Allview 32ATC6500-H User Manual

PREPARATION

Disassembly and Installation

Note: The pictures are only for reference.

1. Open the package.
2. Take out the TV.
3. Install the TV stands.
4. Connect the power cord.

Accessories

Note: The pictures are only for reference.

• Batteries-2
• Remote Control
• Base Screws-4
• Base Stands-2
• Power cord
• Base installation manual
• Quick start guide
• Warranty card

WARNING AND PRECAUTION

Read all of the instructions before operating the set. Keep these instructions well for later use.

Important Safety Instructions

• Read these instructions: All the safety and operating instructions should be read before this product is operated.
• Keep these instructions: The safety and operating instructions should be retained for future reference.
• Heed all warnings: All warnings on the appliance and in the operating instructions should be adhered to.
• Follow all instructions: All operating and usage instructions should be followed.
• Do not use this device near water: The appliance should not be used near water or in damp environments, for example, in a wet basement or near a swimming pool, and the like.
• Clean only with dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.
• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
• Do not ignore the safety purpose of the polarized or grounding plug. A polarized plug has two blades with one wider than the other. A grounding plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
• Protect the power cord from being walked on or pinched particularly at the plugs, convenience receptacles, and at the point where they exit from the apparatus. Only use attachments/accessories specified by the manufacturer.
• Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the device. When a cart or rack is used, use caution when moving the cart/apparatus combination to avoid injury from tipping-over.
• Unplug the device during lightning storms or when unused for long periods of time.
• Refer all servicing to qualified personnel. Servicing is required when the device has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the device, it has been exposed to rain or humidity, does not operate normally, or has been dropped.
• CAUTION: These servicing instructions are for use only by qualified service personnel. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
• Do not install this equipment in a confined or built-in space such as a book case or a similar unit, and keep proper ventilation conditions at open site. The ventilation should not be impeded by covering the ventilation openings with items such as newspaper, table-cloths, curtains etc.
• Please refer the information on rear enclosure for electrical and safety information before installing or operating the device.
• To prevent electric shock hazard, replace grille.
• To reduce the risk of fire or electric shock, do not expose this device to rain or humidity.
• The device shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on it.
• The terminals marked with the symbol “々” may be of sufficient magnitude to constitute a risk of electric shock. The external wiring connected to the terminals requires installation by an instructed person.
• To prevent injury, use the stand/wall-mount bracket to securely install this device on the table/wall in accordance with the installation instructions.
• Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type.
• The battery (battery or batteries or battery pack) shall not be exposed to excessive heat such as sunshine, fire or the like.
• Excessive sound pressure from earphones and headphones can cause hearing loss. Listening to music at high volume levels and for extended durations can damage one's hearing. In order to reduce the risk of damage to hearing, one should lower the volume to a safe, comfortable level, and reduce the amount of time listening at high levels.
• The appliance coupler is used to disconnect the device. It shall remain readily operable. When not in use and during movement, please take care of the power cord set, e.g. tie up the power cord set with a cable tie or something similar. Protect it from sharp edges and the like that can cause abrasion to the power cord set. When put into use again, please make sure the power cord set is not damaged. If any damages are found, please contact the service person to replace the power cord set specified by the manufacturer or have the same characteristics as the original one.
• No naked flame sources, such as lit candles, should be placed on the device. To prevent the spreading of fire, keep candles or other open flames away from the device at all times.
• Warning: We take no responsibility for situations where the device is used other than as provided in the manual. Our company reserves the right to make changes in the content of the manual without making this public. These changes will be posted on the company website to the product it amends. The contents of this manual may be different from that in the product. In this case, the first one will be taken into consideration.
• If the device has the symbol ⛋ in its rating label and the power cord has two pins, it means that the equipment is a Class II or double insulated electrical appliance. It has been designed in such a way that it does not require a safety connection to electrical grounding. (Only for Class II appliance)
• The following information is recommended to be included as far as applicable, where applicable:
• ⛋ Refers to alternating current(AC).
• ⛋ Refers to direct current(DC).
• ⛋ Refers to Class II equipment.
• ⛋ Refers to stand-by.
• ⛋ Refers to power ON.
• ⛋ Refers to dangerous voltage.
• Warning for devices containing COIN/BUTTON CELL BATTERIES (The instructions below are only used for the apparatus containing a user-replaceable coin/button cell battery)
• Do not ingest the battery, Chemical Burn Hazard
• The remote control supplied with this product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. Keep new and used batteries away from children.
• If the battery compartment does not close securely, stop using the product and keep it away from children.
• If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.
• WEEE Directive
• Correct Disposal of this product. This marking indicates that this product should not be disposed with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer from where the product was purchased. It can take this product for environmental safe recycling.

