1. Introduction
Thank you for choosing the Heycool 4D Shiatsu Neck Massager with Heat. This cordless device is designed to provide a relaxing and therapeutic massage experience for your neck, shoulders, and other body parts. Featuring advanced 4D kneading massage technology, adjustable heat, and multiple intensity levels, it aims to alleviate muscle tension and promote relaxation. Please read this manual thoroughly before use to ensure safe and optimal operation.

The Heycool 4D Shiatsu Neck Massager in use, highlighting its ergonomic design for neck and shoulder comfort.
2. Safety Instructions
To reduce the risk of electric shock, burns, fire, or injury, always follow these basic safety precautions:
- Do not use the massager for more than 10 minutes at a time. The device features an automatic shut-off after 10 minutes to prevent overheating and ensure user safety.
- If the massager overheats during use, it will automatically shut down. Allow it to cool down completely before resuming use.
- Always follow the instructions for proper use and maintenance to ensure safe operation.
- Do not wear necklaces or other loose jewelry when using the massager to avoid entanglement.
- Avoid using the massager while fully lying flat, as this may hinder proper positioning and reduce effectiveness.
- Keep the massager away from water or damp environments.
- Do not use if the power cord or plug is damaged.
- Consult a physician before use if you have any medical conditions, are pregnant, or have a pacemaker.
3. Product Overview
Key Features:
- 4D Kneading Massage: Imitates professional masseur techniques for deep muscle relaxation.
- Cordless & Portable Design: Built-in 2500mAh rechargeable battery for up to 70-90 minutes of continuous use.
- 3 Massage Modes (M1/M2/M3): Offers varied massage experiences.
- 3 Intensity Levels: Adjustable from low to high to suit personal preference.
- 2 Heating Levels (110°F-130°F): Provides soothing warmth to relax stiff muscles.
- 10-Minute Auto Shut-Off: Ensures safety and prevents overuse.
- Lightweight: Weighs approximately 2.6 pounds for easy portability.
- Detachable Cloth Cover: Easy to clean and maintain hygiene.
- Adjustable Strap: Allows for a secure and comfortable fit.
Control Panel:

The control panel features clearly labeled buttons for easy operation.
- Power Button: Press to turn the massager ON/OFF. Activates the 10-minute auto shut-off timer.
- Mode Button (M1/M2/M3): Cycles through the three available massage modes.
- Heat Button (High/Low/Off): Adjusts the heating level or turns the heat function off.
- Speed Button (High/Medium/Low): Changes the massage intensity.
4. Setup
Charging the Massager:
Before first use, fully charge the massager. The device supports USB Type-C charging, allowing you to charge it using laptops, mobile power supplies, or other compatible USB chargers. A full charge takes approximately 1.5 hours and provides 70-90 minutes of continuous use.

Connect the USB Type-C cable to the charging port on the massager.
Wearing the Massager:
The Heycool Neck Massager features a hands-free design with an adjustable strap for secure placement.

Demonstration of how to properly wear the massager for both hand-pull and hand-free use.
- Step 1: Place the massager on your shoulders, ensuring the massage nodes are positioned comfortably on your neck.
- Step 2: Pull the straps towards your back.
- Step 3: Insert the buckle to secure the massager in place. Adjust the strap for a snug fit.
- Step 4: To release, press the buckle.
You can also use the hand loops to apply additional pressure or adjust the massage area as needed.
5. Operating Instructions
Once the massager is charged and properly worn, you can begin your massage session:
- Power ON: Press the Power button on the control panel. The massager will start in a default mode with a 10-minute timer. A beep sound will confirm the action.
- Select Mode: Press the Mode button to cycle through the three available massage modes (M1, M2, M3). Each press will be accompanied by a beep.
- Adjust Heat: Press the Heat button to select between High heat, Low heat, or turn the heat function off. The indicator light will change accordingly.
- Adjust Speed/Intensity: Press the Speed button to choose between High, Medium, or Low intensity levels.
- Enjoy Massage: Relax and let the 4D kneading nodes work on your muscles. The massager will automatically shut off after 10 minutes.
- Power OFF: To end the session manually, press and hold the Power button until the device turns off.
Versatile Use:
The Heycool massager can be used on various body parts beyond the neck and shoulders:

The massager can be applied to the neck, waist, calf, and leg areas for targeted relief.
6. Maintenance
Proper maintenance ensures the longevity and hygiene of your massager:
- Cleaning: The massager features a detachable cloth cover. Unzip and remove the cover for cleaning. Hand wash the cover with mild detergent and air dry. Do not machine wash or tumble dry.
- Storage: Store the massager in a cool, dry place away from direct sunlight when not in use.
- Avoid Liquids: Do not immerse the massager in water or any other liquid.
- No Harsh Chemicals: Do not use abrasive cleaners or harsh chemicals on any part of the massager.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Massager does not turn on. | Low battery or no charge. | Ensure the massager is fully charged. Connect to a power source using the provided USB-C cable. |
| Massager stops unexpectedly. | Automatic 10-minute shut-off activated or overheating protection. | This is normal operation. If due to overheating, allow the device to cool down for at least 30 minutes before restarting. |
| Heat function is not working. | Heat function is turned off or not selected. | Press the Heat button to cycle through heat levels (Low/High). Ensure the indicator light is on. |
| Massage feels too weak or too strong. | Incorrect intensity level selected. | Press the Speed button to adjust the intensity to your preference (Low/Medium/High). |
| Massager is making unusual noises. | Internal mechanism issue or foreign object. | Discontinue use immediately and contact customer support. Do not attempt to repair the device yourself. |
8. Specifications
| Feature | Specification |
|---|---|
| Model Name | HY-6H2 |
| Product Dimensions | 9.2 x 6.2 x 6.5 inches |
| Item Weight | 2.8 Pounds |
| Power Source | Battery Powered (Cordless) |
| Battery Capacity | 2500mAh |
| Charging Time | Approx. 1.5 hours (USB Type-C) |
| Usage Time | 70-90 minutes (fully charged) |
| Massage Technique | 4D Kneading Shiatsu |
| Massage Modes | 3 (M1, M2, M3) |
| Intensity Levels | 3 (Low, Medium, High) |
| Heat Levels | 2 (110°F-130°F) |
| Auto Shut-off | 10 minutes |
| Material | Polyester, High-quality PU Fabric |
| Target Body Parts | Neck, Shoulder, Back, Waist, Thigh, Calf, Leg |
9. Warranty and Support
Heycool is committed to providing high-quality products. While specific warranty details are not provided in this manual, please retain your proof of purchase for any warranty claims. For product support, troubleshooting assistance, or to inquire about warranty information, please contact the seller or Heycool customer service through the platform where you purchased the product.
You can often find contact information on the product packaging or the seller's page. Please have your model number (HY-6H2) and purchase date ready when contacting support.
10. Official Product Video
Watch the official Heycool Cordless Neck and Shoulder Massager video for a visual guide on its features and usage.