User Guide for TOYOTA models including: Finance Full Service Lease Fair Wear and Tear, Finance, Full Service Lease Fair Wear and Tear, Lease Fair Wear and Tear, Wear and Tear, Tear
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DocumentDocumentFull-Service Lease Fair Wear and Tear Guide IMPORTANT NOTICE This Fair Wear and Tear Guide (the Guide) will be used by Toyota Finance Australia (TFA) when you return your vehicle at the end of your lease. It is to be read with your Full-Service Lease contract. It is important that you are familiar with this Guide. It provides a basis for determining what is reasonable fair wear and tear for a vehicle at the end of your lease, based on the lease period and agreed number of kilometres (contracted kms per annum) as set out in your Toyota Full-Service Lease contract. What is fair wear and tear? Fair wear and tear means the deterioration in the repair, working order and appearance of your vehicle as is reasonably consistent with your obligations to use and maintain your vehicle, in accordance with: · Your Toyota Full-Service Lease contract, which requires you keep your vehicle in good order and repair. · This Guide, which defines acceptable damage and wear, along with examples of what Toyota Finance will not accept as fair wear and tear. Why is fair wear and tear relevant to my Toyota Full-Service Lease contract? Toyota Finance has based the payments for your Full-Service Lease on your vehicle being returned in good and proper working order (fair wear and tear excepted). It is also based on the number of kilometres that your vehicle will travel over the contract term, i.e. the contracted kms per annum. If your vehicle is not returned to Toyota Finance in an acceptable condition, you will be be required to pay for the cost of any repairs or excess kilometres. When will the assessment of fair wear and tear be made? Prior to the expiry date of your contract, Toyota Finance will contact you to ask what you intend to do at the end of your Full-Service Lease and how to get your vehicle assessed. Toyota Finance's assessment will be based on the condition of your vehicle at that time and whether it meets this Guide. Toyota Finance will also check the odometer to determine whether an Excess kilometre charge will apply. What happens if the vehicle meets this Fair Wear and Tear Guide? If your vehicle meets this guide and has not travelled more kilometres than agreed, you can simply return the vehicle at the end of your lease. toyota.com.au/car-finance/full-service-lease 2 What happens if the vehicle does not meet the Fair Wear and Tear Guide? Where the vehicle does not meet this Guide, you will be notified and given the opportunity to either repair any excess fair wear and tear, or be charged a cost of repairing or restoring the vehicle to the condition it ought to have been at the end of the lease term. How do you avoid a fair wear and tear cost? i. Keep your vehicle in good order and repair, and ensure that it is regularly serviced in accordance with the recommendations set out in the Toyota Service and Warranty Handbook. ii. Ensure that your vehicle does not travel more than the agreed kilometres. Lack of regular servicing and attention to preventative measures, plus misuse or neglect, are the main reasons for vehicles not meeting this Guide. Some tips to ensure that your vehicle meets the Fair Wear and Tear Guide · Ensure your vehicle is regularly serviced in accordance with Toyota's recommendations refer to your Toyota Service and Warranty Booklets. · Regularly clean your vehicle inside and out, including the upholstery and trim. · Regularly check fluid levels and top them up when needed. · Immediately investigate any unusual mechanical noises or poor running symptoms refer to your Toyota Dealer for assistance. · Fix any damage or defects when they occur. · Ensure that all controls are working. · Regularly inspect your tyres and wheels to ensure that they are in good condition and safe. · Do not exceed Toyota's towing guidelines for your vehicle. Examples of fair wear and tear are provided on the following pages. toyota.com.au/car-finance/full-service-lease 3 TOYOTA FULL-SERVICE LEASE FAIR WEAR AND TEAR GUIDE This Guide explains what is meant by fair wear and tear and is the standard by which your vehicle will be assessed when returned to Toyota Finance. Your obligations The following list of obligations apply to vehicles returned to Toyota Finance at the end of your lease and apply equally to all vehicles regardless of model, age or kilometres travelled. Maintenance