User Guide for Sky models including: Mobile Tariff, Mobile, Tariff
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DocumentDocumentSky Mobile Tariff Guide Contents: Plans & Add-Ons Usage Charges Service Numbers Shortcodes Roaming Rounding and VAT Prices Effective from 3rd January 2025 X Sky Mobile is Sky's consumer mobile phone service. This tariff guide gives you detailed pricing information for Sky Mobile usage both within and outside of your plan, including data, calls and texts, in the UK and while roaming. If you have any further questions please call us on 03442 414141 for more information. X Data Plan Data plans allow you a set amount of data for a monthly fee. Data usage is inclusive within the UK, Channel Islands, Isle of Man and the Republic of Ireland for usage outside this area please refer to the relevant destination. 100MB £5 Includes 100MB of data usage 3GB £10 Includes 3GB of data usage 5GB £12 Includes 5GB of data usage 10GB £14 Includes 10GB of data usage 25GB £16 Includes 25GB of data usage 50GB £20 Includes 50GB of data usage 100GB £30 Includes 100GB of data usage X Unlimited Data £40 Includes Unlimited data usage Talk and SMS Plans Talk and SMS plans provide unlimited calls and texts to select numbers. Please note that additional features may cost more as detailed in this tariff guide. Pay As You Use will be your default plan unless you choose to add Unlimited Calls and Texts. Calls and Texts Price Allowance Amount Monthly Price Monthly Allowance Unlimited Calls and Texts Inclusive for new customers from January 2019 Includes calls and texts to UK landline and mobile numbers¹ Unlimited Calls and Texts £10 per month for non Sky TV customers prior to January 2019 Includes calls and texts to UK landline and mobile numbers¹ Pay As You Use £0.10 per minute and £0.30 per text Pay As You Use includes no monthly allowance. Calls and texts to UK landlines and mobiles are charged at 10p per minute and 30p per text. Refer to Usage Charges section for full details.² X International Saver Plan International Saver provides discounted charges on calls and texts to select international destinations. It can be included as part of your monthly plan and removed at any time. International Saver Plan Price Allowance International Saver *Price will increase to £4 from 14th February 2025 £3 per month Add On Add Ons 1GB Add On 5G Add On Price £6 one-off charge Free Footnotes Calls to Sky 03 numbers are inclusive using Sky Mobile, otherwise they cost the same as 01 and 02 numbers or may be included in your calls package (check your provider's tariff guide for charges). 1.Inclusive calls and texts to UK, Channel Islands and Isle of Man landline (01, 02 and 03) and mobile (07) numbers only. Excludes indirect access and 070/076 numbers. Calls and texts to other UK numbers (other than freephone) and all numbers outside of the UK, Channel Islands and the Isle of Man are chargeable. Subject to Acceptable Use Policy - see sky.com/mobile terms. 2.Includes Channel Islands and Isle of Man. 3.See 'International Saver' section of this guide. 5G coverage and availability can be checked at www.sky.com/shop/mobile/coverage-checker for more information. X Includes discounted charges on calls and texts from the UK & Roaming Passport Plus destinations to over 60 international landline and mobile destinations (5p per minute, 10p per text)³ Allowance Includes a one-off 1GB of Data. Access to your existing data allowance with our fastest ever speeds on the 5G network Usage Charges These charges apply to any usage outside of your plan allowances when in the UK, Channel Islands, Isle of Man and the Republic of Ireland. Calls to UK mobiles and UK geographic landlines Price Per Minute (£) Calls to UK mobiles starting 071 Calls to UK landlines starting 01, 02, 031 Calls to Sky voicemail (759) Message type Texts to UK mobiles1 Picture messages to UK mobiles Call type Non-geographic numbers starting 055 or 056 Non-geographic numbers starting 0800, 0808 or 116 Radio-paging services starting 076² Personal numbering services starting 070³ Sky Customer Service All Sky Customer Service numbers² *Price will increase to £0.95 from 14th February 2025 £0.10 £0.10 £0.10 Price Per Message (£) £0.30 £0.80* Price Per Minute (£) £0.45 Free £0.50 £0.55 Price Per Minute (£) Inclusive Emergency services Price Per Call (£) 999, 112 Free Non-Emergency Services Price Per Call (£) 111 (NHS Services) Free 101 (Police Services) Free 105 (Electricity Helpline) Free 119 (COVID-19) Free 159 (Fraud Line) Free 195 (Accessibility Directory Enquiries) Free Speaking Clock Price Per Minute (£) 123 £0.45 Footnotes 1. Includes Channel Islands & Isle of Man. Excludes Personal numbers and Radio-paging numbers. To check exactly which numbers are classified as these services, please refer to the Specialised Numbers Guide Specialised Numbers Guide. 