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eufy RoboVac

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eufy RoboVac

Important Safety Instructions

To reduce the risk of injury or damage, read these safety instructions carefully and keep them at hand when setting up, using, and maintaining this device.

WARNING SYMBOLS USED
This is the safety alert symbol. This symbol alerts you to potential hazards that could result in property damage and/or serious bodily harm or death.

  • This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of this device in a safe way and understand the hazards involved.
  • Children should be supervised to ensure they do not play with this device.
  • Cleaning and maintenance shall not be performed by children without adult supervision.
  • This device is only to be used with the power supply unit provided.
  • Before cleaning or maintaining this device, the plug must be removed from the socket-outlet.
  • The battery in this device should only be replaced by a skilled professional.
  • When removing the battery, disconnect the device from the supply mains.
  • For the purposes of recharging the battery, only use the detachable power supply unit provided with this device.
  • The battery must be removed from this device before this device is disposed of. To remove the battery from this device, first remove the screws on the bottom, then remove the main PCB and unscrew the battery cover using a screwdriver. Remove the battery by disconnecting the quick connector.
  • The used battery should be placed in a sealed plastic bag and disposed of safely according to local environmental regulations.
  • The external flexible cable or cord of the power supply unit cannot be replaced; if the cord is damaged, the power supply unit shall be disposed of.
  • This device is for indoor use only. Do not use outdoors or on wet surfaces.
  • This device is not a toy. Do not sit or stand on this device. Small children and pets should be supervised when this device is operating.
  • Store and operate this device in room temperature environments only.
  • Clean with a cloth dampened with water only.
  • Do not use this device to pick up anything that is burning or smoking.
  • Do not use this device to pick up spills of bleach, paint, chemicals, or anything wet.
  • Before using this device, pick up objects like clothing and loose paper. Lift up cords for blinds or curtains, and move power cords and fragile objects out of the way. If this device passes over a power cord and drags it, an object could be pulled off a table or shelf.
  • If the room to be cleaned has a balcony, a physical barrier should be used to prevent access to the balcony and to ensure safe operation.
  • Do not place anything on top of this device.
  • Be aware that this device moves around on its own. Take care when walking in the area where this device is operating to avoid stepping on it.
  • Do not operate this device in areas with exposed electrical outlets on the floor.
  • Do not expose the electronics of this device, its battery, or the integrated Charging Base. There are no user serviceable parts inside.
  • Do not use this device on an unfinished, unsealed, waxed or rough floor. It may result in damage to the floor and this device. Use only on hard floor surfaces or low-pile carpet.
  • This device has been designed to be used on floors without scratching them. We still recommend that you test this device on a small area of the room to be cleaned to ensure no scratches are made before cleaning the whole room.
  • Only use attachments recommended or described in this manual.
  • Do not handle the appliance or plug with wet hands.
  • Ensure that the dust bag and/or filters are in place before usage.
  • Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
  • Do not expose the battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C may cause explosion.
  • Do not modify or attempt to repair the appliance or the battery pack (as applicable), except as indicated in the instructions for use and care.
  • Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

Notice
This symbol on the device or its packaging indicates:

Do not dispose of electrical appliances as unsorted municipal waste; use separate collection facilities. Contact your local authority for information regarding the collection systems available. If electrical appliances are disposed of in landfills or dumps, hazardous substances can leak into the groundwater and get into the food chain, damaging your health and well-being. When replacing old appliances with new ones, the retailer is legally obliged to take back your old appliance for disposal at least free of charge.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio/ TV technician for help.

ISED Compliance Statement
This device contains license-exempt transmitter(s)/ receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s).
Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

RF Exposure Compliance Statement
This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

Declaration of Conformity
This product complies with the radio interference requirements of the European Community. Hereby, Anker Innovations Limited declares that the radio equipment type T2251 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.eufylife.com/.

Maximum output power: 18 dBm
Frequency band: 2.4G band (2.4000GHz – 2.4835GHz)
Contains FCC ID 2ANDL-WR1 Contains IC: 23243-WR1

Trademark Notice

  • Amazon, Echo, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
  • Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
  • Google Play and the Google Play logo are trademarks of Google Inc.
  • Google Home is a trademark of Google Inc.

