SMART Board GX V3 series Interactive Displays User Guide

User Guide for SMART models including: SBID-GX165-V3, SBID-GX175-V3, SBID-GX186-V3 IDGX65-2, IDGX75-2, IDGX86-2, Board GX V3 series Interactive Displays, Board GX V3, series Interactive Displays, Interactive Displays, Displays

SMART Board GX (V2) series interactive display installation and maintenance guide

SMART Technologies

SMART Board - GX (V3) - Smarttech

6 mar 2024 — ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and.

File Info : application/pdf, 96 Pages, 5.06MB

guidesbidgxinstallandmaint-v3

SMART Board®
GX (V3)
series interactive displays
Installation and maintenance guide
SBID-GX165-V3 | SBID-GX175-V3 | SBID-GX186-V3 IDGX65-2 | IDGX75-2 | IDGX86-2
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Learn more

This guide and other resources for SMART Board (V3) series interactive displays are available in the Support section of the SMART website (smarttech.com/support). Scan this QR code to view these resources on your mobile device.

ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the label is independently certified to deliver the quality, performance, and savings that users have come to expect. As shipped, your display delivers ENERGY STAR performance and savings. However, changing some settings may increase energy consumption beyond the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption. Please consider the environment when you choose non-ENERGY STAR settings.
Licenses
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license.
Trademark notice SMART Board, SMART Notebook, SMART TeamWorks, SMART Meeting Pro, Object Awareness, Silktouch, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license. The Adopted Trademarks HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. All other third-party product and company names may be trademarks of their respective owners.
Copyright notice © 2024 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART. This product and/or use thereof is covered by one or more of the following U.S. patents: www.smarttech.com/patents February 16, 2024

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Important information
Warning
l Failure to follow the installation instructions included with the display could result in injury and product damage which may not be covered by the warranty.
l Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids the warranty.
l Do not stand (or allow children to stand) on a chair to touch the surface of the display. Rather, mount the product at the appropriate height.
l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture. l If the display requires replacement parts, make sure the service technician uses replacement
parts specified by SMART Technologies or parts with the same characteristics as the original. l Ensure that any cables that cross the floor to the display are properly bundled and marked to
avoid a trip hazard. l Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous
voltage points and cause electric shock, fire, or product damage which may not be covered by the warranty. l Do not place heavy objects on the power cable. Damage to the cable could cause shock, fire, or product damage which may not be covered by the warranty. l Use only extension cords and outlets that can fully accommodate the display's polarized plug. l Use the power cable provided with the display. If a power cable is not supplied, contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your country's safety standards. l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. l Do not move or mount the display by connecting rope or wire to its handles. The display is heavy, and failure of the rope, wire, or handle could lead to injury.

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Important information
l Stability Hazard: The display may fall, causing serious personal injury or death. To prevent injury, the display must be securely mounted to the wall in accordance with the installation instructions and using the mounting hardware provided by SMART (if supplied). If your display does not include mounting hardware, be sure to select mounting hardware that is rated or certified for the display's size and weight and is compatible with the surface to which you're mounting the display.
l Use only VESA®-compliant mounts.
l Disconnect the display's power cable from the wall outlet and seek assistance from qualified service personnel if any of the following occur: o The power cable or plug is damaged o Liquid is spilled into the display o Objects fall into the display o The display is dropped o Structural damage, such as cracking, occurs o The display behaves unexpectedly when you follow operating instructions
l This product may contain substances that are candidate SVHCs under the EU REACH Regulation (EC) 1907/2006. See echa.europa.eu/scip-database
Caution
l Turn off the display before cleaning its screen. Otherwise, you may scramble the desktop icons or inadvertently activate applications when you wipe the screen.
l Avoid setting up and using the display in an area with excessive levels of dust, humidity, and smoke.
l Make sure an electrical socket is near the display and remains easily accessible during use.
l In Europe, the display should be used only with European TN and TT power distribution systems.
It is not suitable for older, IT-type power distribution systems found in some European countries. "This system (IT-type) is widely used isolated from earth, in some installations in France, with impedance to earth, at 230/400V, and in Norway, with voltage limiter, neutral not distributed, at 230V line-to-line."
Contact qualified personnel if you're uncertain of the type of power system available where you're installing the display.
l The accessory slot's maximum available power is 90 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 62368-1.

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Important information

l You must connect the USB cable that came with the display to a computer that has a USB compliant interface and that bears the USB logo. In addition, the USB source computer must be compliant with IEC 62368-1. The source computer must be CE marked and carry safety certification marks for Canada and USA. This is for operating safety and to avoid damage to the display.
l Wait five minutes after disconnecting power from the display before removing accessories from the display's OPS slot to allow the accessory to cool.
l Prolonged focus on a fixed object, such as a display's screen, can contribute to eye strain and headaches. To protect eye health, follow the 20-20-20 rule: after 20 minutes of screen time, spend 20 seconds looking at something 20 feet (6 meters) away. Relaxing the eyes, looking around frequently, and blinking will also help prevent eye strain and fatigue.

Important The following table includes the normal operating power requirements for the display:

Models
GX165-V3 GX175-V3 GX186-V3

Regulatory Models IDGX65-2 IDGX75-2 IDGX86-2

Power requirements
100V to 240V AC, 50 Hz to 60 Hz, 79 W 100V to 240V AC, 50 Hz to 60 Hz, 88 W 100V to 240V AC, 50 Hz to 60 Hz, 119 W

For additional requirements and other information, refer to the display's specifications (see More information on page 14).

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Contents

Important information

Chapter 1 Welcome

About this guide

About the display

Identifying your specific model

Accessories

More information

Chapter 2 Installing the display

Moving the display to the installation site

Installing the display on a wall

Installing the display on a stand

Connecting to a network

Connecting power and turning on the display for the first time

Configuring the display's network settings

Chapter 3 Connecting computers and other devices

Installing SMART software

Connecting room computers and guest laptops

Connecting a SMART OPS PC module

Connecting other devices

Connector diagrams

Chapter 4 Maintaining the display

Turning the display on or off

Cleaning and maintaining the display

Updating system firmware

Chapter 5 Troubleshooting

Troubleshooting the display and related SMART products

Contacting your reseller for additional support

Appendix A Adjusting display settings

Accessing the display's settings

Exiting the display's settings

Network

Personalization

Input and output

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Contents

Applications

System

Regulatory Information

About

Appendix B Adjusting Input settings

Opening the Input settings menu

Exiting the Input settings menu

Source settings

Advanced settings

Appendix C Managing the display using RS-232

Configuring the serial interface settings

Commands and responses

Power state commands

Input commands

Brightness commands

Freeze commands

Screen shade commands

Volume commands

Mute commands

Firmware version commands

Model number commands

Serial number commands

Part number commands

Asynchronous messages

Appendix D Enrolling the display in SMART Remote Management

Appendix E Disabling and reenabling the embedded OS and other inputs

Disabling inputs

Reenabling inputs

Certification and compliance

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Chapter 1 Welcome

About this guide

About the display

Touch

Display

Mounting hardware

Front control panel

Remote control and infrared sensor

Ambient light sensor

Power status

Writing, drawing, and erasing

Audio

Network connectivity

Front connector panel

Room computers and guest laptops

Tools and features

Accessory slot

Identifying your specific model

Accessories

SMART OPS PC module

Stands

USB extenders

More information

The SMART Board® (V3) series interactive display gives you everything you need to get started with interactivity. This chapter introduces the features of your GX series display.
About this guide
l How to install the display l How to connect power and devices l How to turn on the display for the first time l How to maintain the display for years of use l How to troubleshoot issues with the display

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Chapter 1 Welcome
This guide also includes information about the display's settings and support for remote management. This guide is intended for those who install and maintain displays in their organizations. Additional documentation and resources are available for users of the display (see More information on page 14).
About the display
The SMART Board GX series gives you everything you need to get started with interactivity. The display includes a comprehensive set of features and components.

Touch
You can do everything on the display that you can do at your computer--open and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so on--by touching the display's surface.
You can use an array of gestures within applications, including panning, scaling, rotating, and zooming in and out.

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Chapter 1 Welcome

Display
The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles.

The display size varies by model:
Models GX165-V3 GX175-V3 GX186-V3

Size (diagonal) 65" 75" 86"

Mounting hardware
You can use VESA compliant wall mounts, such as SMART's WM-SBID-200 wall mount (not included), to mount the display on a wall (see Installing the display on a wall on page 17).
You can also mount the display on a mobile stand (see Accessories on page 13).
Front control panel
The front control panel provides buttons for turning the display on and off, controlling the volume, freezing the screen, and displaying the Home screen.
Remote control and infrared sensor
The display's infrared sensor is located in the control panel in the bottom-right corner of the display's frame.
You can use the remote control to turn the display on and off, adjust display settings, and so on.
Ambient light sensor
The ambient light sensor is located in the bottom-right corner of the display's frame. The sensor detects the brightness of the room and adjusts the screen's brightness accordingly.
To enable or disable this feature, go to Input Advanced settings Screen AutoLight (see Advanced settings on page 76).
Note The ambient light sensor is disabled by default.

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Chapter 1 Welcome
Power status
See SMART Board GX (V3) series interactive displays user's guide (docs.smarttech.com/kb/171903).
Writing, drawing, and erasing
The display comes with two pens you can use to write or draw on the screen. Each end of a pen can be assigned to write or draw in a different color when using the Whiteboard app. You can erase digital ink by moving your fist or palm over the digital ink. With Object Awareness1, the display responds automatically to the tool or object you're using, whether it's a pen, finger, or palm.
Audio
The display includes two 20 W integrated speakers.
Network connectivity
The display requires a network and internet connection for downloading software and firmware updates. Some applications also require a network and internet connection (for example, the web browser).
The display requires a network and internet connection for downloading software and firmware updates.
You can connect the display to a network using Wi-Fi or an Ethernet cable. l The Wi-Fi module supports both 2.4 and 5 GHz bands. l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to an Ethernet network.
See Connecting to a network on page 22
Front connector panel
The front connector panel includes connectors for USB peripherals and a computer or other input. See Connecting room computers and guest laptops on page 32

1When connected to a computer with SMART Product Drivers

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Chapter 1 Welcome
See Connecting other devices on page 42
Room computers and guest laptops
You can connect room computers and guest laptops to the display and view and interact with them.
The display comes with SMART software that you can install on connected computers to take full advantage of the display's features. See Connecting room computers and guest laptops on page 32
Tools and features
The display's built-in AndroidTM computing provides apps that enable you to browse the web, use a whiteboard, share your screen, and more without using a connected device.
Accessory slot
You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot. SMART OPS PC modules provide a complete Windows® Pro installation. See SMART OPS PC module on the next page
Caution l The accessory slot's maximum available power is 90 W. The slot is not a limited power source. To
reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 62368-1. l Do not remove the OPS PC or other devices from the accessory slot while they are turned on. l Do not install or remove the OPS PC or other devices in the accessory slot while the display is turned on.
Identifying your specific model
SMART offers several models of the SMART Board GX (V3) series interactive displays.
For help identifying your model, see the labels on the back or left side of the display.
Tip The label features the display's base model number (for example, SBID-GX075-V3). Please note this number is different from the actual model/SKU number (for example GX175-V3).

