YCC365 Plus Manual – Camera Instructions

How To Download APP
  •  Search “YCC365 Plus”in Apple Store or Android app store and download.
  • Scan the QR code and download.

How to Connect Camera Add Device

Register an account

  • When you use this app at the first time, you need to use your email to register an account, click”Sign Up”and set a password according this procedure,or choose Long in with mobile phone mumber.
  •  If you forget your password, you can reset your password, just click “Forgot password” on the login page.
  •  Password should be at least 6 characters and not longer than 26 characters,It should be a combination of letters and numbers.Register an account

Only support mobile phone number registration in some regions. Please use email to register in other areas.

Connect the camera

Note: Camera only supports 2.4G WIFI before adding devices, make sure your router is 2.4G

WIFI, and your phone is connected to 2.4G Wi-Fi.

Scan code to add

  • Please make your phone connect to the Wi-Fi.
  •  Select your own 2.4GWi-Fi and enter your password.(5G network is not supported).
  • Scan the camera lens toward the QR code of the phone,(Align the QR code with camera lens at a distance of 10-20cm)Hear a voice prompt,Click”When you hear a beep or a green linght”after hearing the beep, Keep the camera cas close as possible to the router, The connection process takes about 1-2minutes,after you will hear welcome to use camera.Scan code to add

Addition by connection to network cable (Only support Lan port device)

  • Click the button in the upper right comer on the app homepage.
  • Choose the device type intelligent camera,choose the addition by connecting to network cable.
  • Plug in the power to the camera,Device network port is connected to the network cable Scan device body QR code,put the QR code on the device body into the box and scan it.
  • Please wait patiently ,The connection process takes about 1-2minutes,after you will hear welcome to use camera.Addition by connection to network cable (Only support Lan port device)

Addition of AP hotspot

  • Click the button in the upper right comer on the app homepage.
  • Choose the Addition of AP hotspot,Plug in the power to the camera,Wait patienty for the device light to blink or hear a tone,Click Next when done.
  • If you don’t see any tips,try resetting your device,Find the reset button,Long press for at least 5s,click next after prompted.
  • please go to the Wi-Fi list and connect the Wi-Fi in the blue field “CLOUDCAM_XXXX” Select the Wi-Fi that matches the prefix and connect Return to APP after successful connection.
  • After connecting the device successfully click next,Choose your router Wi-Fi,Enter Wi-Fi password,Click confirm,Addition is successful,then your can preview the screen.Addition of AP hotspot

AP Direct mode (special)

  • Open the YCC365plus app to enter the login interface, click “Local login” .
  • Click the button in the upper right “+” on the app homepage.
  • Click “AP networked device preview” and Click “Next” .
  • Go to Setting Network click your phone connect to “CLOUDCAM_XXXX” network.
  • Network setting set the Wi-Fi has been connected with this device and Click “Next” .
  • Enter user Name: admin Password: 12345 Click “Next”, then your can preview the screen.AP Direct mode (special)

Function introduction

Real-time preview interface

Real-time preview interface

PTZ/ Preset

  • PTZ
    By sliding steering wheel or sliding the screen on the live preview can control the camera’s rotation .
    1、Turn off camera.
    2、PTZ reset .
    3、Click the presets icon to enter the preset management interface.
    4、Light.
    5、Shere family .
    Picture for reference Since different cameras have different functions, the actual display interface shall prevail

Video playback

A: Select “View Playback” at the bottom right corner of the live interface to view the playback video of the camera.

B: Switch playback path, you can choose to watch cloud playback/memory card playback.Video playback

Preferences

Click ” Set  icon ” in the preview screen check the parameter menu

Picture for reference
Since different cameras have different functions, the actual display interface shall prevail

Split screen to watch(Only for multiple equipment under the same account)

  • Click on the split screen button to realize simultaneous preview of multiple devices
  • Note: More than two machines, with split screen function.Split screen to watch(Only for multiple equipment under the same account)

How to use a camera on a computer

  • Lon ln ycc365plus.com
  • Enter your account number and password,click to Login

Frequently asked questions

Can’t add the device?

