Categories: COSTWAY

COSTWAY EP24790 22.5 Inch Electric Fireplace Insert Freestanding and Recessed Heater User Manual

COSTWAY EP24790 22.5 Inch Electric Fireplace Insert Freestanding and Recessed Heater

before you Start

  • Please read all instructions carefully.
  • Retain instructions for future reference.
  • Separate and count all parts and hardware.
  • Read through each step carefully and follow the proper order.
  • We recommend that, where possible, all items are assembled near to the area in which they will be placed in use, to avoid moving the product unnecessarily once assembled.
  • Always place the product on a flat, steady and stable surface.
  • Keep all small parts and packaging materials for this product away from babies and children as they potentially pose a serious choking hazard.

Important safety instructions

WARNING
These instructions should be carefully read before installation and retained by the user. The booklet must be kept and delivered to the new user in case ot disposal or the heater. The Manutacturer reserves the right to vary the features of the product without prior notice. The technical data are indicative only.

  1. THIS APPLIANCE IS HOT WHEN OPERATED AND CAN CAUSE SEVERE BURNS IF TOUCHED.
  2. Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fire or injury.
  3. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 mjfrom the front of this appliance and keep away from the sides and the rear. WARNING:
    In order to avoid overheating, do not cover the heater. The clearance may be inadequate when installed ina Recreational vehicle with the slide-out closed.
  4. RiSK of burns. Power to the appliance should be turned ott and the appliance allowed to cool betore servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
  5. Do not install damaged, incomplete or substitute components.
  6. Young chiaren should De careruiy supervIised wnen they are in the same room as the appliance. 1O00lers, young children and others may be susceptible to accidental contact burns.
  7. To prevent accidental swallowing, media bed kits should be kept away from children and infants.
  8. Remote control contains small batteries. Keep away from children. If swallowed, seek medical attention
    immediate
  9. Do not install battery Dackwards, charge, put in tire or mix with used or other battery types-may explode or eak causing injury
  10. Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot Surtaces.
  11. It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The appiance should be inspected before use and at least annualy by a qualified service person.
  12. Unoer no circumstances shouid this appilance De modiea.
  13. Do not use this appliance if any part has been in contact with water. Immediately call a qualified service technician to inspect the appliance and to replace any part of the control system which has been in contact with water.
  14. Do not operate the appliance with the glass door removed, cracked or broken. Replacement oft the glass should be done by a licensed or qualified service person.
  15. Do not strike or slam shut the appliance glass door.
  16. Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic Dags, tese are not toys and should De kept away trom children and intants.
  17. Servicing should be done only while the appliance is disconnected trom the power Supply circuit.
  18. . Always unplug appliance when not in use.
  19. . Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
    dropped or damaged in any manner. Return appliance to authorized service facility for examination,
    electrical or mechanical adjustment, or repair.
  20. Do not use appliance outdoors.
  21. Never place appliance where it may fall intoa bathtub or other water container.
  22. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, etc. Arrange cord away from cluttered area and where it will not be tripped over.
  23. Connect to properly grounded outlets only.
  24. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.
  25. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like carpet, where openings may become blocked.
  26. Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).

Packing List

No

Description

Quantity

Electric Fireplace

1 pc

2

Inst allati on and Op er ati ng instr uction s

1 pc

3

R emot e Control (Batt ery includ ed)

1 pc

Dimension

LISTING APPROVALS

This appliance has been tested in accordance with the ETL Standards for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.
NOTE: This appliance must be electrically wired and grounded in accordance with local or, in the absence of local, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian Electric Code, ETL in Canada.