2. To check exactly which numbers are classified as this service, please refer to the Specialised Number Guide. 3. Personal Numbers include all 070 numbers and also a number of other prefixes. To check which other numbers are classified as this service, please refer to the Specialised Numbers Guide. Please note, Non-Geographical Calls, Paging Services, Speaking Clock, Voice short codes, Non-Emergency Services & Personal numbering services are only available in the UK and not while roaming in the Channel Islands and Isle of Man. Text Relay 18000 (Emergency calls) 18001/18002 + number X Call Forwarding Price Per Minute (£) Free Free You can set your phone up to forward calls to another UK mobile (07)¹ or UK landline (01, 02, 03) number. The charge for a forwarded call is the same as if you made the call yourself from your Sky Mobile to the forwarded number e.g. if you have Unlimited Calls & Texts, forwarded calls to a UK mobile (07)¹ or UK landline (01, 02, 03) number will be inclusive. Any forwarded call will appear on your bill as an Outgoing call. For details of charges for calling a UK mobile or landline while abroad, see the Roaming section. Visual Voicemail Visual Voicemail on compatible handsets is free and will not come out of your data allowance whether you are in the UK or any roaming destination. Wi-Fi Calling Wi-Fi Calling allows you to make calls via a Wi-Fi network rather than a normal cellular connection. This could mean using a Wi-Fi hotspot or connection set up at home. Working in the same way as normal calls, Wi-Fi calls are charged at the same rate as normal cellular connection. Wi-Fi Calling with Sky Mobile is currently available on the following handsets. 4G Calling 4G calling allows you to make calls over the 4G network rather than moving your call to 3G or 2G, allowing for a better quality call and connection. Working the same way as normal calls, 4G calling is charged at the same rate as a normal cellular connection. Footnotes 1. Excludes personal and pager numbers (070 and 076). To check exactly which numbers are personal numbering and radio paging services, please refer to the Specialised Numbers Guide. XUK Service Numbers For calls to chargeable service numbers (starting 084, 087, 09 and 118), the cost of the call will be broken down into two parts: An Access Charge - this part is what Sky charges you for these calls. Call Type £ per minute Access Charge, (Numbers starting 084, 087, 09 and 118) £0.75 *Price will increase to £0.95 from 14th February 2025 A Service Charge - this is the rest of the call charge. The organisation you're calling decides how much this charge is. Both the Access and Service charges make up the total cost of any call to a chargeable service number. X Caps on charges for UK Service Numbers, Voice and SMS short codes. Under the Payment Services Regulations 2017, Sky is restricted in terms of the charges that can be imposed on. As a result, we must limit the Service Charges across these services to £40 (i.e. £33.33 ex VAT) for any single transaction and for cumulative combined Access and Service charges to these services to £240 (i.e. £200 ex VAT) across all transactions each month. We're obliged to ensure our customers stay within these limits, and as a result calls and texts to these numbers will automatically terminate or will not send when the cap is reached. If you exceed the monthly threshold, then we're required to limit your expenditure by applying a restriction on calls and texts to these services. Unfortunately, as this is a legal requirement, we are not able to remove these caps even if a customer requests us to do so however the restriction won't affect or limit any other usage or spend. X Charge-bands There are four different ways the Service Charge can be calculated. The service number you are calling will fall into a `charge-band' with a corresponding rate (set out in the tables below). Charge-bands have codes designated to them e.g. 