  • A、Please make sure the camera has been reset, Press the Reset button until hear the prompt tone.
  • B、Only support 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch to 2.4/5GHZ dual mode.
  • C、Please turn on the GPS service before adding the device on the Android mobil phone , After installation is complete, you will be asked to turn on GPS service when you use the app at the first time, if you choose not to turn on the GPS service, please uninstall and reinstall the app again.
  • D、Please confirm the camera wasn’t binding by the other account.
  • There are four voice prompts in the progress.
  • 1)“Please configure camera by AP hotspot or scanning code”.
  • 2)Select your Wi-Fi and login with your password, after the device makes a noise like “beep”you will hear this “Please wait for Wi-Fi connecting”.
  • 3)“Please wait for internet connecting”after getting the Internet ip address.
  • 4)“Internet connected welcome to use cloud camera”.
  • A、If you can’t go to the second step, please check your Wi-Fi channel is not hidden, and the Wi-Fi router can’t be so far from the camera, If this way doesn’t work, please scan the QR code to add the camera.
  • B、If you can’t go to the third step, please reduce the number of the Wi-Fi users, and delete the special characters of your Wi-Fi password.
  • C、If you can’t go to the forth step, please try again, if it still doesn’t work, please contact the seller.

Why does it Intermittent video recording ?

  • The size of the video file is limited,Once the video size close to the critical value, the video file will be created and the next video will continue to be recorded, there is a interval but so short.

Why does the camera is disconnected?

  • Please check Wi-Fi or whether the power switch is normal,If it’s normal,Please Restart camera,Or delete the camera in the APP and Please reconnect the camera.

How to add family email account ?

  • Comer on the App homepage,Click Settings to choose a shared device,Add family Email.

How many people access an account at the same time?

  • There is no limit to the number of people who can access the account,But the same camera can support 3 peoples to view the same time.

Cannot recognize TF card?

  • Please check whether the TF card meets the quality requirements.If the Wi-Fi signal is poor, it may be that the card cannot be read.

After the cloud service expires, the recording timeline is blank.

  • After the cloud service expires, the video cannot be replayed. If there is no TF card in the camera, the video cannot be recorded.
  • If the TF card can always work, but the video file disappeared, please check the “Check TF card” status.
  • If it is normal in the application but no video has been recorded, please format the TF card. If it still cannot be used, please replace it with a new TF card and try again.

Cannot read the wireless network name after connecting to the iphone

  • First,IOS and Android devices need to enable location permissions.
  • Connect the iPhone to the Wi-Fi network through configuration, and then add the camera, which can automatically read the network name.

Why can’t I switch to another account to configure the camera WIFI?

  • The camera can only be bound to one account, and other accounts can only be viewed through the sharing mechanism, If other accounts need to reconfigure the camera, please use the APP in the delete camera first.

How to connect my camera to other Wi-Fi?

  • Two ways:A: When you need to change to another Wi-Fi without moving the location.

    B:When the camera is replaced and no other WIFI can be found,please try resetting your

    device,in the app homepage will prompt “device offline”, click “Troubleshooting”, reset the

    camera, and then add WIFI again. Parameter setting >> Network information >> Select Wi-Fi.

Interface introduction

1. Adding the camera
2. cloud service
3. Sharing the camera
4. Camera settings
5. Camera switch
6. Device list
7. Message
8. Cloud service
9. Users’ login
10. Multi-screen viewing

1. Camera settings
2. Screenshots
3. Enlarge
4. Video playback
5. Alarm notifications
6. Switching sharpness
7. Voice intercom
8. Sound switch
9. More settings
10. Local recordings
11. Cloud storage

Functions introduction

Recording settings

1.  Event recording is started by default, it will record only when an alarm occurs.

If you want to record videos 24 hours, please set it in ‘Device Storage’ >‘ Recording Mode’

 

2. Click ‘View Playback’ to view the video playback, slide the time bar to view the video.

3. The cloud storage videos will be displayed by default. When it is changed to SD memory card in the video viewing path, the memory card recording videos will be displayed.

Motion detection settings

Motion detection and sound detection are enabled by default and do not need to be set.The alarm notifies once every 10 minutes by default.
Notification frequency can be set in the notification push settings. You can also turn off the alarm notification, motion detection and sound detection in here if you don’t need them.

