HX Q3 E-bike with rear rack
HX Q3 Electric Bike User Manual
Model: Q3 E-bike with rear rack
1. Safety Information
Before operating your HX Q3 Electric Bike, please read and understand all safety instructions. Failure to follow these instructions may result in serious injury or damage to the product.
- Always wear a helmet: Ensure your helmet is properly fitted and secured before every ride.
- Check brakes: Verify that both front and rear brakes are functioning correctly before each use.
- Inspect tires: Ensure tires are properly inflated and free from damage.
- Battery safety: Do not attempt to open or modify the battery pack. Charge the battery only with the provided charger. Avoid exposing the battery to extreme temperatures or water.
- Observe local laws: Always comply with local traffic laws and regulations regarding electric bicycles.
- Night riding: Utilize the integrated LED headlights and brake taillights for visibility during night riding.
2. Package Contents
Please verify that all items are present in your package:
- HX Q3 Electric Bike
- User Manual
- Charger
- Tool Kit
3. Product Overview
The HX Q3 Electric Bike is designed for adults seeking a versatile and powerful e-bike experience. It features a unique dolphin-inspired design and robust construction for various terrains.

The HX Q3 Electric Bike, showcasing its sleek design and robust build.

Detail of the 2000W powerful brushless wheel hub motor, providing enhanced climbing ability and a maximum speed of 57 km/h.

Close-up of the 20-inch fat tire, featuring a double-layer structure for ruggedness and comfortable shock absorption.

The detachable 20Ah upgraded battery (UL certified) offers overcharge, over discharge, short circuit, low/high temperature, and waterproof protection.

The adjustable front fork shock absorber allows selection of appropriate modes for various road conditions, including highway, gravel, and mountain.

The hydraulic dual brakes provide reliable and smooth braking, reducing stopping distance by 70% in humid conditions.

Rear brake taillights illuminate instantly, providing automatic light-on and warning reminders to reduce risk during rides.

Integrated LED headlights provide strong lighting to ensure clear vision during night riding.

Overview of the 20"x4.0 Electric Bike for Adults, highlighting its 2000W motor, fat tires, 7-speed Shimano gears, adjustable shock absorption, max 45km/h speed, and 90km range with a 48V 20Ah battery.

The unique ergonomic design of the HX Q3 Electric Bike ensures top security and easy entry for beginners.

Key features include a Shimano 7-speed transmission for easier riding, non-slip rubber handles for shock absorption, and an HD display with clear button controls.

The spring shock absorber provides better control and stability, with adjustable settings to optimize performance for different road conditions.

The bike is designed to adapt to various riding scenarios, including highway, gravel, mountain roads, dirt paths, cycle roads, and bumpy terrains.