ELECTRICAL INSTALLATION NOTES GENERAL INSTRUCTIONS

CAUTION– Some parts of this product can become very hot and cause burns. Particular attention has to be given where children and vuinerable people are present prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet are appliance may emit a slight, harmless odor when first used. This odor is normal and it is caused by the initial ng of internal appliance elements and will not occur again. our appliance does not emit heat, consult the operation section of this manual for further information. e with a ETL or UL certified surge protector.
RISK OF FIREI THE POWER CORD MUST NOT BE PINCHED AGAINST A SHARP EDGE. SECURE CORD TO AVOID TRIPPING OR SNAGGING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY, DO NOT RUN CORD UNDER CARPETING. DO NOT COVER cORD WITH THROW RUGS, RUNNERS, ETC. NGE CORD AWAY FROM CLUTTERED AREAS AND WHERE IT MAY BE TRIPPED OVER. OF FIRE. TO PREVENT A POSSIBLE FIRE, D0 NOT BLOCK AIR INTAKE OR EXHAUST IN ANY MANNER. DO NOT USE DFT SURFACES WHERE OPENINGS MAY BECOME BLOCKED. OF FIRE. DO NOT BLOW OR PLACE INSULATION AGAINST THE APPLIANCE.
LECTRIC APPLIANCE IS TESTED AND LISTED FOR USE ONLY WITH THE APPROVED OPTIONAL ACCESSORIES.USE PTIONAL ACCESSORIES NOT SPECIFICALLY TESTED FOR THIS ELECTRIC APPLIANCE CoULD VOID THE WARRANTY OR RESULT IN A SAFETY HAZARD. INFORMATION IN THESE INSTRUCTIONS NOT FOLLOWED EXACTLY, A FIRE MAY RESULT CAUSING PROPERTY BE, PERSONAL INUURY OR DEATH. DO NOT STORE OR USE GASOLINE OR OTHE RFLAMMABLE VAPORS IN THE
GE, OF THIS OR ANY OTHER APPLIANCE. THE APPLIANCE IS HEAVY. IT IS HIGHLY RECOMMENDED THAT TwO PEOPLE INSTALL THIS APPLIANCE. ER VENTS ON THE ELECTRIC APPLIANCE CANNOT, IN ANY WAY, BE COVERED. AS IT MAY CREATE A FIRERD.
all National and local electrical codes. The heater must not be recessed in the ceiling. There must be enough space around the top of the heater to ensure adequate ventilation. The heater should be at least 60cm(23.5) away from any surrounding walls. distance of at least 90cm35.5) should always be left in front of the heaters to ensure safety. The Heater should be mounted at a minimum of 20cm(7.9) above ground level. he Heater must not be located either directly be low, or in tront of a socket-outiet. Ihe heater must be installed so as to prevent any control switches being able to be touched by anyone whos in the shower or bath. Make sure that there is no possibility of inflammable material, combustible material or curtains coming into contact with the heater, there is a risk of fire if this happens.
DO NOT LEAVE THE HEATER UNATTENDED DURING USE.

INSTALLATION INSTRUCTIONS

UNPACKING AND TESTING APPLIANCE WALL
Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located 120 Volt grounded outlet.

GROUNDING METHODS

This appliance is for use on 120 Volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available for connecting three-blade grounding type plugs to two-slot receptacles. The green grounding lug extending from the adapter must be connected to a permanent ground such as a properly grounded

GROUNDING PIN
outlet box. The adapter should not be used if a three-slot grounded receptacle is

ADAPTER
To disconnect appliance, turn controls to off, then remove plug from outlet.

Assembly

ALWAYS unplug this fireplace heater before assembly or cleaning, or before relocating Failure to do so could result in electric shock, fire, or personal injury. KEEP drapery and other furnishings at least 3ft /0.9m from the front and sides of the electric fireplace. AFTER installation, ensure that there is 20.004 ni ventilation area between inside and outside of fireplace mantel.Your new electric fireplace may be installed virtually anywhere in your home. However, when choosing allocation ensure that the general instructions are followed. For best results, install out of direct sunlight. Power supply
service must be either completed or placed within the electric fireplace prior to finishing to avoid reconstruction. When moving the insert into mantel, Do not let bottom of insert touch the mantel to avoid the seratch. You can use below screws to secure the heater to the mantel.

OPERATING INSTRUCTIONS

Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.

MAIN POWER BUTTON
The Main Power Button is located on the upper right of the fireplace as illustrated. Press indicator to turn on the appliance, press the other side turns it off.
Note: Make sure the Main Power Switch is turned on before operating.

