Poly Voyager 5200 UC Wireless Headset System

Headset Overview

The headset features a power button, volume buttons, mute button, call button, virtual personal assistant button (for Siri, Google Now, Alexa), NFC, and a charge port.

Call button/Press to interact with Microsoft Teams (app required)

Bluetooth button (use when pairing a device)

Siri, Google Now Virtual Personal Assistant (VPA) button

Alexa* *Alexa requires Plantronics Hub app

Mute button

Volume buttons

Indicator light

Power button

NFC Near Field Communication

USB Bluetooth adapter

The USB Bluetooth adapter is used to connect the headset to your computer. To pair your headset and USB adapter again if it loses connection, put your headset and USB adapter into pair mode. For the USB adapter, press the Bluetooth pairing button for 4 seconds until the lights flash red and blue. Note: Adapter design may vary.

Standard LEDs

LEDs when Microsoft Teams* is detected

*Requires Microsoft Teams application

Connect to PC

1. Your Bluetooth USB adapter comes pre-paired to your headset.
2. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
3. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear "PC connected" to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
4. OPTIONAL: Load Plantronics Hub for Windows/Mac by visiting poly.com/software. This allows you to customize your headset behavior through advanced settings and options.

Configure for media

Your USB Bluetooth adapter comes ready to take calls, but listening to music takes some additional configuration.

Windows

1. To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
2. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.

Mac

1. To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Plantronics BT600.

Pair to mobile device

1. To put your headset in pair mode, press and hold the Call button until you hear "pairing" and the headset LEDs flash red and blue.
2. Activate Bluetooth on your phone and set it to search for new devices.
3. iPhone: Settings > Bluetooth > On*
4. Android: Settings > Bluetooth: On > Scan for devices*
5. NOTE: *Menus may vary by device.
6. Select "PLT V5200 Series."
7. If necessary, enter four zeros (0000) for the passcode or accept the connection.
8. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing.
9. NOTE: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Plantronics Bluetooth USB adapter as one of the 2 simultaneously connected devices.

NFC pairing

NFC pairing is an option if you have no more than one other device already connected. NFC pairing will not work if there are two devices connected already.

1. On your mobile phone ensure NFC is enabled and your phone's display is unlocked. (Phones may vary and some phones may not have NFC support.)
2. With the headset powered on, lay the headset on the back of phone near the NFC tag on phone as shown until NFC pairing completes. If necessary, accept the connection.

Re-Pair the USB adapter

1. Insert the USB Bluetooth adapter into your laptop or computer and wait for your computer to recognize it.
2. Put your USB Bluetooth adapter into pair mode by gently pressing and holding the pair button with a pen or paperclip until the USB Bluetooth adapter flashes red and blue. Put your headset in pair mode.
3. Put your headset in pair mode.

Pairing is successful when you hear "pairing successful" and the Bluetooth USB adapter LED is solid blue.

Make/Take/End Calls

Answer a call

• Put the headset on to answer a call, or
• Say "answer" after call is announced, or
• Tap the Call button.

Answer a second call on VOIP

First, double key press the Call button to put the first call on hold and answer the second call. To switch between calls, double press key the Call button. To end the second call and retrieve the first call, tap the Call button.

End a call

Tap the Call button.

Reject incoming call

Press the Call button for 2 seconds.

Redial last outgoing call

Double-tap the Call button.

Caller Announcement (mobile phone only)

When wearing your headset, you will hear the name of a contact calling so you can decide whether to answer or ignore the call without having to check the phone screen.

An incoming caller name is announced:

• if your phone supports Phone Book Access Profile (PBAP)
• if you granted access to your contacts during pairing process (for many mobile phones, this is preset out-of-the box and may not be necessary)
• if the caller is stored in the phone's contacts list

An incoming caller name is not announced: if the caller is unknown, unlisted, blocked, or the language is not supported.

Mute

Press the Mute button to mute or unmute your headset during an active call. Customize mute settings in Plantronics Hub app.

Adjust the volume

Press the Volume buttons up (+) or down (-) during a call or while streaming audio.

While not on a call or streaming audio you can press the Volume buttons to adjust the volume level for Caller Announce and other voice prompts.

Interact with Microsoft softphone

• For Microsoft Teams, tap the headset's Call button to interact (application required).
• For Skype for Business, press and hold the headset's Call button for 2 seconds to interact (application required).
• Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone

Voice assistant

Siri, Google Assistant™, Cortana: Press and hold the Call button for 2 seconds to activate your phone's default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

Enable and use Amazon Alexa

With Alexa enabled on your headset, you can ask for directions, call friends, access Alexa Skills and more. NOTE: Amazon Alexa isn't available in all languages and countries.