'Service Charge 1'. Each charge-band is explained in more detail below. A charge-band is assigned to a set of numbers which are charged the same rates. This Tariff Guide shows the calling charges assigned to the charge-bands. For a list showing which numbers are attached to which charge-bands, please refer to the Specialised Numbers Guide. Use that document in conjunction with this Tariff Guide to find out the cost of a particular call. X 1. Service calls charged by timed duration: Charge-band Service Charge 1 Service Charge 2 Service Charge 3 Service Charge 4 Service Charge 5 Service Charge 6 Service Charge 7 Service Charge 8 Service Charge 9 Service Charge 10 Service Charge 11 Service Charge 12 Service Charge 13 Service Charge 14 Service Charge 15 Service Charge 16 Service Charge 17 Service Charge 18 Service Charge 19 Service Charge 20 Service Charge 21 Service Charge 22 Service Charge 23 Service Charge 24 Service Charge 25 Service Charge 26 Service Charge 27 Service Charge 28 Service Charge 29 Service Charge 30 Service Charge 31 Service Charge 32 Service Charge 33 Service Charge 34 Service Charge 35 Service Charge 36 Service Charge 37 Service Charge 38 £ per call £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £0.00 £ per minute £0.00 £0.01 £0.02 £0.03 £0.04 £0.05 £0.06 £0.07 £0.08 £0.09 £0.10 £0.11 £0.12 £0.13 £0.15 £0.20 £0.25 £0.30 £0.35 £0.36 £0.40 £0.45 £0.46 £0.50 £0.55 £0.60 £0.65 £0.70 £0.75 £0.80 £0.90 £0.95 £0.99 £1.00 £1.10 £1.20 £1.45 £1.50 Service Charge 39 £0.00 £1.55 Service Charge 40 £0.00 £1.80 Service Charge 41 £0.00 £2.00 Service Charge 42 £0.00 £2.20 Service Charge 43 £0.00 £2.50 Service Charge 44 £0.00 £3.00 Service Charge 45 £0.00 £3.60 Service Charge 68 £0.00 £2.43 Service Charge 81 £0.00 £0.18 Service Charge 82 £0.00 £0.22 Service Charge 83 £0.00 £3.50 2. Service Calls Charged at a Fixed Fee: Charge-band £ per call £ per minute Service Charge 46 £0.05 £0.00 Service Charge 47 £0.10 £0.00 Service Charge 48 £0.15 £0.00 Service Charge 49 £0.25 £0.00 Service Charge 50 £0.30 £0.00 Service Charge 51 £0.35 £0.00 Service Charge 52 £0.40 £0.00 Service Charge 53 £0.48 £0.00 Service Charge 54 £0.50 £0.00 Service Charge 55 £0.70 £0.00 Service Charge 56 £0.75 £0.00 Service Charge 57 £1.00 £0.00 Service Charge 58 £1.45 £0.00 Service Charge 59 £1.50 £0.00 Service Charge 60 £2.00 £0.00 Service Charge 61 £2.50 £0.00 Service Charge 62 £3.00 £0.00 Service Charge 63 £4.00 £0.00 Service Charge 64 £5.00 £0.00 Service Charge 65 £6.00 £0.00 Service Charge 88 £3.65 £0.00 3. Service calls charged at a fixed fee and timed duration (where the fixed fee and the duration charge apply from the start of the call) Charge-band £ per call £ per minute Service Charge 66 £0.77 £1.55 Service Charge 67 £0.80 £0.25 Service Charge 69 £3.50 £0.10 Service Charge 84 £2.50 £0.75 Service Charge 85 £2.60 £0.99 Service Charge 86 £2.75 £0.78 4. Service calls charged at a fixed fee and timed duration (where the fixed fee is a minimum charge of 60 seconds and the duration charge applies after the first 60 seconds) Charge-band £ per call £ per minute Service Charge 70 £2.43 £2.43 Service Charge 71 £2.60 £2.10 Service Charge 72 £2.76 £1.77 Service Charge 73 £0.00 £2.50 Service Charge 74 £0.05 £0.05 Service Charge 75 £0.10 £0.10 Service Charge 76 £0.40 £0.40 Service Charge 77 £0.70 £0.70 Service Charge 78 £1.50 £1.50 Service Charge 79 £2.00 £2.00 Service Charge 80 £4.45 £2.57 Service Charge 87 £3.00 £1.30 Service Charge 89 £11.98 £5.99 Service Charge 90 £13.98 £6.99 Service Charge 91 £15.98 £7.99 Service Charge 92 £0.07 £0.07 Service Charge 93 £0.13 £0.13 Service Charge 94 £0.80 £0.80 Service Charge 95 £1.00 £1.00 Service Charge 96 £3.00 £3.00 Service Charge 97 £3.60 £0.50 Service Charge 98 £3.60 £1.50 Service Charge 99 £3.60 £2.00 Service Charge 100 £3.60 £3.60 XVoice Short Codes Voice Short Code calls (used for voting on TV shows) are charged per connected call and the charge is set by the organisation you are calling, who should explain the cost when promoting the number. A 'charge-band' is assigned to these short codes which are charged at the same rates. Charge-bands have codes designated to them e.g. 