Level C2

Manual del usuario de la cerradura inteligente Level Lock (Matter) C2

Modelo: C2

1. Introducción

The Level Lock (Matter) is a smart deadbolt designed to integrate seamlessly into your home. It offers advanced security features and convenient access options through Matter-over-Thread technology. This manual provides essential information for the proper installation, operation, and care of your Level Lock.

Características principales:

  • Impossibly Small Design: Technology is hidden inside the door, making it the smallest smart lock available.
  • Bluetooth + Matter Built-In: Interoperable with Apple Home, Google Home, Amazon Alexa, and SmartThings (SmartThings hub required) for easy integration.
  • Acceso remoto: Lock or unlock your door and receive activity notifications from anywhere using certified smart home apps (requires Matter-over-Thread Hub + Border Router).
  • Entrada sin llave: Utilize the Level Home app (iOS & Android) for keyless access, sharing, and activity history.
  • La mejor seguridad de su clase: Certified AAA by BHMA and ANSI grade 1/A, meeting the highest industry standards for security, durability, and finish.
  • Instalación sencilla: Wire-free design, easy to install with a screwdriver, fitting standard American deadbolts.

2. Qué incluye

Verify that all components are present in your Level Lock (Matter) package:

  • 1 Level Lock (Matter) Assembly
  • 1 Guía de instalación
  • 2 teclas
  • 6 tornillos de instalación
  • 2 placas de impacto
  • 1 batería CR2
Contents of the Level Lock (Matter) package, including the lock, keys, screws, strike plates, and battery.
Figure 1: All items included in the Level Lock (Matter) package: the lock assembly, two keys, six installation screws, two strike plates, and a CR2 battery.

3. Configuración e instalación

The Level Lock is designed for straightforward installation, typically requiring only a screwdriver. It replaces most American standard deadbolts.

Compatibilidad de puertas:

  • Works with most American standard deadbolts.
  • Pro estándarfile deadbolt: 0.75 inches or greater.
  • Backset lengths: 2.375 inches or 2.75 inches.
  • Door thickness: 1.75 inches - 2 inches.
  • ANSI standard 2.125 inches bore hole diameter.

Pasos de instalación:

  1. Prepare su puerta: Asegúrese de que su puerta cumpla con los requisitos de compatibilidad. Retire cualquier cerrojo existente.
  2. Instalar el perno: Insert the Level Lock bolt into the door edge.
  3. Install the Housing: Place the interior and exterior housings, securing them with the provided screws.
  4. Insertar batería: Install the CR2 battery into the designated compartment.
  5. Operación de prueba: Pruebe manualmente el mecanismo de bloqueo y desbloqueo para garantizar un funcionamiento suave.
  6. Configuración de la aplicación: Download the Level Home app (available for iOS and Android) and follow the on-screen instructions to pair your lock and complete the setup.
Diagram illustrating the easy installation process of the Level Lock into a standard deadbolt bore.
Figure 2: Visual guide for installing the Level Lock, showing measurements and steps for fitting it into a standard American deadbolt opening.

Exterior and Interior Design:

The Level Lock is designed to be discreet, maintaining the aesthetic of your door without bulky external keypads or large interior housings.

Comparison of Level Lock exterior design versus a traditional smart lock with a keypad.
Figura 3: Exterior view comparison showing the sleek, minimalist design of the Level Lock contrasted with a traditional smart lock featuring an external keypad.
Comparison of Level Lock interior design versus a traditional smart lock with bulky housing.
Figura 4: Interior view comparison demonstrating the compact and hidden technology of the Level Lock, appearing significantly smaller than a traditional smart lock's interior housing.

4. Instrucciones de funcionamiento

The Level Lock offers multiple ways to control access to your home, integrating with various smart home platforms.

Métodos de control:

  • Level Home App: Use the dedicated Level Home app (iOS & Android) to lock/unlock, manage access, and view Historial de actividades.
  • Control de voz: Integrate with Amazon Alexa, Google Assistant, or Apple HomeKit for voice commands (e.g., "Alexa, unlock front door").
  • Clave física: Traditional key access is always available.
  • Level Keypad (Sold Separately): For key code access, a Level Keypad can be installed within 30 feet of your lock.
Family entering a home using multiple entry options for Level Lock: Level App, Voice Control, Keypad, and Physical Key.
Figure 5: A family entering their home, illustrating the convenience of multiple entry options for the Level Lock, including smartphone app, voice control, and physical key.