1. Enable Alexa:
   • A. Connect the headset to your mobile device
   • B. Update your Plantronics Hub mobile app (software) if necessary
   • C. Launch Plantronics Hub app and ensure that your headset (firmware) is up-to-date
   • D. From Plantronics Hub main menu, choose Apps > Amazon Alexa > Enable
   • E. Launch the Amazon Alexa app and follow the instructions to set up your headset
2. Use Alexa:
   • A. To use Alexa, tap the Mute button and ask a question. You hear a tone when Alexa is activated.

Play or pause audio

Tap the Call button.

Use sensors

Smart sensors in this headset recognize if the headset is being worn and can automatically perform time-saving functions.

Putting on your headset will:

• Answer an incoming call
• Transfer an active call from your phone
• Resume streaming audio

Taking off your headset will:

• Transfer an active call to your phone
• Pause streaming audio

Reset sensors

You may need to reset the sensors if they are not working as expected.

Wearing the headset, tap the Call button to test sensors. A talk time voice alert means sensors are working. A tone or lack of voice prompts means sensors need to be reset.

To reset the sensors, power on the headset, connect the headset to a USB cable and plug the cable into your computer's USB port or an AC wall adapter (not included). Then place the headset on a flat, non-metallic surface for more than 10 seconds.

If you don't have your charging cable available you can also reset your sensors by first turning off the headset, then pressing and holding the Call and Mute buttons simultaneously until the LED turns off. Then put on your headset and turn it on.

Disable sensors

You can disable your headset smart sensors through Plantronics Hub software under the Settings menu or in an idle state (not on a call or streaming music). Simultaneously press and hold the Call and Mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status.

Enable Tile

Use the Tile app to ring your lost headset or locate it on a map and ask the Tile community for help.

1. Connect the headset to your mobile device
2. Launch Plantronics Hub app and ensure that your firmware is up-to-date
3. From Plantronics Hub main menu, choose Apps > Tile > Enable
4. Launch the Tile app and follow the instructions to connect your headset

Voice alerts list

Following is a list of common voice alerts, you can use Plantronics Hub to customize some of these alerts. Download Plantronics Hub at poly.com/software

• "Answering call"
• "Battery low"
• "Redialing last outgoing call"
• "Incoming call"
• "Mute on/off/muted"
• "No phone is connected"
• "Pairing"
• "Pairing incomplete, restart headset"
• "Pairing successful"
• "Power on/off"
• "Phone X connected/disconnected"
• "Recharge headset"
• "Smart sensors on/off"
• "Talk time X hours"
• "Volume maximum/minimum"

Adjust voice alert volume

Toggle the volume button when the headset is powered on and idle (not on a call or streaming music) to adjust the volume of the headset's voice alerts.

Headset recovery

If you receive an over-the-air update failure message, or experience an update failure, take the following steps:

• Download and install Plantronics Hub for Windows/Mac at https://www.plantronics.com/product/plantronics-hub-desktop
• Connect your headset to your computer using a USB cable.
• Open Plantronics Hub, go to Help > Support > Firmware Updates & Recovery and enter your Product ID (PID) to complete the recovery.

Callers can't hear me.

• Ensure headset is paired and connected to your phone.
• On iOS, check your audio output on your smartphone to make sure that the audio is directed to the headset and not another audio output.
• Reposition headset on your ear as the sensors may not be detecting it is on.
• Reset your sensors (following above instructions) as they may need recalibrating.
• Disable your sensors as they may be incompatible with your specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone.

I can't hear callers or music.

• Ensure headset is paired and connected to your phone.
• On iOS, check your audio output on your smartphone to make sure that the audio is directed to the headset and not another audio output.
• Reposition headset on your ear as the sensors may not be detecting it is on.
• Reset your sensors (following above instructions) as they may need recalibrating.
• Disable your sensors as they may be incompatible with your specific ear shape.
• Disable HD Voice (Wideband Audio) via Plantronics Hub application as this setting may be incompatible with your phone.

My headset will not report 7 hours of talk time after it is fully charged.

• Ensure headset is paired and connected to your phone.
• Disable HD Voice (Wideband Audio) which uses more power.
• Completely discharge your headset's battery then give it a full charge.

Some phones have less efficient Bluetooth connections and thus will not allow for an optimal talk time of 7 hours. The talk time remaining estimate is partly calculated by your historical use so inconstancies in an estimate may occur based on your particular use patterns.

How do I interact with Microsoft Teams or Skype for Business?

• For Microsoft Teams, tap the Call button to interact.
• For Skype for Business, press and hold the Call button for 2 seconds to interact.
• Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone

Does my Microsoft Teams-enabled headset work with other softphones?

Yes, while your headset is optimized for Microsoft Teams, it can be configured to use with other supported softphones. Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target Softphone.

When you configure another softphone, the Call button:

• doesn't interact with Teams
• doesn't go to Teams notifications
• will not launch Cortana