IQOS 2.4 PLUS User Guide

How to Use Your IQOS™

Step 1: Turn On

Press and hold the Pocket Charger Power Button until lights switch on.

Step 2: Charge Holder

Press the Lid Opening Button to open. Insert the Holder into the Pocket Charger, then close the Lid to charge. The Holder is fully charged when the Holder Battery Status Light is solid white.

Step 3: Insert Tobacco Stick

Insert and gently press the tobacco stick to the line on the filter.

Step 4: Start Heating

Press the Heating Button until the Holder vibrates and the light pulses white.

Step 5: Begin Use

Start using once the light is solid white.

Step 6: Nearly Complete

To signal the last 30 seconds, the Holder will vibrate and the light pulses white.

Step 7: Remove Tobacco Stick

Slide the Cap upward [arrow-up], remove the used tobacco stick, then slide the Cap back again. Insert the Holder back into the Pocket Charger to recharge.

To Clean

Slide the Cap upward and remove it completely. Insert the IQOS Cleaning Tool and rotate gently. Clean daily for optimal experience.

Included Accessories

• Power Adaptor
• Charging Cable
• IQOS Cleaning Tool
• IQOS Cleaning Sticks

Device Components

IQOS 2.4 Plus Pocket Charger

The IQOS 2.4 Plus Pocket Charger features: Pocket Charger Battery Status Lights, Holder Battery Status Light, Lid Opening Button, Lid, Bluetooth Button, and Pocket Charger Power Button.

IQOS 2.4 Plus Holder

The IQOS 2.4 Plus Holder features: Cap, Charging Contacts, and Heating button.

Pairing Your Device

Pairing Mode

Press the Bluetooth Button for 3 seconds then release. The Bluetooth Status light will blink for 30 seconds, indicating pairing mode is active. Select pairing on your smartphone.

Paired Status

IQOS is paired with your smartphone when the Bluetooth Status light remains solid for 3 seconds.

Switch Off Bluetooth

To switch off Bluetooth, press the Bluetooth Button for 6 seconds.

Check Status

Tap the Bluetooth Button to show current status.

Quick Tips

Check Battery Status

Tap the Pocket Charger Power Button to check the battery level.

Reset Device

Simultaneously press the Bluetooth and Pocket Charger Power Buttons for 10 seconds, then release. The Pocket Charger Battery Status lights will switch on, then blink twice to confirm a reset.

Troubleshooting: Red Light on Holder

If the Holder shows a red light: 1/ The Holder needs to be recharged. Place it in the Pocket Charger and ensure it is switched on. 2/ If the light remains red after a recharge, try a reset as indicated above.

Troubleshooting: Red Light on Pocket Charger

If the Pocket Charger shows a red light, try resetting the IQOS. If the red light persists, please contact Customer Care.

Safety Warnings and Instructions

General Warnings

[warning symbol] This symbol indicates that caution is required when operating the product.

Please read all safety warnings and instructions before use to avoid injury. These safety warnings and instructions cannot cover all possible conditions that could occur, and users should exercise care and caution. Keep these safety warnings and instructions for future reference as they contain important information.

Intended Users

• IQOS™ and tobacco sticks are for adult use only.
• IQOS and tobacco sticks are intended for use by current adult smokers who would otherwise continue to smoke.
• Children and adolescents should never use IQOS or tobacco sticks under any circumstances.
• IQOS or tobacco sticks should not be used by people with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning their use and understand the risks involved.

