1. Introduction
Thank you for choosing the Nexva 13L/3.43Gal Humidifier. This manual provides essential information for the safe and efficient operation, maintenance, and troubleshooting of your new humidifier. Please read this manual thoroughly before use and retain it for future reference.
2. Important Safety Instructions
To reduce the risk of fire, electric shock, or injury, always follow basic safety precautions when using electrical appliances.
- Always place the humidifier on a firm, flat, water-resistant surface away from direct sunlight and heat sources.
- Do not immerse the humidifier base in water or other liquids.
- Unplug the humidifier before filling, cleaning, or moving it.
- Keep the humidifier out of reach of children and pets.
- Use only clean, cool tap water or distilled water. Do not add essential oils directly into the water tank; use the designated aroma pad tray.
- Do not block the mist outlet.
- If the humidifier emits unusual sounds, smells, or smoke, unplug it immediately and contact customer support.
3. Package Contents
Verify that all items are included in your package:
- Humidifier x 1
- Remote Control x 1
- User Manual x 1
4. Product Overview
Familiarize yourself with the components of your Nexva Humidifier.

Image: Key components of the Nexva Humidifier, showing the scale-inhibitor cartridge, aroma pad tray, and a diagram of the self-cleaning tank.
The humidifier consists of a main unit, a large 13L (3.43Gal) water tank with a visible water window, and a top-fill design. It features a control panel with a digital display, a 360° rotatable mist nozzle, and an aroma pad tray for essential oils. Handles are integrated for easy carrying.
5. Setup
Follow these steps for initial setup:
- Unpack: Carefully remove all packaging materials and place the humidifier on a stable, flat surface.
- Assemble: The humidifier comes in three main parts. Place the water tank onto the base, then place the top unit onto the water tank. Ensure all parts are securely fitted.
- Fill Water Tank: Open the top cover and pour clean, cool tap water or distilled water directly into the water tank. Do not exceed the 'MAX' fill line.
- Add Essential Oils (Optional): Locate the aroma pad tray on the side of the humidifier. Pull it out and add 3-5 drops of your preferred essential oil onto the pad. Slide the tray back in.
- Connect Power: Plug the power cord into a suitable electrical outlet. The display will light up.

Image: A hand pouring water into the top opening of the humidifier, demonstrating the easy top-fill feature. An inset shows the aroma pad tray.
6. Operating Instructions
Your Nexva Humidifier can be operated using the touch control panel or the remote control.
6.1 Control Panel & Remote Control

Image: A hand holding the remote control, pointing it towards the humidifier, demonstrating remote operation.
The control panel and remote offer the following functions:
- Power On/Off/Sleep: Press to turn the unit on or off. Long press for Sleep Mode, which dims the display and operates quietly.
- Mist Volume: Select from 3 mist levels (Low, Medium, High).
- Humidity Control: Set your desired humidity level (e.g., 40%-90%). The humidifier will automatically adjust mist output to maintain this level.
- Timer: Set an operating time from 1 to 24 hours. The unit will automatically shut off when the timer expires.
- UV Lamp: Activate the UV lamp for water sterilization.
- Color Light: Turn on/off the decorative night light.

Image: A detailed view of the humidifier's digital display and control buttons, highlighting the 'Auto Mode' for smart humidity control with ±5% precision.
6.2 Auto Shut-off Protection
The humidifier is equipped with an auto shut-off feature that activates when the water level is too low, ensuring safety and preventing damage to the unit.
7. Maintenance
Regular cleaning and maintenance are crucial for optimal performance and longevity of your humidifier.
7.1 Daily Maintenance
- Empty and rinse the water tank daily.
- Wipe the mist nozzle and top cover with a clean cloth.
7.2 Weekly Cleaning
- Unplug the unit.
- Remove the water tank and top unit.
- Clean the water tank and base with a soft brush and mild detergent. Rinse thoroughly.
- For mineral buildup, fill the tank with a mixture of white vinegar and water (1:1 ratio) and let it soak for 30 minutes. Scrub gently and rinse well.
- Clean the aroma pad tray and replace the aroma pad if necessary.
7.3 Storage
- Before long-term storage, ensure the humidifier is completely dry.
- Store in a cool, dry place.
8. Troubleshooting
If you encounter issues, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| No mist or low mist output | Low water level; clogged transducer; mist nozzle blocked. | Refill water tank; clean transducer with a soft brush; ensure mist nozzle is clear. |
| Unusual noise | Unit not on a flat surface; water level too low. | Place on a flat surface; refill water tank. |
| Water leakage | Water tank not properly seated; overfilling. | Ensure tank is correctly placed; do not overfill. |
| Odor from mist | Stagnant water; dirty water tank. | Empty and clean water tank; use fresh water. |
If the problem persists, please contact customer support.
9. Specifications

Image: The Nexva Humidifier with its dimensions clearly marked.
| Feature | Detail |
|---|---|
| Model Name | HQ-JS2418 |
| Capacity | 13 Liters (3.43 Gallons) |
| Coverage Area | Up to 800 sq ft |
| Runtime | Up to 100 hours (on low setting) |
| Mist Output | 350mL/h |
| Noise Level | <35dB |
| Operation Mode | Ultrasonic |
| Special Features | Auto Humidity Control, Top Fill, Aroma Diffuser, Sleep Mode, 24H Timer, Auto Shut-off, Remote Control, UV Lamp |
| Product Dimensions | 6.69"D x 8.27"W x 24.8"H |
| Item Weight | 6.61 Pounds |
| Wattage | 30 watts |
10. Warranty and Support
Your Nexva Humidifier is backed by a 12-month warranty. For any questions, concerns, or support needs, please contact Nexva customer service. Our dedicated team is available to assist you.
Contact Information: Please refer to the contact details provided in your product packaging or visit the official Nexva website for the most up-to-date support information.