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Chapter 1 Welcome

Model GX165-V3 GX175-V3 GX186-V3

Screen size (approximate) 65" (165 cm) 75" (190 cm) 86" (218 cm)

Accessories
Accessories for the display include:
l SMART OPS PC module l SMART wall mount (WM-SBID-200) for SMART Board displays l Stands l USB extenders
See also smarttech.com/accessories
SMART OPS PC module
SMART Open Pluggable Specification (OPS) PC modules provide a hasslefree Windows Pro installation based on Intel® CoreTM processors and are designed specifically to work with a SMART Board interactive display. All OPS PC modules are fully licensed with Windows Pro. Install the OPS PC module in a display's accessory slot to provide a complete 4K UHD Windows installation at your fingertips, without the need for an external PC or additional cables.
Install familiar Windows applications, such as SMART Notebook®, SMART TeamWorksTM, and SMART Meeting Pro® software, and access the internet directly through your display's network connection. Upgrades and service for the OPS PC module are easy to perform without removing the display from its mounting.
Stands
If you want to move the display from place to place, you can install it on a SMART mobile stand. If you are installing the display on a wall that cannot support the display's full weight, you can install the display on a SMART floor stand.
Notes

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Chapter 1 Welcome

l If you want to use the 75" and 86" models (GX175-V3 and GX186-V3) with one of SMART's electric height-adjustable stands, you must first attach a SMART wall mount (model WM-SBID-200, part #1031766, docs.smarttech.com/kb/171405) to the display before mounting the display to the stand. (This applies to the FSE-400, FSE-410, and FSE-420 models of mobile stand and the WSE400 and WSE-410 models of wall stand).
l For users in Australia and New Zealand: SMART does not provide stands for use in Australia and New Zealand, nor can we provide recommendations for stands from other vendors.

USB extenders
As noted in the display's specifications, the USB connection between the display and computer should be no longer than 16' (5 m). If you need to connect a computer that is more than 16' (5 m) from the display, use the following USB extender:

Extender USB-XT

Specifications
docs.smarttech.com/kb/ 119318

See also Extending USB cables

More information
SMART provides a variety of other documents for this display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on this guide's cover for links to SMART Board GX (V3) series interactive display documents and other support resources.

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Chapter 2 Installing the display

Moving the display to the installation site

Using transportation aides

Accommodating doorways, hallways, and elevators

Dealing with cracked, chipped, or shattered glass

Saving the original packaging

Installing the display on a wall

Choosing a location

Choosing a height

Assessing the wall

Selecting mounting hardware

Selecting a wall mount

Mounting the display

Installing the display on a stand

Using SMART mobile stands

Using a third-party stand

Connecting to a network

Configuring network settings

Connecting to a network

Connecting power and turning on the display for the first time

Configuring the display's network settings

SMART recommends that only trained installers install the display. This chapter is for installers. Installers should read this information and the installation instructions included with the display before they begin the installation.
Warning Improper installation of the display can result in injury and product damage.
Moving the display to the installation site
After your organization receives the display, you need to move it to the place where you plan to install it. On occasion, you might also need to move the display to another location after installing it initially.

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Chapter 2 Installing the display
Important l Move the display at your own risk. SMART cannot accept liability for damages or injury that occur
during the display's transportation. l When moving the display:
o Follow local safety regulations and standards. o Pack the display in its original packaging, including the pallet. o Move the display so that its top frame faces up. o Do not place an unpacked display on its side. o Have at least two people move the display.
Tip display packaging may be labeled to indicate which side is the front. Look for "FRONT" on the packaging to help orient the box during transportation.
Using transportation aides
You can use the following aides to move the display: l Cart l Furniture dolly l Mechanical lift
Accommodating doorways, hallways, and elevators
In some situations, you might need to remove the display from its packaging to move it through narrow doorways or hallways or onto an elevator. In these situations, keep the foam pieces on the bottom corners of the display. These foam pieces protect the display if you need to set it down during transportation.
You might also need to rotate the display so that its top frame faces to the side. You can do this during transportation, but when you install the display, it must be in landscape orientation (with the top frame facing up). Do not place an unpacked display on its side.

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Chapter 2 Installing the display
Dealing with cracked, chipped, or shattered glass
The display contains safety-tempered glass. Although this glass is heat-strengthened to help withstand impacts, the glass can crack, chip, or shatter if struck with enough force. (Safety glass is designed to break into small pieces rather than sharp shards if it is broken.) Temperature changes can cause a minor crack or chip to become worse, possibly causing the glass to shatter.
See Shattered glass on an interactive display
If the display's glass is cracked or chipped, have it professionally inspected and repaired at a SMART authorized repair center. If the display's glass shatters, carefully clean up the area and have the display repaired or replaced.
Warning For safety and to prevent further damage, do not continue to install or use the display if its glass is cracked, chipped or shattered.
Saving the original packaging
Save the original packaging, including the display's pallet, and repack the display with as much of it as possible if you ever need to move the display after installation. This packaging was designed to provide the best possible protection against shock and vibration.
Note If the original packaging isn't available, you can purchase the same packaging directly from your authorized SMART reseller (smarttech.com/where).
Caution Move the display only in the original packaging or replacement packaging purchased from your authorized SMART reseller. Moving the display without correct packaging can lead to product damage and voids the warranty.
Installing the display on a wall
Typically, you install the display on a wall in a classroom or meeting space.

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Chapter 2 Installing the display

Choosing a location
A display is typically installed at the room's focal point, such as at the front of a classroom or meeting space.

Selecting an appropriate location is crucial for ensuring the best possible experience with the display. Consider the following factors as you choose a location:

Factor Room setup
Power and other connections

Considerations
l The location allows users, including those in wheelchairs, access to the display. Refer to local regulations regarding accessibility.
l The location allows for multiple users to access the display at the same time.
l The location accommodates room traffic patterns, and there are no tripping hazards.
l The display is not installed where it could be hit by a door or gate.
l There are no nearby heating or cooling sources directed at the display, such as a radiator, heat vent, or air conditioner.
l There are no nearby shelving units, desks, or other furniture that has doors or drawers that could hit the display.
l Furniture, wall decor, and other room features, such as light switches and thermostats, do not block the display and are not blocked by it. (You might be able to move some of these room features to accommodate the display.)
l The location is close to: o A power outlet
o A network outlet (if you plan to use a wired network connection)
o A room computer (if you plan to connect a room computer)
o External audio systems and other devices that you want to connect to the display
Notes
o If the location is not near a power outlet, consult an electrician for the power setup you need.
o Determine if you'll need additional equipment, such as power bars, additional cables, or cable extenders.
l The location is not where the mains power supply enters the building.

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Chapter 2 Installing the display

Factor Visibility

Considerations
The display's screen is clearly visible to all users in the room. SMART recommends users sit within a 178° viewing area:

Lighting Acoustics

Note
The viewing area depends on the display's resolution and a variety of other factors.
See Recommended viewing distances and viewing angles for SMART Board interactive displays
The location is not near bright light sources, such as windows or strong overhead lighting. Risks of light interference include:
o Reduced visibility: Light sources can cause glare on the display's screen, reducing its visibility.
o Touch system interference: Many displays use infrared (IR) light as a key component of the touch system. Strong light that hits the display's screen directly can cause interference with the touch system and prevent the display from working properly.
Tip
To reduce light interference, install blinds or shades on windows or skylights and install switches to dim or turn off any lights that shinedirectly on the display's screen. Keep in mind that sunlight can come through windows at different angles at different times of the year.
The room has good acoustics.
See The room has good acoustics.

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Chapter 2 Installing the display

Factor
Environment and ventilation

Considerations
l The location meets the environmental requirements in the display's specifications.
l The display isn't subjected to strong vibrations or dust.
l Ventilation systems don't blow air directly on the display.
l There is adequate ventilation or air conditioning around the display so that heat can flow away from it and the mounting equipment. SMART recommends at least 2" (5 cm) of space on all sides of the display for proper airflow.
l If you plan to install the display in a recessed area, there is at least 4" (10 cm) of space between the display and the recessed walls to enable ventilation and cooling.

Choosing a height
Consider the general height of the user community when you choose the height for the display.

SMART recommends that you mount the display so that its top is 6' 5" (1.9 m) from the floor.
Note If participants will be sitting at a steep angle (such as in a lecture hall), you may have to adjust the installation height or angle.
See Mounting the display on the next page
Assessing the wall
Be sure the wall you're installing the display on can support the weight of the display and mounting equipment. If it can't, consider using a SMART wall stand to transfer some of the weight from the wall to the floor.
See smarttech.com/accessories

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Chapter 2 Installing the display
Note Refer to the display's specifications for its weight.
In some situations, you may need to request an engineering analysis to determine if the wall can support the display.
Selecting mounting hardware
The mounting hardware required for installation varies according to the type of wall onto which the display is being mounted.
If you're using the SMART wall mount (WM-SBID-200), see the wall mount's illustrated installation instructions for information about the required mounting hardware (docs.smarttech.com/kb/171373).
Selecting a wall mount
It is always best to mount the display on a wall. If the wall can't support the display's weight, you can use additional hardware to transfer some of the weight to the floor.
SMART offers the WM-SBID-200 wall mount for mounting the display on a wall. SMART recommends using this wall mount to install the display on a wall.
See the GX165-V3, GX175-V3, and GX186-V3 installation instructions (docs.smarttech.com/kb/171905).
Contact your authorized SMART reseller (smarttech.com/where) for information about SMART's mounting options.
If you choose a third-party option rather than one of SMART's mounting options, be sure the wall mount can accommodate the display's dimensions and support the display's weight as well as the weight of any attached accessories.
Mounting the display
The electrical and mechanical components of a display are designed to work properly when the display is mounted in the orientation described in its installation instructions. Mounting the display in a different orientation can cause malfunctions and will void the display's warranty.
Displays are designed for vertical mounting only: 90° relative to the floor, plus or minus 5°15° for tolerance, depending on the display (consult the display's documentation). SMART doesn't support mounting displays at other angles or in a horizontal orientation (like a tabletop).

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Chapter 2 Installing the display

There are a number of potential hazards of mounting a display in a non-standard orientation or angle:
l Mounting a display horizontally (like a table) can cause the glass to sag, damaging the display or interfering with the display's touch system.
l Non-standard orientation can affect ventilation, creating hotpots in equipment, premature failures.

Installing the display on a stand
You can install the display on a stand if you want to move the display from place to place or if it's not possible to install the display on a wall.
Notes
l If you want to use the 75" and 86" models (GX175-V3 and GX186-V3) with one of SMART's electric height-adjustable stands, you must first attach a SMART wall mount (model WM-SBID-200, part #1031766, docs.smarttech.com/kb/171405) to the display before mounting the display to the stand. (This applies to the FSE-400, FSE-410, and FSE-420 models of mobile stand and the WSE400 and WSE-410 models of wall stand).
l For users in Australia and New Zealand: SMART does not provide stands for use in Australia and New Zealand, nor can we provide recommendations for stands from other vendors.
Using SMART mobile stands
SMART mobile stands are designed for SMART Board interactive displays. Some are height-adjustable. Some models include a locking cabinet to secure equipment and casters that swivel and lock for easy movement.
See also smarttech.com/accessories
Using a third-party stand
For information about selecting and using a third-party stand, see Installing your SMART Board GX on a stand.