'Voice Short Code 15'. Each charge-band is explained in more detail below. This Tariff Guide shows the calling charges assigned to the charge-bands. For a list showing which numbers are attached to which charge-bands, please refer to the Specialised Numbers Guide at sky.com/specialisednumbers. Use that document in conjunction with this Tariff Guide to find out the cost of a particular call. Charge-band Voice Short Code 15 Voice Short Code 35 Voice Short Code 50 X £ per call £0.15 £0.35 £0.50 SMS Short Codes SMS Short Codes (used for competitions, marketing, charities and many other services) can be charged per sent message and / or per received message. SMS Short Code messages can be free, charged at Sky's standard rate (£0.30p per message) or charged at a Premium Rate. The charge is set by the organisation you are messaging and they will explain the cost when promoting the number. Please remember to check the service provider's terms and conditions before using the service. Further information relating to Premium Rate SMS Short Codes can be found here Roaming Charges When you travel abroad, we will attempt to send you a Welcome text which will include roaming charges for the destination you're visiting. We've also set up a worldwide data roaming spend cap of £45 per month for each SIM so you'll never spend more than you want to on data. If you prefer, you can remove this cap at sky.com/settings. Calls made to your Sky voicemail from abroad (+44 7488 222000) will be charged at the same rate as calls to UK landlines from abroad. Calls made to Sky Mobile Customer Service from abroad are inclusive only when calling: +44 131 2783778, +44 3442 414141 and 150. Picture messages can only be sent to UK mobile numbers. X Roaming Passport Plus (RPP) Roaming Passport Plus gives you access to your UK plan in over 55 popular roaming destinations including the EU/EEA4 for £2 a day. It will be automatically activated and added to your account when you make a call, send a text or use more than 10MB of data a day1. The Pass lasts for 24 hours and you will only be charged for the days you use. It's based on UK time (not from midnight to midnight) and will reset after 24 hours. When your 24 hour pass has expired further passes will trigger when the above thresholds are reached or if you are travelling to another RPP destination within 24 hours except when travelling within the EU/EEA4 (including Switzerland) where one 24-hour pass can be used across multiple EU/EEA4 destinations. For example, if you're travelling across country borders within the EU/EEA4 in a 24-hour period you'll only be charged once. If you run out of data when roaming in a Passport Plus destination, you can still roll your Piggybank data, just like you would do in the UK. Roaming Passport Plus is available in the following destinations: How it works Price Data As per UK Plan Call to UK Mobile / Landline numbers Call to a Local number (excluding EU/EEA) Call to an EU/EEA destination Call to an International destination Receiving a Call Receiving a Text Text to UK Mobile Text to a Local Mobile number (excluding EU/EEA) Text to International Mobile destination Text to an EU/EEA destination MMS3 Destinations List Aruba (Netherlands Antilles) Austria Australia Azores Belgium Bonaire (Netherlands Antilles) Bulgaria Canada Canary Islands Christmas Islands Cocos Islands Croatia As per UK Plan As per "International Charges" section. If you have International Saver and the destination of the local number is included in the International Saver then as per "International Saver" £0.55 per minute2. If you have International Saver and the destination of the number is included in the International Saver then as per "International Saver". As per "International Charges" section. If you have International Saver and the destination of the number is 6 included in the International Saver then as per "International Saver" Inclusive (Receiving a call will not activate a pass) Inclusive (Receiving a call will not activate a pass) As per UK Plan As per "International Charges" section. If