. HP Cash Drawers 9 Operating the Heavy Duty, Standard Duty and USB Cash Drawers Removing the Inner Drawer (Heavy duty Cash Drawer only) 1. Open the cash drawer and remove the plastic coin and bill tray/till. 2. Grasp the inner drawer by the drawer front and lift the inner drawer up (1) until it stops. 3. Firmly pull the inner drawer out at an inclined angle (2). NOTE: The drawer stop of the inner drawer must pass over the stop plate (3) in the base for removal and/or reinsertion. Figure 2-4 Removing the Inner Drawer (Heavy Duty Cash Drawer) Replacing the Inner Drawer 1. Align the outer slides (mounted to the inner drawer) with the inner slides mounted to the chassis inside the cash drawer. 2. Lift the inner drawer up until it stops and begin to push the inner drawer into the cash drawer housing, making sure that the roller bearings are in the slides. 3. When the drawer stop on the back of the inner drawer has cleared the stop plate (3) formed from the base, let the inner drawer rest in the horizontal position. 4. Push the inner drawer to the fully closed position. Expect resistance to the insertion because the ball bearings do not roll until the slides are fully engaged. 5. When the inner drawer is fully inserted, verify that the drawer opens and closes properly using the security key. The drawer should open and close smoothly through the full extent of the slides. HP Cash Drawers 10 Removing the Inner Drawer (Standard Duty Cash Drawers, printer -driven, or USB) Removing the Drawer 1. Open the cash drawer and remove the plastic coin and bill tray. 2. Grasp the drawer by the sides of the front and lift the drawer up until it stops. 3. Tip the front of the drawer down and pull the drawer out at an inclined angle. Replacing the Drawer 1. With the drawer front tipped down at an inclined angle, insert the drawer into the case about 2 inches until the roller wheels drop into the base track. 2. Lift the drawer up until it stops and pull the drawer out until it stops and drops into operating (horizontal) position. Push the door closed in the horizontal position. 3. When the inner drawer is fully inserted, verify that the drawer opens and closes properly. POWER OUT / EMERGENCY ACCESS (Standard Duty USB No Lock Cash Drawer only) The cash drawer includes a removable access plate on the bottom of the drawer for manual access to the cash drawer. 1. Remove the screw that secures the access plate to the drawer. 2. Remove the access plate to reveal the manual access opening. 3. Using a small straight tool, slide the latch arm inside the drawer to release and to open the cash drawer. HP Cash Drawers 11 HP Cash Drawers 12 Maintenance Guidelines To enhance the performance and extend the life of the cash drawer: Clean dirt and debris from the slides with a clean, lint free cloth on a regular basis. Lubricate the slide assembly and latch assembly periodically with a thin layer of lithium based grease. Maintain a thin film of lithium-based bearing grease on the ball bearings in the slides (for Heavy Duty Cash Drawer model). Under heavy use, inspect, clean and lubricate the slide assembly and latch assembly more frequently. Do not break coin rolls over the plastic tray or on the drawer front. HP Cash Drawers 13 A Troubleshooting Solving Common Problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Table A-1 Solving Common Problems Problem Possible Cause Solution Lock assembly does not lock. Keys may need to be replaced or lock may need repair or replacement. Order a new cash drawer with keys. Wrong key used. Use the key that came with the cash drawer. NOTE: Match the key number with the lock number. Cash drawer will not open electronically. Cash drawer is sticking or binding when opening and closing (Heavy Duty and Standard Duty Cash Drawer models). Need to install printer drivers. Be sure the cash drawer is connected directly to the host device or printer and that the security key is in the electrically online position (straight up and down). Install the software drivers that came with the computer or printer and follow the instructions to configure the software to electronically open the cash drawer. Cables are loose or unplugged. Verify that the printer interface cable or USB interface cable is fully seated into the connector on the bottom of the cash drawer and cash drawer port on the computer or cash drawer port on the receipt printer. Defective cable. If possible, change the cable that connects the cash drawer to the printer to determine if a different cable has the same condition. Defective cash drawer. If possible, change the non-functioning cash drawer with a functioning one (swap locations) and determine if the problem "follows the drawer." Drawer slides or tracks/wheels are dirty. To clean the drawer slide, or the