Gtheos Captain 370 Wireless Gaming Headset User Manual

Introduction

This manual provides detailed instructions for the Gtheos Captain 370 Wireless Gaming Headset. It covers setup, operation, maintenance, and troubleshooting to ensure optimal performance and longevity of your headset. The Captain 370 offers versatile connectivity options including 2.4GHz wireless, Bluetooth 5.3, and 3.5mm wired connections, making it compatible with various gaming platforms and devices.

Product Overview

Key Features

• 4-in-1 Connectivity: 2.4GHz USB (PS5, PS4, laptops, desktops, Switch - mic not supported on Switch), Type-C wireless (PS5, tablets, phones), Bluetooth 5.3 (mobile, work), 3.5mm wired (Xbox, other consoles).
• High-Quality Audio: 50mm drivers with 3D surround sound.
• Noise-Canceling Microphone: External mic with ENC technology for clear communication, plus a built-in backup mic.
• Long Battery Life: Up to 45 hours of wireless play, 3-hour Type-C fast charging.
• RGB Lighting: Customizable RGB breathing lights.
• Comfortable Design: Premium protein material for comfortable, skin-friendly, and breathable wear.

Controls and Ports

Familiarize yourself with the headset's controls for easy operation.

Image: Close-up of the headset's multi-function buttons. This image illustrates the controls for microphone mute (single click), RGB light color change (double click), and turning off RGB lights (long press).

• Single Click: Microphone mute switch.
• Double Click: Switch breathing lighting colors.
• Long Press: Turn off breathing light.
• Volume Roller: Adjust audio volume.
• 2.4G/BT Switch: Toggle between 2.4GHz wireless and Bluetooth modes.
• 3.5mm Audio Port: For wired connections.
• Microphone Port: For detachable boom microphone.
• USB-C Charging Port: For charging the headset.

Setup

1. Detachable Microphone Installation

To use the boom microphone, firmly insert it into the microphone port on the headset until you feel a slight 'click'. This indicates a secure connection.

2. 2.4GHz Wireless Connection (for PS5, PS4, PC, Mac)

This mode offers low-latency wireless audio for compatible devices.

1. Plug the 2.4GHz USB transmitter into an available USB port on your PS5, PS4, PC, or Mac. The transmitter's indicator light will flash blue while waiting for pairing.
2. Hold down the power button on the headset for 3 seconds to turn it on. The white indicator light on the headset will flash, indicating it's in pairing mode.
3. Once successfully paired, the transmitter's indicator light will turn solid blue, and the headset's indicator light will remain white.
4. For PS5: Go to the PS5 settings menu. Select "Sound" > "Microphone" > "Input Device" and choose "USB Headset (Captain 370)". Then select "Audio Output" > "Output Device" and choose "USB Headset (Captain 370)". Finally, select "Volume" and adjust the headphone volume to the appropriate level. You can also adjust the microphone level under "Microphone" settings.
5. For PC: Go to System Settings > Sound. Select "Captain 370" as the output device and adjust the volume. Select "Captain 370" as the input device (microphone) and adjust its volume level.

Image: The Gtheos Captain 370 headset and its 2.4GHz USB transmitter connected to a PS5 console, highlighting low latency and accessible connection range.

3. Bluetooth 5.3 Connection (for Mobile, Tablets, PS5)

Use Bluetooth for convenient wireless connection with mobile devices and PS5.

1. Switch the headset from 2.4GHz mode to Bluetooth mode using the switch on the headset. The white indicator light will flash, indicating it's in pairing mode.
2. On your device (phone, tablet, or PS5), go to Bluetooth settings and search for nearby devices.
3. Select "Captain 370" from the list to pair.
4. For PS5: Access the Bluetooth settings on your PS5. Select "Bluetooth Audio" and then "Pair Device". Once "Captain 370" appears, select it to pair.
5. Note: Bluetooth audio on Switch is supported, but the microphone is not compatible in this mode.

4. 3.5mm Wired Connection (for Xbox, PS4, PS5, Switch, PC)

For devices that require a wired connection, use the included 3.5mm audio cable.