CONTROL PANEL/ REMOTE CONTROL OPERATION
(Main Power Switch must be turned ON before using remote control.) The touch display panel is shown on the upper right of the appliance Move the batterv’s transparent insulatine piece away before usinge remote control.

 

POWER

Turn the appliance ON/OFF.

NOTE: Make sure the main power switch on the top of fireplace is turned on before operating.

Flame Increase ( +)

 

Flame Decrease ( – )

Control Flame brightness.

7 Settings: Press the flame brightness increase”+” Button or the flame brightness decrease”-” Button to adjust to your desired brightness.

Heater Power

Control the Heater ON/OFF.

Press the “HEATER POWER” Switch to on or off the unit heater.

 

Heater   I

Heater   II

Control the Heater.

Press button to initiate the heater. (OFF) no heater or blower.

” I “, heater blows warm air(7S0W)

“II”, heater blows hot air(lS00W)

NOTE: Heater functions cycle from ( OFF ) ( I )( II )

 

WARNING:Do not move or remove the mesh trim panel, when the appliance is plugged in and operating. This will cause the remote control and touch panel to no longer function.
NOTICE: When the heater is first turned on, a slight odor may be present. This is normal and should not occur again unless the heater is not used for a long period of time.
NOTICE: To improve operation, aim the remote control at the front of the fireplace. DO NOT press the buttons too quickly. Give the unit time to respond to each command.

REMOTE CONTROL

Move the battery’s transparent insulating piece away before using.

PROBLEM

SOLUTION

 

 

 

 

 

 

 

 

 

Heater doesn’t turn on

with the power switch.

1. Main Power supply switch is off. Turn the main power supply switch to “ON” position.

2. Circuit breaker has tripped.

Too many appliances on this circuit. Be sure that electrical supply for this unit is an individual circuit.

3. Heater is unplugged from wall outlet.

Make sure the power cord is plugged into a functioning

and properly grounded 15 Amp 120V AC electrical outlet.

4. Power cord or power plug are damaged.

Contact a qualified electrician to replace power cord.

5. Power outlet for power plug prong is loose.

Check the power outlet and replace with a new one.

6. Loose wiring.

Check all wiring for loose connections. Contact a qualified electrician.

 

 

Heater is on, but no flame or low flame intensity.

1. Heater switches in on, but Flame power switch is not on.

Turn on the flame power switch.

2. Flame Adjusting knob is at low setting.

Turn the knob to maximum setting.

3. Loose wiring.

Check all wiring for loose connections. Contact a qualified electrician.

 

 

Flame are frozen

1. Flame element is not attached to the motor. Contact us via Amazon Message or e-mail us at : cs.us@costway.com

2. Rotation motor is defective.

Contact us via Amazon Message or e-mail us at : cs.us@costway.com

 

Excessive noise in the lower portion of the heater.

1. Flame element isn’t seated properly Contact  us via Amazon Message or

e-mail us at : cs.us@costway.com

2. Motor is defective .

Contact us via Amazon Message or e-mail us at : cs.us@costway.com

 

 

 

 

 

 

Heater system doesn’t come on.

1. Heater power switch is off. the heater power switch to the “ON” position.

 

 

2. Heater system is overheated.

Maybe the heater is covered or air inlet or air outlet is blocked ; remove the clothes or the blockage and turn off the power switch and unplug it. Wait 10 minutes,

and then turn the heater on again.

3. Loose wiring.

Check all wiring for loose connections . Contact a qualified electrician.
4. The air inlet or air outlet is blocked completely . Leave adequate space around the unit. Remove the blockage, on or in front of the air outlet .
1. The heater system is overheated . Temperature Limit thermostat is cutoff. Check the air inlet and outlet. Turn off the power switch and unplug it. Wait 10 minutes, and then turn the heater on again .
“HEATER POWER” switch has been flipped in the

2. Fan motor is defective.

Contact  us via Amazon Message or

e-mail us at : cs.us@costway.com

on position, but there
is no airflow. 3. Fan blower is balanced badly. Contact  us via Amazon Message or

e-mail us at : cs .us@costway.com

4. The “POWER” and the “HEATER”

switches are not turned on.

these two switches on.

