BISSELL 1867 SERIES Steam Mop User Manual



When using an electrical appliance, basic precautions should be observed, including the following:
Read all instructions before using your STEAM MOP™

WARNING: To reduce the risk of fire, electric shock, or injury:

  • Do not direct steam at people, animals, or at electrical outlets.
  • Do not expose to rain.
  • Store indoors.
  • Unplug from the outlet when not in use and before conducting maintenance or troubleshooting.
  • Do not leave the steam cleaner unattended.
  • Do not leave the steam cleaner connected to an electrical outlet when not in use.
  • Do not service the steam cleaner when it is plugged in.
  • Do not use with a damaged cord or plug.
  • Do not use the steam cleaner if it has been dropped, damaged, left outdoors or dropped into water, return it to a service center.
  • Do not handle steam cleaner with wet hands.
  • Do not pull or carry by cord, use the cord as a handle, close door on cord, pull the cord around sharp corners or edges, or expose cord to heated surfaces.
  • Do not unplug by pulling on the cord.
  • Do not use appliances in an enclosed space filled with vapor given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapors.
  • Do not allow to be used as a toy.
  • Do not use on leather, wax-polished furniture or floors, synthetic fabrics, velvet or other delicate, steam-sensitive materials.
  • Do not immerse.
  • Do not use for any purpose other than described in this User’s Guide.
  • Use only the manufacturer’s recommended attachments
    • use of attachments not provided or sold by BISSELL may cause fire, electric shock or injury.
  • Never put descaling, alcoholic or detergent products into the steam cleaner, as this may damage it or make it unsafe for use.
  • Unplug by grasping the plug, not the cord.
  • Close attention is necessary when used by or near children.
  • WARNING: The power cord on this product contains lead, a chemical known to the State of California to cause birth defects or other reproductive harm. WASH HANDS AFTER HANDLING.

Commercial use of this unit void the manufacturer’s warranty.

This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances. BISSELL 1867 SERIES Steam Mop fig-11

WARNING: Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren’t sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit and has a grounding attachment plug that looks like the plug in the drawing above. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.
This model is for household uses only.

Product view

BISSELL 1867 SERIES Steam Mop fig1


Your Steam Mop assembles quickly and easily. The only thing you will need for assembly is a Phillips head screwdriver.
Your Steam Mop comes in three easy-to-assemble components

  • Handle Assembly
  • Lower Body
  • Swivel Mop Head
  1. Attach the lower body to the swivel mop head and secure with a small Phillips head screw. Tighten until secure.
  2. Slide handle assembly down into lower body until it will go no further.
  3. Secure the handle with large Phillips head screw through the screw. Tighten until secure. Slide the water tank onto lower body by lining up vertical glides and gently sliding tank into place.BISSELL 1867 SERIES Steam Mop fig-2

Wall Storage Hook (select models only)
Your BISSELL Steam Mop may have come with a storage hook. The storage hook provides a convenient way to store your Steam Mop. You may choose to hang it in a closet, utility room, or any location that works for you.BISSELL 1867 SERIES Steam Mop fig-3

  1. With the screw holes at the top, hold the Storage Hook in the location on the wall you want it to hang. Be sure a stud has been located so it can hang securely. With a pencil, mark the position of both screw holes
  2. Drill 1/8” diameter holes in the center of the pencil marks.
  3. Place the storage hook over drilled holes and secure by screwing in place with the provided screws.


Thoroughly sweep or vacuum the floor prior to cleaning with the Steam Mop.

Getting ready

  1. Attach mop pad.
    • A. Set the swivel mop head in the mop pad, making sure the toggle is located on the back.
    • B. Tighten the mop pad by pulling on the elastic cord while pressing on the toggle.
  2. Fill the water tank
    • A. Remove the tank by lifting it straight up and away from unit.
    • B. Unscrew the cap at bottom of the water tank and remove the insert assembly. Fill the water tank with water. Replace the insert assembly and cap, and tighten until
    • snug. Replace the water tank on unit.BISSELL 1867 SERIES Steam Mop fig-4
  3. Twist the quick-release cord wrap to unwrap the power cord and plug into a 120-Volt grounded outlet as described in the Important Safety Instructions, on page 2.
  4. The ready light will illuminate when the Steam Mop is ready for use.
    NOTE: During the first use it may take several seconds for the Steam Mop to begin steaming. The water needs to flow through the filter to the heater. The delay will only occur during initial use or when using a new filter.

Cleaning hard floors

Your Steam Mop is designed to clean hard flooring such as ceramic tile, laminate, marble, stone and sealed hardwood floors. Use of your Steam Mop on waxed or some unwaxed floors may result in diminished glossiness. On surfaces that have been treated with wax, the wax may be removed by heat and steam action. Do not use on unsealed wood floors or let unit stand on any wood floor for an extended period of time. This could cause the wood grain to rise. When using on peel-and-stick vinyl, linoleum or any other heat-sensitive floors, use extra caution. Too much heat can melt down glue in the flooring. For best results test in an inconspicuous area and check the care instructions from your flooring manufacturer.

  1. When the ready light illuminates, begin cleaning by passing over the surface while pressing the trigger to emit steam.
  2. To sanitize an area of your floor, place the center of the Steam Mop over the spot for a minimum 15 seconds, but no longer than 20 seconds.
  3. When the Steam Mop stops emitting steam, simply remove the water tank, refill, and continue cleaning.