Regular maintenance and servicing should be carried out by your Toyota Dealer or by an authorised repairer in accordance with Toyota guidelines, using approved service parts and lubricants only. Any defects or damage occurring during normal vehicle use should be rectified as soon as possible. The Toyota Service and Warranty Booklets (including the full service record) and any other documents relating to vehicle equipment should be retained and made available if the vehicle is to be returned to Toyota Finance at the end of the contract period. All documents must be in the vehicle upon return including any details of radio codes. Appearance The vehicle should be returned at the end of the contract period in a suitably clean condition to allow for a proper inspection of the paint, body and interior. Additional Equipment Equipment such as car telephones that have been installed are to be removed, and any holes or damage should be repaired to a professional standard. All standard equipment, together with nonstandard or `customised' fittings originally supplied with the vehicle, must be returned at the end of the contract period. Badges and Labels Non-standard badges, labels or advertising fitted to the bodywork or glass of the vehicle should be removed, with any damage caused by their attachment or removal fixed. Any paintwork colour fade due to the attachment of advertising will result in a fair wear and tear cost. Advertising should never be painted directly onto the vehicle. Keys and Security A full set of keys and remotes must be available and functioning. Return of the master key which controls the vehicle's engine management system is mandatory. If the vehicle was originally supplied with a security system, this should be intact and fully operational, including any key or key fob necessary for operation. Any additional, non-standard security system should be fitted according to a recognised standard. Mechanical Condition The vehicle must be regularly serviced, properly maintained and kept in sound mechanical condition. The following examples are conditions usually caused by neglect or misuse and therefore are not regarded as fair wear and tear: i. Brakes Grooved brake discs caused by metal to metal contact. ii. Engine Seized due to running vehicle with insufficient coolant and lubricating oil, or with broken internal components. iii. Transmission Slipping, erratic gear changing, clutch slipping, noisy transmission or ineffective synchromesh. toyota.com.au/car-finance/full-service-lease 4 FAIR WEAR AND TEAR TABLE The following table highlights the minimum standards required for vehicles returned to Toyota Finance at the end of your lease, with different standards based on the kilometres travelled. CATEGORY Interior Includes: carpet, upholstery, seats, roof liner, floor, door trims, dashboard, centre console, luggage area etc. Wheels -rims -trims Body damage Includes: paint, panelling, grille. Excludes: bonnet and bumper bars. UNDER 100,000kms OVER 100,000kms The interior should be clean and tidy with no visible burns, tears or permanent staining to the seats, headlining or carpets. Wear and soiling through normal use is acceptable, as are any repairs that are not readily visible. The following are also acceptable: Moderate scratches/markings Repaired console holes Normal odours, tobacco smells Fading caused by normal exposure to sunlight Removable stains and singes that have not holed fabric material The following are not acceptable: Torn or ripped fabric Immovable stains Singes or burn holes Scrapes and scratches covering no more than 15% of the surface area. Scrapes and scratches covering no more than 20% of the surface area. SCRATCHES No more than 5 scratches per panel or 15 scratches per car. Excludes scratches: 1. through to the metal, which are longer than 40mm or wider than 1mm. 2. not through to the metal at any point, but are longer than 120mm or wider than 1mm. CHIPS (EXCLUDING BONNET) No more than 10 chips per panel. Excludes chips with a diameter greater than 3mm. CHIPS (BONNET) On any 25% area of the bonnet, no more than 40 chips, of which 20 must be less than 3mm in diameter and the remaining less than 2mm in diameter. DENTS No more than 2 dents per panel, or 12 dents per car. Excludes dents greater than 40mm in diameter or 2mm in depth. RUST No rust. No more than 8 scratches per panel or 20 scratches per car. Excludes scratches: 1. through to the metal, which are longer than 45mm or wider than 1mm. 2. not through to the metal at any point, but are longer than 120mm or wider than 