About Your RoboVac

What’s in the Box

RoboVac Anatomy

A. Top & Side

B. Bottom

C. Dust Collector

D. Suction Inlet

diagram, engineering drawing

E. Charging Base

diagram

Buttons & Indicators

 

 

 

icon Start/Pause Cleaning

 

  • Solid Blue: standby, cleaning, pause cleaning, returning to charging  base or fully charged Solid orange: standby or working in low battery status
  • Breathing orange (when docked to charging base): charging
  • Flashing red: error
    * Refer to the “Troubleshooting>Voice Alert” section in this manual for solutions.
    Reset the Wi-Fi Connection (Press and hold for 10 seconds)
icon Return to Charging Base

 

  • Flashing blue slowly: returning to charging base
  • Solid blue: standby or paused
a drawing of a person Spot Cleaning

 

  • Flashing blue slowly: Spot Mode
  • Solid blue: standby or paused
  • iconWhen you use the Find My Robot function via the EufyHome app, all three LED indicators are solid blue and a voice prompt is heard.
  • To conserve power, the blue light on the icon button becomes dim when:
  • RoboVac is not docked to the Charging Base and has been inactive for 10 minutes;
  • RoboVac is fully charged for 1 minute.
icon (Wi-Fi Status Light) Status
Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Solid blue Connected to your wireless router

Using Your RoboVac

Important Tips Before Use

A. Remove power cords and small objects from the floor that may entangle RoboVac. You can use the supplied cable ties to organize your wires and power cords.
B. Fold tasseled edges of area rugs underneath to prevent tangling RoboVac. Avoid cleaning very dark-colored high-pile rugs or rugs thicker than 1.02 in/26 mm as they may cause RoboVac to malfunction.
C. Keep RoboVac away from spaces lower than 2.87 in/73 mm to prevent RoboVac from getting stuck. If necessary, place a physical barrier to block off the problem areas.
D. Keep RoboVac away from wet areas.
E. RoboVac may climb on top of objects less than 0.63 in/16 mm in height. Remove these objects if possible.
F. Anti-drop sensors will prevent RoboVac from tumbling down stairs and steep drops in most cases. Sensors are less effective if dirty or used on carpeted/reflective/very dark-colored floors. It is recommended to apply the Boundary Strip(s) to block off areas where RoboVac may fall.
diagram

icon Place physical barriers or Boundary Strips in front of fireplaces and areas that may cause damage to RoboVac if entered.
Preparation
  1. Remove the foam blocks beside the bumper before use.
  2. Install the side brush before use.
    diagram, engineering drawing
  3. Turn on the main power switch at the right side of RoboVac.
    diagram
  4. Place the Charging Base on a level surface and against a wall.
    rectangle
  5. Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the front of the Charging Base. If you cannot remove the objects, check whether RoboVac can return to the Charging Base normally; if not, contact eufy customer service for help.
    diagram, engineering drawing
  6. Connect the round connector of the adapter into the power socket on the Charging Base and the other end into a wall outlet.
    ► When the Charging Base connects to AC power, the LED indicator on the Charging Base is SOLID WHITE.
    diagram
  • icon Install the Charging Base in a location that RoboVac can easily access. It is recommended to place the Charging Base against a wall, and on a hard-level surface rather than on rugs or carpets.
  • Always keep the Charging Base plugged in, otherwise RoboVac will not automatically return to it.
Charge Your RoboVac
  • RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
  • RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is running low.

Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base.
diagram, engineering drawing

Method 2: Pres icon on the body to return RoboVac to the Charging Base.
diagram, engineering drawing

  • icon Turn off the main power switch if RoboVac will not be used for a long period of time. To preserve the battery’s lifespan, recharge at least once every 6 months.
Use Your RoboVac with the EufyHome App

To enjoy all available features, it is recommended to control your RoboVac via the EufyHome app.