Tip: Do not attempt to use your Steam Mop without water

Carpet Refresher Attachment (select models only)

This accessory is recommended for refreshing of carpets. Once the steam mop is cradled in the carpet refresher attachment, it will easily glide over the carpet.
NOTE: Always be sure a mop pad is in place
before placing in the carpet refresher attachment. It is recommended that only white mop pads be used with the carpet attachment. Do not use carpet attachment on spots or stains, or glide it over the same spot for longer than 20 seconds.

  1. Attach the mop pad to the swivel mop head. As directed in step 1 on page 4.
  2. Place the swivel mop head, with mop pad attached, in the carpet refresher attachment.
    Note: that the Steam Mop rests in the carpet refresher attachment and may not stay attached to the swivel mop head. It is meant to glide over the carpet.
  3. Fill the water tank with water. Begin refreshing your carpet or rug by pushing the Steam Mop in a forward and backward motion, releasing steam as you go. BISSELL 1867 SERIES Steam Mop fig-5
    Never put descaling, alcoholic, or detergent products into the steam cleaner, as this may damage it or make it unsafe for use.
  4. When you have finished refreshing your carpet or rug, unplug the steam mop and remove from the carpet or rug.
    NOTE: Move the Steam Mop and carpet refresher attachment in a continuous motion until you are finished. This product is not intended to be used as a carpet cleaner, only a carpet refresher or deodorizer. Never attempt to use the Steam Mop on carpet without the carpet refresher attachment in place. DO NOT leave the mop in a stationary position.

Maintenance and care

When you’re done

  1. Unplug the power cord from the outlet.
  2. Carefully remove the mop pad from the swivel mop head, as mop pad and lower assembly will be hot.
  3. Any water remaining in the water tank should be emptied prior to machine storage.
  4. The mop pad can be machine washed in warm water. Use only liquid detergents. Do not use bleach or fabric softeners, For best results, air dry.
  5. Wrap the power cord around the quick-release cord wrap.
  6. Wipe all surfaces of the Steam Mop with a soft cloth. Store upright in a protected, dry area.

Replacing the water filter
If you fill your Steam Mop cleaner with normal tap water, it is essential to check the water filter and replace it when it is no longer effective. Change the filter when the bright green grains turn blue. If the filter is not changed at the appropriate time, calcium deposits will accumulate on the heating element, causing dam-age or reduced performance. Using distilled or demineralized water will maximize the performance of your filter.


Reduced steam or no steam.
Possible Cause

  1. Water tank empty
  2. Depleted water filter
  3. Blocked steam nozzle BISSELL 1867 SERIES Steam Mop fig-6


  1. Fill tank
  2. Replace filter
  3. Unplug unit, remove the swivel head from the lower body and pour the vinegar through the center tube of the swivel head “neck”. Clear the nozzle by inserting a paper clip into the brass spray tip located in the bottom of the lower body.

Water is left on the floor.
Possible Cause

  1. The mop pad is too wet
    White marks left on floor.
    Possible Cause
  2. Steam Mop left in one spot too long


  1. Change mop pad
  2. Steam Mop should never be left sitting with wet mop pad attached when not in use


White marks left on floor continued.
Possible Cause

  • Hard water is being used
  • Use distilled water in Steam Mop tank Other maintenance or service not included in the manual should be performed by an authorized service representative.

Please do not return this product to the store.
For any questions or concerns, BISSELL is happy to be of service. Contact us directly at 1-800-237-7691.
NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim. See Warranty on page 8 for details.

Replacement parts
Item Part No. Part Name
1 3252-2 Water Filter
2 203-2167 Handle assembly with Screw (mineral Blue)
  203-2178 Handle assembly with Screw (Lavender)
3 203-2159 Water tank with Cap and Insert
4 603-2046 Cap and Insert assembly

BISSELL 1867 SERIES Steam Mop fig-7BISSELL 1867 SERIES Steam Mop fig-8

Additional Accessories

These items are available for purchase as accessories for your BISSELL Steam Mop: To purchase call 1-800-237-7691 or visit

  Item Part No. Part Name
1 3252-3 White microfiber mop pads – 2 pack
2 203-6006 Carpet Refresher attachment
3 203-2168 Storage Hook with Screws (mineral Blue)
  203-2179 Storage Hook with Screws (Lavender)
4 3252-1 eucalyptus mint Natural aroma
1   2  

BISSELL 1867 SERIES Steam Mop fig-9BISSELL 1867 SERIES Steam Mop fig-10

Warranty – BISSELL Steam Mop

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by E-mail, telephone, or regular mail as described below.

Limited Year Warranty
Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL Homecare, Inc. will repair or replace (with new or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for one year, any defective or malfunctioning part.
See the information below on “If your BISSELL product should require service”.
This warranty applies to products used for personal, and not commercial or rental services. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User’s Guide is
not covered.

If your BISSELL product should require service:
Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area.
If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Services.

Website or E-mail:
Use the “Customer Service” tab.

Or Call:
BISSELL Consumer Services
Monday – Friday 8 a.m. – 10 p.m. ET Saturday 9 a.m. – 8 p.m. ET

Or write:
BISSELL Homecare, Inc.
PO Box 3606
Grand Rapids MI 49501
ATTN: Consumer Services

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Please register your new BISSELL product at 

Download PDF: BISSELL 1867 SERIES Steam Mop User Manual

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