tracks and roller wheels, remove all dirt and debris from the slide by wiping the ball races of both slide members (the portion of the metal that the ball bearings ride in) or the tracks and roller wheels with a clean, dry, and lint-free cloth shop towel. Do not use a paper towel. Heavy Duty Cash Drawer slides To lubricate the drawer slides, first clean dirt and debris need lubricating. from the slides. Then, using a clean applicator, apply a light film of grease to the inside of the ball races. Cycle the slides several times to properly coat the ball bearings and spread the grease across the ball races. It is recommended that you use a lithium-based bearing grease as lubrication for the slides. Several manufacturers make appropriate lubricants of this type that are readily available in small quantities from almost any hardware store. CAUTION: Do not use WD-40 or any type of spray lubricant including silicone spray and Petroleum-based lubricants to grease the slides. HP Cash Drawers 14 Preparing to Call Technical Support HP provides hardware break/fix support for the product. If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call: If the product is connected to an HP POS computer, provide the serial number of the POS computer. Purchase date on invoice. The spare part number is located on the label on the bottom of the cash drawer, Condition under which the problem occurred. Error messages received. Hardware configuration. Hardware and software you are using. Ordering Cash Drawer Accessories To order HP cash drawer accessories such as interface connectors, cables, regional tills or other mechanical components, contact your regional HP authorized service provider for HP Point of Sale System products. If you are connecting your cash drawer to a POS printer other than HP POS printers, select the appropriate interface cable for your printer model. HP Cash Drawers 15 B Technical Specifications HP Cash Drawers Table B-1 Technical Specifications Opening and Closing Heavy Duty Cash Drawer Standard Duty (printer-driven) or Standard Duty USB Cash Drawers Dimensions (WxDxH) Heavy Duty Cash Drawer Standard Duty or USB Cash Drawer Till Media Storage Storage Temperature Operating Temperature Range Heavy Duty Cash Drawer Standard Duty (printer-driven) or Standard Duty USB No Lock Cash Drawers Relative Humidity (Non-condensing) Cable Length Heavy Duty Cash Drawer Standard Duty (printer-driven) or Standard Duty USB No Lock Cash Drawers 4,000,000 cycles 1,000,000 cycles 406 x 427 x 124 mm (16.0 x 16.8 x 4.9 in.) (with feet) 411 x 415 x 110 mm (16.2 x 16.3 x 4.3 in) (with feet) Bill and coin configurations vary by country. See table 4-2 for Heavy Duty Cash Drawer model. See table 4-3 for Standard Duty Cash Drawer model. Heavy duty cash drawer has a single media slot that provides under-till storage of transaction media, packaged bills and coin rolls. Standard duty cash drawer has dual non-adjustable media slots. -30°C to +50°C (-22°F to 122°F) 0°C to +40°C (+32°F to +104°F) +5°C to +40°C (+40°F to +105°F) 10% to 95% 5 feet 5 feet HP Cash Drawers 16 Table B-2 Regional Cash Drawers (Heavy Duty Cash Drawer only) Country Bills Coins Order Part Number Australia 4 6 Canada 5 6 France 7 8 FK182AA#ABG FK182AA#ABC FK182AA#ABB Germany 7 8 FK182AA#ABB Great Britain/Northern 4 7 Ireland Kuwait 5 8 FK182AA#ABU FK182AA#ABV Malaysia 4 6 FK182AA#AB4 Netherlands 7 8 FK182AA#ABB Singapore 4 6 FK182AA#AB4 South Africa 5 7 FK182AA#ACQ Spain 7 8 FK182AA#ABB Sweden 5 5 Switzerland 7 8 United Arab Emirates 5 8 United States 5 5 FK182AA#ABS FK182AA#UUZ FK182AA#ABV FK182AA#ABA HP Cash Drawers 17 Table B-3 Regional Cash Drawers (Standard Duty (printer- driven) and Standard Duty USB No Lock Cash Drawers only) Country Bills Coins Order Part Number Australia 8 8 QT457AA#AB4 Canada 4 8 QT457AA#ABC China 8 8 QT457AA#AB4 Croatia 4 8 QT457AA#ABB Finland 4 8 QT457AA#ABB France 4 8 QT457AA#ABB Germany 4 8 QT457AA#ABB Great Britain/Northern 4 8 QT457AA#ABB Ireland Hong Kong 8 8 QT457AA#AB4 Hungary 4 8 QT457AA#ABB India 8 8 QT457AA#AB4 Kazakhstan 4 8 QT457AA#ABB Korea 8 8 QT457AA#AB4 KSA 8 8 QT457AA#AB4 Kuwait 4 8 QT457AA#ABB Macedonia 4 8 QT457AA#ABB Malaysia 8 8 QT457AA#AB4 Morocco 4 8 QT457AA#ABB Netherlands 4 8 QT457AA#ABB Norway 4 8 QT457AA#ABB Oman 4 8 QT457AA#ABB Romania 4 8 QT457AA#ABB Singapore 8 Slovakia 4 Slovenia 4 South Africa 4 Spain 4 8 QT457AA#AB4 8 QT457AA#ABB 8 QT457AA#ABB 8 QT457AA#ABB 8 QT457AA#ABB HP Cash Drawers 18 Table B-3 Regional Cash Drawers (Standard Duty and USB Cash Drawer only) (continued) Country Bills Coins Order Part Number Sweden 4 8 QT457AA#ABB Switzerland 4 8 QT457AA#ABB Taiwan 8 8 QT457AA#AB4 Thailand 8 8 QT457AA#AB4 United Arab Emirates 4 8 QT457AA#ABB United States 5 5 QT457AA#ABA HP Cash Drawers 19Adobe PDF Library 24.2.23