eufy SoloCam S220 (2-Cam) FAQ

General Information

This document summarizes frequently asked questions regarding the eufy S220 SoloCam. For detailed information on differences between models, please refer to the Differences Between eufy SoloCams.

Features and Compatibility

Does eufy S220 SoloCam have a built-in spotlight?

No. eufy S220 SoloCam does not have a built-in spotlight.

Does eufy S220 SoloCam have color night vision?

No. eufy S220 SoloCam utilizes infrared sensors for night vision, but it does not provide color night vision.

Can eufy S220 SoloCam connect to eufy HomeBase?

Yes. eufy S220 SoloCam can connect to eufy HomeBase 3 to expand video storage capacity. It is compatible with HomeBase 3 only.

Does eufy S220 SoloCam have a waterproof IP rating?

Yes. eufy S220 SoloCam has a waterproof IP rating of IP67, designed to withstand heavy rain and snow, and is 100% protected against dust and sand.

What type of battery does eufy S220 SoloCam use?

eufy S220 SoloCam is equipped with a built-in 6,500mAh lithium-ion rechargeable battery.

Can the battery on eufy S220 SoloCam be replaced?

No. The built-in battery is rechargeable but not replaceable or removable.

What is the operating temperature of eufy S220 SoloCam?

The operating temperature is -4°F to 122°F / -20°C to 50°C.

How does the built-in solar panel on eufy S220 SoloCam work?

The solar panel requires at least two hours of direct sunlight per day for sufficient charging during normal camera usage.

Is there a monthly fee to use eufy S220 SoloCam on the eufy Security app?

No. Neither the camera nor the eufy Security app requires a monthly fee.

Can eufy S220 SoloCam work on a 5GHz WiFi network?

No. eufy S220 SoloCam works on a 2.4GHz WiFi network only.

Can eufy S220 SoloCam record continuously 24/7?

No. eufy S220 SoloCam records when motion is detected and does not support continuous 24/7 recording.

Does eufy S220 SoloCam use a microSD card to store videos? Is the storage capacity upgradable?

No. eufy S220 SoloCam uses a built-in 8GB eMMC memory card. Storage can be expanded by connecting to eufy HomeBase 3.

Does eufy S220 SoloCam still record videos when its internal memory card is full?

Yes. The camera will continue to function and overwrite the oldest recordings when new videos are recorded.

Does eufy S220 SoloCam have a pre-buffer recording?

No. eufy S220 SoloCam does not have pre-buffer recording but starts recording as soon as motion is detected.

Does eufy S220 SoloCam work with Apple HomeKit?

No. eufy S220 SoloCam does not support Apple HomeKit.

Does eufy S220 SoloCam support Amazon Alexa?

Yes. eufy S220 SoloCam works with Alexa devices with a display.

Does eufy S220 SoloCam support Google Voice Assistant?

Yes. eufy S220 SoloCam works with Google Voice Assistant.

Does eufy S220 SoloCam support IFTTT?

No. eufy S220 SoloCam does not support IFTTT.

Does eufy S220 SoloCam have an Ethernet port or is it WiFi only?

No. eufy S220 SoloCam does not have an Ethernet port and connects via WiFi only.

Can I use eufy S220 SoloCam to detect motion through a glass window?

It is not recommended to use the camera through a glass window, as reflections can impact AI detection accuracy.

How often does eufy S220 SoloCam need to be charged?

The battery life lasts up to 90 days with normal usage. The integrated solar panel can recharge the camera with at least two hours of daily direct sunlight, potentially eliminating the need for manual charging.

Does eufy S220 SoloCam provide instant notifications?

Yes. Push notifications are sent to the user's phone or tablet as soon as motion is detected.

Is eufy S220 SoloCam compatible with eufy Solar Panel?

Yes. eufy S220 SoloCam works with the eufy Solar Panel. However, it cannot be charged simultaneously by its integrated solar panel and an external eufy Solar Panel.

Does eufy S220 SoloCam support geofencing?

No. eufy S220 SoloCam does not support geofencing.

Does eufy S220 SoloCam have built-in AI features to differentiate between humans and non-human objects?

Yes. The camera has built-in AI features that allow users to set detection for either all motions or humans only.

Does eufy S220 SoloCam support using NAS?

No. eufy S220 SoloCam does not support using NAS.

Does eufy S220 SoloCam support using eufy Cloud storage?

No. eufy S220 SoloCam is not compatible with eufy Cloud storage.

Does eufy S220 SoloCam support two-way audio?

Yes. eufy S220 SoloCam supports half-duplex two-way audio, similar to a walkie-talkie.

Does eufy S220 SoloCam have an anti-theft alert feature?

No. eufy S220 SoloCam does not have a built-in anti-theft alert feature.

How to Find Out if You Have 2.4 GHz or 5 GHz WiFi Network

Most routers are dual-band, supporting both 2.4G and 5G WiFi. Sometimes they use the same SSID (network name), and sometimes they have unique SSIDs like "YourWifi" and "YourWifi_5G". All eufySecurity devices operate on 2.4GHz WiFi networks only. This guide helps you connect your eufySecurity device to the correct 2.4GHz WiFi.

Look at Your Available Networks

1. Open your WiFi menu on your phone or computer and check for multiple options with your WiFi's name (e.g., "home_wifi" and "home_wifi_5G", "2.4G home_wifi" and "home_wifi").
2. If multiple similar names exist, choose the one with "2.4G" or no extra identifier. Avoid names with "5G" or "5GHz".
3. If you cannot find these scenarios, follow the methods below to check Wi-Fi channels and network bands.

For Android Phone – Check the Frequency Band in the Wi-Fi Setting

On an Android phone, you can confirm the network band (2.4G or 5G) in the Wi-Fi frequency band settings. Steps:

1. Connect to the Wi-Fi network.
2. Go to Settings > Wi-Fi > Select the connected network for details. (Note: Settings may vary by device.)
3. Read the frequency band setting.

Example Wi-Fi Details:

• 2.4GHz Wi-Fi: Technical standards: Wi-Fi 4 (802.11n), Signal strength: High, Security: WPA/WPA2 PSK, Connection speed: 144 Mbps, Frequency band: 2.4GHz
• 5GHz Wi-Fi: Technical standards: Wi-Fi 5 (802.11ac), Signal strength: High, Security: WPA/WPA2 PSK, Connection speed: 866 Mbps, Frequency band: 5GHz

For iPhone - Install a WiFi Analyzer App

For iOS devices, there is no direct network band information in settings. It is recommended to use a computer or install a WiFi Analyzer app for analysis.

For Windows Computer – Check the Network Band in Wi-Fi Properties

1. Connect to the WiFi network and open your network panel from the taskbar (Wi-Fi icon on the bottom right).
2. Click on "Properties" of your connected network.
3. Scroll down to the properties section in the new window.
4. The "Network band" will indicate either 2.4GHz or 5GHz.

Example Windows Network Properties:

SSID: MyHomeNetwork, Protocol: Wi-Fi, Security type: WPA2-Personal, Network band: 2.4 GHz

For MacBook Computers - Find Out the Channel Information of Your Wi-Fi

1. Connect to the Wi-Fi network.
2. Hold the "Option" key on your keyboard and click the Wi-Fi icon.
3. Detailed information will appear in grey. The middle section will show the Wi-Fi channel being used.
4. The channel information will state "2.4GHz" or "5GHz" in brackets.

Example macOS Wi-Fi Details:

Interface Name: en0, Address: 14:7d:da:2d:7f:7c, Channel: 6 (2.4 GHz, 20 MHz)

If you have further questions regarding your Wi-Fi network band, please contact eufy customer support for assistance.