poly Voyager 8200 UC Bluetooth Stereo Headset User Guide

User Guide for poly models including: Voyager 8200 UC, Bluetooth Stereo Headset

User Guide - Poly

User Guide - Plantronics

File Info : application/pdf, 16 Pages, 357.13KB

PLANTRONICS + POLYCOM. NOW TOGETHER AS
Voyager 8200 UC
User Guide

Contents
Headset overview 3 Be safe 3 USB Bluetooth adapter 3
Connect and pair 5 Connect to PC 5 Configure for media 5 Pair to mobile device 5 Pair mode 6 Pair USB adapter again 6 NFC pairing 6
Load software 7 The Basics 8
Power on/off 8 Fit 8 Volume 8 Make/Take/End Calls 8 Interact with Microsoft softphone 9 Play/pause music 9 Track selection 9 Voice control 9 Charge 10 More Features 11 Select language 11 Use sensors 11 ANC 12 OpenMic 12 Change headset settings 12 Caller Announcement (mobile phone only) 12 Update firmware 13 Headset recovery 13 Troubleshooting 14 Support 16
2

Headset overview

Be safe USB Bluetooth adapter

Siri Google AssistantTM
:02
2
ANC 1

/
OpenMic

Volume dial Voice control: Siri, Google NowTM, Cortana

ANC OpenMic

Play previous track* Play/pause* Skip to next track* Active Noise Cancelling Hear surroundings Mute

Headphone LEDs

Call button/Press to interact with Microsoft Teams (app required)

Power

Bluetooth® pairing

NOTE *Functionality varies by application. May not function with web-based apps.

Please read the safety guide for important safety, charging, battery and regulatory information before using your new headset.

To pair your headset and USB adapter again if it loses connection, put your headset and USB adapter into pair mode (for the USB adapter, press the Bluetooth pairing button for 4 seconds until the lights flash red and blue).
3

NOTE Adapter design may vary

Standard LEDs
USB LEDs Flashing red and blue Solid blue Flashing blue Solid red Flashing purple

What they mean Pairing Headset connected On a call Mute active Streaming media from computer

LEDs when Microsoft Teams* is detected

USB LEDs

What they mean

Flashing red and blue

Pairing

Solid purple

Headset connected

Flashing blue

On a call

Solid red

Mute active

Pulsing purple

Microsoft Teams notification

NOTE *Requires Microsoft Teams application

Connect and pair

Connect to PC

Your Bluetooth USB adapter comes pre-paired to your headset.

1 Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.

2 The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear "PC connected" to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
3 OPTIONAL Load Plantronics Hub for Windows/Mac by visiting poly.com/software. This allows you to customize your headset behavior through advanced settings and options.

Configure for media

Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some additional configuration.
Windows 1 To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound
> Playback tab. Select Plantronics BT600, set it as the Default Device and click OK. 2 To pause music when you place or receive calls, go to Start menu > Control Panel > Sound >
Communications tab and select the desired parameter. Mac 1 To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Plantronics BT600.

Pair to mobile device 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon until you hear "pairing" and the headset LEDs flash red and blue.

2 Activate Bluetooth on your phone and set it to search for new devices. · iPhone Settings > Bluetooth > On* · Android Settings > Bluetooth: On > Scan for devices* NOTE *Menus may vary by device.
3 Select "PLT V8200 Series." If necessary, enter four zeros (0000) for the passcode or accept the connection. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. NOTE To enable caller name announcement, allow access to your contacts if your phone prompts you.
NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.
5

Pair mode

Slide and hold the power button towards the Bluetooth icon until the LEDs flash red and blue.

Pair USB adapter again

1 Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
2 Put your headphones in pair mode.
3 Put your Bluetooth USB adapter into pair mode by gently pressing and holding the pair button with a pen or paperclip until the Bluetooth USB adapter flashes red and blue.

Pairing is successful when you hear "pairing successful" and the Bluetooth USB adapter LED is solid blue.

NFC pairing

1 Ensure NFC is on and your phone's display is unlocked.
2 Tap and hold the headphones to the phone's NFC tag location until NFC pairing completes. If necessary, accept the connection. TIP Keep an eye on your Smartphone's screen for prompts to start and accept the pairing process.

NOTE The headphone's NFC tag is located on the outside of the left ear cup. Phone NFC tag locations vary.

Load software

NOTE Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality.
· Download Plantronics Hub for Windows/Mac by visiting poly.com/software.
· Download Plantronics Hub for iOS/Android by visiting poly.com/software, the App Store or Google Play.

Manage your headset settings with your computer or mobile device with Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android, respectively.