Detection sensitivity – Set the motion detection sensitivity.
Detection area – Set the motion detection area. After setting, the camera only detects the specified areas. Blue screen indicates detection and gray screen indicates no detection.

Smart Tracking Settings

Smart Tracking is enabled by default, and the camera will follow when an object moves.

No technical service is provided here. Please contact the vendor for your video camera issues. Thank you very much!

Connecting to the camera

Scan the code to add the camera

1. Register and log into the software

 

 

2.Click‘+’> Smart Camera > Scan to add the device

 

 

3. View the app tips, click ‘  ’ after completing the steps, then enter your wifi password.

 

 
Camera can be added only after it gave a voice prompt. If there’s no voice prompt, please reset the camera.

 

4. Align the displayed QR code to the camera lens until the camera makes a beep sound, click (I hear the‘beep’), then wait it to be connected.

 

 
If there is no response for a long time, try to change the angle and brighten the phone screen.
Or use other adding methods to add the camera.

 

5. Successfully connected, the camera will be online.

 

 
If the camera made a beep sound, but the connection failed:
Please check if the wifi password is correct and if the wifi is 2.4 GHz.
Reconnect next to the router.

 

Adding the camera: add by AP hotspot

1. Select Add by AP Hotspot, click‘ ’ after completing the steps.

2. Connect the phone to the wifi named‘ CLOUDCAM_XXX’ and return to the app.

3. Click“ Next”, select your wifi and enter the wifi password, then wait for the connection.

 

4. Successfully connected. The camera will be online.

Sharing cameras

1. Click ‘ icon ’ >‘ Add family members’ > Enter the account that you want to share with.

Add by Network cable

1. Select to add directly by network cable, plug in the network cable to the camera, and click ‘ ’ after completing the steps.

2. Scan the QR code on the camera after hearing the voice prompt from the camera and add the camera.

Join the Conversation

45 Comments

  1. Hello
    I don’t know how to delete photos and video all at once I have to delete them one at a time and when I have 300 notifications it takes a long time and it’s quite annoying.
    Thanks for giving me the tip.

    Bonjour
    Je ne sais pas comment supprimer les photos et vidéo en une seule fois je suis obligé de les supprimer une à la fois et quand j’ai 300 notifications ça prend du temps et c’est assez énervant.
    Merci de me donner l’astuce.

    1. Hello, I am away from my camera and it appears disconnected.
      I know there is light and wifi because the other camera works without a problem.
      It had already happened before that it appeared as disconnected and after a while it reconnected but this time it has been disconnected for many days. What can I do, since I’m somewhere else? Thank you

      Hola, estoy lejos de mi cámara y me aparece desconectada.
      Se que hay luz y wifi porque la otra cámara funciona sin problema.
      Ya antes había pasado que aparecía como desconectada y después de un tiempo reconectaba pero en esta ocasión ya tiene muchos días desconectada. Qué puedo hacer, ya que estoy en otro lugar? Graciaa

  2. Hello, I don’t know why I want two-way voice chat, but after I finish speaking, the person on the monitor can’t hear it?

    您好,不知道為什麼我想要雙向語音對談 但是我講完話,監視器裡的人說話卻聽不見?

    1. Hello, I am away from my camera and it appears disconnected.
      I know there is light and wifi because the other camera works without a problem.
      It had already happened before that it appeared as disconnected and after a while it reconnected but this time it has been disconnected for many days. What can I do, since I’m somewhere else? Thanks

      Hola, estoy lejos de mi cámara y me aparece desconectada.
      Se que hay luz y wifi porque la otra cámara funciona sin problema.
      Ya antes había pasado que aparecía como desconectada y después de un tiempo reconectaba pero en esta ocasión ya tiene muchos días desconectada. Qué puedo hacer, ya que estoy en otro lugar? Gracias

  3. I CAN PLAY THE RECORDED VIDEOS ON MY MOBILE BUT I CAN’T SAVE THEM TO MY LAPTOP THE SD CARD IS EMPTY THE RECORDED VIDEOS ARE NOT AVAILABLE THERE