Before you start, make sure that:

  • Your smartphone or tablet is connected to a Wi-Fi network.
    Your smartphone or tablet is running iOS 9.0 (or above) or Android 4.4 (or above).
  • The 2.4GHz band wireless signal is enabled on your wireless router.
    The Wi-Fi status light on RoboVac is slowly flashing blue.
  • RoboVac is attached to the Charging Base to ensure it has enough power during setup.
  1. Download the EufyHome app from the App Store (iOS devices) or Google Play (Android devices)
  2. Open the app and create a user account.
  3. Tap the”+” icon to add RoboVac to your EufyHome account.
  4. Follow the instructions in the app to set up the Wi-Fi connection.
    – After connecting successfully, you can control RoboVac via the app.
    – With the app, you can select a cleaning mode, set the time, schedule a cleaning, view the system status, receive notifications and access additional features .

Wi-Fi Status Light

Wifi-Icon Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Solid blue Connected with your wireless router
  • If you have any problems during the Wi-Fi setup process, refer to the “Troubleshooting> Wi-Fi connection” section in this Manual.
  • If RoboVac gets stuck in any space, tap Find My Robot in the app to find the machine.

Restore Factory Settings

Press and hold icon on RoboVac for 10 seconds to restore factory settings if necessary.
– You will hear a voice prompt when the settings have been reset and the Wi-Fi status light will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to set up the Wi-Fi connection.

Schedule Cleaning

With the EufyHome app, you can schedule RoboVac to start cleaning at a particular time.

  • icon You can set the time and customize the cleaning schedules from Sunday to Saturday on the EufyHome app. This function is available in the app only.
Start/ Pause Cleaning
  • Notes-Icon Make sure the main power switch at the side of RoboVac is turned on before use.
  • You can also start or pause cleaning via the EufyHome app.
  1. Press icon on RoboVac to start cleaning in Auto Mode.
    diagram, engineering drawing
  2. Press icon again to pause cleaning.
Select a Cleaning Mode

Auto-cleaning

After startup, RoboVac moves from the Charging Base and automatically determines its cleaning route, following a bow-shaped cleaning method. When the entire clean is finished, RoboVac automatically returns to the Charging Base.
diagram

Press icon on RoboVac to start cleaning in Auto Mode.
diagram, engineering drawing

  • icon In the EufyHome app, RoboVac can be set to return to the Charging Base automatically if the battery level becomes low. Once recharged, RoboVac will resume to finish the remaining cleaning.
  • By default, RoboVac starts in Auto cleaning mode when it is turned on.

Spot cleaning

RoboVac intensively cleans a specific area in a spiral pattern, useful if there is a concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2 minutes.
Press icon on RoboVac to start cleaning in Spot Mode.
diagram, engineering drawing

Select a Suction Power Level

In the EufyHome app, select a suction power level according to your needs:

  • Standard (Default)
  • Turbo
  • Max
  • BoostlQ™
  • icon When RoboVac starts cleaning the next time, it will clean according to the suction power level you previously selected.
Select BoostlQ™ feature

In the EufyHome app, select the BoostlQ™ feature according to your needs. While cleaning at standard suction power level, RoboVac will automatically increase the suction power if it detects that stronger power is needed to ensure the best clean.
BoostlQ™ is ideal for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning time, but increase the noise level. If the vacuuming noise caused by BoostlQ™ disturbs you, you can disable this feature.

Use the Boundary Strip

With the Boundary Strip, you can keep RoboVac away from any area or item you do not want RoboVac to clean. RoboVac will recognize the Boundary Strip and will not cross into the blocked-off area.

  1. Identify the area or item you do not want RoboVac to get close to.
  2. If necessary, use scissors to cut the Boundary Strip to a shorter length. Be sure to correctly measure the length before cutting.
    diagram
  3. Apply the supplied strips of adhesive tape to lay the Boundary Strip flat on the floor. Make sure the strip is placed FLAT on the floor or under an area rug.
    diagram, engineering drawing
  • icon When RoboVac starts cleaning the next time, it will clean according to  the suction power level you previously selected. , If the Boundary Strip is rolled up, remove and then re-apply on the floor with adhesive tape. Otherwise, the Boundary Strip may not work well.
  • Make sure the Boundary Strip is placed on the same surface plane RoboVac is used on.
  • Be careful not to damage the floor when using adhesive tape. It is not recommended for use on carpets.
  • Keep the Boundary Strip away from objects that emit excessive heat.
Use Your RoboVac with Amazon Alexa/ the Google Assistant

Amazon Alexa or the Google Assistant is a smart voice control device that enables you to control RoboVac with your voice.