Connecting to a network
The display requires a network and internet connection for downloading software and firmware updates.

Configuring network settings
Network administrators need to configure the display's network connection to enable over-the-air firmware updates for a number of the embedded apps.

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Chapter 2 Installing the display

To configure the network 1. Open the required TCP/UDP ports:

Protocol TCP TCP TCP TCP TCP TCP TCP TCP TCP TCP TCP TCP TCP TCP UDP UDP UDP UDP UDP UDP UDP UDP

Port range 80 2067 5000 7000 7236 7382 7385 73857405 8008 8009 29736 39458 4920049250 4920049420 5353 7236 73857397 21200 21201 4922049420 4930049350 4940049450

Feature System software update Screen Share app AirPlay AirPlay Miracast CRCP Screen Share app CRCP Websocket Chromecast Screen Share app Screen Share app Screen Share app AirPlay video MDNS/Bonjour Miracast CRCP audio and touchback RTP /RTCP RTP/RTCP AirPlay audio Screen Share app RTP/RTCP

2. Add the following URLs to the to the network allowlist:
URL https://share.bytello.com https://ssp.bytello.com/download

Feature Screen Share app Screen Share app

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Chapter 2 Installing the display
3. Configure the network to enable broadcast service. 4. Configure the network to allow mDNS (multicast).
Connecting to a network
The display requires a network and internet connection for downloading software and firmware updates. You can connect to a network using Wi-Fi or one of the RJ45 Ethernet jacks.
Important Do not use the RJ45 jack on an OPS PC to connect to a network.
Note The display's network connection is shared internally with an OPS PC.
Tip If you're using one of the display's RJ45 jacks to connect to an Ethernet network, you can connect the other jack to a computer to provide network access for the computer. This is particularly useful if there is only one wired network connection in the room. (Network access is available when the display is on, but not when it's in Standby mode).

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Chapter 2 Installing the display
Connecting power and turning on the display for the first time
To connect the display to power Connect the supplied power cable from the AC power inlet on the back of the display to a power outlet.

Note Refer to the display's specifications for power requirements and power consumption information (see More information on page 14).
To turn on and set up the display for the first time
Important l Install the OPS PC module before you turn on the display. l The display's first-time setup procedure will not complete successfully if you try to connect to a
Wi-Fi network that requires a user name. If you would like to connect the display to a Wi-Fi network that requires a user name, you can do that after you complete the first-time setup. See To connect to a Wi-Fi network on page 27

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1. Flick the power switch beside the AC power inlet on the rear of the display to the ON (I) position.

2. Select your preferred language, and then tap the Next icon . 3. Select the country location where you're installing the display. This helps to ensure the proper Wi-Fi
frequencies for wireless networks are available. Tap the Next icon . 4. Select an Ethernet connection or wireless network. To add a hidden Wi-Fi network manually, tap the
Add Network icon . Important
The display needs an internet connection for downloading and installing important updates. Ask the network administrator to verify that the display can access the network by making sure the display's built-in browser can access the internet.
5. Tap the Next icon .
6. Set the date, time and timezone, and then tap the Next icon . You can also enable the display's date and time to be set automatically. See System on page 68

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7. Set a password for the screen lock feature, and then tap Enter. Important
Ensure the screen lock passcode is made available to authorized users of the display. Users must enter the passcode to unlock the display's screen when the Screen lock feature is enabled. The Done screen indicates setup is finished.

Configuring the display's network settings
Use the procedures in this chapter to update network settings after turning on the display. The chapter describes:
l Connecting to a Wi-Fi network l Configuring network proxy settings for a Wi-Fi network l Installing a digital network certificate for a Wi-Fi network l Connecting to an Ethernet network l Configuring a wireless hotspot l Connecting the display to a wireless hotspot l Adding a VPN connection
Note When the display is connected to a network using Wi-Fi its Ethernet connection will be turned off (and vice versa).

To connect to a Wi-Fi network

1. On the Home screen, tap the Wi-Fi icon OR

in the top-right corner.

On the Home screen, tap the Apps icon 2. Turn the Wi-Fi switch on.

and then tap the Settings icon

Network Wi-Fi.

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3. Select a wireless network. If the Wi-Fi network is not password protected, the display connects to the network. OR If the network requires a password, enter the Wi-Fi password and tap Connect. Options are also available for adding a certificate and accessing the advanced setting to configure Proxy and IP Settings.
Notes
l Tap the Add Network icon to add a network manually. l Tap the More menu items icon ··· to access Wi-Fi preferences and see your MAC address,
IP address, and install certificates.

To configure network proxy settings for a secured Wi-Fi network

To improve security and privacy, or to meet company policy, you can configure a secured network proxy for your Wi-Fi network.

1. On the Home screen, tap the Apps icon and then tap the Settings icon 2. Toggle the Wi-Fi switch to on and tap a secured network. 3. Choose a Security option. 4. Type your network credentials (including a network password). 5. Ensure Advanced settings is selected. 6. Select options as required from the Proxy and IP Settings drop-down lists. 7. Tap Connect to save the settings.

Network Wi-Fi.

To install a digital network certificate for a Wi-Fi network

To improve security and provide assurance of network authentication, you can install an SSL (secure sockets layer) certificate in the display.

1. On the Home screen, tap the Apps icon and then tap the Settings icon

Network Wi-Fi.

2. Plug the USB drive that contains the SSL certificate into a USB port on the display.

3. Tap the More menu items icon ··· Wi-Fi preferences Install certificates.

4. Browse to the certificate on the USB drive.

5. Select the certificate. The Name the certificate dialog opens.

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6. Change the name of the certificate (optional), and remember the name. 7. Under Credential use, select Wi-Fi.
When you join Wi-Fi networks that require a certificate, you will have the option to select the installed certificate.

To connect to an Ethernet network

1. Connect an Ethernet cable to either of the RJ45 jacks on the display.

2. On the Home screen, tap the Ethernet icon OR

in the top-right corner.

On the Home screen, tap the Apps icon and then tap the Settings icon

Network Ethernet.

3. Toggle the Ethernet switch to on.

4. To obtain an IP address automatically, turn the Obtain IP address automatically (DHCP) switch on.

Tap IP Address and fill out the static network configuration options as necessary.

To configure a wireless hotspot
Notes l The wireless hotspot feature is available when the display is connected to the network with an Ethernet connection. l When the wireless hotspot is enabled, the display's Wi-Fi connection is disabled.

1. On the Home screen, tap the Apps icon and then tap the Settings icon

Network Hotspot.

2. Toggle the Hotspot switch to on.

3. You can use the default Hotspot name and password or tap the fields and enter your own.

4. Optionally, tap the Security drop-down list and select a method of encryption.

5. If you selected Encryption, type a password in the Password text box. This password is required when users connect their devices to the wireless hotspot.

6. Select a bandwidth frequency (2.4 GHz or 5 GHz).

7. Tap Save.

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To connect to the display's wireless hotspot
1. On a computer or mobile device, view the list of available Wi-Fi networks and select the display's wireless hotspot.
2. Type the password for the display's wireless hotspot. 3. Connect to the display's wireless hotspot.

To add a VPN connection

1. On the Home screen, tap the Apps icon and then tap the Settings icon

Network VPN.

2. Tap Add VPN.

3. Complete the following steps:

o Type the name of the VPN in the Name text box.

o Select a type of VPN from the Type drop-down menu.

o Type the server address in the Server address text box.

o You can select the PPP encryption(MPPE) checkbox to enable Microsoft Point-to-Point Encryption (MPPE).

o Type a user name and password.

4. Click Save.

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Chapter 3 Connecting computers and other devices

Installing SMART software

Connecting room computers and guest laptops

Viewing a connected computer or other device's input

Setting a connected computer's resolution and refresh rate

Using recommended cables

Sharing USB Type-B receptacles

Connecting a SMART OPS PC module

Connecting other devices

Connecting USB drives and other peripherals

Connecting an external display

Connecting an external audio system

Connecting room control systems

Connector diagrams

Side and bottom connector panels

Front connector panel

Warning
Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard.

Installing SMART software
The display comes with SMART software that you can install on connected room computers and guest laptops. Other SMART software is optional.
Included

SMART Notebook

SMART Product Drivers and Ink

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Optional

Lumio by SMART SMART Notebook Plus

SMART Meeting Pro SMART TeamWorks Room

SMART Remote Management
See smarttech.com/downloads
Connecting room computers and guest laptops
If you install cables for room computers and guest laptops in advance, you can make use of connectors that might not be accessible after the display is mounted on the wall. You can then run the cables across floors or behind walls as needed.
Notes l Install SMART software on computers you connect to the display (see Installing SMART software on the previous page). l Make sure SMART Product Drivers 12.20 or later are installed on any connected computers. l As shown below, HDMI 1, HDMI 2, VGA, and Display Port share the Touch USB Type-B receptacle on the side connector panel, and HDMI 3 uses the Touch USB Type-B receptacle on the front connector panel (see Sharing USB Type-B receptacles on page 42). l The USB Type-C connector on the front connector panel provides up to 15 W of power for charging connected devices.
The following are the locations of the connectors and the connector and cable information for the display's inputs.

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l USB Type-C 1

Connector USB Type-C 1

Standard USB-C

Connection type Video/audio/touch

Cable SuperSpeed USB Type-C

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l USB Type-C 2

Connector USB Type-C 2

Standard USB-C

Connection type Video/audio/touch

Cable SuperSpeed USB Type-C

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l HDMI 1

Connector HDMI 1
Touch

Standard HDMI 2.0
USB 2.0 Type-B

Connection type Video/audio
Touch

Cable
Premium High Speed HDMI (18 Gbps)
High Speed (480 Mbps) USB 2.0

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l HDMI 2

Connector HDMI 2
Touch

Standard HDMI 2.0
USB 2.0 Type-B

Connection type Video/audio
Touch

Cable
Premium High Speed HDMI (18 Gbps)
High Speed (480 Mbps) USB 2.0

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l HDMI 3

Connector HDMI 3
Touch input

Standard HDMI 2.0
USB 2.0 Type-B

Connection type Video/audio
Touch

Cable Premium High Speed HDMI (18 Gbps)
High Speed (480 Mpbs) USB 2.0

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l Display Port

Connector Display Port Touch

Standard Display Port 1.2 USB 2.0 Type-B

Connection type Video/audio Touch

Cable Display Port High Speed (480 Mbps) USB 2.0

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l VGA

Connector VGA Audio In Touch

Standard VGA Stereo 3.5 mm USB 2.0 Type-B

Connection type Video Audio Touch

Cable VGA Stereo 3.5 mm High Speed (480 Mbps) USB 2.0

Viewing a connected computer or other device's input
1. Connect a device to the display's HDMI 1, HDMI 2, HDMI 3, USB Type-C 1, USB Type-C 2, Display Port, or VGA connectors.
Note
To enable touch control of the device, connect a USB cable to the associated USB connector. Devices connected to the USB Type-C connector don't require an additional USB connection to enable touch.