Plantronics Hub Call control for softphones
Change headset language Update firmware
Turn features on/off View user guide Battery meter Find MyHeadset

iOS and Android available for some
softphones X X X X X X

Windows and Mac X
X X X X X

The Basics

Power on/off Fit

Siri Google AssistantTM

:02

2
ANC 1

OpenMic

Slide the switch to power on or off. IMPORTANT Headset microphones are on the front of your earcups. For best call audio, ensure that left and right earcups are on the correct ear.
R

Volume

Rotate the volume wheel forward (+) or backward () to control the volume.

Make/Take/End Calls

Adjust headset microphone volume (softphone) Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Answer a call Choose: · Tap the Call button

· Put on the headset to answer call IMPORTANT For best call audio, ensure that left and right earcups are on the correct ear.

Answer a second call First, tap the Call button to end current call, then tap the Call button again to answer new call.

End a call Tap the Call button to end current call.

Mute/unmute While on an active call, choose: · Tap the red Mute button
· Take off/put on your headset while on an active call (requires active smart sensors)

Hold a call Double-tap the Call button to put a call on hold. Tap the Call incoming call. NOTE Up to 2 calls can be put on hold.

button again to answer an

Switch between calls (flash) Double-tap the Call button to switch between calls. NOTE Flash functionality works only between calls of the same type. Flash does not work between mobile and softphone calls.

Call back last call Double-tap the Call button .

Answer calls from a second device It's easy to answer calls from two devices (including softphone).
When on a call, you hear a ringtone notification of the incoming call from the second paired device.
To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.

Interact with Microsoft · For Microsoft Teams, tap the headset's Call button to interact (application required). softphone · For Skype for Business, press and hold the headset's Call button for 2 seconds to interact (application required).
· Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone

Play/pause music

Tap the Play/pause button. NOTE Because your headset is equipped with sensors, if you are playing music and you take off your headset, your music pauses. If you put on your headset, your music resumes (functionality varies by application and doesn't function with web-based apps).

Track selection

Tap the Forward button or Back button to control the track selection.

Voice control

Siri, Google NowTM, Cortana Press and hold the Play/pause button for 2 seconds until you hear the tone. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.
9

Charge

It takes up to 3 hours to fully charge your headphones. The LEDs turn off once charging is complete.
= = = = =
TIP To check the headphones battery status, tap the Call button while wearing your headphones. Headphones must be in idle state.
Your headphones have up to 24 hours of listening time.

More Features

Select language Use sensors

You can wirelessly change your headset language using Plantronics Hub software. Download: poly.com/software. Choose: · With your headset paired to your smartphone, select headset language in Plantronics Hub for iOS/ Android
· With your headset connected to your computer via USB adapter or cable, select headset language in Plantronics Hub for Windows/Mac* *USB adapter not included in all models.

Voice alerts list Following is a list of common voice alerts. You can use Plantronics Hub to customize some of these alerts. Download Plantronics Hub at poly.com/software · "Answering call" · "Battery low" · "Redialing last outgoing call" · "Incoming call" · "Mute on/mute off" · "No phone is connected" · "Pairing" · "Pairing incomplete, restart headset" · "Pairing successful" · "Power on/off" · "Phone X connected/disconnected" · "Recharge headset" · "Smart sensors on/off" · "Battery high" · "Volume maximum/minimum"

Smart sensors respond when you put on or take off your headphones. Customize in Plantronics Hub. Below describes default settings.

With active sensors

putting on the headphones will: taking off the headphones will:

Mobile/softphone call

answer the incoming call

mute the active call

Music/media

resume music/media (if playing pause music/media (if playing)* previous to taking off)*

NOTE *Functionality varies by application. May not function with web-based apps.

Reset Sensors You may need to reset the sensors if they are not working as expected.
To reset the headset sensors, connect it directly to your computer's USB port, and place it, with the ear cups up, on a flat, non-metallic surface for more than 10 seconds.

ANC

Active Noise Cancelling (ANC) reduces external noise and enhances your music and sound quality.

Slide the ANC switch to choose: · Mid: recommended for office

· High: recommended for airplane

OpenMic Change headset settings
Caller Announcement (mobile phone only)

When not on a call, tap the red button to hear your surroundings (your music/audio will pause).
You can manage your headset settings by using Plantronics Hub for Windows/Mac on your computer or Plantronics Hub for iOS/Android on your mobile device. Visit poly.com/software. Settings that can be changed include: · Headset language · Answering call alert · Mute · Mute reminder · Smart sensors · Firmware update · Streaming audio (A2DP) · HD Voice (wideband audio) · Caller ID on/off · Audio channel tone · Restore default settings · Find MyHeadset: clear event history
When wearing your headset, you will hear the name of a contact calling so you can decide whether to answer or ignore the call without having to check the phone screen. An incoming caller name is announced: · if your phone supports Phone Book Access Profile (PBAP) · if you granted access to your contacts during pairing process (for many mobile phones, this is preset out-of-the box and may not be necessary) · if the caller is stored in the phone's contacts list An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the language is not supported.

