Samsung Galaxy Buds+ User Guide

How to Listen to Music on the Galaxy Buds+

Galaxy Buds+ allow you to enjoy your favorite songs and playlists anywhere. Streaming music is simple with devices like the Samsung Galaxy S20, which pairs seamlessly. For some, music playback is essential for an enhanced experience on the go. Here's how to play music easily on your Galaxy Buds+.

Before proceeding, ensure your device's software is updated to the latest version. For more information on connecting Galaxy Buds or Galaxy Buds+ to other devices, refer to Samsung Support.

Play Music from Your Galaxy Buds+

You can listen to music saved on your mobile device by connecting your earbuds. Use your connected device or the touchpad on the buds to adjust volume, control playback, or change tracks. Launch the Galaxy Wearable app first to utilize touchpad controls.

To play or pause the track: Tap the touchpad.
To play the next track: Double tap the touchpad during playback.
To play the previous track: Triple tap the touchpad during playback.
To adjust the volume during playback: Drag your finger up or down on the touchpad.

You can also adjust the volume by tapping and holding the earbud's touchpad if set as a preset tap-and-hold feature.

Launch the Galaxy Wearable app.
Tap on Touchpad.
Tap and hold the right earbud's touchpad and release your finger when the desired volume is reached to increase it.
Tap and hold the left earbud's touchpad and release your finger when the desired volume is reached to decrease it.

[Diagram: Two Galaxy Buds+ earbuds shown within their charging case, with a finger icon indicating interaction with the earbud's touchpad.]

Note:

If the volume adjustment feature is set to one earbud's tap-and-hold, the other earbud's tap-and-hold will also be set to volume adjustment.
Adjust volume via your connected mobile device if the sound in your earbuds is low even at full volume.
Volume may change when connecting earbuds to your mobile device while listening to music.
On iOS devices, you can connect your earbuds to the Galaxy Buds+ app.
Ensure your device, apps, and earbuds' firmware are kept up-to-date for the best listening experience.
Listening to music at high volumes may cause hearing damage.
Device screenshots and menus may vary depending on the device model and software version.

Galaxy Buds Not Working in Power Saving Mode

When a power saving mode is activated on your phone (e.g., Galaxy S10), audio from your Galaxy Buds may stop. This happens if the music or audio application is set as a “Sleeping app,” which stops running when background data is restricted.

To remove music and audio applications from the list of sleeping apps:

Open Settings and tap Device care.
Select Battery.
Tap the more options icon (three vertical dots) and select Settings.
Choose Sleeping apps.
Tap the dustbin icon ?️ on the top right corner.
Select the apps you wish to remove from the “Sleeping apps” list. These apps will continue to work when power saving mode is active.
Tap Remove.

You can also add applications to be shut down during power saving mode by tapping Add and selecting the desired apps.

[Diagram: A series of screenshots illustrating the navigation path on a Samsung phone: Settings -> Device care -> Battery -> Settings -> Sleeping apps, showing options to add or remove apps.]

What to Do If the Galaxy Buds Do Not Connect Properly

If you experience connection issues with your Galaxy Buds+, review the solutions below. If problems persist, visit a Samsung Service Center for further assistance.

Check to See If You Have Fully Charged Your Earbuds

It is recommended to fully charge the battery before first-time use or after extended periods of non-use. A minimum of 30 minutes is required for the initial charge or after complete discharge.
To charge, insert the earbuds into their corresponding slots and connect the charger.
The charging case, with its built-in battery, charges along with the earbuds inside. Ensure wing tips or ear tips are attached correctly to allow the charging case to close properly.

Please note: Do not charge the earbuds using a power source such as a computer or notebook, as this can cause slower charging.

[Diagram: An illustration showing Galaxy Buds+ earbuds being placed into their charging case, with 'L' and 'R' indicators.]

Check the Bluetooth Connection of Your Galaxy Buds+ and Your Mobile Device

Earbuds Can't Be Searched on Your Mobile Device:

Close the charging case and open it again to enter Bluetooth pairing mode.
Ensure your earbuds and the other Bluetooth device are within the Bluetooth connection range (approximately 10m or 32ft). This distance may vary based on the environment.

Earbuds Can't Connect to Bluetooth:

Your Galaxy Buds+ will exit Bluetooth pairing mode after 3 minutes. Re-insert the earbuds into the case and open it again to re-enter pairing mode.

You can also manually enter Bluetooth pairing mode by tapping the touchpad, then tapping and holding the Galaxy Buds+.

Ensure the mobile device is within 10m or 32ft of the Galaxy Buds+ during pairing. Check for obstacles like walls or electrical equipment between devices. Restart your mobile device and relaunch the Galaxy Wearable app.

If only a single earbud connects, restart both earbuds.

[Diagram: An illustration showing Galaxy Buds+ earbuds in a charging case, a Bluetooth symbol, and a smartphone with a finger interacting with its screen, indicating pairing.]

Check for Updates to App Software and Device Software

It is recommended to keep all installed software on your phone, tablet, TV, or computer up-to-date. Before updating your earbuds, update the software on your mobile devices first.

Update Galaxy Phone or Tablet:

Go to Settings > Software update.
Tap on Download and install.
Follow the on-screen instructions.

After updating your mobile device, check if the Galaxy Buds+ app or software is also running the latest version. To update your earbuds' software, your mobile device must be connected to Wi-Fi or a mobile network.

Update the Galaxy Wearable App:

Launch the Galaxy Wearable app on your mobile device.
Navigate to and tap About Galaxy wearable > tap Update.

Earbuds Software Update:

Update your earbuds' software via the firmware over-the-air (FOTA) service. Launch the Galaxy Wearable app and tap Earbuds Software update.

Download and install: Check for and install updates manually.
Auto download over Wi-Fi: Set earbuds to download updates automatically when connected to Wi-Fi.
Last update: View information for the latest software update.

Check If You Need to Restart Your Earbuds

If connection issues persist after trying the methods above, reset the Galaxy Buds+.

To reset and restart, insert each earbud into its corresponding slot in the charging case.
Remove them from the case after approximately 7 seconds or more.

Please note: If the charging case has low battery, connect it to the charger first.

How to Improve Audio Quality of the Galaxy Buds

If you notice a deterioration in sound quality after using your Galaxy Buds for a while, cleaning them may resolve the issue. Poor audio quality can also result from an interrupted wireless connection due to the service provider's network. Keep the earphones away from electromagnetic waves. Ensure your Galaxy Buds and the other Bluetooth device are within the maximum Bluetooth range (10 meters), noting that distance may vary depending on the environment.

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