Currently this feature only supports English, German, French, and Spanish. You could check regularly if more languages are supported at https://www.eufylife.com/support/.

Before you start, make sure that:

  • RoboVac is attached to the Charging Base to ensure there is enough power.
  • RoboVac is connected with the EufyHome app.
  • You have an Amazon Alexa-enabled device (i.e. Amazon Echo, Echo Dot and Amazon Tap, Echo Show, Echo Spot) or a device enabled with the Google Assistant (i.e. Google Home, Google Home Mini). These devices are sold separately.
  • The Amazon Alexa app or Google Home app is already installed on your smart device, and you have created an account.

To control RoboVac with Amazon Alexa or the Google Assistant

  1. Open the EufyHome app and find “Smart integrations” in the top left.
  2. Follow the on-screen instructions to complete the setup.

Cleaning and Maintenance

For optimal performance, follow the instructions below to clean and maintain RoboVac regularly. The cleaning/replacement frequency will depend on your usage habits of RoboVac.

Recommended cleaning/replacement frequency

RoboVac Part Cleaning Frequency Replacement Frequency
Dust Collector After each use
Filter Once every week ( Twice a week if you have a pet) Every 2 months
Side Brush Once every month Every 3-6 months (or when visibly worn)
Rolling Brush Once every week Every 6 -12 months
Brush Guard Once every month Every 3-6 months (or when the silicone rubber strip on the brush guard becomes visibly worn)
Sensors Once every month
Charging Pins Once every month
Swivel W heel Once every month
Clean the Dust Collector and Filter
  1. Press the dust collector release button to pull the dust collector out.
    diagram
  2. Open and empty the dust collector
  3. Remove the filter.
    shape, engineering drawing
  4. Tap the filter to remove dust
    diagram, engineering drawing
  5. Place the filter back into the dust collector.
    a drawing of a face
  6. Push the dust collector back into the main unit.
    diagram
Clean the Rolling Brush
  1. Pull the release tabs to unlock the brush guard as shown.
  2. Lift the rolling brush to remove.
  3. Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
  4. Reinstall the rolling brush by inserting the fixed protruding end first and then clicking it into place.
  5. Press down to snap the brush guard into place.
    diagram
Clean the Side Brush

Foreign substances, such as hair, can easily get tangled in the side brush, and dirt may adhere to it. Be sure to clean it regularly.

  1. Remove the side brush.
    diagram, engineering drawing
  2. Carefully unwind and pull off any hair or string that is wrapped between the main unit and the side brush.
  3. Use a cloth dampened with warm water to remove dust from the brush or to gently reshape it.
    diagram, engineering drawing
icon Only use the side brush when it is completely dry.
Replace the Side Brush

The side brush may become bent or damaged after being used for a period of time. Follow the instructions below to replace it.

  • Pull off the old side brush and snap the new one into place.
Clean the Sensors and Charging Pins

To maintain the best performance, clean the drop sensors, path tracking sensor and charging pins regularly.

  • Dust off the sensors and charging contact pins using a cloth or cleaning brush.
    diagram, engineering drawing
  • Clean the path tracking sensor with a soft, dry cloth.
    diagram
  • icon Be careful not to make the path tracking sensor dirty by touching it with your hands.
  • Do not clean the path tracking sensor with sharp-pointed objects, as it may damage the sensor.
Clean the Swivel Wheel

Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the swivel wheel periodically and as needed.
diagram

  1. Remove the swivel wheel.
    eufy-RoboVac-illustration
  2. Clean any hair or debris wrapped around the wheel or entangled inside the wheel cavity.
  3. Reinstall the wheel and push in until it clicks into place.
  • icon Do not clean the swivel wheel with water

