Tikpaws manufactures smart pet care devices, including automatic feeders and water fountains, designed to improve the health and hydration of cats and dogs through technology.
Tikpaws is an innovative brand specializing in smart pet supplies, operating as the consumer-facing arm of Shenzhen Chongxin Technology Co., Ltd. (Petrust). The company focuses on developing intelligent solutions for modern pet owners, offering a range of products such as smart water fountains, automatic feeders, and pet hygiene accessories.
Tikpaws integrates advanced technology into its designs, frequently utilizing Wi-Fi and Bluetooth connectivity to allow users to monitor and control feeding and hydration via mobile applications like TuyaSmart and Pet Zero. Dedicated to quality and safety, Tikpaws aims to ensure pets lead healthier lives while providing convenience and peace of mind to their owners.
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It is typically recommended to replace the carbon and foam filters every 2 weeks to ensure water cleanliness and prevent pump blockages, though this may vary depending on the number of pets using the fountain.
Many Tikpaws smart feeders and fountains utilize the TuyaSmart or Pet Zero app for scheduling and remote monitoring. Please check the QR code in your specific product manual to download the correct application.
Pump failure is often caused by low water levels or debris clogging the impeller. Ensure the water level is between the MIN and MAX marks, and disassemble the pump to clean the impeller every two weeks.
To reset the feeder, you usually need to press and hold the reset button (often located near the battery compartment or on the control panel) for about 5 seconds until you hear a beep or the indicator light flashes.
Components like stainless steel bowls and water trays are generally dishwasher safe. However, the main body containing electronic components and the power adapter must never be submerged in water.