Categories: Creative

CREATIVE JAM V2 Sound Blaster Headphone User Guide

CREATIVE JAM V2 Sound Blaster Headphone



Wireless Pairing 

  1. Press and hold the Multifunction button for 4s when headset is powered off to initiate Bluetooth pairing
  2. On your mobile device, turn Bluetooth on and select “Sound Blaster JAM V2” from the list of discovered Bluetooth devices to pair

Multipoint Pairing

  1. Disconnect the headset from the first mobile device before initiating Bluetooth pairing to a second mobile device
  2. Once paired to the second mobile device, power off, then power on the headset, and ensure Bluetooth is switched on across both mobile devices to achieve multipoint connection

Note: Bluetooth mode is not available when Sound Blaster JAM V2 is connected to a USB audio source



Playback Mode

Call Mode

Bluetooth Mode

USB Audio Mode

CAUTION: Do not wear the headphones with the volume set too high for prolonged periods of time as this will damage your hearing and may lead to hearing loss


Set up your product, personalize audio settings, enhance your product’s performance, and more with the Creative app*.

  • Access and control our all-new SmartComms Kit’s suite of smart communication features such as VoiceDetect, NoiseClean-in, and NoiseClean-out to improve your online calls experience
  • Enjoy the ability to customize Graphic EQ
  • Configure playback and microphone settings
  • Perform software upgrades, product registration, and more

The Creative app and SmartComms Kit are currently available on Windows platform via USB audio playback only


Master reset is reserved for scenarios where users encounter problems such as Bluetooth pairing problems or other connectivity issues. Follow the steps below to reset your Sound Blaster JAM V2:

  • Press and hold Volume +, Volume -, and Multifunction buttons simultaneously for 8s to reset the headphones back to factory settings
  • Upon successful reset, the headset will power off. The headset will automatically initiate Bluetooth pairing mode when powered on after master reset

Product Registration
Registering your product ensures you receive the most appropriate service and product support available. You can register your product at Please note that your warranty rights are not dependent on registration.

Other Information
Please visit for user guide, safety and regulatory information and battery removal instruction, which is meant strictly for independently qualified professional.
Visit to resolve and troubleshoot technical queries at Creative’s 24-hour self-help Knowledge Base. You can also find Customer Support Services and other helpful information here.


Product Type 
Bluetooth Headset

Headphone Drivers 

  • 32 mm Neodymium Driver
  • Frequency Response: 20–20,000 Hz

Type: Omni-directional x 2

Bluetooth Version
Bluetooth 5.0

Bluetooth Profiles

  • A2DP (Wireless Stereo Bluetooth)
  • AVRCP (Bluetooth Remote Control)
  • HFP (Hands-free Profile)

Audio Codec
SBC, aptX, aptX HD, aptX LL

Multipoint Support
Yes (Up to two mobile devices simultaneously)

Wireless Operating Range
Up to 15m / 49 ft

Wireless Frequency
2.4 GHz

Operating Frequency
2402–2480 MHz

Operating Temperature

Voice Assistant Support
Siri and Google Assistant

Battery Type
Rechargeable Lithium Polymer Battery 200 mAh x 1

USB Audio Support
Yes (Audio and Microphone)

Up to 22 hours per charge

Charging Interface
USB-C (Charging)

Charging Time
1–2 hours

5V 500 mA

RF Output Power
< 4 dBm


Warranty information is supplied with your product in a separate document. Please keep your Proof of Purchase for the duration of the Warranty period.

Documents / Resources

CREATIVE JAM V2 Sound Blaster Headphone [pdf] User Guide
JAM V2 Sound Blaster Headphone

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