Troubleshooting

Problems Solutions
RoboVac cannot be activated.
  • Make sure the main power switch is in the ON position.
  • Make sure the battery is fully charged.
  • If you still have trouble, turn off the main power switch and then turn ii back on.
RoboVac stops working suddenly.
  • Check if RoboVac is trapped or stuck on an obstacle.
  • Check if the battery level is too low.
  • If you still have trouble, turn off the main power switch, wait for 2 seconds, and then turn it back on.
You cannot schedule cleanings
  • Make sure the main power switch is turned on.
  • Make sure the scheduled time has been set correctly.
  • Check if RoboVac’s power is too low to start cleaning.
  • Cleaning schedules are erased when RoboVac is powered off or when reset to factory default settings. If RoboVac is powered on without Internet access, cleaning schedules will not synchronize and must be reset via the app.
Suction power is weak.
  • Check if any obstructions are blocking the suction inlet.
  • Empty the dust collector.
  • Check if the filter is wet due to water or other liquid on the floor. Air-dry the filter completely before use.
RoboVac cannot be charged.
  • Check if the indicator on the Charging Base lights up. If not, contact the eufy service center to repair or replace the Charging Base or power adapter .
  • Dust off the charging contact pins with a dry cloth.
  • Check if you can hear the “Charging” voice prompt when RoboVac is docked onto the Charging Base . If not, contact the eufy service center to repair or replace the Charging Base.
RoboVac cannot return to the Charging Base .
  • Remove objects within 3 ft/1 m to the left and right side and within 6 ft/2 m of the front of the Charging Base .
  • When RoboVac is in the vicinity of the Charging Base, it will return more quickly. However, if the Charging Base is located far away, RoboVac will need more time to return. Please be patient as it works its way back.
  • Clean the charging contact pins.
RoboVac’s movements or travel paths are abnormal.
  • Clean the sensors carefully with a dry cloth.
  • Restart RoboVac by turning the power switch off and on.
RoboVac’s cleaning time becomes shorter or is less than 100 minutes.
  • Make sure RoboVac is fully charged (indicated by a solid blue LED light) before cleaning.
  • The cleaning time will be affected by the suction mode and floors/carpets to be cleaned:
  • Standard suction mode (on hardwood floors) : approx. 100 minutes of cleaning
  • Turbo suction mode (on medium-pile carpets) : approx. 60 minutes of cleaning
  • Max suction mode (on medium-pile carpets): approx. 40 minutes of cleaning
  • If your cleaning time is much less than the time mentioned above, contact eufy customer service for help.
RoboVac cannot connect to a Wi-Fi net work.
  • Make sure you entered the Wi-Fi password correctly.
  • Make sure your RoboVac, router, and mobile phone are close enough to ensure a strong signal strength.
  • Make sure your Wi-Fi router supports the 2.4GH z and 802.llb/g/n bands; the 5GHz band is not supported For details, refer to the “Troubleshooting> Wi-Fi connection” section in this manual.
You cannot control RoboVac with Amazon Alexa.
  • Check if there are any Internet connection problems .
  • Check whether you have installed the Amazon Alexa app onto your smart device and enabled “EufyHome – RoboVac” Skill in the Amazon Alexa app. For details, refer to the “Smart Integrations” page in the EufyHome App.
  • Make sure you have an EufyHome account and have connected to Robo Vac.
  • Make sure you are using correct Alexa voice-commands.
You cannot control RoboVac with the Google Assistant.
  • Check if there are any Internet connection problems .
  • Check if you have installed the Google Home app onto your smart device and initiated the “EufyHome” action in the Google Home app. For details, refer to the “Smart Integrations” page in the EufyHome App.
  • Check if you are using the proper commands when talking to the Google Assistant. When making your request, first say the wake words “Ok Google”
  • Repeat your question. Speak clearly to the Google Assistant.
Voice Alert

When an error or issue occurs, the red indicator on RoboVac will flash and you will hear a specific voice prompt. Follow the voice prompt to solve the problem.