    IK KAN DE OPGENOMEN VIDEO S WEL AFSPELEN OP MIJN GSM MAAR IK KAN ZE NIET OPSLAAN OP MIJN LAPTOP DE SD KAART IS LEEG DAAR STAAN DE OPGENOMEN VIDEO S NIET OP

  4. Good day!
    Unfortunately, when I tried out the camera, I turned it upside down. Now I have it permanently installed, and what happens, ouch, everything is upside down. I “reset” the camera and started everything over, but unfortunately everything stays upside down.
    What can I do???
    Do you have a good tip for me?

    Sincerely
    Hans-Peter Gülden, Ozora / Hungary

    Guten Tag!
    ich habe beim ausprobieren der Kamera,sie leider auf den kopf gestellt. Jetzt habe ich sie fest installiert, und was passiert, auweia, alles steht auf dem Kopf. Ich habe die Kamera “Resetet” und alles von vorn begonnen, aber leider bleibt alles auf dem Kopf.
    Was kann ich tun???
    Haben Sie einen guten Tipp für mich?

    Mit freundlichem Gruß
    Hans-Peter Gülden, Ozora / Ungarn

    [email protected]

  5. Hello,
    when I access the camera on my smartphone and want to speak to someone. Then no sound comes out of the camera. The person cannot hear me.
    I gave all the approvals for the microphone. What am I doing wrong. I have an Android smartphone.

    Hallo,
    wenn ich vom Smartphone auf die Kamera zugreife und mit jemanden sprechen möchte. Dann kommt kein Ton aus der Kamera raus. Die Person kann mich nicht hören.
    Ich habe alle Freigaben gegeben für das Mikrofon. Was mache ich falsch. Ich habe ein Android Smartphone.

  6. The YCC365 plus manual does not match settings on my camera
    The booklet says to use YCC 365 plus
    how can I get a booklet matching my camera
    Firmware is 3.5.2.1211
    Device ID AJWL191227101CQKZDALU4PEGGO145

    1. Hello, can someone help me solve my problem. I would like to know how the camera records on its own. I installed the app everything and it works but the video does not record by itself. My App is YCC365 plus. Please help me.

      Bonjour, quelqu’un peut m’aider à résoudre mon problème. Je voudrais savoir comment la caméra enregistre tout seul. J’ai tout installé l’application et sa fonctionne mais la vidéo enregistre pas tout seul. Mon L’application est YCC365 plus.Merci de m’aider.

  7. Hi,
    I installed two identical cameras but one of camera does not show PTZ and Preset. Do you know why?

    Thanks

    1. Good morning, how did you manage to install the two cameras and they work? when I install the second the first disconnects
      Bom dia , como voce conseguiu instalar as duas câmeras e elas funcionarem? qdo instalo a segunda a promeira desconecta

      1. Follow the procedure mentioned in the manual, in the same ycc365plus application you give one a name and the other the different name does not have to disconnect one
        Seguir el procedimiento que se menciona en el manual ,en la misma aplicación ycc365plus a una le pones un nombre y a la otra el nombre diferente no tiene porque desconectarse una

    2. Follow the procedure mentioned in the manual, in the same ycc365plus application you give one a name and the other the different name does not have to disconnect one
      Seguir el procedimiento que se menciona en el manual ,en la misma aplicación ycc365plus a una le pones un nombre y a la otra el nombre diferente no tiene porque desconectarse una

  8. I’ve had the camera for a little over a year now. The lamp for shooting in the dark no longer works. The camera also does not play any sound. My subscription to watch recordings has expired, I have no idea how to renew it and where to pay for it. Please answer. eg. Mary
    Ik heb de camera nu iets meer dan een jaar. De lamp voor opnamen in het donker doet het al niet meer. De camera geeft ook geen geluid weer. Mijn abonnement om opnamen terug te kijken is verlopen, ik heb geen idee hoe ik dit moet verlengen en waar ik dat moet betalen. Gaarne antwoord. Bvd. Marijke

  9. Hello, I know it is possible to view up to 04 cameras in the app, YCC365PLUS. But will it be possible to purchase 4 more and view in the same app? In another window?
    Ola, sei que é possível visualizar até 04 câmeras no aplicativo, YCC365PLUS. Mas será possível adquirir mais 4 e visualizar no mesmo aplicativo? Em outra janela?

