NetComm NB304n Firmware Upgrade Instructions

Upgrade Notice

Updating your firmware is recommended if you are experiencing problems with your product or have been asked to do so by a NetComm Wireless Technical Support Representative. It is critical to select the correct firmware for your product. Before proceeding, please confirm you are on the correct page by checking the sticker on the base of your NetComm Wireless equipment for the part/product number.

Please take caution while upgrading the firmware. Installation of the incorrect firmware file, disruption to the power source, or a break in the connection to your computer during the upgrade process may render your product unusable and will void the product warranty.

Before Installing the Firmware

Ensure that ALL Anti Virus/Firewall/Security programs are turned OFF before performing the firmware update. Also, ensure that you are performing this firmware upgrade when connecting your modem/router with an Ethernet cable.

Do NOT use a wireless connection to upgrade the firmware

File Preparation

If the file's extension is ".img" or ".bin", do not try to open the firmware file on your computer as they can become corrupt. You need to follow the instructions from the Firmware Upgrade Instructions Guide.

If the file's extension is ".zip", then you need to unzip the compressed files to a location on your computer to get the actual firmware file using UnZip or WinZip software and then follow the instructions from the guide.

NB304n Firmware Upgrade Procedure

1. Open your web browser and navigate to the site, http://192.168.1.1. A web browser window is shown, with the address bar displaying http://192.168.1.1.
2. Use "admin" (without the quotes) for the username and "admin" (without the quotes) for the password. A 'Windows Security' dialog box prompts for a username and password for the server 192.168.1.1. The username field is pre-filled with 'admin', and the password field shows asterisks.
3. Click on "Management" on the left-hand menu and select "Update Software". The NetComm Wireless router interface is displayed. On the left-hand menu, 'Management' is selected, and 'Update Software' is highlighted.
4. Click "Browse/Choose File" to locate the firmware file, then click "Update Software". The firmware upgrade process will take approximately two (2) minutes. Close the window. The 'Broadband Router Update' screen is shown. It indicates that uploading is in progress and will take about 2 minutes. A 'Browse...' button is visible to select the software file.
5. Following the firmware upgrade, repeat steps one (1) and two (2).
6. Click on "Management" from the left-hand menu, select "Settings" from the sub-menu, then click on "Restore Default". The NetComm Wireless router interface is shown again. On the left-hand menu, 'Management' is selected, and 'Restore Default Settings' is highlighted under the 'Tools' sub-menu.
7. Click on "Restore Default Settings" and click "OK" to proceed. This process will take approximately two (2) minutes and is the final step of the Firmware Update Procedure. A 'Message from webpage' dialog box appears, asking 'Are you sure you want to restore factory default settings?' with 'OK' and 'Cancel' buttons.