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Chapter 3 Connecting computers and other devices

2. Select the source using one of the following methods:

Using the Input settings menu
a. Open the Toolbar by tapping one of the side Toolbar buttons (on either sides of the screen).
b. Tap the Input icon . Tip

Using the remote control Press the Input icon .

Tap the More icon to find the Input icon if it doesn't appear in the Favorite widgets list in the Toolbar.

Note
A green circle appears around the currently selected input (PC, Android, HDMI1, HDMI2, HDMI3, Type-C1, Type-C2, DP, or VGA). Inputs with a connected source have a green dot beside the input name, rather than a gray dot. The input name also appears in green text rather than gray when an input is connected.
3. Tap the computer's input or use the navigation keys on the remote control to select the source and then press the OK button.
The device's output appears on the display's screen.
Tip
You can rename inputs, enable or disable inputs , configure the display to turn on when an active video signal is connected, and automatically switch the input when an active video signal is connected. See Input and output on page 65.

Setting a connected computer's resolution and refresh rate
This table presents the recommend resolutions and refresh rates for the display's inputs:
If possible, set connected computers to these resolutions and refresh rates. See the computers' operating system documentation for instructions.

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Using recommended cables
SMART recommends the following varieties of cable:

Cable type Display Port HDMI VGA Stereo 3.5 mm
USB 2.0 USB 3.0
USB Type-C

Maximum length 23' (7 m)1 23' (7 m) 23' (7 m) 20' (6 m)
16' (5 m) 9' (3 m)
6' 6" (2 m) for SuperSpeed 5Gbps cables

Recommendation
Use only certified Display Port 1.4 cables that have been tested to support the performance standard you require.
Use only certified Premium High-Speed HDMI (18 Gpbs) cables that have been tested to support the performance standard you require.
Use VGA cables with all pins in their connectors fully populated and wired.
Use only shielded 3.5 mm cables
Important
Use only a 3.5 mm stereo jack (15 mm long barrel) to connect to the display.
See USB extenders on page 14
SMART supports only installations that use directly connected video and USB cables, or AC-powered extenders. You might be able to use higher-grade cables that exceed the recommended length. If you have problems with such a cable or an extender of any type, test the connection with a shorter cable before contacting SMART Support.
USB-IF certified USB 3.2 Gen 1 Type-C cable, SuperSpeed (5 Gbps) support To use a USB Type-C cable for video, you need:
l A full-featured cable that supports SuperSpeed 5Gbps (or faster) data rates.
l A computer that supports Display Port Alternate Mode via USB Type-C
Note

Using cables that exceed these maximum lengths may produce unexpected results, intermittent loss of picture, or degraded picture quality and USB connectivity.

1The performance of cables longer than 23' (7 m) is highly dependent on the cable's quality.

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Sharing USB Type-B receptacles
The HDMI, VGA, and Display Port connectors on the rear connector panels (back of the display) all share a single USB Type-B receptacle on the rear, side panel. This means the touch system can be used with only one device connected to these video inputs.

The touch system can still be used with a device connected to USB Type-B receptacle even when one of the video connectors is connected to another display.

USB Type-B receptacle Touch

Video connectors l HDMI 1 l HDMI 2 l VGA l Display Port

Connecting a SMART OPS PC module
If your organization has purchased a SMART OPS PC module, you or your organization's installers can install the module in the display's accessory slot following the OPS PC module's installation instructions (docs.smarttech.com/kb/171775 or docs.smarttech.com/kb/171544). You can then view the OPS PC module's input on the display.

Caution Do not insert or remove the OPS PC while the display is turned on. See SMART OPS PC modules user guide (docs.smarttech.com/kb/171747)

Connecting other devices
In addition to computers, you can connect a variety of other devices to the display: l USB drives and other peripherals l External displays l External audio systems l Room control systems
Connecting USB drives and other peripherals

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The display includes two USB 3.2 Gen 1 Type-A receptacles on the front connector panel and two USB 3.2 Gen 1 Type-A receptacles on the side connector panel. You can connect USB drives, peripherals (such as keyboards), and other devices to the USB 3.2 Gen 1 Type-A receptacles and use these devices with the display's embedded OS or OPS slot computer. The display's USB 3.2 Gen 1 Type-A receptacles will switch to the active input.

Connecting an external display
You can connect an external display using the HDMI 2.0 out connector on the connector panel.

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The external display shows the same image as the display. This is useful when you're using the display in an auditorium or other large space where a second display would be beneficial.

Important If the connected external display doesn't support High-bandwidth Digital Content Protection (HDCP), no image will appear on the external display. For full resolution output, connect a display that supports HDCP.
Note The display's default output resolution is 4K (3840 × 2160). The output resolution can also be set to 1080p 60Hz in display settings.
See Input and output on page 65.
Connecting an external audio system
The display includes two 20 W speakers, which are designed to provide sound at the front of a room. You might want to connect a third-party external audio system if you're providing sound in a larger space.

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You can connect an external audio system to the display using the stereo 3.5 mm out connector (pictured). You can also connect an external audio system directly to a room computer.

Use of an external audio system must be enabled in display settings (see Input and output on page 65).
Important Use a 3.5 mm stereo jack (15 mm long barrel only) to connect to the display's stereo 3.5 mm Out connector.
Note l You can use the display's volume controls to adjust the volume of an audio system connected to the display's stereo 3.5 mm Out connector.

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In addition to the stereo 3.5 mm out connector, the display also provides a Sony/Philips Digital Interface (S/PDIF) Out connector (pictured). S/PDIF is a digital audio transmission medium. You need an audio receiver that supports S/PDIF to use this connection with an external sound bar or other audio system.

Note When you connect an audio system to the display's S/PDIF Out connector, the audio system's volume controls, rather than the display's, adjust the volume.
Connecting room control systems
A room control system enables users to control a room's lighting, audio system, and possibly, the display. Some installations may require you to integrate the display with a room control system.
You can use the display's RS-232 connector to connect a third-party external control system to the display (see Appendix C Managing the display using RS-232 on page 80).
Note displays are not compatible with centralized remote control systems, such as a universal remote control.

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Connector diagrams
Side and bottom connector panels
This diagram and table describe the connectors on the display's connector panel:

No.

Connector

Connects to

Notes

USB 3.2 Gen 1 Type-A Supported USB drives and See Connecting other devices on

other peripherals

page 42

See USB cables and connectors
The connector will switch to the active input, including the display's embedded OS, the OPS slot computer, or an external computer.

Note

Connect a USB mouse to navigate the display's onscreen menu during troubleshooting.

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No.

Connector

Connects to

Notes

USB 3.2 Gen 1 Type-A Supported USB drives and See Connecting other devices on

other peripherals

page 42

See USB cables and connectors
The connector will switch to the active input, including the display's embedded OS, the OPS slot computer, or an external computer.

Note

Connect a USB mouse to navigate the display's onscreen menu during troubleshooting.

USB 2.0 Type-B

Touch

See Connecting other devices on page 42

See USB cables and connectors

USB 2.0 Type-C

USB Type-C 1 input

See Connecting other devices on

(supported USB drives, video, page 42

audio, and touch)

See USB cables and connectors

The connector will switch to the

active input, including the display's

embedded OS, the OPS slot

computer, or an external

computer.

HDMI 2.0

HDMI 1 input (video and audio)

See Connecting room computers and guest laptops on page 32

HDMI 2.0

HDMI 2 input (video and audio)

See Connecting room computers and guest laptops on page 32

USB 2.0 Type-A

N/A

This connector is a service port (connects to the embedded OS).

RS-232

Room control system

See Appendix C Managing the display using RS-232 on page 80
See RS-232 cables and connectors

S/PDIF Out

Digital audio output

See Connecting an external audio system on page 44

See Digital audio cables and connectors

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No.

Connector

Connects to

Notes

HDMI 2.0 out

External display

See Connecting an external display on page 43

RJ45 (×2)

Network

See Connecting to a network on page 22
See Ethernet (network) cables and connectors

Audio in (stereo 3.5 mm) VGA input (audio)

Use this audio input with Stereo 3.5 mm in.
See Connecting room computers and guest laptops on page 32
See Analog audio cables and connectors

VGA in

VGA input (analog video)

Use this video input with analog video sources (VGA).
See Connecting room computers and guest laptops on page 32
See Analog audio cables and connectors Use this video input with Touch (USB) connector for touch control.

Display Port 1.2

Display Port 1.2 input (video and audio)

See Connecting room computers and guest laptops on page 32
See Display Port cables and connectors

Audio out

External audio system

See Connecting an external audio system on page 44
See Analog audio cables and connectors

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Front connector panel
This diagram and table describe the connectors on the display's front connector panel:

No.

Connector

Connects to

Notes

USB 2.0 for the

USB Type-C 2 input (video, See Connecting other devices on

embedded OS and OPS audio, and touch)

page 42

slot computer
USB 3.2 Gen 1 for peripherals

See USB cables and connectors
The connector will switch to the active input, including the display's

embedded OS, the OPS slot

computer, or an external

computer.

Note

The USB 3.2 Type-C connector can also provide 15 W of power to connected devices.

HDMI 2.0 in

HDMI 3 input (video and audio)

See Connecting room computers and guest laptops on page 32
See HDMI cables and connectors.

USB 2.0 Type-B

Touch input

Use this touch input with the HDMI video and audio input on the front of the display.
See Connecting room computers and guest laptops on page 32
See USB cables and connectors.

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No.

Connector

Connects to

Notes

USB 3.2 Gen 1 Type-A Supported USB drives and See Connecting other devices on

other peripherals

page 42

See USB cables and connectors
The connector will switch to the active input, including the display's embedded OS, the OPS slot computer, or an external computer.

USB 3.2 Gen 1 Type-A Supported USB drives and See Connecting other devices on

other peripherals

page 42

See USB cables and connectors
The connector will switch to the active input, including the display's embedded OS, the OPS slot computer, or an external computer.

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Chapter 4 Maintaining the display

Turning the display on or off

Cleaning and maintaining the display

Checking the display installation

Cleaning the screen

Cleaning the touch sensors

Maintaining ventilation

Preventing condensation

Replacing the pens

Removing and transporting the display

Updating system firmware

Applying a firmware update

With proper maintenance, the display will provide years of use.
Turning the display on or off
In most situations, you can put the display in Standby mode when not using it by following the instructions in SMART Board GX (V3) series interactive displays user guide (docs.smarttech.com/kb/171903).
In some situations, such as when you move the display or clean its screen, you need to turn the display off. You can turn it back on after.
To turn the display off
1. Press and hold the Power button on the front control panel or remote control for three seconds to begin a 10 second countdown before the display enters Standby mode and the status light stops blinking.

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2. Flick the power switch (beside the AC power inlet) on the bottom of the display's rear surface to the OFF (O) position.