Smart Home Integration (Matter-over-Thread):

The Level Lock (Matter) is designed for multi-platform control, allowing you to manage it through various compatible smart home ecosystems.

  • Concentradores compatibles: To use Matter-enabled features, a Matter-over-Thread hub connected to your home Wi-Fi and updated to the latest firmware is required. Examples include Apple TV 4K (2nd/3rd Gen), HomePod (2nd Gen), HomePod mini, various Echo devices, Nest Hub (2nd Gen), Nest Hub Max, and SmartThings hubs.
  • Acceso remoto: Requires a Matter-over-Thread Hub + Border Router for remote lock/unlock and notifications.
  • Control local: Manage your lock from your phone while at home without internet access.
Level Lock (Matter) installed on a door, showing compatibility with Apple Home, Google Home, Alexa, and SmartThings.
Figure 6: The Level Lock (Matter) integrated into a door, highlighting its compatibility with various smart home ecosystems like Apple Home, Google Home, Amazon Alexa, and SmartThings, enabled by Matter-over-Thread technology.
Person using a smartphone to control Level Lock locally, emphasizing no internet needed for local control.
Figure 7: A person interacting with the Level Lock via a smartphone, demonstrating local control without requiring an internet connection.

5. Mantenimiento

Reemplazo de batería:

The Level Lock is powered by one CR2 Lithium Manganese Dioxide battery. When the battery level is low, you will receive notifications through the Level Home app. To replace the battery:

  1. Locate the battery compartment within the lock assembly.
  2. Retire la batería CR2 vieja.
  3. Inserte una batería CR2 nueva, asegurando la polaridad correcta.
  4. Cierre bien el compartimento de la batería.

Limpieza:

To maintain the appearance and functionality of your Level Lock, wipe it with a soft, damp paño. Evite utilizar limpiadores abrasivos o disolventes, ya que pueden dañar el acabado.

6. Solución de problemas

If you encounter issues with your Level Lock, consider the following:

  • La cerradura no responde: Check the battery level in the Level Home app. Replace the CR2 battery if it is low.
  • Problemas de conectividad: Ensure your Matter-over-Thread hub and border router are powered on and connected to your home network. Verify that the Level Home app and your smart home platforms are updated to the latest versions.
  • Problemas con la aplicación: Try restarting the Level Home app or reinstalling it. Ensure your smartphone's Bluetooth is enabled.
  • Obstrucción física: Check for any physical obstructions in the door frame or strike plate that might prevent the deadbolt from extending or retracting fully.

For persistent issues, refer to the Level Home app's help section or contact Level customer support.

7. Especificaciones

CaracterísticaDetalle
MarcaNivel
Nombre del modeloLock (Matter)
Número de modelo del artículoC2
Código Postal850058738291
Tipo de bloqueoCerrojo
MaterialMetal (440C stainless steel and strengthened metal alloys)
ColorNíquel satinado
Dimensiones del producto (L x An x Al)4.5 x 2.75 x 2.75 pulgadas
Peso del artículo3.38 libras
Características especialesAuto-Lock, Matter-Enabled, Scratch-Resistant, Smart Lock, Weather Resistant
Protocolo de conectividadMatter, Bluetooth
Método de controlAplicación, control remoto, voz
Tipo de controladorAmazon Alexa, Android, Apple HomeKit, Asistente de Google, iOS
Fuente de poder1 batería CR2 (incluida)
Tipo de celda de la bateríaDióxido de litio y manganeso
Certificación de seguridadBHMA AAA, ANSI Grade 1/A
Technical specifications table for Level Lock (Matter) Smart Lock.
Figure 8: Detailed technical specifications for the Level Lock (Matter) Smart Lock.

8. Información de garantía

The Level Lock (Matter) Smart Lock is backed by a Garantía limitada de 2 años. This warranty covers defects in materials and workmanship under normal use. For specific terms and conditions, please refer to the warranty documentation included with your product or visit the official Level websitio.

9. Soporte

For further assistance, technical support, or to access additional resources, please visit the official Level support website or contact their customer service team. You can typically find contact information within the Level Home app or on the Level websitio.

Recursos en línea: www.level.co/support

© 2025 Level Home. All rights reserved.

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