Voice Prompt Cause and Solution
Error 1: Front bumper stuck Front bumper is stuck. Tap it repeatedly to remove any dust;
if not, then move the device to a new position and try again.
Error 2: Wheel stuck. Check the wheel and move it to a new position Wheel may be stuck or trapped. Clear any obstacles in the surrounding area and check the wheel for any t rapped dust. Move the device to a new position and try again.
Error 4: Rolling brush stuck . Remove and clean the rolling brush Remove the rolling brush, roller joint, roller brush cover, and suction inlet to clean it. Once cleaned, place the items back into the device and try again.
Error 5: Device trapped. Clear the surrounding area Device is trapped. Clear any obstacles in the surrounding area and try again.
Error 6: Device trapped. Place device near t he position where the problem occurred. Device may be suspended in air. Move it to a new position close to the original position and try again If the device is still unable to start, clean the edge sensor and try again .
Error 7: Wheel suspended Please move the device to a new position Wheels may be suspended in air. Move the device to a flat surface and a new position close to the original position then try again.
Error 8: Low battery, shutting down device. Please charge your device Low Battery; system will shut down. Charge the device and try again.
Error 9: Magnetic Boundary Strip detected. Move device to a different area Device is too close to a strong magnetic field or strip. Move the device to a different area and try again .
Error 21: Charging Base blocked by surrounding obstacles Charging base is blocked by obstacles, clear any obstacles around the charging base and try again .
Error S1: Battery Error. Refer to Owner’s Manual or App for help
  • Open the battery compartment and check whether the battery is connected and restart the device
  • Battery Temperature may be too high or low; wait until the battery falls to normal temperatures before usage (0 ° ~ 40 ° CIC 32 ° F to 104 ° F)
  • If the issue persists, contact customer support for help
Error S2: Wheel Module Error. Refer to Owner’s Manual or App for help
  • Check whether the wheels are stuck or dust is trapped inside before restarting the device
  • If the issue persists, contact customer support for help
Error S3: Side Brush Error. Refer to Owner’s Manual or App for help
  • Check whether the side brush is stuck in an unknown object before restarting the device
  • If the issue persists, contact customer support for help
Error S4: Suction Fan Error. Refer to Owner’s Manual or App for help
  • Check whether the fan blades are stuck in an unknown object before restarting the device
  • Clean the dust collector and filter before restarting the device
  • If the issue persists, contact customer support for help
Error SS: Rolling Brush Error. Refer to Owner’s Manual or App for help
  • Remove and clean the roller brush, roller brush connection, roller brush cover and suction inlet before restarting the device
  • If the issue persists, contact customer support for help
Error SS : Path Tracking Sensor Error. Refer to Owner’s Manual or App for help
  • Check and clean the path tracking sensor for unknown objects before restarting the device
  • If the issue persists, contact customer support for help
Wi-Fi Connection

Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following requirements.

Wi-Fi Setup Requirements

  • RoboVac:
  • RoboVac is fully charged and the main power switch at the side of RoboVac is turned on.
  • Wi-Fi status light slowly flashes blue.
  • Wi-Fi Network:
  • Use the correct password for your network.
  • Do not use a VPN (Virtual Private Network) or Proxy Server.
  • Your Wi-Fi router supports 802.llb/g/n and 1Pv4 protocol.
  • You are using a 2.4GHz router or a dual-band router that is configured to support a 2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
  • If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/SGHz mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back once your setup is complete.
  • When connecting to a hidden network, make sure you enter the correct network name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
  • When using a network extender/repeater, make sure the network name (SSID) and password are the same as your primary network.
  • The firewall and port settings of your Wi-Fi router allow RoboVac to connect with the Eufy servers.
    Network Security Requirement
  • WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
    Wi-Fi Channels
  • The FCC requires that all wireless devices in the United States operate on the 1-11 wireless spectrum channels.
  • Some countries outside North America can use spectrum channels higher than channel 11. Refer to your local regulatory agency to determine which channels are accessible.
  • A future software release will support access to channels above 11 for users outside North America. Until then, use channels 1-11.

If you cannot control RoboVac with your smartphone, try the solutions below to solve the problem. If the problem persists, contact the Eufy service center for help.

Wi-Fi Status Light Wifi-Icon Cause Solutions
Solid blue RoboVac has connected to your router, but cannot access the Internet.
  • Check if your router is connected to the Internet.
  • Check with your Internet provider to see if there is any Internet connection problem.
Rapidly flashing blue RoboVac cannot connect to your wireless router.
  • Check if you have modified your network name and password.
  • Reset Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Restore Factory Settings” section in this manual.
Slowly flashing blue Wi-Fi connection is reset or has not been set up before.
  • Set up Wi-Fi connection with RoboVac. Refer to the “Use Your RoboVac with the EufyHome App” section in this manual.
  • Reset Wi-Fi connection if necessary. Refer to the “Use Your RoboVac with the EufyHome App > Restore Factory
  • Settings” section in this manual.
Off
  • RoboVac is turned off.
  • RoboVac’s   power level is low.
  • RoboVac is in Sleep mode.
  • Charge RoboVac by attaching it to the Charging Base. Make sure the main power switch is turned on.