  10. Something was probably not pressed and the camera began to howl when motion was detected. I don’t know how to turn off the howl. Help!!!
    Что то, вероятно, не то нажал и камера начала выть при обнаружении движения. Как отключить вой, не знаю. Помогите!!!

  11. Hello, does anyone know of a cloud service that can be canceled? Even if I turn it off within the app, it is renewed every month.
    Helló, valaki nem tudja, hogy a felhőszolgáltatást, hogy lehet lemondani? Az alkalmazáson belül hiába kapcsolom ki, minden hónapban megújul.

  12. Hello ~
    I need to save a 45 min clip from playback. I see the scissor icon, but i have no idea how to do it. Could someone please help me?
    ~ Mrs. Stone

  13. Hello !

    How do I increase the tracking time ?? At settings maximum 45 minutes then enter idle
    Bună ziua !

    Cum măresc timpul de urmărire?? La setări maxim 45 minute după care întra în idle

  14. I can’t get the camera to display in color, just PB, how can I do it?
    Não consigo que a câmera exiba à cores, só PB, como fazer?

  15. It disconnects, it has been very difficult for me to connect, for another network, it is another problem
    se desconecta, me ha sido muy complicado conectarse , para otro red , es otro problema

  16. how to update firmware of YCC365plus camera? I only find paid sites
    comment faire une mise à jour du micrologiciel de la caméra YCC365plus ? je ne trouve que des sites payants

  17. The standby module makes my cell phone also go into standby by closing the screen. But when there’s a movement, the cell doesn’t come back. Does anyone know how to remove this module. I only saw the option to extend to 45min. Even so, as I use it as a baby monitor, it often exceeds that time.
    O módulo standby faz com que meu celular também entre no standby fechando a tela. Mas quando há um movimento, o celular não volta. Alguém sabe como retirar esse módulo. Somente vi a opção de estender para 45min. Mesmo assim, como uso como babá eletrônica, muitas vezes ultrapassa desse tempo.

  18. Hello I have installed 2 cameras but after the month of cloud trial I receive alerts but I cannot read them on the application. Can you help me, is this a problem with the settings? Thanks for your help
    Bonjour j’ai installé 2 caméras mais passé le mois d’essai du cloud je reçois des alertes mais jene peux pas les lire sur l’application. Pouvez-vous m’aider, est ce un problème de paramétrage ? Merci pour votre aide

  19. Hello,
    I bought this camera from SMARTEYES which seems to be out of business?
    I decide to install this camera only now, but I cannot communicate with it. By following the different methods, the camera does not send the blink or beep!
    The other features are operational, the camera detects movement and the powerful LEDs light up.
    Here is my question: is there FIRMWARE available and if so how can I get it and install it?
    Thanks for your help.

    Bonjour,
    J’ai acheté cette caméra à la société SMARTEYES qui semble ne plus être en activité ?
    Je décide d’installer cette caméra seulement maintenant mais je n’arrive pas à entrer en communication avec elle. En suivant les différentes méthodes, la caméra n’envoie pas le clignotement ou un bip !
    Les autres fonctionnalités sont opérationnelles, la caméra détecte les mouvements et les LED puissantes s’allument.
    Voici ma question : y a-t-il un FIRMWARE disponible et dans l’affirmative comment je pourrais me le procurer et l’installer ?
    Merci pour votre aide.

  20. My VC365 camera worked perfectly for weeks. It has stopped working for a few days. I tried to reinstall it several times, unfortunately to no avail. I noticed that the blinking at the beginning of the program does not take place. What can I do to activate the flashing?
    Meine kamera VC365 war wochenlang einwandfrei in Betrieb. Seit einigen Tagen funktioniert sie nicht mehr. ich mehrfach versucht sie neu zu installieren, leider ohne Erfolg. Dabei habe ich festgestellt, das das Blinken am Anfang des Programm nicht erfolgt. Was kann ich tun um das Blinken zu aktivieren ?

