1. Introducción
The Level Lock (Matter) is a smart deadbolt designed to integrate seamlessly into your home. It offers advanced security features and convenient access options through Matter-over-Thread technology. This manual provides essential information for the proper installation, operation, and care of your Level Lock.
Características principales:
- Impossibly Small Design: Technology is hidden inside the door, making it the smallest smart lock available.
- Bluetooth + Matter Built-In: Interoperable with Apple Home, Google Home, Amazon Alexa, and SmartThings (SmartThings hub required) for easy integration.
- Acceso remoto: Lock or unlock your door and receive activity notifications from anywhere using certified smart home apps (requires Matter-over-Thread Hub + Border Router).
- Entrada sin llave: Utilize the Level Home app (iOS & Android) for keyless access, sharing, and activity history.
- La mejor seguridad de su clase: Certified AAA by BHMA and ANSI grade 1/A, meeting the highest industry standards for security, durability, and finish.
- Instalación sencilla: Wire-free design, easy to install with a screwdriver, fitting standard American deadbolts.
2. Qué incluye
Verify that all components are present in your Level Lock (Matter) package:
- 1 Level Lock (Matter) Assembly
- 1 Guía de instalación
- 2 teclas
- 6 tornillos de instalación
- 2 placas de impacto
- 1 batería CR2

3. Configuración e instalación
The Level Lock is designed for straightforward installation, typically requiring only a screwdriver. It replaces most American standard deadbolts.
Compatibilidad de puertas:
- Works with most American standard deadbolts.
- Pro estándarfile deadbolt: 0.75 inches or greater.
- Backset lengths: 2.375 inches or 2.75 inches.
- Door thickness: 1.75 inches - 2 inches.
- ANSI standard 2.125 inches bore hole diameter.
Pasos de instalación:
- Prepare su puerta: Asegúrese de que su puerta cumpla con los requisitos de compatibilidad. Retire cualquier cerrojo existente.
- Instalar el perno: Insert the Level Lock bolt into the door edge.
- Install the Housing: Place the interior and exterior housings, securing them with the provided screws.
- Insertar batería: Install the CR2 battery into the designated compartment.
- Operación de prueba: Pruebe manualmente el mecanismo de bloqueo y desbloqueo para garantizar un funcionamiento suave.
- Configuración de la aplicación: Download the Level Home app (available for iOS and Android) and follow the on-screen instructions to pair your lock and complete the setup.

Exterior and Interior Design:
The Level Lock is designed to be discreet, maintaining the aesthetic of your door without bulky external keypads or large interior housings.


4. Instrucciones de funcionamiento
The Level Lock offers multiple ways to control access to your home, integrating with various smart home platforms.
Métodos de control:
- Level Home App: Use the dedicated Level Home app (iOS & Android) to lock/unlock, manage access, and view Historial de actividades.
- Control de voz: Integrate with Amazon Alexa, Google Assistant, or Apple HomeKit for voice commands (e.g., "Alexa, unlock front door").
- Clave física: Traditional key access is always available.
- Level Keypad (Sold Separately): For key code access, a Level Keypad can be installed within 30 feet of your lock.

Smart Home Integration (Matter-over-Thread):
The Level Lock (Matter) is designed for multi-platform control, allowing you to manage it through various compatible smart home ecosystems.
- Concentradores compatibles: To use Matter-enabled features, a Matter-over-Thread hub connected to your home Wi-Fi and updated to the latest firmware is required. Examples include Apple TV 4K (2nd/3rd Gen), HomePod (2nd Gen), HomePod mini, various Echo devices, Nest Hub (2nd Gen), Nest Hub Max, and SmartThings hubs.
- Acceso remoto: Requires a Matter-over-Thread Hub + Border Router for remote lock/unlock and notifications.
- Control local: Manage your lock from your phone while at home without internet access.


5. Mantenimiento
Reemplazo de batería:
The Level Lock is powered by one CR2 Lithium Manganese Dioxide battery. When the battery level is low, you will receive notifications through the Level Home app. To replace the battery:
- Locate the battery compartment within the lock assembly.
- Retire la batería CR2 vieja.
- Inserte una batería CR2 nueva, asegurando la polaridad correcta.
- Cierre bien el compartimento de la batería.
Limpieza:
To maintain the appearance and functionality of your Level Lock, wipe it with a soft, damp paño. Evite utilizar limpiadores abrasivos o disolventes, ya que pueden dañar el acabado.
6. Solución de problemas
If you encounter issues with your Level Lock, consider the following:
- La cerradura no responde: Check the battery level in the Level Home app. Replace the CR2 battery if it is low.
- Problemas de conectividad: Ensure your Matter-over-Thread hub and border router are powered on and connected to your home network. Verify that the Level Home app and your smart home platforms are updated to the latest versions.
- Problemas con la aplicación: Try restarting the Level Home app or reinstalling it. Ensure your smartphone's Bluetooth is enabled.
- Obstrucción física: Check for any physical obstructions in the door frame or strike plate that might prevent the deadbolt from extending or retracting fully.
For persistent issues, refer to the Level Home app's help section or contact Level customer support.
7. Especificaciones
| Característica | Detalle |
|---|---|
| Marca | Nivel |
| Nombre del modelo | Lock (Matter) |
| Número de modelo del artículo | C2 |
| Código Postal | 850058738291 |
| Tipo de bloqueo | Cerrojo |
| Material | Metal (440C stainless steel and strengthened metal alloys) |
| Color | Níquel satinado |
| Dimensiones del producto (L x An x Al) | 4.5 x 2.75 x 2.75 pulgadas |
| Peso del artículo | 3.38 libras |
| Características especiales | Auto-Lock, Matter-Enabled, Scratch-Resistant, Smart Lock, Weather Resistant |
| Protocolo de conectividad | Matter, Bluetooth |
| Método de control | Aplicación, control remoto, voz |
| Tipo de controlador | Amazon Alexa, Android, Apple HomeKit, Asistente de Google, iOS |
| Fuente de poder | 1 batería CR2 (incluida) |
| Tipo de celda de la batería | Dióxido de litio y manganeso |
| Certificación de seguridad | BHMA AAA, ANSI Grade 1/A |

8. Información de garantía
The Level Lock (Matter) Smart Lock is backed by a Garantía limitada de 2 años. This warranty covers defects in materials and workmanship under normal use. For specific terms and conditions, please refer to the warranty documentation included with your product or visit the official Level websitio.
9. Soporte
For further assistance, technical support, or to access additional resources, please visit the official Level support website or contact their customer service team. You can typically find contact information within the Level Home app or on the Level websitio.
Recursos en línea: www.level.co/support