To turn the display on Flick the power switch (beside the AC power inlet) on the bottom of the display's rear surface to the ON (I) position.
To turn the display on or off (with an OPS module installed) l If PC is currently set as the default input in display settings (see Startup and shutdown in System on page 68), the OPS module will start automatically when the display is turned on. l Before turning off the display, turn off the OPS module using the power controls on the OPS module (such as the Shut down command in the Windows 10 start menu on the OPS). l When the OPS module is turned off, it is then safe to turn off the display using the steps listed above in To turn the display off.
Cleaning and maintaining the display
Checking the display installation
Inspect the display installation frequently to ensure that the display remains securely installed. l Check the mounting location for signs of damage or weakness that can occur over time. l Check for loose screws, gaps, distortions, or other issues that could occur with the mounting hardware.

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If you find an issue, contact a trained installer.
Cleaning the screen
Follow these instructions to clean the screen without damaging its anti-glare coating or other product components.
Caution l Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the
screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth. l Do not rub the screen with dense or rough material. l Do not apply pressure to the screen. l Do not use strong cleaning solutions or glass cleaners on the screen. They can damage or
discolor the screen.
To clean the screen 1. Turn off any connected computers. 2. Turn off the display. 3. Wipe the screen with a lint-free, non-abrasive cloth. Note You can also use a damp cloth with a drop of dish soap, or follow the instructions in the knowledge base article, How to clean SMART Board surfaces and accessories.
Cleaning the touch sensors
The display uses infrared (IR) transmitters and sensors around the display's perimeter between the screen and the frame. Dust buildup on the protective plastic can impair touch performance. Inspect these areas for dust, and clean them every week.
Caution l Do not use compressed air to clean the sensors or borders. l Do not use water or cleaning agents to clean the touch sensors. l Do not apply too much pressure when cleaning the display because you can damage the plastic.

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To clean the IR transmitters and sensors 1. With a clean lint-free, non-abrasive cloth, gently wipe the plastic between the screen and the frame around the perimeter of the display's screen. 2. If dirt still remains, use 50% isopropyl alcohol to clean the protective plastic between the screen and the frame.
Maintaining ventilation
The display requires proper ventilation. Dust buildup in the ventilation holes compromises cooling and can lead to product failure.
l Clean accessible ventilation holes monthly with a dry cloth. l Use a vacuum cleaner with a narrow hose end fitting to clear the back ventilation holes regularly.
You might have to remove the display from the wall. For more information about removing the display, see Removing and transporting the display on the next page.
Caution Avoid setting up or using the display in an area with excessive levels of dust, humidity, smoke, or chemical fumes.
Preventing condensation
If the display has been moved from a cold environment to a warmer one (for example, from storage to the installation site), let the display sit for a few hours to allow it to acclimate to the new temperature. Failing to do so can cause humidity to build up in the space between the front glass and the LCD.
If condensation appears under the screen after you turn on the display, select an active video source and leave the display on for 48 hours. If the condensation doesn't dissipate, contact SMART support if the display is still under warranty.
If there is enough moisture between the layers to cause the moisture to drip and run, remove power immediately and contact SMART Support if the display is still under warranty.
Replacing the pens
To prevent damage to the display's anti-glare coating, replace a pen if its nibs become worn. You can purchase replacement pens from the Store for SMART Parts (see smarttech.com/support/parts-store).

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Important Use only pens designed for SMART Board GX (V3) series interactive displays. Pens for other SMART products aren't compatible with SMART Board GX (V3) series interactive displays (see Comparing SMART product pens).
Note For pen part numbers, refer to the service parts diagrams.
Removing and transporting the display
On occasion, you might need to remove the display from its current wall mount and move it to another location.
To remove the display safely, use two or more trained installers.
Warning l Do not attempt to move the display by yourself. The display is very heavy. l Do not move the display by connecting a rope or wire to the handles on the back. The display can
fall and cause injury and product damage.
Important Follow the documentation included with any SMART or third-party mounting hardware.
To remove the display 1. Turn off any connected computers. 2. Turn off the display (see Turning the display on or off on page 52). 3. Flick the switch beside the AC power inlet to the OFF (O) position. 4. Remove all accessible cables and connectors. 5. Remove any modules from the OPS slot.

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6. Lift the display from its mounting location. Warning
Do not place the display on a sloping or unstable cart, stand, or table. The display could fall, resulting in injury and severe product damage.
Caution Do not leave the display face up, face down or upside down for an extended period. This could cause permanent damage to the screen. 7. Remove the mounting brackets.
To transport the display See Moving the display to the installation site on page 15.
Updating system firmware
The display checks for firmware updates automatically when its turned on, provided the display is connected to the internet and the Disable system updates setting is disabled (see System on page 68). The display notifies you when a firmware update is available. To make sure the network is configured properly for firmware updates, see Network on page 61.
Applying a firmware update
To apply a firmware update 1. After turning on the display, a dialog appears on the screen asking if you want to update the display's firmware. 2. Tap OK to update the display's firmware. Note The display may restart a number of times when a firmware update is applied. OR Tap Cancel to update the firmware later.

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To apply a firmware update from settings

1. On the Home screen, tap the Apps icon and then tap the Settings icon update Check for update.

System System

A message lets you know whether an update is available.

2. If an update is available and you'd like to apply it, tap OK. The display applies the firmware update automatically after a short time.

Note

The display may restart a number of times when a firmware update is applied.

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Chapter 5 Troubleshooting
Troubleshooting the display and related SMART products
See Troubleshooting for information on how to resolve a variety of common problems with the display and related SMART products.
Contacting your reseller for additional support
If an issue you're experiencing with the display persists or isn't addressed in this chapter or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support.
Your reseller might ask you for the display's serial number. The serial number is on a label on the left side of the display.

Tip
Scan the QR code on the label to view the SMART Board GX (V3) series interactive display support pages on the SMART website.

docs.smarttech.com/kb/171903

Appendix A Adjusting display settings

Accessing the display's settings

Exiting the display's settings

Network

Personalization

Input and output

Applications

System

Regulatory Information

About

Accessing the display's settings
You can access the display's settings from the Home screen by tapping the Apps icon and then tapping the Settings icon . You can also press the Settings button on the remote control.

Note
If the display's input is set to its Android system and you access the display's settings while viewing input from a connected computer, an input settings dialog appears rather than the main display settings.

The Settings dialog includes the following menu options:

Setting Network Personalization

Function

Notes

Configure network and Wi-Fi settings. See Network on the next page.

Select the wallpaper that appears in the background, configure swipe-up menu options, enable muti-window mode, icon labels, and toolbar display options.

See Personalization on page 64.

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Appendix A Adjusting display settings

Setting Input and output Applications System
Regulatory Information About

Function
Enable touch sounds, select output devices for sound, name input devices, configure external source display settings, and more.
See which applications are installed, check their permissions and storage, and more.
Configure system settings including the displayed date and time, keyboard language, lock screen password, startup and shutdown options, adding an email account, file storage options, system update options, and more.
See an electronic (e-label) version of the GX (V3) display's regulatory information.
View information about the display.

Notes See Input and output on page 65.
See Applications on page 67.
See System on page 68. Note If the system settings lock is enabled, only admins who have the settings passcode can access the system settings. See Settings lock password on page 70.
See Regulatory Information on page 73.
See About on page 73.

Exiting the display's settings
Press the Home button on the front control panel.

Network
Option Wi-Fi Wi-Fi
Select a network

Values
On Off N/A

Function

Notes

Enables or disables connections to Wi-Fi networks.
Shows information about available Wi-Fi networks.

Turn on Wi-Fi to discover networks.
The display automatically reconnects to a previously connected network unless that connection is removed using Forget.

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Appendix A Adjusting display settings

Option icon (Add network)
··· icon (Wi-Fi preferences)
Install certificates MAC Address
IP Address
Ethernet Ethernet
Obtain IP address automatically
MAC address
IP address
Default gateway Netmask DNS 1 DNS 2 Proxy

Values
Network name Security Advanced Settings

Function
Manually connect to a hidden wireless network.

Notes
For the network you're connecting to:
l Add the SSID. l Select a security protocol and
password. l Adjust additional advanced
settings, such as Proxy and DHCP settings.

N/A

Installs an SSL certificate for wireless N/A

network access.

N/A

Shows the unique media access

N/A

control (MAC) address for the

display's Wi-Fi.

N/A

Shows the Internet Protocol (IP)

N/A

address currently assigned to the

display's Wi-Fi network interface.

Enables or disables the display's

N/A

Off

Ethernet network connection.

Note

Turning on the Ethernet connection will turn off the display's Wi-Fi connection.

Enables the display to obtain an

When the Obtain IP address

Off

IP address automatically (DHCP).

automatically is disabled, you can

change the currently assigned

network settings.

N/A

Shows the unique media access

N/A

control (MAC) address for the

display's Ethernet interface.

N/A

Shows the Internet Protocol (IP)

N/A

address currently assigned to the

display's Ethernet network interface.

N/A

Information displayed by a router. N/A

N/A

Information displayed by a router. N/A

N/A

Information displayed by a router. N/A

N/A

Information displayed by a router. N/A

None

N/A

Manual

Automatic proxy configuration

When Proxy is set to Manual, additional settings appear for entering the Proxy hostname of the proxy server, Proxy port, and Bypass proxy for:.

docs.smarttech.com/kb/171903

Appendix A Adjusting display settings

Option Hotspot Hotspot
Hotspot settings Hotspot name Security Password Frequency
Bluetooth Bluetooth
Available devices ··· icon (more options)
VPN VPN switch Add a VPN profile
Name (profile name) Type Server address

Values

Function

Notes

On Off
N/A N/A
None WPA2 PSK N/A 2.4 GHz 5 GHz

Enables or disables the display's Wi-Fi hotspot.
Note Turning on the Wi-Fi hotspot will turn off the display's Wi-Fi connection.
Enables configuration of the display's hotspot settings. Sets the hotspot name.
Set an encryption method for the display's Wi-Fi hotspot.
Set a password for the display's Wi-Fi hotspot. Set a frequency band for the display's Wi-Fi hotspot. If 5 GHz is not selected, a default frequency band of 2.4 GHz is used.

The display must be connected to an Ethernet network to provide a Wi-Fi hotspot.
Note
The display's Wi-Fi connection will be disabled when providing a Wi-Fi hotspot.
N/A
Keep the default hotspot name or use the display's on-screen keyboard to type a new one.
WPA2-PSK is the preferred security option.
Use the display's pop-up keyboard to type a password.
The display's 5 GHz and 2.4 GHz Wi-Fi hotspot frequency bands are not available simultaneously.

On Off N/A
Rename this display Show received files

Enable or disable the display's Bluetooth.

Turn on Bluetooth to view available Bluetooth devices.

Shows a list of paired Bluetooth devices, their connection status, and a list of available Bluetooth devices.

Choose a paired device to disconnect or forget the device.

N/A

Enable or disable use of a virtual

N/A

Off

private network (VPN) service with

the display.

N/A

Create a VPN connection profile.

N/A

Sets the VPN name.

N/A

[Encryption type] Set an encryption method for the

N/A

display's VPN connection.

N/A

Enter the fully qualified domain

N/A

name (FQND) for the VPN server.