you have International Saver and the destination of the local number is included in the International Saver then as per "International Saver" section As per "International Charges" section. If you have International Saver and the destination of the number is 6 included in the International Saver then as per "International Saver" £0.10 per text. If you have International Saver and the destination of the number is included in the International Saver then as per "International Saver". As per UK Plan Page 9 Curacao (Netherlands Antilles) Cyprus (excl. N. Cyprus)5 Czech Republic Denmark Estonia Finland France French Guiana (French West Indies) Germany Gibraltar Greece Guadeloupe (French West Indies) Hungary Iceland Italy (Incl. San Marino and Vatican City) Latvia Liechtenstein Lithuania Luxembourg Madeira Malta Martinique (French West Indies) Mayotte (French Territories in the Indian Ocean) Netherlands New Zealand Norway Poland Portugal Reunion (French Territories in the Indian Ocean) Romania Saba (Netherlands Antilles) Sint Eustatius (Netherlands Antilles) Sint Maarten (Netherlands Antilles) Slovakia Slovenia South Africa Spain St Barthelemy (French West Indies) St Martin (French West Indies) Sweden Switzerland Turkey (Incl. N. Cyprus)5 USA United Arab Emirates *Destinations in bold are included in EU/EEA XRoaming In Channel Islands, Isle of Man, Ascension Island and Republic of Ireland Calls and messages made or sent whilst roaming in the Channel Islands, Isle of Man, Ascension Island and Republic of Ireland to numbers in destinations outside of the Channel Islands, Isle of Man, Ascension Island and UK will be charged as follows: - Unlimited Calls and Texts customers you'll pay the charge set out in the International Charges section below. - Pay As You Use customers you'll pay charges set out in the International Charges section below. You can still roam in the Republic of Ireland at no extra cost, but charges still apply to calls and texts to local (+353) and other non-UK destinations. Roaming in the USA From the 1st of January 2023 the USA will start to switch off 2G & 3G services meaning they'll no longer be available. 4G & 5G will still be available so you'll need a compatible handset to use mobile service such as calls, including emergency calls and texts. Data will continue to work on 4G/5G devices. For more info and how to check for compatible devices visit www.sky.com/roamingusa Footnotes 1. Please note 10MB data threshold is on a per destination basis (EU/EEA destinations inc. Switzerland are treated as a single destination). The threshold resets each day at midnight UK time. 2. Exceptions apply to : Ireland (Republic of) which is charged at £0.50 per minute 3. MMS can only be sent to a UK Mobile. 4. Excludes Republic of Ireland 5. Roaming in Cyprus will trigger an EU/EEA RPP. Roaming in Northern Cyprus will trigger a Turkish RPP. When roaming, any Calls and Texts made to Northern Cyprus will be charged the same as Calls and Texts to an EU/EEA destination6. Calls and text to Ukraine will be charged the local roaming rate + £2.50 per minute for calls and £0.75 per text. Rest of the World Page 10 When roaming outside of Roaming Passport Plus destinations, you will incur charges for any calls, texts and data that you use. The table below details the charges for each destination where you are able to roam. Roaming destination Afghanistan Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Benin Bermuda Bhutan Bolivia Bosnia and Herzegovenia Brazil British Virgin Islands Brunei Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Congo Costa Rica Cuba Democratic Republic of Congo Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Ethiopia Falkland Islands Faroe Islands Fiji French Polynesia Gabon Gambia Georgia Ghana Greenland Grenada Guatemala Guinea Guyana Honduras Hong Kong India Indonesia Iran Iraq Israel Jamaica Japan Jordan Kazakhstan Kenya Korea Republic (South) Kosovo Data £ per MB Calls to local or UK mobile and landline numbers £ per minute £2.16 £2.16 £4.32 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £4.32 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £7.20 £2.16 £2.16 £2.16 £2.16 £4.32 £4.32 £4.32 £4.32 £4.32 £2.16 No roaming £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £4.32 