  21. Hello, I have 4 cameras in the same account, I only want me to record the events “alarms” on the sd card, they are all configured to record events, but only one does, the remaining 3 record continuously 24 hours a day, such as can I solve it? thank you
    Another thing would be good if you can add days of the week example (M- M -M- J – F -S -D) and time range so that events are not notified, thus monitoring a trade, from Monday to Saturday of 8hrs to 20hrs, DO NOT notify events (alarms) and on Sundays when it is closed DO notify all day 24hrs, thank you

    Hola, tengo 4 camaras en una misma cuenta, quiero que solamente me grabe en la tarjeta sd los eventos “las alarmas”, están todas configuradas para grabe eventos , pero solo una lo hace, las 3 restantes graban en forma continua las 24hrs, como lo puedo solucionar?, gracias
    Otra cosa seria bueno que se pueda agregar días de la semana ejemplo ( L- M -M- J – V -S -D) y rango de horario para que no se notifiquen los eventos, así monitoreando un comercio , de Lunes a Sabado de 8hrs a 20hrs , NO notifique eventos(alarmas) y los Domingos cuando esta cerrado SI notifique todo el día 24hrs, gracias

  22. Good morning, how can I silence the alarm on the camera (the siren), using it outside in the garden it often rings and is very annoying. Thanks to those who can help me.
    Buongiorno, come posso fare per tacitare l’allarme sulla telecamera (la sirena),usandola all’esterno in giardino suona spesso ed è molto fastidioso. Grazie a chi può aiutarmi.

  23. Hello
    My camera gives good pictures in the evening, but during the day the whole picture is violet? lila. you look good but as I said everything is purple. in the evening it looks good. you can do something about this.

    Hej
    Min kamera ger bra bilder på kvällen , men på dagarna så är hela bilden violett ? lila. man ser bra men som sagt allt är lila. på kvällen så ser det bra ut. kan man göra något åt detta.

  24. Hi issue the camera is not rotating what needs to be done in one direction
    Szia kérdés a kamera nem forog mit kel csinálni egy irányba néz

  25. Hi I connect successfully my that camera to my phone is works 100% but when camera is disconnected to charger after when I put plug to camera it shows disconnected device is can’t connect automatically to my device WiFi is on it happend only when cam is disconnected after that I need to connect again to scan is can’t work automatically pls assist me about it…

  26. my camera works when i am home but as soon as i leave it says its disconnected. It is still recording as i can watch the playback but cant see live recording when i’m at work. Any tips please

  27. I have a camera and after a while it turns itself off and I have to manually activate it again.
    Is there no way for her to stay connected directly?
    Tenho uma câmera e depois de um tempo ela desliga sozinha e tenho que ativá-la outra vez manualmente.
    Não tem como ela ficar ligada direto?

  28. Hello, I’m not able to record 24hrs, 45 minutes arrives in idle time, I didn’t find in the app how to turn off this function, would I be able to?
    Ola , não estou conseguindo gravar 24hrs , chega nos 45 minutos entra em tempo ocioso , não achei no app como desligar essa função , teria como?

  29. Hello my camera in idle mode, and I have to manually go off.
    How do I get her to stay turned on without going into idle mode?
    Olá minha câmera em modo ocioso, e tenho que ir manualmente desligar.
    Como faço para ela ficar ligado sem entrar em modo ocioso?

  30. Hi There

    Although the camera is set to continuously record to TF Card, with motion tracker enabled, there is nothing being recorded to the TF card. It will record manually but not automatically ? I have made no other settings to the defaults since the device was put outside ? Can you advise please. Thanks. Barry Fieldhouse

  31. Hello good night, My camera is not working smart tracking, even though the button is activated, could you help me solve it please.
    Olá boa noite , Minha câmera não está funcionando o rastreamento inteligente, mesmo o botão estando ativado, poderia me ajudar a resolver porfavor.

  32. Hello, I would like to put an image every minute from my camera on a web page, what can I do please?
    Bonjour, je voudrais mettre une image toutes les minutes de ma camera sur une page web, comment puis je faire SVP?

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