The HX Q3 Electric Bike is suitable for diverse outdoor activities, offering an enjoyable experience across different landscapes.
Product Features:
- Unique Dolphin Dynamic Line Design: Sturdy aluminum alloy frame, LCD multifunctional instrument panel, cool LED headlights, and brake taillights.
- Powerful Climbing Performance: 2000W brushless wheel hub motor, max speed 57km/h, conquers slopes up to 30°. Shimano 7-speed gear system. Includes a rear seat frame for carrying items.
- Ultra Long Range: Up to 40-60 km in pure electric mode, 90-100 km in assisted mode. Detachable 20Ah UL certified battery, 4-6 hours charging time, IP54 waterproof rating.
- Enhanced Braking System: Dual front and rear brakes, powerful adjustable front fork shock absorbers, puncture-resistant 20-inch x 4-inch wide tires. Front disc brake, rear hydraulic brake, and EABS system for reliable braking.
- Universal Across All Terrains: All-terrain off-road tires with strong grip, low resistance, wear resistance, puncture resistance, and anti-skid functions. Suitable for mountain roads, muddy roads, rocky roads, and more.
- Multi-Mode Selection: Pure electric mode for quick travel, assist mode for extended battery life and climbing, and regular riding mode for effortless cycling.
Official Product Video:
This video demonstrates the HX 20'' Fat Tire Adult Mountain Electric Bicycle in action, showcasing its features and performance across various terrains.
4. Setup
Your HX Q3 Electric Bike comes partially assembled. Please follow these steps for initial setup:
- Unpacking: Carefully remove all components from the packaging. Retain packaging for future storage or transport.
- Handlebar Installation: Attach the handlebar to the stem, ensuring it is centered and tightened securely using the provided tool kit.
- Pedal Installation: Identify left (L) and right (R) pedals. Thread them into the crank arms by hand first, then tighten with a wrench. Note that the left pedal has a reverse thread.
- Seat Post Adjustment: Insert the seat post into the frame and adjust the height to a comfortable riding position. Secure it with the quick-release lever.
- Battery Insertion: Insert the removable battery into its compartment in the frame and ensure it clicks securely into place. Use the key to lock it if applicable.
- Initial Charge: Fully charge the battery before your first ride. Connect the charger to the bike's charging port and then to a power outlet. The indicator light on the charger will change when fully charged (approx. 4-6 hours).
- Pre-Ride Check: Perform all safety checks mentioned in Section 1 before your first ride.
5. Operating Instructions
The HX Q3 Electric Bike offers multiple riding modes for various preferences and terrains.
Powering On/Off:
- To power on, press and hold the power button on the LCD display.
- To power off, press and hold the power button again until the display turns off.
Riding Modes:
The bike features three distinct riding modes:
- Pure Electric Mode: Engages the motor fully without pedal assistance. Ideal for quick commutes or when you prefer not to pedal. Control speed using the throttle.
- Assist Mode (Pedal-Assist): The motor provides power assistance as you pedal. This mode extends battery life and is suitable for climbing hills or longer rides. The level of assistance can typically be adjusted via the display.
- Regular Riding Mode: The electric system is off, and the bike operates like a traditional bicycle. Use the Shimano 7-speed gears for manual pedaling.
Gear Shifting:
Utilize the Shimano 7-speed gear system for optimal pedaling efficiency. Shift gears smoothly by using the thumb shifter on the handlebar. Downshift for climbing and upshift for flat terrain or descents.
Braking:
The bike is equipped with front disc brakes and rear hydraulic brakes. Apply both brakes simultaneously for effective and safe stopping. The EABS system enhances braking performance.
6. Maintenance
Regular maintenance ensures the longevity and safe operation of your HX Q3 Electric Bike.
- Cleaning: Clean the bike regularly with a damp cloth. Avoid high-pressure washing directly on electrical components.
- Lubrication: Lubricate the chain and other moving parts periodically to ensure smooth operation and prevent rust.
- Tire Pressure: Check tire pressure before each ride. Maintain recommended pressure for optimal performance and safety.
- Brake Inspection: Regularly inspect brake pads for wear and replace them when necessary. Ensure brake levers are responsive.
- Battery Care: Store the battery in a cool, dry place. If storing for extended periods, charge it to 50-70% every 2-3 months to maintain battery health.
- Fastener Check: Periodically check all bolts, nuts, and quick-release levers to ensure they are securely tightened.
7. Troubleshooting
This section addresses common issues you might encounter with your electric bike.
| Problem | Possible Cause | Solution |
|---|---|---|
| Bike does not power on | Battery not charged or not properly seated. Loose electrical connection. | Ensure battery is fully charged and securely inserted. Check all visible cable connections. |
| Motor not assisting | Battery low. Pedal-assist sensor issue. Incorrect riding mode selected. | Charge battery. Ensure you are in Assist or Pure Electric mode. Check pedal-assist sensor for obstructions. |
| Brakes feel weak | Worn brake pads. Loose brake cable/hydraulic fluid low. | Inspect and replace brake pads if worn. Have brakes inspected by a qualified technician. |
| Unusual noises during ride | Loose components. Dry chain. Debris in moving parts. | Check all fasteners. Lubricate chain. Inspect for and remove any debris. |
If you encounter issues not listed here or if solutions do not resolve the problem, please contact customer support.
8. Specifications
| Feature | Detail |
|---|---|
| Model Name | Q3 E-bike with rear rack |
| Bike Type | Electric Bike, Electric Mountain Bike, Electric Bike for Adults, Adult Electric Bicycle, City Ebike, Commuter Ebike, Road Bike |
| Age Range (Description) | Adult |
| Brand | HX |
| Number of Speeds | 7 |
| Color | Black |
| Wheel Size | 20 Inches |
| Frame Material | Aluminum |
| Suspension Type | Front |
| Included Components | User Manual, Electric Bike, Charger, Tool Kit |
| Brake Style | Disc |
| Wheel Width | 4 Inches |
| Specific Uses For Product | Suitable for all terrains |
| Power Source | Battery |
| Wattage | 2000 watts |
| Lithium Battery Energy Content | 374.4 Watt Hours |
| Maximum Weight Recommendation | 300 Pounds |
| Assembly Required | Yes |
| Minimum User Height | 168 Centimeters |
| Manufacturer | Shenzhen Kixin Electronics Co.,LTD |
| Date First Available | June 4, 2024 |
9. Warranty and Support
Your HX Q3 Electric Bike comes with a comprehensive warranty and dedicated customer support.
- Warranty: The product includes a 12-Month limited warranty.
- Technical Support: Lifetime technical support is provided for your HX Q3 Electric Bike.
- Returns: Enjoy 30-day easy returns.
- Customer Service: For any inquiries or support needs, please refer to the contact information provided in your package or visit the official HX store online.
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