Positioning the TV

Install the device on a solid, horizontal surface such as a table or desk. For ventilation, leave a space of at least 10cm all around the set. To prevent any injuries or unsafe situations, please do not place any objects on top of the set. This device can be used in tropical and/or moderate climates. Fix the rear enclosure to wall (only for some countries).

Note: The picture is only for reference.

• Warning: Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
• Using cabinets or stands recommended by the manufacturer of the television.
• Only using furniture that can safely support the television.
• Ensuring the television is not overhanging the edge of the supporting furniture.
• Not placing the television on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• Not placing the television set on cloth or other materials that may be located between the television set and supporting furniture.
• Educating children about the dangers of climbing on furniture to reach the television or its remote control.
• If your existing television set is being retained and relocated, the same considerations as above should be applied. (Only for the TV with mass exceed 7 kg).

Wall-hanging bracket

An optional wall mount can be used with your television. Consult with your local retailer to purchase the recommended wall mount bracket. Carefully attach the wall mount bracket at the rear of the TV. Install the wall mount bracket on a solid wall perpendicular to the floor. If you are attaching the TV to other building materials, please contact qualified personnel to install the wall mount. Detailed instructions will be included with the wall mount. Please use a wall mount bracket where the device is adequately secured to the wall with enough space to allow connectivity to external devices.

• Disconnect the power before moving or installing the TV. Otherwise, electric shock may occur.
• Remove the stand before installing the TV on a wall mount by performing the stand attachment in reverse.
• If you install the TV on a ceiling or slanted wall, it may fall and result in severe injury. Use an authorized wall mount and contact the local retailer or qualified personnel. Otherwise it is not covered by the warranty.
• Do not over tighten the screws as this may cause damage to the TV and void your warranty.
• To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions.
• Use the screws and wall mounts that meet the following specifications. Any damages or injuries buy misuse or using an improper accessory are not covered by the warranty.

Specifications

Note:

1. The pictures are for reference only.
2. For the TV sets with terminals towards the wall, in order to leave enough space to use the terminals, a gasket is needed together with each screw to fix the wall mount. It is a small hollow pillar whose internal diameter is 8mm, external diameter is 18mm and height is 30 mm.
3. The information in this document is subject to change without notice. The manufacturer accepts no liability for damage resulting directly or indirectly from faults, incompleteness or discrepancies between the user manual and the product described. The latest version can be found on www.allviewmobile.com.
4. In a dry environment due to static electricity, the product may restart and return to the main OSD interface, USB player interface or the previous source mode. It is normal and please continue to operate the TV as you will.

Operating Environment

• Do not install this equipment in a confined space such as a bookcase or similar unit.
• Do not use the set near damp and cold areas, and protect the set from overheating.
• Keep away from direct sunlight.
• Do not use the set near a dusty place.
• Do not attach candles to accessible opening areas to avoid flammable materials from entering the TV.

Precautions for using Remote Control

• Use the remote control by pointing it towards the remote sensor. The items between the remote control and the remote sensor will interfere with its normal operation.
• Do not shake violently the remote control. Also, do not splash liquid on the remote control, and do not put the remote control in high humidity places.
• Do not place remote control under direct sunlight. It will cause deformation of the unit by heat.
• When the remote sensor is under direct sunlight or strong lighting, the remote control will not work. If so please change the lighting or the TV's position, or operate the remote control closer to the remote sensor.

Precautions for using battery

• Improper use of the battery will cause leakage. So please follow the methods below and use carefully.
• Please note the batteries' polarity, to avoid short circuit.
• When the battery's voltage is insufficient and affects the use range, you should replace it with a new battery. Remove the batteries from the remote control unit if you do not intend to use it for a long time.
• Do not use different types of batteries (for example, Manganese and Alkaline batteries) together.
• Do not put the battery into fire and charge or decompose the battery.
• Please dispose batteries abiding by relevant environmental protection regulation.
• WARNING: The batteries (battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.

Install Remote Control Battery

Place two AAA size batteries in the remote control's battery compartment, making sure to match the polarity markings inside the compartment.

TV Control Button

Note: The picture is only for reference.

1. Turn on the TV: In standby mode, short press the TV button to turn on the TV.
2. Soft keyboard function: After turning on the TV, short press the TV button to display the following soft keyboard at the bottom of the screen. Short press the TV button to select the item you want. Long press the TV button to enter the item you have selected.