 

 

 

 

Fan runs but no heat is coming out.

1. Loose wiring.

Contact  us via Amazon Message or

e-mail us at : cs.us@costway.com

2. Bad heating element.

Contact us via  Amazon Message or

e-mail us at · cs.us@costway.com

3. Build up of dirt on the fans

clean all fans

4. Heater fan is defective.

Contact  us via Amazon Message or

e-mail us at : cs.us@costway.com

 

 

 

 

The        remote control does not work.

 

1. The battery is not properly installed.

Make sure the battery is properly installed. Move the battery’s transparent insulating piece away before

using.

 

2. Not pointing to the right position.

Aim the remote control at the receiver (middle of the fireplace).

 

3. Have an obstacle in front of the

machine.

Remove objects that may be in the way. Items between the remote control and the remote control receiver will

block the signal.

4. Pr ess the remote control buttons too quickly.

Don’t press the remote control buttons too quickly. Give the unit time to respond to your commands.

 

There is an odor coming from the heater.

 

The heater may emit a slight, harmless odor when first used. This is a normal condition caused by initial heating of the internal parts and will not occur again.

NOTE: For the most of functional problems, you can unplug the plug, wait for 10 minutes and plug it again, the machine will reset to the initial status(product originals).

If the problem is still not solved, feel free to contact us via Amazon Message or e-mail us at: cs.us@costway.com

MAINTENANCE

DISCONNECT POWER AND ALLOW HEATER TO CooL BEFORE ATTEMPTING ANY MAINTENANCE OR CLEANING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR DAMAGE TO PERSON. THE FIREPLACE SHOULD NOT BE OPERATED WITH AN ACCUMULATION OF DUST OR DIRT ON OR IN THE UNIT, AS THIS CAN CAUSE A BUILD UP OF HEAT AND SUBSEQUENT EVENTUAL DAMAGE. FOR THIS REASON THE HEATER MUST BE INSPECTED REGULARLY, DEPENDING ON CONDITIONS AND AT LEAST AT YEARLY INTERVALS.

PARTIALLY REFLECTIVE GLASS CLEANING
The partially reflective glass is cleaned in the factory during the assembly operation. During shipment, installation, handling, etc., the partially reflective glass may collect dust particles; these can be removed by dusting lightly with a clean dry cloth. To remove fingerprints or other marks, the partially reflective glass can be cleaned with a damp cloth. The partially reflective glass should be completely dried with a lint-free cloth to prevent water spots. To prevent scratching, do not use abrasive cleaners LIMITED WARRANTY

This warrants to the original purchaser that this product is free from defects in material and workmanship as of thedate of purchase and that it will, under normal use and proper care, remain so for one year from the date ofpurchase. Missing or initially defective parts will be replaced free of charge during the period of this limited warranty. If parts are unavailable, comparable replacement of refund will be given. The original dated sales receipt is required for all warranty claims. This warranty does not cover damage which has occurred during transport from the point of purchase to the consumer’s home. This warranty does not cover glass, light bulbs, batteries, transportation, labor, or other issues not associated with the manufacture of the product. This product is for residential use only. Any and all commercial use of this product voids all warranties, and freesthe manufacturer from all liability.
Read and understand all assembly and operating instructions, and all safety information and warnings, before use. The following will void this warranty: Damage caused from tampering with, modifying, or altering the fireplace insert in any manner; Damage due to incorrect assembly, improper care, misuse, or abuse; Damage from being used with the wrong power source; Water damage; Damage caused from this insert being used outdoors; Damage caused from this insert being used for excessive periods of time; Damage caused by the insert being used in a commercial application; Damage from use as a primary heat source; Other misuse or abuse not specifically listed herein. This product is not intended to be used as a primary heat source. It is for supplemental heating purposes only.

Documents / Resources

COSTWAY EP24790 22.5 Inch Electric Fireplace Insert Freestanding and Recessed Heater [pdf] User Manual
EP24790, 22.5 Inch Electric Fireplace Insert Freestanding and Recessed Heater, EP24790 22.5 Inch Electric Fireplace Insert Freestanding and Recessed Heater
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