No roaming £0.36 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £0.36 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £4.32 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £3.60 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £6.60 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £3.00 £2.16 £2.16 £2.16 £2.16 £4.68 £6.60 £3.60 £6.60 £3.60 £2.16 £3.60 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £6.60 £6.60 £0.72 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £0.72 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £2.16 £4.68 £2.16 £2.16 £2.16 £2.16 Receiving calls £ per minute £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.50 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £0.14 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £0.14 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 Texts to local mobile numbers or to UK mobiles £ per message Picture messages to UK mobiles £ per message £0.50 £0.50 £0.79 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.60 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.42 £0.50 £0.50 £0.50 £0.50 £0.72 £0.60 £0.79 £0.60 £0.79 £0.50 £0.72 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.60 £0.60 £0.14 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.14 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.50 £0.72 £0.50 £0.50 £0.50 £0.50 £0.58 £0.58 £1.08 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £2.40 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £1.08 £0.58 £1.08 £0.58 No roaming £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 No roaming £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 £0.58 Kuwait Kyrgyzstan Laos Lebanon Liberia Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Mauritania Mauritius Mexico Moldova Monaco Mongolia Montenegro £2.16 £2.16 £2.16 £4.32 £12.00 £2.16 £2.16 £2.16 £2.16 £0.36 No roaming £2.16 £2.16 £4.32 £2.16 £4.32 £0.36 £7.20 £2.16 £2.16 £2.16 £2.16 £3.60 £3.30 £2.16 £2.16 £2.16 £2.16 £0.72 £8.64 £2.16 £2.16 £3.60 £2.16 £3.60 £0.72 £3.00 £2.16 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £1.80 £0.14 £2.88 £1.80 £1.80 £1.80 £1.80 £1.80 £0.14 £1.50 £1.80 £0.50 £0.50 £0.50 £0.79 £0.66 £0.50 £0.50 £0.50 £0.50 £0.14 £1.08 £0.50 £0.50 £0.79 £0.50 £0.79 £0.14 £0.42 £0.50 £0.58 £0.58 £0.58 £1.08 £3.30 £0.58 £0.58 £0.58 £0.58 £0.58 No roaming £0.58 £0.58 £1.08 £0.58 £1.08 £0.58 £2.40 £0.58 Roaming destination Data £ per MB Calls to local or UK mobile and landline numbers £ per minute Receiving calls £ per minute Texts to local mobile numbers or to UK mobiles £ per message Picture messages to UK mobiles £ per message Montserrat £2.16 £2.16 £1.80 £0.50 £0.58 Morocco £2.16 £2.16 £1.80 £0.50 £0.58 Mozambique £12.00 £3.30 £1.80 £0.66 £3.30 Myanmar £2.16 £2.16 £1.80 £0.50 £0.58 Nepal £4.32 £3.60 £1.80 £0.79 £1.08 New Caledonia No roaming £3.30 £1.80 £0.66 No roaming Nicaragua £2.16 £2.16 £1.80 £0.50 £0.58 Niger £2.16 £2.16 £1.80 £0.50 £0.58 Nigeria £2.16 £2.16 £1.80 £0.50 £0.58 Oman £2.16 £2.16 £1.80 £0.50 £0.58 Over the sea No roaming £3.60 £1.80 £0.72 No roaming Pakistan £2.16 £2.16 £1.80 £0.50 £0.58 Palestine £2.16 £2.16 £1.80 £0.50 £0.58 Panama £2.16 £2.16 £1.80 £0.50 £0.58 Papua New Guinea £4.32 £3.60 £1.80 £0.79 £1.08 Paraguay £2.16 £2.16 £1.80 £0.50 £0.58 Peru £2.16 £2.16 £1.80 £0.50 £0.58 Philippines £2.16 £2.16 £1.80 £0.50 £0.58 Puerto Rico £0.36 £0.72 £0.14 £0.14 £0.58 Qatar £0.36 £0.72 £0.14 £0.14 £0.58 Russia £2.16 £2.16 £1.80 £0.50 £0.58 Rwanda £2.16 £2.16 £1.80 £0.50 £0.58 Saint Kitts and Nevis £2.16 £2.16 £1.80 £0.50 £0.58 Saint Lucia £2.16 £2.16 £1.80 £0.50 £0.58 Saint Vincent and the Grenadine £2.16 £2.16 £1.80 £0.50 £0.58 Sao Tome and Principe £4.32 £3.60 £1.80 £0.79 £1.08 Saudi Arabia £2.16 £2.16 £1.80 £0.50 £0.58 Senegal £2.16 £2.16 £1.80 £0.50 £0.58 Serbia £2.16 £2.16 £1.80 £0.50 £0.58 Seychelles No roaming £8.64 £2.88 £1.08 No roaming Sierra Leone £4.32 £3.60 £1.80 £0.79 £1.08 Singapore £0.36 £0.72 £0.14 £0.14 £0.58 South Sudan No roaming £3.60 £1.80 £0.72 No roaming Sri Lanka £2.16 £2.16 £1.80 £0.50 £0.58 Sudan £7.20 £3.00 £1.50 £0.42 £2.40 Suriname £2.16 £2.16 £1.80 £0.50 £0.58 Taiwan £2.16 £2.16 £1.80 £0.50 £0.58 Tajikistan £2.16 £2.16 £1.80 £0.50 £0.58 Tanzania £2.16 £2.16 £1.80 £0.50 £0.58 Thailand £0.36 £0.72 £0.14 £0.14 £0.58 Togolese Republic £2.16 £2.16 £1.80 £0.50 £0.58 Tonga £2.16 £2.16 £1.80 £0.50 £0.58 Trinidad and Tobago £2.16 £2.16 £1.80 £0.50 £0.58 Tunisia £4.32 £4.68 £2.10 £0.72 £0.58 Turks and Caicos Islands £2.16 £2.16 £1.80 £0.50 £0.58 Uganda £2.16 £2.16 £1.80 £0.50 £0.58 Ukraine £0.00 £0.00 £0.00 £0.00 £0.00 Uruguay £2.16 £2.16 £1.80 £0.50 £0.58 Uzbekistan £4.32 £3.60 £1.80 £0.79 £1.08 Vietnam £2.16 £2.16 £1.80 £0.50 £0.58 Yemen £12.00 £3.30 £1.80 £0.66 £3.30 Zambia £2.16 £2.16 £1.80 £0.50 £0.58 Zimbabwe £4.32 £4.68 £1.80 £0.72 £0.58 Whilst roaming outside the EU/EEA and Roaming Passport Plus destinations, calls and texts to all other destinations (i.e. aside from the roaming destination and the UK) will be charged at the local roaming rate + the standard international charge, except for: · Ireland (Republic of), where you will be charged the local roaming rate +£0.50 per minute for calls and £0.35 per text. · All other EU/EEA destinations listed below - These will be charged at the local roaming rate + £0.55 per minute for calls and £0.10 per text. Austria, Azores, Belgium, Bulgaria, Canary islands, Croatia, Cyprus (inc Northern), Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Netherlands, Norway, Poland, Portugal, Reunion, Romania, St Barthelemy, St Martin, Slovakia, Slovenia, Spain and Sweden. · Ukraine, where you will be charged the local roaming rate + £2.50 per minute for calls and £0.75 per text. XInternational Charges Charges for calls and texts to international destinations from the UK fall into one of two types: 1. Standard charges ; or 2. Discounted charges for customers with International Saver (see International Saver section). Destinations in bold are included in International Saver. The charges below only apply to mobile and geographic landline numbers in those destinations. Picture messages can only be sent to UK mobile numbers. International Destination Destination List Calls £ per minute Afghanistan Albania Algeria Andorra Angola Anguilla Antarctica (Australian Territory) Antigua and Barbuda Antilles (Netherlands) Argentina Armenia Aruba Australia Austria Azerbaijan Azores Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire **£2.50 £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** Texts £ per message £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** International Destination Bosnia and Herzegovenia Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canary Islands Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Islands Cocos Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Curacao Cyprus Cyprus (Northern) Czech Republic Democratic Republic of Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Calls £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £0.21* £0.21* £0.21* £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** Texts £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.06 £0.06 £0.06 £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** Falkland Islands Faroe Islands Fiji Finland France French Guiana International Destination French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Bissau Guinea Republic Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland (Republic of) Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea PDR (North) £2.50** £2.50** £2.50** £0.21* £0.21* £0.21* Calls £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £0.21* £0.21* £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £0.21* £2.50** £2.50** £2.50** £2.50** £0.19 £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.75*** £0.75*** £0.75*** £0.06 £0.06 £0.06 Texts £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.06 £0.06 £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** Kosovo Korea Republic (South) Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg International Destination Macau Macedonia Madagascar Madeira Malawi Malaysia Maldives Mali Malta Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £0.21* £0.21* £0.21* Calls £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £0.21* £0.21* £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.06 £0.06 Texts £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.06 £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** Nicaragua