Tobacco and Nicotine

• Tobacco sticks contain nicotine, which is addictive.
• IQOS and tobacco sticks are not risk-free. The best way to reduce tobacco-related health risks is to quit tobacco and nicotine use altogether.
• Some users of IQOS and tobacco sticks reported experiencing abdominal pain, chest pain, choking sensation, cough, difficulty breathing, dizziness, dry mouth, dry throat, gingivitis, headache, malaise, nasal stuffiness, nausea, mouth irritation, palpitations, throat irritation, and vomiting.
• Nicotine-containing products should not be used by people who have or are at risk of heart disease, are diabetic, are epileptic, or are experiencing seizures.
• Nicotine-containing products should not be used during pregnancy or while breastfeeding. If you are pregnant, breastfeeding, or think you may be pregnant, you should quit tobacco and nicotine use altogether.
• Stopping smoking or switching to IQOS and tobacco sticks or other nicotine-containing products may require the adjustment of the dosing of certain medicines (e.g., theophylline, clozapine, ropinirole).
• If you have questions about whether you should use IQOS and tobacco sticks given an existing health condition, consult a health care professional.

Important Safety Information

[warning symbol] CHOKING AND INGESTION HAZARD

Keep IQOS and tobacco sticks out of reach of children at all times.

CHOKING HAZARD – IQOS accessories and tobacco sticks contain small parts.

INGESTION HAZARD – If a tobacco stick is swallowed, seek medical attention immediately due to risk of nicotine intoxication.

Electronic and Battery Hazards

[warning symbol] ELECTRONIC AND BATTERY HAZARDS

Failure to follow these Safety Warnings and Instructions could result in fire, explosion, electric shock, injury, or damage to the product or other property:

• Only Intended Users should use IQOS.
• Only charge the IQOS Pocket Charger with the approved IQOS Power Adaptor model supplied in the box or available from your local or online IQOS stores for charging purposes. See the Technical Data section of this User Guide for a list of approved IQOS Power Adaptor models.
• Do not use third-party accessories with IQOS.
• Only charge the IQOS Pocket Charger using Safety Extra Low Voltage. See the Technical Data section of this User Guide for details on voltage.
• Do not use IQOS where the use of electronic devices is prohibited.
• Only charge the IQOS Pocket Charger indoors as indicated by the [indoor symbol].
• Do not use IQOS or charge the IQOS Pocket Charger and/or IQOS accessories if they are damaged, tampered with, or broken.
• Do not use IQOS if its batteries appear to be leaking.
• Do not use, charge, or store IQOS in places with high temperature (such as inside a car in summer, or near heat sources such as radiators or fireplaces).
• Do not use IQOS where flammable materials, liquids and gases are present.
• Never immerse or put IQOS or its accessories in contact with water and/or other liquids. Do not touch IQOS and/or its accessories if they become wet or immersed in any liquid.
• Never dispose of IQOS and/or its accessories with other household waste, as it may come into contact with water and/or other liquids.
• Clean the USB charging port on the IQOS Pocket Charger periodically to avoid accumulation of foreign matters (such as dust particles).
• Disconnect IQOS and/or its accessories from any source of power if it overheats, fumes, ignites, or burns while charging.
• Do not touch IQOS and/or its accessories if they do overheat, fume, ignite, or burn.
• Handle with care. Do not drop IQOS or subject it to strong shock.
• Do not attempt to open, service, modify, or repair any component of IQOS, or to replace any of the components or batteries.
• Only use IQOS in ambient temperatures between 10° and 50° C.

Battery Risks

IQOS is powered with sealed lithium-ion (Li-on) batteries. Under normal conditions of use, the battery is sealed.

If fluid from leaking battery is swallowed, seek medical attention immediately. Do not induce vomiting or ingest food or drink.

If vapor from leaking battery liquid is inhaled, get fresh air and seek medical attention.

If fluid from leaking battery is in contact with skin, wash hands and do not touch eyes.

If fluid from leaking battery comes into contact with eyes, immediately flush with running water for at least 15 minutes and seek medical attention immediately.

Thermal Burn Risk

[caution symbol] THERMAL BURN RISK

Failure to follow these Safety Warnings and Instructions could result in thermal burns:

• Store IQOS and tobacco sticks in a clean, dry, cool place.
• Do not expose IQOS and tobacco sticks to high humidity conditions or direct sunlight.
• Do not use tobacco sticks that have been exposed to excessive heat or moisture.
• Do not remove a tobacco stick while in use.
• Never attempt to touch the IQOS heating blade.