Specifications

diagram Input 19V==0.6A
Battery Volt age 14.4 V ==
Power Consumption 40W
Battery Type 14.4 V == Li- ion 2600 mAh
Dust Collect or Capacity 600ml
Cleaning Time Max. 100 mins
Charging Time 300 – 360 mins
diagram, engineering drawing Input 19V == 0.6A 0.6
Output 19V == 0.6A

 

 

Customer Service

For FAQs and more information, please visit www.eufylife.com.

Customer service hotline

(US) +1 (800) 988 7973 Mon-Fri 9:00am – 5:00pm (PT)
(UK) +44 (0) 1604 936200 Mon-Fri 6:00 -11:00 (GMD

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@EufyOfficial
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icon @EufyOfficial

Anker Innovations Limited

  • Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

FAQ’S

How does it work?

The eufy RoboVac 11s uses a laser mapping system to create a map of your home. It then uses this map to navigate around your home and clean up any dirt that it finds.

How many rooms can it clean at once?

The eufy RoboVac 11s can clean an area up to 1,500 square feet, which is roughly the size of two bedrooms.

How long does the battery last?

The battery lasts for about 100 minutes on a single charge, which is enough time to clean an area about the size of two bedrooms.

What kind of dirt can it pick up?

The eufy RoboVac 11s has a powerful motorized brush that can pick up all kinds of dirt and debris, including pet hair, crumbs, and more. It’s also equipped with a HEPA filter that will trap allergens like pollen and dust mites.

Can I use it on my hardwood floors?

Yes, you can use the eufy RoboVac 11s on hardwood floors. It has rubber wheels that will protect your floors from scratches or scuffs while it cleans them.

Does it come with replacement parts?

Yes, the eufy RoboVac 11s comes with a variety of replacement parts, including brushes and filters, so you’ll always be able to keep it in top shape.

Can I control my Eufy from my phone?

Control your Eufy smart home devices from anywhere. You can also share Eufy smart home devices with family members, so everyone can set their own personal preferences for each device. – Adding devices: Open the EufyHome app and follow the intuitive setup procedure to pair new devices with your smartphone.

Do you need WiFi for robot vacuum?

You don’t need WiFi to use the Roomba. You only need WiFi if you want to connect it to your phone or another device like Alexa. I just walk over to it and hit the clean button on top and it goes.

How many phones can connect to Eufy?

If you want to share security devices with others or check the security device status on your second phone, you can add up to five accounts so that other phones can access your eufySecurity devices at the same time. Here is how: Sign up for A eufySecurity Account and Share Your eufySecurity Devices With Your Family.

Do robot vacuums have microphones?

Robot vacuums don’t contain microphones, but hackers could fiddle with their navigation systems remotely to pick up audio signals from inside your house, a team including a UMD computer scientist has shown

Can EUFY vacuum be hacked?

Well, it’s always possible someone could hack your WiFi and control your robot vacuum, sending it around your home mapping things and learning all about where your tables and chairs are. One way around this, you could always buy Eufy’s “dumb” robot vacuum, the RoboVac 11S, that doesn’t connect to WiFi

Do robot vacuums have cameras?

Since 2018, Roombas have used sensors and a low-resolution camera, pointed at the ceiling, to map your home so the vacuum can move swiftly. But with a front-facing camera, the latest model can see anything left on the floor, and more easily avoid obstacles.

VIDEO

eufy-LOGO

Documents / Resources

eufy RoboVac [pdf] User Manual
RoboVac, 51005002014

Join the Conversation

2 Comments

  1. Hello,
    I have the Eufy RoboVac 30C model …
    I have a side brush that hardly spins anymore.

    Bonjour,
    J’ai le modèle Eufy RoboVac 30C …
    J’ai une brosse latérale qui ne tourne presque plus.

  2. Hello, I have 2 eufy 11S and one works only for a while and then it starts to beep and stops what it will be to be able to program it
    Hola tengo 2 eufy 11S y una funciona solamente un rato y después empieza a pitar y se detiene qué será para poder programarla

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