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Appendix A Adjusting display settings

Option PPP encryption (MPPE)
Username Password Advanced options

Values On Off N/A N/A N/A

Always-on VPN

Off

Samba Service

Samba switch

Off

N/A

Function Enables encryption for the VPN.

Notes N/A

Set user name for the VPN.

N/A

Set a password for the display's VPN. N/A

Set advanced VPN configuration options.

The availability of these options is dependent on the type of VPN selected.

Configures the VPN to be constantly enabled.

The availability of this option is dependent on the type of VPN selected.

Enable or disable the display's Samba service.
User credentials for the Samba service.

Allows the display to communicate with Windows computers across a network.
N/A

Personalization

Option Wallpaper Swipe-up menu options
Multi-window mode
Display icon labels Hide toolbar after:

Values N/A
Select input Bottom toolbar
On Off
On Off 5 seconds 15 seconds 30 seconds 1 mins 5 mins Always

Function

Notes

Select the wallpaper that appears in 3840 × 2160 images work best. the background.

Sets which menu option appears

N/A

when swiping up from the bottom

edge of any screen.

Enables or disables the ability to

N/A

display more than one app at the

same time.

Show or hide the text labels that

N/A

identify the icons in the side toolbar.

Sets the time the side and bottom

N/A

toolbars and Common settings

window remain visible before being

hidden.

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Appendix A Adjusting display settings

Input and output

Option Sound Touch sounds

Values
On Off

Audio output settings

Speaker Lineout Auto

Input settings

Rename/Enable inputs

N/A

Enable input renaming On Off

Off

Android

Off

HDMI1

Off

HDMI2

Off

HDMI3

Off

Type-C1

Off

Type-C2

Off

Function

Notes

Enables or disables sounds that accompany touch interactions with the display's screen.
Choose whether the display's audio goes to the display's built-in speakers or to an optional external sound system.

N/A
This setting switches to Lineout when a 3.5 mm audio cable is plugged into the Audio Out connector on the bottom-rear connector panel. If Auto is selected, the display's audio is sent to an external sound system if one is connected. Otherwise, audio output goes to the display's internal speakers.

Enables renaming and disabling

N/A

individual inputs on the display.

Enables renaming of individual

N/A

inputs on the display.

Note

An input name changes from gray to green when it's editable.

Enables or disables the video input in This option is available when an OPS

the display's OPS expansion slot.

PC module is installed in the

display's accessory slot.

Enables or disables the in-built

N/A

Android system software.

Enables or disables the HDMI 1 video N/A input on the side connector panel.

Enables or disables the HDMI 2

N/A

video input on the side connector

panel.

Enables or disables the HDMI 3

N/A

video input on the front connector

panel.

Enables or disables the USB Type-C N/A input on the side connector panel.

Enables or disables the USB Type-C N/A video input on the front connector panel.

docs.smarttech.com/kb/171903

Appendix A Adjusting display settings

Option DP
VGA
CEC

Values
On
Off
On
Off
On
Off

Wake on active source

Off

Switch to active input automatically

OFF ON SELECT

No signal power off

1 minutes 3 minutes 5 minutes 30 minutes 45 minutes 60 minutes (disabled)

External source display settings

HDMI OUT format

3840 × 2160_ 60HZ
1080P_60HZ

Function

Notes

Enables or disables the Display Port N/A video input on the bottom connector panel.

Enables or disables the analog VGA N/A input on the bottom connector panel.

Enables or disables Consumer Electronic Control functions for HDMI video inputs.

HDMI-CEC (Consumer Electronics Control) is a function of the HDMI standard that allows connected devices to talk with each other. Enabling this will allow you to control the display's power and audio volume by using the remote control of a CEC capable device connected to the display via HDMI (such as a DVD player or media device)

Enables the display to be turned on N/A by connecting an active video signal to the display.

Automatically switches the input

N/A

when an active video signal is

connected to the display, or displays

a user-notification.

Sets the number of minutes before N/A the display goes into an energy saving mode when no video signal is detected.

Sets the HDMI out resolution.

Ensure the device that receives the display's HDMI out signal matches the selected output resolution.
For best results, make sure the device that receives the display's HDMI out signal uses the same resolution settings as the display.

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Appendix A Adjusting display settings

Option Advanced HDMI settings

Values N/A

PC
HDMI1 HDMI2 HDMI3 TYPE_C1 TYPE_C2 DP

HDMI 1.4 HDMI 2.0
HDMI 1.4 HDMI 2.0 HDMI 1.4 HDMI 2.0 HDMI 1.4 HDMI 2.0 HDMI 1.4 HDMI 2.0 HDMI 1.4 HDMI 2.0 HDMI 1.4 HDMI 2.0

Function Set the HDMI-EDID version for individual digital video inputs.
Note HDMI 2.0 is the default.
N/A N/A N/A N/A N/A N/A N/A

Notes When HDMI 1.4 is selected, the display presents itself as an HDMI 1.4 compliant device with a video resolution limit of 3840 × 2160 @ 30Hz. When EDID 2.0 is selected, the display presents itself as an HDMI 2.0 compliant device with a video resolution limit of 3840 × 2160 @ 60Hz.
Note This setting can be applied differently to each digital video source. This option is available when an OPS PC module is installed in the display's accessory slot. Side connector panel.
Side connector panel.
Front connector panel.
Side connector panel.
Front connector panel.
Bottom connector panel.

Applications

Option Applications For each application Uninstall Force Stop

Values
N/A N/A N/A

App Notifications

Off

Function

Notes

N/A
Uninstall the app.
Temporarily stop the app from running in the background.
Prevent all apps from providing a pop-up message on the screen.

N/A N/A The app will start running again next time its opened. N/A

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Appendix A Adjusting display settings

Option Permissions

Values N/A]

Storage

N/A

Open by default

N/A

Memory

N/A

Advanced

N/A

Install unknown apps N/A

Modify system settings On Off

··· icon (additional

N/A

settings)

Show System

N/A

Reset app preferences N/A

Function

Notes

Change permissions for the apps

N/A

installed on the display, such as what

an app is permitted to do and

access.

Provides information about the

N/A

amount of storage an app is using,

such as app size, user data, and

cache.

Set an app's open prompt or clear N/A the app's default settings.

View an app's memory usage.

N/A

This feature is disabled by default.
Caution
SMART cannot accept liability for damages to the display or your personal data that might result from the installation of apps from unknown sources.

Third-party apps cannot be installed when this feature is disabled.

Allows an app to modify system

N/A

settings.

Note
This feature is not available for most apps.

N/A

Only third-party apps and desktop N/A apps only are displayed by default. Enabling this option displays the rest of the Android system.
Restore the default preferences of all N/A applications.

System
Option Date and time Use 24-hour format

Values
On Off

Function

Notes

Shows the display's time using the Default setting is Disable and shows

24-hour clock.

a 12-hour clock.

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Appendix A Adjusting display settings

Option Automatic date and time
Date format Time zone Language and keyboard Languages Keyboard
Virtual keyboard Android Keyboard
(AOSP)
Google Pinyin Keyboard
Physical keyboard Region Region
Password Lock-screen password
Clear password Set password

Values On Off
[Date formats] [Time zones]

Function Sets the display's date and time automatically.
Sets the display's date format. Sets the display's time zone.

Notes
This is based on your region and time zone settings. The display synchronizes with network time servers on the internet. When Automatic date and time is disabled, options are available for manually setting the date, time, date format, and time zone.
The default date format is MM/DD/YYYY.
N/A

[Languages]

Sets the language for the display. N/A

N/A

Enables you to choose which of the N/A

installed keyboards and input

methods are active.

N/A

Sets the on-screen keyboard

N/A

options.

Enables the Android Keyboard

Clicking the enabled keyboard

Off

(AOSP) on-screen keyboard.

provides additional options,

including options to set the

keyboard language, appearance,

layout, and other advanced

settings.

Enables the Google Pinyin

Clicking the enabled keyboard

Off

Keyboard on-screen keyboard.

provides additional options,

including options to set the

keyboard language, appearance,

layout, and other advanced

settings.

[Physical keyboard Sets the physical keyboard options. N/A options]

[Country/regions]

Sets the display's country or region.

Switching the region changes some of the display's behavior, such as the Wi-Fi network channels available for use in that region.

Access options for configuring the N/A lock screen password.

N/A

Clears the lock screen password. N/A

N/A

Set a lock screen password.

This option is available when an

existing password has been

cleared.

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Appendix A Adjusting display settings

Option Change password

Values N/A

Settings lock password

Clear password

N/A

Set password

N/A

Change password

N/A

Startup and shutdown

Startup input

N/A

Startup input
Enter Ready mode after startup

Last shutdown input PC Android HDMI1 HDMI2 HDMI3 Type-C1 Type-C2 DP VGA
On Off

Wake On LAN

Off

Function Change the four-digit lock screen password.
Access options for configuring the settings lock password. Clears the settings lock password. Set a password to access certain settings.
Change the four-digit settings lock password.

Notes
The passcode is set when turning on the display for the first time.
Important The display's Screen lock feature is enabled only when a passcode is set.
N/A
N/A
The Settings Lock Password is not the same as the user's Lock Screen Password.
N/A

Options for configuring startup and N/A shutdown settings.

Select which input source is selected on startup. Disabled inputs will not appear in the list.

By default, the input source active at the last shutdown is the selected startup input.
The PC option is available when an OPS PC module is installed in the display's accessory slot.

Enables or disables whether the display enters Ready mode after starting.
Enables or disables waking the display when it receives a Magic Packet via the network.
Note The display's power consumption may increase when Wake On LAN is enabled.

When enabled, the display enters Ready mode after starting and no image is displayed on the screen. Pressing the power or home buttons will wake the display.
N/A

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Appendix A Adjusting display settings

Option Timer Switch
Power-off reminder Add startup task Add shutdown task Lock control Lock control Remote lock Touch lock Keypad lock Wake lock
Pixel shift Pixel shift
Email

Values N/A
On Off
[Time and date options] [Time and date options]

Function

Notes

Options for configuring timer switch settings.

User-configured startup and shutdown tasks will be listed at the bottom of this section, where you can adjust or delete them individually.

Enables or disables a countdown N/A reminder that appears before the display begins shutting down.

Add a scheduled startup task.

N/A

Add a scheduled shutdown task.

N/A

Enables or disables keypad

N/A

functionality on the display's

Off

remote control.

Enables or disables touch input on N/A

the display's screen.

Off

Enables or disables button

N/A

functionality on the display's front

Off

control panel.

Enables or disables a lock screen

Important

that appears when the display

Off

wakes from ready mode.

l The display's Screen lock

feature must be enabled

before you can enable the

Wake lock feature.

See Set password on page 69

l A lock screen will only appear when the display wakes from ready mode and not when turned on.

Press the power button on the front control panel to put the display in Ready mode or to wake the display.

Off Interval 2 mins Interval 3 mins Interval 5 mins Interval 30 mins Interval 60 mins

When the interval timer is enabled, N/A the display's image will move up and down momentarily to reduce the risk of image burn-in.