Soft Keyboard

REMOTE CONTROL FUNCTIONS

Note:

1. The picture is only for reference.
2. Some buttons may not be available for certain regions or models.

TROUBLESHOOTING

General Problem/Solution

• Remote control does not work
  • Check the remote sensor on the remote control.
  • Change the batteries.
  • Batteries are not installed correctly.
  • Main power is not connected.
• Poor Signal
  • This is usually caused by interference from cell phones, walkie-talkie, automotive ignition system, neon, electric drill or other electronic equipment or radio interference sources.

Picture & Sound/Solution

• No picture, no sound
  • Check the signal source.
  • Plug another electrical device into the outlet to make sure it is working or turned on.
  • Power Plug is improperly connected to the outlet.
  • Check the signal.
• No sound, picture 0K
  • If there is no sound, try to unmute or increase the sound volume.
  • Open the sound menu and adjust ‘Balance'.
• Abnormal picture
  • No color or bad picture quality
    • Adjust the color option in menu settings.
    • Keep the TV at a sufficient distance from other electronic products.
    • Try another channel, maybe it is an exit broadcasting signal problem.
  • Bad TV signal (Display mosaic or snowflakes)
    • Check the signal cable and adjust the antenna.
    • Fine tune the channel.
    • Try another channel.
• Multimedia Player/Solution
  • 'Unsupported file' appears or audio is normal but video is abnormal
    • The media file may be damaged, check if the file can be played on the PC.
    • Check if video and audio codecs are supported.
  • 'Unsupported audio' appears or video is normal but audio is abnormal
    • The media file may be damaged, check if the file can be played on the PC.
    • Check if video and audio codecs are supported.
• Network/ Solution (May not be available)
  • Network failure
    • Check if the router works well.
    • For models needing USB dongle to connect to internet, check if the USB dongle is inserted well.
    • Make sure the TV has connected to the router successfully.
• Browser/Solution (May not be available)
  • Web page cannot be displayed completely.
    • Flash is not supported.
  • Browser is forced to be shut down.
    • Web page includes too many large pictures, this leading to insufficient memory and closing the browser.

EU DECLARATION OF CONFORMITY

No. 1653

We, S.C. Visual Fan S.A., with the headquarters in Brasov, 61, Brazilor St., CP 500313 Romania, registered at the Trade Commerce Brasov under no. J08/818/2002, CUI RO14724950, as the manufacturer, assure, guarantee and declare on our own responsibility, according to the provisions from article 4 HG no. 325/2017 regarding the regime of the products and services, which can be harmful for life and health, that the product 32ATC6500-H from ALLVIEW, does not jeopardize the life, health and labor protection, does not produce a negative impact over the environment and is in accordance with:

• Directive no. 2011/65/UE, modified by 2014/8/UE regarding the usage restrictions of certain dangerous substances in electric and electronic equipment
• Directive regarding the radio equipment RED 2014/53/EU (HG 740/2016)
• Directive 2014/35/UE regarding the assurance of users of low voltage equipment
• Directive regarding the electromagnetic compatibility EMC 2014/30/EU (HG 487/2016)
• The safety requests of the European Directive 2001/95/EC and the EN 60065:2002/A12:2011 and EN 60950-1:2006/ A1:2010/A11:2009/A12:2011 standards, regarding the level of decibels emitted by the sold appliances.

The product has been assessed according to the following standards:

• Health and safety: EN 62368-1:2014/A11:2017; EN 50360:2017; EN 50566:2017; EN 62209-1:2016; EN 50663:2017; EN 61000-4-3: 2006; EN 60065: 2014+A11: 2017
• EMC EN 301 489-1 V1; EN 301 489-17 V3.2.2; EN 301 489-19 V2.1.1; EN 301 489-17 V3.; EN 55032:2015; EN 55035:2017; EN 62479: 2010; EN 303 340 V1.1.2 (2016-09); EN 301 489-3 V2.1.1 (2017-03)
• Radio spectrum: EN 301 489-3/2017; EN 301 489-1; EN 301 908-2 V11.1.2; EN 303 413 V1.1.1; EN 303 345-1 V1.1.1; EN 55032: 2015; EN 61000-4-3: 2006:2006; EN 61000-4-4:2006

The evaluation procedure of the conformity was made according to Directive 2014/53/EU, the documentation being stored at S.C. Visual Fan S.A., Brasov, 61, Brazilor St., CP 500313, Romania and will be offered at request. The product has the CE mark on it. The declaration of conformity is available at www.allviewmobile.com.