Update firmware

Keep your firmware up-to-date to improve performance and add new features to your headset.
Update your firmware using your computer or mobile device with Plantronics Hub for Windows/Mac or Plantronics Hub for iOS/Android, respectively. Download Plantronics Hub at poly.com/software. Choose: · Plantronics Hub for Windows/Mac: With your headset connected your computer, check Updates for available firmware update
· Plantronics Hub for iOS/Android: With your headset paired to your smartphone, check Settings for available firmware update
While updating firmware: · Remove your headset from your ear. Do not use your headset or device until the update is
complete.
· Disconnect your headset from other devices such as phones, tablets and computers
· Do not start a second update from a second device
· Do not stream media on your smartphone
· Do not answer or place a call
NOTE Smartphone: If you receive a lot of calls, emails or texts, try turning on the Do Not Disturb feature in your smartphone's settings while you update.

Headset recovery

If you have several failed attempts at an over-the-air firmware update, or if your headset becomes unresponsive, take the following steps:
1 Download and install Plantronics Hub for Windows/Mac at poly.com/software
2 Connect your headset to your computer using a USB cable
3 Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your Product ID (PID) to complete the recovery Find your Product ID (PID). Choose: · Plantronics Hub app's headset recovery instructions · Plantronics Hub app's home screen

Troubleshooting

During a call, my voice sounds muffled or far away to other callers.

You may be wearing your headset backwards. Headset microphones are on the front of your earcups. For best call audio, ensure that left and right earcups are on the correct ear.

When I use my headset with a softphone, the Check the following:

headset call control and mute buttons don't · Make sure the softphone you are using is supported by

work.

viewing our software compatibility guide.

· If required to enable headset control (answer/end and mute) functionality, ensure you have Plantronics Hub for Windows/Mac installed. See Load software.

· Mac only: if you are running Skype for Business or Lync softphone, quit Plantronics Hub for optimum headset call control.

How do I interact with Microsoft Teams or Skype for Business?

· For Microsoft Teams, tap the Call button to interact.
· For Skype for Business, press and hold the Call button for 2 seconds to interact.
· Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone

Does my Microsoft Teams-enabled headset work with other softphones?

Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone
When you configure another softphone, the Call button:
· doesn't interact with Teams

· doesn't go to Teams notifications

· will not launch Cortana

The headset sound is not working as expected when connected to computer. · During a call, nobody can hear me
· During a call, I can't hear anybody
· Music is not coming through my headset
· When I play music and a call comes in, the music is too loud or doesn't pause

To configure the headset sound on your computer, see Configure for media.

I can't unmute my headset when I'm on a softphone call.

Install Plantronics Hub for Windows/Mac.

The headset sensors are not working as expected. · A call is not automatically answered when I put on my headset
· Mute/unmute is not working when I take on/off my headset during a call

If your headset sensors are not working as expected, you may need to reset the sensors. See Reset sensors.

· During a call, mute unexpectedly turns on

During a call, I get interference and drops in sound.

Your headset is configured for optimal performance during conference calls. Stereo telephony is on by default. To increase Bluetooth density, change the setting by going to Plantronics Hub > Settings > Wireless > Extended Range Mode.

The headset talk time is not accurate.

Charge the headset fully to reset the accuracy of the talk time prompts.

I hear an echo when not on a call.

Check and see if OpenMic is on by pressing the red mute button when you are not on a call. Our exclusive OpenMic feature lets you control the level of ambient noise you hear.

On my Mac, I can't change headset settings Skype for Business and Lync users only:

with Plantronics Hub

1 Quit Skype for Business or Lync softphone.

2 Open Plantronics Hub for Mac and configure desired
settings.

3 Quit Plantronics Hub.

On my Mac, I can't update headset firmware Skype for Business and Lync users only:

with Plantronics Hub

1 Quit Skype for Business or Lync softphone.

2 Open Plantronics Hub for Mac and update headset
firmware. See Update firmware.

3 Quit Plantronics Hub.

On my Mac, if I'm listening to streaming audio and take off the headset, iTunes starts playing when I put the headset back on.

This is a known issue. Turn off play/pause setting in the sensors tab of Plantronics Hub for Windows/Mac.

Support

NEED MORE HELP?
poly.com/support

Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States

Plantronics B.V. Scorpius 171 2132 LR Hoofddorp Netherlands

© 2020 Plantronics, Inc. Plantronics and Voyager are trademarks of Plantronics, Inc. registered in the US and other countries, and OpenMic and PLT are trademarks of Plantronics, Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. Google Play and the Google Play logo are trademarks of Google Inc. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. All other trademarks are the property of their respective owners.
Patents pending.
210802-06 (09.20)

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