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Appendix A Adjusting display settings

Option Add Account
Storage Internal storage space

Values [Mail Settings]
N/A

Clean up app data

N/A

System update

Disable system updates

Off

Current version

N/A

Check for update

N/A

Factory reset Factory reset
Security Credential storage

Cancel Confirm
N/A

Trusted credentials

N/A

System

N/A

User

N/A

User credentials

N/A

Install from storage

N/A

Function
Add an email account to the display.

Notes N/A

Shows how much storage memory is available and how much is currently in use.

Delete saved documents, image, or video files, or uninstall third-party applications if available storage memory is low.

Cleans app data.

N/A

Enables or disables the ability to update the display's system software
Shows the current version of the display's firmware.
Manually check for updates to the display's firmware.

This feature is disabled by default.
N/A
If an update is available, a message appears on screen and asks whether the user wishes to install it.
Note The display must be connected to the internet to check for system software updates. Check the display's network settings. See Network on page 61.

Resets all options to their default values.

Only administrators should reset the display to factory settings

You can view installed trusted

N/A

system and user credentials

(certificates), control the enabling

status of these credentials, and

view the details of each certificate.

View and enable or disable trusted N/A credentials.

Enable or disable trusted system N/A credentials.

Enable or disable trusted user

N/A

credentials.

View and modify user credentials. N/A

Install a certificate from local

N/A

storage or a USB drive.

docs.smarttech.com/kb/171903

Appendix A Adjusting display settings

Option Clear credentials

Values N/A

Install from unknown sources

Unknown sources

Off

Function
Removes security certificates from the display.

Notes
Caution
Removing security certificates may affect the performance of some applications.

Allow the installation of apps from unknown sources.

The display and your data are more vulnerable to attack by applications from unknown sources.
Caution
SMART is not responsible for any damage to the display or loss of your data that might result from using applications from unknown sources.
Only administrators should install applications from unknown sources.

Regulatory Information
View an electronic (e-label) version of the GX (V3) display's regulatory information.

About

Option

Values

Legal information

N/A

Third-party licenses

N/A

Open-source licenses

N/A

System WebView licenses N/A

Display part number

N/A

Model number

N/A

Android version

N/A

Kernel version

N/A

Function

Notes

N/A

Shows the third-party licenses.

N/A

Shows the open source licenses.

N/A

Shows the system WebView licenses. N/A

Shows the display's part number.

N/A

Shows the display's model number. N/A

Shows the current version of the

N/A

display's Android operating system.

Shows the display's Android Kernel N/A version.

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Appendix A Adjusting display settings

Option Build number Version Touchkit version SRM version Memory Info

Values N/A N/A N/A N/A N/A

Function

Notes

Shows build information for the

N/A

current version of the display's

system firmware.

Shows the current version of the display's system firmware.

SMART Support teams might request this information if you contact them.

Shows the current version of the display's touch kit.

SMART Support teams might request this information if you contact them.

Shows the current version of the display's SMART Remote Management software.

SMART Support teams might request this information if you contact them.

Shows how much RAM is installed in N/A the display

docs.smarttech.com/kb/171903

Appendix B Adjusting Input settings

Opening the Input settings menu

Exiting the Input settings menu

Source settings

Advanced settings

Opening the Input settings menu

1. Open the Toolbar by tapping one of the side Toolbar buttons on either sides of the screen. 2. Tap the Input icon.
The Common Settings dialog appears.

Tip
You can also open the Inputs menu by pressing the Input button display's input is set to Android.

on the remote control when the

Exiting the Input settings menu
Press the Home button on the front control panel.

Source settings

Option Inputs

Values

Function

Notes

docs.smarttech.com/kb/171903

Appendix B Adjusting Input settings

Option Select an input
Screen brightness Volume

Values PC Android HDMI1 HDMI2 HDMI3 Type-C1 Type-C2 DP VGA
Range slider
Range slider

Function Select a connected computer or other device's input to view on the display.
Note The PC input appears only when an OPS PC module is installed in the display's accessory slot.
Sets the overall brightness of the image. Sets the display's volume.

Notes
A green circle appears around the currently selected input (PC, Android, HDMI1, HDMI2, HDMI3, Type-C1, Type-C2, DP, or VGA). Inputs with a connected source have a green dot beside the input name, rather than a gray dot. The input name also appears in green text rather than gray when an input is connected.
Note
Disabled inputs do not appear in the list of available inputs.
N/A
N/A

Advanced settings
Access the current input's advanced settings by tapping the three dots ··· that appear in upper right corner of the input settings menu screen. The current input is surrounded by a green circle .
Tip
You can also open the Advanced settings menu by pressing the Settings button on the remote control when viewing any input other than Android.

Option

Values

Function

Notes

Audio

Note

The following settings are applicable to all inputs.

Volume

1 to 100

Sets the display's volume

N/A

Bass

-5 to 5

Sets the bass level.

This setting is only adjustable when Custom audio mode is enabled (see Audio modes below).

Treble

-5 to 5

Sets the treble level.

This setting is only adjustable when Custom audio mode is enabled (see Audio modes below).

Balance

-50 to 50

Sets the L/R balance of the display's N/A built-in speakers.

docs.smarttech.com/kb/171903

Appendix B Adjusting Input settings

Option Audio modes

Values

Function

Notes

Standard

This is the default audio mode

N/A

Off

Meeting

An audio mode optimized for

N/A

Off

meeting rooms, with slightly reduced

bass.

Class

An audio mode optimized for

N/A

Off

classrooms, with slightly reduced

bass and slightly increased treble.

Custom

An audio mode that allows full user N/A

Off

control of bass and treble

adjustments.

Mute

Mutes the display's audio system.

N/A

Off

Screen

Pixel shift

If enabled, the display's image will N/A

Off

move up and down momentarily to

reduce the risk of image burn-in. To

set timing options, see Pixel Shift in

the System on page 68 section of

display settings).

Eye Care

Changes the screen settings to

N/A

Off

reduce the brightness and amount

of blue light in the image.

AutoLight

Detects the ambient light in the room N/A

Off

and automatically adjusts the screen

brightness.

SaveEnergy

Reduces the screen brightness of the N/A

Off

display to save power.

Image scaling

Note

The following settings are only available when DP or VGA inputs are selected.

4:3

Sets the screen image's aspect ratio N/A

Off

to 4:3

16:9

Sets the screen image's aspect ratio N/A

Off

to 16:9

PTP

This setting may help if the 16:9

N/A

Off

setting causes the screen image's

edges to be clipped.

Auto

Enables the display to automatically This is the recommended setting for

Off

choose the optimal image scaling image scaling.

for the source video signal.

This is the default setting.

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Appendix B Adjusting Input settings

Option

Values

Function

Notes

Display

Notes

l This display uses continuous current dimming to prevent flicker at low brightness settings

l The following settings are applicable to all inputs.

Brightness

1 to 100

Sets the overall brightness of the

N/A

image.

Contrast

1 to 100

Sets the difference in brightness

N/A

between the lightest and darkest

parts of the image.

Hue

1 to 100

Sets the hue (color) of the image.

This setting is available only when

Custom display mode is enabled

and is not available for all inputs.

Sharpness

1 to 100

Sets the sharpness of the image.

This setting is available only when Custom display mode is enabled and is not available for all inputs.

Display modes

Standard

The default display mode, for

N/A

Off

optimal performance.

Bright

A brighter image mode that may use Different shades of light gray may

Off

more power.

be harder to see in this mode.

Soft

A softer image mode with slightly

N/A

Off

reduced contrast.

Custom

An image mode that allows users to N/A

Off

customize the image brightness,

contrast, hue, and sharpness.

Color modes

Standard

The default color mode.

N/A

Off

Cold

Raises the screen image's color

N/A

Off

temperature.

Warm

Lowers the screen image's color

N/A

Off

temperature.

More ··· icon (additional N/A settings)

Manually adjust the red, green, and N/A blue color channels individually. You can also reset the white balance to its default setting.

Adjust

Note

The following settings apply only to VGA inputs.

H Position

1 to 100

Manually set the image's relative

N/A

horizontal position on the display.

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Appendix B Adjusting Input settings

Option V Position Phase
AUTO PHASE

Values 1 to 100 1 to 36
N/A

Function

Notes

Manually set the image's relative

N/A

vertical position on the display.

Adjusts the phase of the analog video signal.

Adjusting this setting can help compensate for indistinct colors on analog video inputs.

Enables the display to try to detect N/A the best phase setting for the current analog video signal.

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Appendix C Managing the display using RS-232

Configuring the serial interface settings

Commands and responses

Power state commands

Input commands

Brightness commands

Freeze commands

Screen shade commands

Volume commands

Mute commands

Firmware version commands

Model number commands

Serial number commands

Part number commands

Asynchronous messages

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Appendix C Managing the display using RS-232
You can connect an RS-232 cable from a computer or a control system's serial output to the display's RS-232 in connector to remotely select video inputs, turn the display on or off, and get information about the display's current settings, such as volume and power state.

Important Use only a standard RS-232 cable. Do not use a null modem cable. Null modem cables typically have ends of the same type.
Tip SMART also offers SMART Remote Management cloud-based device-management software, which you can use to manage SMART Board interactive displays with iQ and devices running Windows, ChromeTM OS, Android, and iOS operating systems. For more information, see SMART Remote Management.
Configuring the serial interface settings
Configure the computer or control system's serial interface before sending commands to the display.

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Appendix C Managing the display using RS-232

1. Turn on the display. 2. If you're using a terminal application on a computer, activate local echo to see what you're typing
and sending to the display. 3. Configure the serial interface settings with the following values:

Baud rate Data length Parity bit Stop bit

19200 8 None 1

4. Send a carriage return character (<CR>) to the display. The display will show a command prompt (>) to indicate that the display can now accept commands.
Note
o If you're using a terminal application on a computer, pressing ENTER should send a carriage return character (<CR>) but might also send a line feed character (<LF>), depending on your terminal application configuration.
o If no message appears or an error message appears, the serial interface isn't configured correctly. Repeat steps 3 and 4.
o If you're using a terminal app on a PC, keep your screen legible by configuring the terminal app's settings to add a line feed <LF> after sending or receiving a carriage return <CR>. For example, in the PUTTY app, enable terminal option Implicit LF in every CR.

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Appendix C Managing the display using RS-232
When using a control system program instead of terminal program, all the lines output from the display are preceded by a carriage return character (<CR>) and line feed character (<LF>) and then followed by a carriage return character (<CR>) and line feed character (<LF>), as shown in the example below. Refer to an ASCII table for more information about character codes if needed.
>set volume=0<CR> <CR><LF> volume=0<CR><LF> >
Commands and responses
To access display information or to adjust display settings using the room control system, send a command after the command prompt (>), send a carriage return character or press ENTER, and then wait for the response from the display. Responses are preceded by a carriage return character (<CR>) and line feed character (<LF>) and then followed by a carriage return character (<CR>) and line feed character (<LF>). If no command prompt is present, send a carriage return character to the display. If the display is ready to receive commands, it will show a command prompt (>) when the carriage return is received. See the example below.
Correct >get volume volume=55 >
In the example below, the user used =-50 instead of -50.
Incorrect >set volume=-50 invalid cmd: setvolume=-50 >
Notes l Use ASCII formatted commands. l Commands aren't case-sensitive and extra spacing is ignored.