1. Insert the 3.5mm jack plug into the headset's 3.5mm audio port.
2. Connect the other end of the 3.5mm audio cable to your device (e.g., Xbox controller, PS5 controller, Switch, PC).
3. Adjust the volume level on your device to the appropriate setting.
4. Note 1: When using a 3.5mm audio cable to connect an Xbox controller, an adapter (not included) is required. Audio cables alone are not directly compatible with Xbox controllers.
5. Note 2: The microphone of this gaming headset is not compatible with Nintendo Switch in any mode.

Image: A table detailing the compatibility of voice and microphone functions across different connection modes (2.4G, Bluetooth 5.3, 3.5mm Wired) for various devices including PS4/PS5, PC, Switch, Pad/Phone, and Xbox Series.

Operating Instructions

Power On/Off

• To power on, press and hold the power button for 3 seconds.
• To power off, press and hold the power button for 3 seconds.

Volume Control

• Use the volume roller on the headset to adjust the audio output level.
• To reduce echo when using for PS5, keep the volume at around 80%–85%.

Microphone Usage

• Mute/Unmute: Single click the microphone mute switch button.
• The external microphone utilizes advanced ENC (Noise Cancellation) technology to filter out background noise.
• The headset includes a built-in backup microphone for clear calls even when the boom mic is detached.
• If the microphone does not work, check if the "Microphone Button" is muted and switch it to unmute.

Image: A close-up of the Gtheos Captain 370 headset's noise-canceling microphone, illustrating its function and the ability to support normal calling even when removed.

RGB Lighting

• Change Colors: Double click the RGB light button to cycle through different breathing light colors.
• Turn Off: Long press the RGB light button to turn off the breathing lights.
• To extend battery usage time, consider turning off the breathing lights.

Maintenance

• Cleaning: Use a soft, dry cloth to clean the headset. Avoid harsh chemicals or abrasive materials.
• Storage: Store the headset in a cool, dry place away from direct sunlight and extreme temperatures.
• Battery Care: For optimal battery life, avoid fully discharging the headset frequently. Charge it regularly.
• Microphone Care: When not in use, detach the boom microphone to prevent damage.

Troubleshooting

No Audio/Microphone Not Working

• Check Connection: Ensure the 2.4GHz transmitter is securely plugged in, Bluetooth is paired, or the 3.5mm cable is fully inserted.
• Mode Selection: Verify the headset is in the correct mode (2.4GHz, Bluetooth, or wired) for your device.
• Microphone Mute: Check if the microphone is muted via the headset button or device settings.
• Device Settings: Confirm that "Captain 370" is selected as the input/output device in your console or PC sound settings.
• Xbox Controller: Remember that an adapter (not included) is required for 3.5mm wired connection to Xbox controllers.
• Switch Microphone: The microphone is not compatible with Nintendo Switch in any mode.

Poor Audio Quality/Echo

• Volume Level: Adjust the volume on both the headset and your device. For PS5, keep headset volume at 80%-85% to reduce echo.
• Interference: Move away from other wireless devices that might cause interference.
• Distance: Ensure you are within the effective range of the 2.4GHz transmitter (up to 49 feet).

Headset Not Charging

• Cable and Port: Check the USB-C charging cable and port for any damage. Try a different cable or power source.
• Charging Time: Allow up to 3 hours for a full charge.

Specifications

Image: The Gtheos Captain 370 headset showcasing its 45-hour long-lasting battery life, 1000mAh battery capacity, and 3-hour charging time.

Image: A user wearing the Gtheos Captain 370 headset, emphasizing the 50mm dynamic drivers and 3D surround sound for an immersive gaming experience.

Image: A hand pressing the earcup of the Gtheos Captain 370 headset, illustrating the premium protein material for comfortable and breathable wear.

Warranty & Support

Warranty Information

The Gtheos Captain 370 Wireless Gaming Headset comes with a 1-Year Warranty from the date of purchase. This warranty covers manufacturing defects and ensures your product is free from material and workmanship flaws under normal use.

Technical Support

Gtheos provides 24/7 Service & Technical Support for all customers. If you encounter any issues or have questions regarding your headset, please contact our support team for assistance. Contact information can typically be found on the product packaging or the official Gtheos website.