Discover key platform considerations for selecting a conversation with CallMiner. Get insights on conversation platforms, their features, and how to choose the right one. Find all the information you need in this user manual.
Learn how to maximize ROI with Eureka Playbooks, the series of guides developed by CallMiner to help users get more value out of their Eureka system. These provide step-by-step instructions for utilizing Eureka content, both out-of-the-box and custom, to achieve quantifiable ROI. Explore specific business drivers such as call center efficiency, customer experience, performance management, sales effectiveness, and risk and compliance.
Learn how to improve customer experience with Beyond Surveys: Building a Modern VoC Program. This practical guide explains how modern VoC programs can collect and utilize customer feedback, including techniques beyond surveys. Find out how to avoid common survey mistakes and drive customer satisfaction using unsolicited feedback. Perfect for businesses looking to enhance their VoC strategy.
Learn how to implement conversation analytics using the CallMiner Maturity Model, a first-of-its-kind Continuum Maturity Scale designed to improve maturity across people, process and technology. Assess and improve your program with key dimensions like data strategy, governance, and continuous improvement. Identify strengths and opportunity areas with this comprehensive guide.
