Ultenic U11 User Manual

Precautions

• Please read all contents of this manual carefully before using this product.
• Do not use the vacuum cleaner to vacuum detergents, kerosene, broken glasses, needles, soot, wet items, sewage, matches, etc.
• Do not use the vacuum cleaner to vacuum cement, plaster, building materials, or toy balls and other large objects, as these can cause failures such as the vacuum cleaner being blocked, the motor burning out, etc.
• Keep the vacuum cleaner away from fires and places with high temperatures.
• When using the vacuum cleaner, ensure the filter module and the roller brush of the floor brush are installed.
• When using the vacuum cleaner, do not block the suction inlet or the rotation of the brush roller, as this may cause motor failure.
• Do not pour or splash water or other liquids into the machine to avoid short circuits and burning out the electronics.
• When using a new battery, or for the first time after long-term storage, please fully charge the battery. When the machine is not going to be used for a long time, charge and discharge the battery at least once every three months.
• When your vacuum cleaner is fully charged and needs to be cleaned or serviced, unplug the charger promptly and do not pull it by the power cord.
• When cleaning the vacuum cleaner, use a dry cloth to wipe it. Do not use gasoline, thinners, or other cleaners as they may crack the housing or cause discoloration.
• Do not use or store the vacuum cleaner in extreme conditions such as very high or low temperatures. It is recommended to use the vacuum cleaner indoors at ambient temperatures between 0 and 40°C. Store it in a cool and dry place, and do not expose it to sunlight for a long time.
• Do not allow children to use or play with the machine.
• If the machine does not work when fully charged, it must be inspected and repaired at a designated service center. Do not disassemble the machine without permission.
• Old battery packs should be recycled safely and not discarded in normal garbage.
• If the power cord is damaged, it must be replaced by a professional at the manufacturer's local service department or a similar service center.

What's in the Box

• 1 x Metal Extension Tube A long, thin tube.
• 2 x Bracket Metal Tube Two shorter metal tubes, possibly for mounting.
• 1 x Docking Piece A component that connects parts.
• 1 x Body Part The main unit of the vacuum cleaner.
• 1 x Electric Floor Brush A brush head designed for floors.
• 1 x Power Adapter A charger unit.
• 1 x Long Flat Nozzle A narrow, flat attachment for hard-to-reach spots.
• 1 x Bendable Round Nozzle A round attachment that can bend.
• 1 x Bracket Base A base for mounting accessories.
• 1 x Bracket Charging Station A station for charging the vacuum.
• 1 x User Manual A booklet icon representing the manual.
• 1 x Cleaning Tool A small tool for cleaning parts.
• 1 x Mini-Motorized Tool A smaller motorized brush attachment for upholstery.

Product Overview

Diagram of the main vacuum cleaner unit with various parts labeled:

• Motor
• LED Touch Screen
• Exhaust grids
• Handle
• Power switch
• Dust container
• Filter assembly
• Dust container cover buckle
• Dust container cover
• Joint button for the main unit
• Battery release button
• Removable battery
• Dust container release button
• Tip holder
• Metal extension tube
• Joint button for the electric brush
• Electric brush head
• LED light

Note:

1. The central filter assembly, when washed, must be completely dried before assembly for normal use.

2. The central filter assembly can be washed with water. For optimal cleaning performance, please empty the dustbin and clean the central filter assembly regularly. Clean the central filter assembly after approximately 10 uses. For best performance, it is recommended to replace the filter assembly every 3-6 months depending on usage.

Accessory Installation

Follow these steps to install accessories:

1. Diagram showing the connection of an accessory to the main unit via the extension tube. Arrows indicate the sequence.

2. Diagram showing another accessory connection, similar to step 1.

Main Unit Charging

DC Port Charging

Connect the power adapter to the DC port on the vacuum cleaner.

Diagram showing the vacuum cleaner connecting to a power adapter via its DC port. A separate illustration shows the power adapter with indicator lights: ? Red: Charging, ? Green: Fully Charged.

Floor-mounted Storage Stand Charging

When the battery is low, the first bar of the power indicator light flashes white. Charge the battery promptly.

If the power is too low, the machine will automatically shut down to protect the battery. In this state, the machine will not operate when the power button is pressed. The first bar of the power indicator light flashes white. Charge the battery or replace it with a fully charged battery.

Diagram showing the vacuum cleaner docked on its floor-mounted storage stand, connected to power. Battery indicator status is shown with three bars: ✅ Fully Charged, ⏳ Charging, ⚠️ Low Battery.

Note:

1. This machine can only be charged with the original power adapter.

2. The machine cannot be operated, and the power switch does not function, during the charging process.

Product Usage

Usage of the Main Unit

Power on/off: Press the Power On/Off button to start the machine; press again to stop the machine.

