Setting Up Your AT&T Internet Is Easy
Before you get started, unpack your kit and make sure all items are included.
Included Items
- Wi-Fi Gateway
- GREEN data cable
- GRAY phone cable
- YELLOW Ethernet cable
- Power cord (2 parts)
- Dual-port filter
- Single-port filters (3)
Installation: Three Easy Steps
Follow these steps to install your AT&T Internet.
1. Register
If you've already pre-registered your Internet service, skip to step 2.
- Download the AT&T Smart Home Manager app on your mobile device at att.com/SmartHomeManager.
- Click “New User” to get started.
- Follow the process until you see "Registration complete." You will return to Smart Home Manager later.
- Continue with step 2.
Note: This is different from setting up a User ID and Password for myAT&T, and must be completed for your Internet service to work.
2. Install Phone Filters
If you have digital phone service, skip to step 3.
Install filters for traditional home phone service.
- Gateway and phone: Use dual-port filter
- Phone or fax only: Use single-port filter
3. Connect your Gateway
Wait until 2 p.m. on your service activation date (see packing slip).
Connection options:
- Digital home phone service/no phone service: Connect GREEN cable from Broadband (DSL) port to wall jack.
- Digital home phone service only: Connect GRAY cable from Phone Lines 1 & 2 port to phone.
- Wired connection only (optional): Connect YELLOW Ethernet cable port to the computer.
- For all services: Connect BLACK power cord to the electrical outlet.
Wait about 15 minutes for Gateway to power up and update. The Broadband and (if applicable) Service lights will turn solid green. (If not, see Troubleshooting section.)
4. Set up your Wi-Fi®
Personalize your Wi-Fi network name and password through Smart Home Manager.
- Open the Smart Home Manager app and sign in.
- Select the “Assistant” within the app.
- Follow the guided prompts to set up your Wi-Fi®. It's easy!
If you've already registered, sign in through the main login with your user credentials.
Let the Virtual Assistant help with all your Internet needs. Get guided help with common new customer tasks, like turning on guest Wi-Fi, setting up parental controls, and connecting additional devices.
Troubleshooting
I don't have a smart phone or tablet to download Smart Home Manager.
Go to att.com/SmartHomeManager from any computer to register in the desktop version. You will need working internet to access the page.
I don't have cellular data service to register in Smart Home Manager.
Once your Gateway is connected and powered up, you may register online using your home internet connection at att.net/Uverse.
For wireless connections: Go to the Wireless Network Settings on your device or computer. Select your Wi-Fi Network Name (SSID) and enter the 12-character password from the yellow sticker on your Gateway.
For wired connections: Plug the YELLOW Ethernet cord into the Gateway.
My Power light is amber.
This is a normal part of the power-up process. Do not unplug any cables during this time.
My Broadband light isn't solid green during power-up.
Check the service activation date. You can only set up your service after 2 p.m. on the activation date (see packing slip). Check connections and power. Make sure the green data cable is plugged into a working wall jack and all cables and cords are connected properly and secured. Unplug power for 15 seconds and then plug back in. Wait 15 minutes for lights to turn solid green. If red, try another outlet or a different wall jack.
My Service light (if applicable) isn't solid green during power-up.
Unplug power for 15 seconds and then plug back in. Wait 15 minutes for lights to turn solid green. If still red, contact AT&T for support.
My phone doesn't have a dial tone.
(for customers with digital phone service)
Check lights and phone cable. Broadband light and Service light (if applicable) should be solid green, and the gray phone cable should be plugged into the Phone Lines 1 & 2 port on the Gateway.
I hear static on my phone line.
(for traditional phone service only)
Make sure filters are properly installed on all wall jacks with connected devices. (including wall-mounted phones)
Additional Information
Accessibility support
Alternate format guides: Braille or large print: call 800.288.2020 and request guide number ATT180450947-2
Accessible tagged PDF: Visit att.com/userguides
¿Habla español?
Por favor visita att.com/userguides y haz clic en “Ver en Español" al final de la pagina. También puedes ver la siguente guía ATT180450947-2 para más detalles.
Stuck? Don't sweat it.
- att.com/smarthomemanager
- att.com/support
- 800.288.2020
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