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Appendix C Managing the display using RS-232
l In many terminal applications on a computer, you can use the BACKSPACE key when typing commands.
l Review each entry carefully before sending a command to the display. l Don't send another command until you receive the response and the next command prompt (>).
If no command prompt is present, send a carriage return character (<CR>) to the display. If the display is ready to receive commands, it will show a command prompt after receiving the carriage return.
To retrieve a setting's current value Use a get command. This example shows how to get the volume:
>get volume volume=55 >
To assign a value to a setting Use a set command. This example sets the volume to 65:
>set volume=65 volume=65 >

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Appendix C Managing the display using RS-232
To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. This example increases the volume by 5: >set volume+5 volume=70 > This example decreases the volume by 15: >set volume-15 volume=55 >

Power state commands

Get command get powerstate

Set command
set powerstate[Value] Where [Value] is one of the following:
l =on l =ready l =powersave

Response
powerstate=[Value] Where [Value] is one of the following:
l on l ready l powersave

The display has three power states:

Power state ON READY

Description
The display is in normal operating mode.
The screen is off, but the display is ready to turn on when one of the following occurs:

l A user presses the Power button on the front control panel or the remote control.
l You send the set powerstate=on command.
l The display receives a video signal.

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Appendix C Managing the display using RS-232

Power state POWERSAVE

Description
The screen is off, and the display is in a very low power state. The display enters READY or ON state when one of the following occurs:
l A user presses the Power button on the front control panel or the remote control.
l You send the set powerstate=ready or set powerstate=on command.
This power state is the default energy saving mode for displays set to an EU location.
Note The EU uses "Standby" to describe this power state.

Input commands

Get command get input

Set command
set input[Value] Where [Value] is one of the following:
l =hdmi1 l =hdmi2 l =hdmi3 l =vga l =ops l =type-c1 [or usbc1]
=type-c2 [or usbc2] l =dp l =android

Response
input=[Value] Where [Value] is one of the following:
l hdmi1 l hdmi2 l hdmi3 l =vga l =ops l =type-c1 [or usbc1]
=type-c2 [or usbc2] l =dp l =android

Brightness commands

Get command get brightness

Set command
set brightness[Value] Where [Value] is one of the following:
l +[Value] l -[Value] l =[0100]

Response
brightness=[Value] Where [Value] is a number between 0 and 100

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Appendix C Managing the display using RS-232

Freeze commands

Get command get videofreeze

Set command
set videofreeze[Value] Where [Value] is one of the following:
l =on l =off

Response
videofreeze=[Value] Where [Value] is one of the following:
l on l off

Screen shade commands

Get command get screenshade

Set command
set screenshade[Value] Where [Value] is one of the following:
l =on l =off

Response
screenshade=[Value] Where [Value] is one of the following:
l on l off

Volume commands

Get command get volume

Set command
set volume[Value] Where [Value] is one of the following:
l +[Value] l -[Value] l =[0100]

Response
volume=[Value] Where [Value] is a number between 0 and 100

Mute commands

Get command get mute

Set command
set mute[Value] Where [Value] is one of the following:
l =on l =off

Response
mute=[Value] Where [Value] is one of the following:
l on l off

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Appendix C Managing the display using RS-232

Firmware version commands

Get command get fwversion

Response
fwversion=[Value] Where [Value] is the firmware version.

Model number commands

Get command get modelnum

Response
modelnum=[Value] Where [Value] is one of the following:
l sbid-gx065-v3 l sbid-gx075-v3 l sbid-gx086-v3

Serial number commands

Get command get serialnum

Response
serialnum=[Value] Where [Value] is the serial number.

Part number commands

Get command get partnum

Response
partnum=[Value] Where [Value] is the part number, including the revision.

Asynchronous messages
The display sends an asynchronous message when the front control panel, Settings app, or remote control are used to change a display's setting that can be controlled by RS-232. The display will also send an asynchronous message if the display's power state changes. Asynchronous messages are identified by a pound sign (#) before the message and aren't followed by a command prompt (>).

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Appendix C Managing the display using RS-232 Change display power state
Input selection
Brightness Freeze frame Screen shade Volume increase or decrease Volume mute

Asyncronous message
#powerstate=[Value] Where [Value] is one of the following:
l on l ready l powersave
#input=[Value] Where [Value] is one of the following:
l =hdmi1 l =hdmi2 l =hdmi3 l =vga l =ops l =type-c1 [or usbc1]
=type-c1 [or usbc1] l =dp l =android
#brightness=[Value] Where [Value] is a number between 5 and 100
#videofreeze=[Value] Where [Value] is one of the following:
l on l off
#screenshade=[Value] Where [Value] is one of the following:
l on l off
#volume=[Value] Where [Value] is a number between 0 and 100
#mute=[Value] Where [Value] is one of the following:
l on l off

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Appendix D Enrolling the display in SMART Remote Management
Your SMART Board GX series interactive display has a built-in feature that enables you to enroll the display with your organization's SMART Remote Management account. When you enroll the display, you can use SMART Remote Management to centrally control the display's features and settings, such as:
l blocklists and allowlists l Wi-Fi l wallpaper l lock screen l available apps
See support.smarttech.com/docs/enrolllingsrm

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Appendix E Disabling and reenabling the embedded OS and other inputs
Admins can disable specific inputs, including the embedded Android OS. This is ideal for environments that use only connected devices. Admins can also re-enable specific inputs.
You cannot enable or disable the Android input or any other input unless a Settings Lock Password has been enabled. See System on page 68.
Disabling inputs
To disable the embedded OS 1. Open the display's settings from the Home screen by tapping the Apps icon and then tapping the Settings icon . You can also press the Settings button on the remote control. The display's Settings dialog appears. Note If the Settings lock password is enabled, you must enter the password before you can change the source settings. 2. In Input and output Input settings Rename/enable inputs, and disable the Android input. If the Settings Lock Password is not enabled, a dialog box appears prompting you to configure a password. Disable the Android input after configuring a password. 3. Tap Restart. Note When Android is disabled, the Home button is also disabled on the front control panel and the remote control.

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Appendix E Disabling and reenabling the embedded OS and other inputs
To disable other inputs To disable other inputs, select a different input under Rename/enable inputs and follow the same process. See System on page 68.
Reenabling inputs
To reenable the embedded OS 1. Open the display's settings by tapping either of the Side Toolbar menu buttons (located either side of the screen), and then tapping the Settings icon . The display's Settings dialog appears. Note If the Settings lock password is enabled, you must enter the password before you can change the source settings. See System on page 68. 2. In Input and output Input settings Rename/enable inputs, and enable the Android input. 3. Tap Restart. The display restarts.
To reenable other inputs To re-enable other inputs, select a different input under Rename/enable inputs and follow the same process. See System on page 68.

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Certification and compliance

Note
For the purposes of certification, the SMART Board GX (V3) series of displays are identified as models IDGX65-2, IDGX75-2, and IDGX86-2.

Accessing the display's e-label information

An electronic (e-label) version of the GX (V3) display's regulatory information is available in the display's settings.

From the Home screen, tap the Apps icon

Settings icon

Regulatory Information. For more information, see Regulatory Information on page 73.
For more information, see the SMART Board GX (V3) series interactive displays user guide (docs.smarttech.com/kb/171903

Federal Communication Commission interference statement

FCC Supplier's Declaration of Conformity 47 CFR § 2.1077 Compliance Information Unique Identifier: IDGX65-2, IDGX75-2, IDGX86-2 Responsible Party U.S. Contact Information SMART Technologies Inc. 2401 4th Ave, 3rd Floor Seattle, WA 98121 compliance@smarttech.com
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. this device must accept any interference received,
including interference that may cause undesired operation.

Note This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
Restriction Operations in the 5.15-5.25 GHz band are restricted to indoor usage only. IEEE 802.11b or 802.11g operation of this product in the USA is firmware limited to channels 1 through 11. Radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science and Economic Development Canada statement
This device complies with RSS-210 of the Innovation, Science and Economic Development Canada Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. this device must accept any interference received,
including interference that may cause undesired operation.

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Disabling and reenabling the embedded OS and other inputs

Caution (i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; (ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and (iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate. (iv) Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Radiation exposure statement This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.
Innovation, Science et Développement économique Déclaration du Canada
Cet appareil est conforme à la norme ISED CNR-210 pour les appareils radio agréés. Son fonctionnement est soumis aux deux conditions suivantes:
1. le dispositif ne doit pas produire de brouillage préjudiciable, et
2. ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.
Avertissement (i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour une utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; (ii) le gain maximal d'antenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer à la limite de p.i.r.e.; (iii) le gain maximal d'antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l'exploitation point à point et non point à point, selon le cas.

(iv) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
Déclaration d'exposition aux radiations
Cet équipement est conforme aux limites d'exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet émetteur ne doit pas être coimplantés ou exploités conjointement avec une autre antenne ou émetteur.

EU Declaration of Conformity
Hereby, SMART Technologies ULC declares that the radio equipment type Interactive Display IDGX65-2, IDGX75-2, IDGX86-2 and the PCM11 are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following Internet address: smarttech.com/compliance

Warning
Operation of this equipment in a residential environment could cause radio interference.

The frequency band and the maximum transmitted power in EU are listed below:
Regulatory models: IDGX65-2, IDGX75-2, IDGX86-2

Transmitting Band (MHz)
24022483.5 51505350 54705725 57255850

Maximum Transmit Power dBm 19.5 21 20 14

Regulatory model: PCM11 Transmitting Band (MHz)
24022483.5 51505350 54705725 57255850

Maximum Transmit Power dBm 20 23 23 13.9

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Disabling and reenabling the embedded OS and other inputs

Restrictions in: AT/BE/BG/CZ/DK/EE/FR/DE/IS/IE/IT/EL/ES/CY/LV/LI/LT/LU/ HU/MTNL/NO/PL/PT/RO/SI/SK/TR/FI/SE/CH/UK/HR 5150MHz-5350MHZ is for indoor use only.
For optimal performance any support equipment connected to this device must be CE compliant.

Hardware environmental compliance
SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold, and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment (WEEE) and batteries

Electrical and electronic equipment and batteries contain substances that can be harmful to the environment and to human health. The crossed-out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste.

Batteries

Caution
There is a risk of fire or explosion if a battery is replaced by an incorrect type. Dispose of used batteries promptly. Follow handling instructions on coin cell packaging. Recycle or dispose of used batteries according to local guidelines.
The display contains a CR2032 coin cell battery (not user accessible). The remote contains two AAA batteries. Recycle or dispose of batteries properly.

REACH Regulation

This product may contain substances that are candidate SVHCs under the EU REACH Regulation (EC) 1907/2006. See echa.europa.eu/scip-database

Perchlorate material

The coin cell battery contains perchlorate material. Special handling may apply.
See dtsc.ca.gov/hazardouswaste/perchlorate

See smarttech.com/compliance

information

docs.smarttech.com/kb/171903

SMART Technologies
smarttech.com/support smarttech.com/contactsupport
docs.smarttech.com/kb/171903