There are 3 levels of suction power. Press the icon ⚙️ (Gear display) on the display panel at the end of the main unit to adjust power levels by selecting ECO mode, AUTO mode, and MAX mode.

Note: The power switch is a push button that only needs a single tap to turn on/off.

Note: To achieve the best cleaning effect, the vacuum cleaner will automatically adjust to the strong gear for 3 seconds after you press the power-off button. This is a normal phenomenon, please rest assured.

Usage of Attachments

Attach the required suction nozzle into the holder. The metal extension tube can be added depending on the actual situation.

Usage of the Electric Floor Brush

The electric floor brush can be used to clean hard floors, floor tiles, or short-haired carpets. It is recommended to use a metal extension tube for a better experience.

Diagram showing the electric floor brush attached to the metal extension tube and the main unit of the vacuum cleaner.

Usage of the Electric Mini Motorized Tool

The mini motorized tool can be used to clean sofas, mattresses, cribs, etc.

Diagram of the electric mini motorized tool.

Usage of the Long Flat Nozzle Head

The long flat nozzle head can be used to clean hard-to-reach spots, such as ceilings, bookshelves, keyboards, and narrow gaps.

Diagram showing the long flat nozzle being used in a narrow space.

Usage of the Round Nozzle Head

1. Connect the round nozzle head directly to the main unit. It can be used to clean the desktop, cabinet, sofa, low pile carpet, and so on.
2. The metal extension tube can be attached to the round nozzle head for cleaning high places such as the ceiling and curtains.

Diagrams showing the round nozzle attached directly to the main unit, and then attached to the extension tube for high-reach cleaning, illustrating a 90-degree angle adjustment.

Disassembly and Maintenance

Dust Container and Filter Assembly

Remove the dust container:

1. Press the release button ? on the dust container on both sides simultaneously.

Diagram showing the dust container being detached from the main unit, with arrows indicating pressing release buttons.

Clean Filter Assembly

Exploded view of the filter assembly components, showing the filter, sponge, and housing.

Note: After washing the HEPA filter and filter sponge, please dry them before using. Do not expose them to the sun.

Installation of Filter Components

1. Keep the air guiding block of the stainless steel filter assembly on the same side as the dust container inlet. Install the stainless steel filter assembly into the dust container from the top. Ensure the limit slot is aligned with the dust container limit bar.

   Diagram showing the filter assembly being inserted into the dust container, with labels for "Limit slot", "Air guiding block", "Limit bar", and "Inlet".

2. Put the filter sponge into the bottom of the HEPA cover. Ensure the filter sponge is completely fixed with the 5 slots. Otherwise, it will affect the filtering effect.

   Diagram showing the filter sponge being placed into the HEPA cover, with a label for "Fixing slot".

3. Keep the side of the HEPA assembly with the rope upward and place it into the dust container from the top. Ensure the limit slot of the HEPA assembly is aligned with the dust container's limit bar.

   Diagrams showing the HEPA assembly being inserted into the dust container, with labels for "Limit bayonet" and "Limit bar".

Installation of the Dust Container

1. Snap the dust container into the main unit. Ensure the snap is in place.
2. Push the bottom of the dust container in the direction shown in the picture until you hear a click.

Diagrams showing the dust container being attached to the main unit, with numbered steps and arrows.

The Floor Brush and the Roller Brush

Diagrams illustrating the assembly and disassembly of the roller brush within the floor brush head.

Battery Disassembly

1. Remove the battery: Press the battery release buttons ? on both sides simultaneously, then grab and pull the battery at the same time to take it out.
2. Install the battery: Align the battery slot with the card slot, press the bottom to slide into the battery slot until it snaps tightly ✔️.

Diagrams showing the battery removal and installation process, with numbered steps and arrows.

Floor-mounted Storage Stand

Follow these steps to assemble the floor-mounted storage stand:

1. Diagram showing the base of the stand.

2. Diagram showing the main pole being attached to the base.

3. Diagram showing the bracket piece being attached to the main pole.

4. Diagram showing the charging station bracket being attached to the main pole. Text indicates "This side is installed in front".

Sequence of diagrams illustrating the assembly of the floor-mounted storage stand, from base to the final upright position with the vacuum cleaner docked.

Troubleshooting

Please check the above instructions first before contacting the maintenance department.

Note: If the power cord is damaged and requires special tools, it must be replaced at a manufacturer's designated service centre. If you need to purchase consumables (HEPA filter, etc.), please contact customer service.

Parameters

After-Sale Service

The professional customer service team from Ultenic will be responsible and provide support to all products that come with a worry-free warranty for one year automatically after purchase.

Please contact Ultenic Support and Service via Email below.

Website: www.ultenic.com

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