Niger Nigeria Niue Norfolk Island Northern Marianas Norway Oman Pakistan Palestine Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion International Destination Rodriguez Island Romania Ross Island Russia Rwanda St Barthelemy Saint Helena Saint Kitts and Nevis Saint Lucia St Martin Saint Vincent and the Grenadines Samoa (Western) San Marino Sao Tome and Principe Satellite numbers Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.21* £0.21* £2.50** £2.50** £0.21* Calls £2.50** £0.21* £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £5.50 £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.06 £0.75*** £0.75*** £0.06 Texts £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** Disabled £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togolese Republic Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu International Destination Uganda Ukraine United Arab Emirates Uruguay USA Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands (US) Yemen Zambia Zimbabwe *Price will increase to £0.25 from 14th February 2025 **Price will increase to £3.50 from 14th February 2025 £0.21* £0.21* £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £0.21* £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** Calls £2.50** £0.00 £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £2.50** £0.06 £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.06 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** Texts £0.75*** £0.00 £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75*** £0.75 ***Price will increase to £0.95 from 14th February 2025 International Freephone Numbers International Freephone Numbers are typically used by multinational organisations in several countries and are free to call irrespective of your location. International Freephone Numbers Calls Texts Call type £ per minute £ per message Calls starting 00800 Free n/a International Saver X Adding International Saver for £3 per month will give you discounted charges on calls and texts from the UK and Roaming Passport Plus destinations to mobile and geographic landline numbers in over 60 destinations. *Price will increase to £4 from 14th February 2025 Once added, International Saver will remain part of your plan every month until you remove it, which you can request at any time. Picture messages can only be sent to UK mobile numbers. Calls and texts will be charged at the below discounted rates: International Saver Calls (to geographic landline or mobile numbers) Texts from Roaming Passport Plus countries Texts from UK X International Destinations List Australia Charge £0.05 per minute £0.10 per text £0.10 per text / £0.06 per text* Austria* Azores* Bangladesh Belgium* Bermuda Brazil Brunei Bulgaria* Cambodia Canada Canary Islands* Chile China Christmas Islands Cocos Islands Colombia Cyprus* Cyprus (Northern)* Denmark* Finland* France* French Guiana* Germany* Greece* Guadeloupe* Guam Hong Kong Hungary* Iceland* India Indonesia Ireland (Republic of)* Israel Italy* Japan Korea Republic (South) Kuwait Latvia* Lithuania* Luxembourg* Madeira* Malaysia Malta* Martinique* Mexico Mongolia Netherlands* New Zealand Nigeria Northern Marianas Norway* Pakistan Peru Poland* Portugal* Puerto Rico Reunion* Romania* St Barthelemy* St Martin* San Marino Singapore Slovakia* South Africa Spain* Sweden* USA Vatican City Virgin Islands (US) XRounding and VAT X Duration and Usage Rounding Data Sessions: A 'data session' represents a continuous period of data usage. The data session will be rounded up and charged to the next whole kilobyte (KB). Call Duration Rounding: The duration of all calls will be rounded up to the next whole minute. The Service Charge aspect of calls made to service numbers (unless they have a fixed fee), which will be rounded up to the next whole second, with no minimum duration. All times shown as at UK Time. XTexts A single text message is up to 160 characters long. Picture Messages Each picture message can be a maximum on 300KB. Individual Charge Rounding All individual data, calls and texts charges will be rounded up to the next whole penny (except for fixed fee only numbers or services). VAT All prices that appear in this Tariff Guide are inclusive of VAT.
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