Allergic Reaction Risk

[caution symbol] ALLERGIC REACTION RISK

Using IQOS and tobacco sticks could cause an allergic reaction, such as swelling of the face, lips, tongue, gums, throat, or body, difficulty breathing, or wheezing.

Stop using IQOS and tobacco sticks and seek medical attention immediately if you experience any of the symptoms listed above, as they may indicate a serious allergic reaction.

Exclusive Use of Tobacco Sticks

• Only purchase IQOS and tobacco sticks from your local or online IQOS stores or other authorized retailers.
• Only use IQOS with tobacco sticks. Never use IQOS with a cigarette or similar products that are not approved for use with IQOS. Doing so may result in injury.
• Do not modify tobacco sticks in any way or add any substance to tobacco sticks. Doing so may result in injury.

Reporting of Adverse Experiences

If you experience any unwanted health effect when using IQOS and/or tobacco sticks, consult a health care professional.

You can report any adverse experience or incident directly by contacting your local Call Centre (details can be found in the Customer Care & Warranty booklet). By reporting adverse experiences or incidents, you can help provide more information on the safety of this product.

For more information, please go to www.iqos.com.

Information for Disposing of IQOS

Valid across European Union and EEA

This symbol [WEEE symbol] on the product or on its packaging indicates that this product and its individual parts (including batteries) must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by taking it to a designated collection point for the recycling of waste of electrical and electronic equipment. Waste batteries can be returned free of charge at the point of sale.

The separate collection and recycling of your waste equipment (including batteries at the time of disposal) will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. Disposing of waste equipment as unsorted municipal waste (e.g., by waste incineration or landfilling) can have negative effects on the environment and human health.

Technical Data

Holder

• Model: IQOS 2.4P Model A1403
• Battery type: Li-ion rechargeable battery
• Input: 3.7V ⎓ 1.5A

Pocket Charger

• Model: IQOS 2.4P Model A1503
• Battery type: Li-ion rechargeable battery
• Input: 5V ⎓ 2A
• Bluetooth: 4.1

IQOS AC Power Adaptor

• Models: S52A21, S21A20, S21A22, S21A23, S21A25, S21A27
• Input: 100V-240V~50-60Hz 0.3A
• Output: 5.0V ⎓ 2.0A
• Output power: 10.0W
• Average active efficiency: 79.0%
• No load power consumption: <0.09 W

USB Type B Cable

Battery Removal Instructions (For Disposal and Recycling)

Batteries must not be removed by the consumer. At end of product life, only an authorized recycler may safely remove batteries by using the following steps.

IQOS 2.4P Pocket Charger (A1503)

• Step 1: Open IQOS Pocket Charger and remove IQOS Holder.
• Step 2: Insert a small tool into the left top side of the IQOS Pocket Charger plastic cover, unclip and remove.
• Step 3: Disconnect red battery connector from PCB.
• Step 4: Unscrew 2x PCB securing screws and remove plastic chassis.
• Step 5: Remove battery and dispose according to local regulations.

Compliance and Manufacturer Information

Philip Morris Products SA. declares that IQOS 2.4P is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The official Declaration of Conformity may be found at: www.pmi.com/declarationofconformity

IQOS 2.4P Model A1503 operates within the 2.402-2.480GHz frequency band with a maximum RF output power below 10.0 dBm.

Designed and manufactured under the authority of Philip Morris Products SA, Quai Jeanrenaud 3, 2000 Neuchâtel, Switzerland.

Bluetooth® Trademark

The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by Philip Morris Products SA, and its affiliates is under license. Other trademarks and trade names are those of their respective owners.

[CE mark]

© 2018 Copyright Philip Morris Products S.A.