1mm. No more than 15 chips per panel. Excludes chips with a diameter greater than 3mm. On any 25% area of the bonnet, no more than 45 chips, of which 25 must be less than 3mm in diameter and the remaining less than 2mm in diameter. No more than 2 dents per panel, or 15 dents per car. Excludes dents greater than 50mm in diameter or 2mm in depth. No rust. toyota.com.au/car-finance/full-service-lease 5 FAIR WEAR AND TEAR TABLE CONTINUED CATEGORY Bumper bars Protective moulds and mirror housing Cargo Area UNDER 100,000kms OVER 100,000kms 1. Marks covering an area less than 10cm² and no more than 1mm in depth; or 2. dents covering an area less than 20cm² no more than 3mm in depth and no more than 3 per bumper bar. Less than 4 marks, each having a total surface area less than 10cm² and less than 1mm deep. 1. Less than 8 dents, each having a diameter less than 70mm and less than 3mm deep; and 2. scraping to no more than 25% of the surface area. 1. Marks covering an area less than 50cm² and no more than 1mm in depth; or 2. dents covering an area less than 60cm², no more than 3mm in depth and no more than 3 per bumper bar. Less than 6 marks, each having a total surface area less than 15cm² and less than 1mm deep. 1. Less than 12 dents, each having a diameter less than 75mm and less than 3mm deep; and 2. scraping and surface rust less than 1mm deep. DEFINITIONS The following terms have been defined to assist the reader. Any terms not defined will have its ordinary meaning. Chip: · in relation to glass, when a portion of glass has been damaged/removed from the top surface of glass; or · the removal of paint topcoat that causes base primer or metal to be exposed. Bullseye: damage that results from a conical (cone shape) section of the glass being separated from the laminated/bonding layer. Dent: a depression in the surface caused by a blow or pressure with no paint surface penetration. Foreign Matter: bird or bat excrement, tree sap and any other acids or material that is etched into the paint. Scratch: · in relation to glass, anything that has cut a shallow line in the layer of the glass greater than 1mm; or · an elongated mark that causes base primer or metal to be exposed that cannot be removed by cut and polish. Star: a series of line fractures radiating outwards from the point of impact on a vehicle's windscreen. Wiper Marks: windscreen wipers which have carved an etching in the top surface of the windscreen. toyota.com.au/car-finance/full-service-lease 6 END OF LEASE At the end of your Full-Service Lease please ensure: · the vehicle is returned with the owner's manual and a complete and accurate service history (including the first service). Service books must be stamped, evidencing each service was performed by an approved service agent. · that all equipment fitted to the vehicle at the time of delivery (or after delivery with TFS's consent) is returned. This includes the master and service key and, where supplied with the vehicle, two remote controls. · that any signwriting has been removed from the vehicle and any damage caused to the exterior paintwork has been repaired. · that front and rear matching tyres are of the same speed rating and size as those originally fitted to the vehicle at time of delivery. Tyres must have at least 1.6mm of tread over all the road surface area of the tyre and otherwise be acceptable under Australian Road Safety Standards. No retreads. Vehicle pre-inspection You may elect to have your vehicle preinspected. Please contact Toyota Finance to arrange for this to occur. A copy of the pre-inspection report will be provided highlighting the components which require rectification. Where damage is not rectified, you will be charged for the costs of having the vehicle repaired after it is returned. Measuring instrument The following template is used by our inspectors to assess vehicles and is provided as a guide only. mm 10 20 30 40 50 60 70 80 90 100 110 120 130 140 150 40 sq cm 20 sq cm 10 sq cm 100 sq cm 25 sq cm 5mm 100 sq cm 25 sq cm 3mm 2mm 1mm 10mm 20mm 50mm toyota.com.au/car-finance/full-service-lease 7 Toyota Finance Locked Bag 900, Milsons Point NSW 1565 T 137 200 E toyotafinance@toyota.com.au toyota.com.au/car-finance/full-service-lease This Guide has been prepared using the statement of the interpretation of Fair Wear and Tear Guide published by the Australian Finance Industry Association (AFIA) Fleet Leasing & Rental Division (formerly Australian Fleet Lessors Association AFLA). Toyota Finance is a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536. TFA319 (03/2024)